APAC region to drive growth in the BPO industry

June 24, 2013

Frost and Sullivan predicted that the growth of the global BPO industry would be driven by the Asia-Pacific (APAC) region. Based on its analysis of the industry’s previous year’s performance—the contact center market in APAC (which is at 39.6 percent of the total market) grew at 8.4 percent in 2012—it forecasts the growth to continue at a similar rate.

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