<?xml version='1.0' encoding='UTF-8'?><rss version='2.0'><channel><title>Case Study</title><description>BPO Case Study</description><link>http://www.bpowatchindia.com/BPO_Research.htm</link><pubDate>Wed, 16 May 2012 18:18:41 GMT</pubDate><copyright>BPOWatchindia.com</copyright><item><title>Xchanging Enterprise partnership EP used to increase productivity and service</title><pubDate>Thu, 09 Dec 2010 23:04:46 GMT</pubDate><author>BPO Watch India Bureau</author><description>Xchanging partnered standalone transactional unit of leading European bank and turned it around from being an overhead to a profit-making business</description><link>http://www.bpowatchindia.com/bpo_case_study/xchangingenterprise_partnership/december-09-2010/xchanging_enterprise_partnership_ep_used_to_increase_productivity_and_service.pdf</link><category>Case Study</category></item><item><title>Xchanging EP model and Lean Six Sigma process improvement used to streamline HR service</title><pubDate>Thu, 09 Dec 2010 23:04:17 GMT</pubDate><author>BPO Watch India Bureau</author><description>Xchanging helped newly merged client create £20 million in cost savings and transform face-to-face HR service delivery into HR self service for employees</description><link>http://www.bpowatchindia.com/bpo_case_study/xchangingenterprise_partnership/december-09-2010/xchanging_ep_model_and_lean_six_sigma_process_improvement_used_to_streamline_hr_servic.pdf</link><category>Case Study</category></item><item><title>Xchanging EP model used to drive procurement function to world-class status</title><pubDate>Thu, 09 Dec 2010 18:40:42 GMT</pubDate><author>BPO Watch India Bureau</author><description>Xchanging helped customer involved in merger retain strategic control while attaining guaranteed levels of procurement cost savings through centralized simplified process</description><link>http://www.bpowatchindia.com/bpo_case_study/xchangingenterprise_partnership/december-09-2010/xchanging_ep_model_used_to_drive_procurement_function_to_world-class_status.pdf</link><category>Case Study</category></item><item><title>WNS LEAN Sigma project used to identify process gaps</title><pubDate>Fri, 22 Oct 2010 20:11:16 GMT</pubDate><author>BPO Watch India Bureau</author><description>WNS helped one of UK’s largest healthcare insurers increase efficiency of claims bill payment process by 15 per cent</description><link>http://www.bpowatchindia.com/bpo_case_study/wnslean_sigma/october-22-2010/wns_lean_sigma_project_used_to_identify_process_gaps.pdf</link><category>Case Study</category></item><item><title>MphasiS Strategic database model proves critical</title><pubDate>Fri, 22 Oct 2010 17:18:37 GMT</pubDate><author>BPO Watch India Bureau</author><description>MphasiS helped a bank cut cost and gain efficiency in providing application development and warranty support</description><link>http://www.bpowatchindia.com/bpo_case_study/mphasis/october-22-2010/mphasis_strategic_database_model_proves_critical.pdf</link><category>Case Study</category></item><item><title>CyberMedia India BPO bet pays off</title><pubDate>Wed, 10 Jun 2009 17:25:20 GMT</pubDate><description>BPO for editing graphics and design services contributes about 50 of CMI’s  turnover in three years</description><link>http://www.bpowatchindia.com/bpo_case_study/cybermediabpo/june-10-2009/.html</link><category>Case Study</category></item><item><title>The Forrester Wave SAP Implementation Providers Q4 2007</title><pubDate>Mon, 06 Oct 2008 04:48:27 GMT</pubDate><description>Forrester surveyed 16 SAP services providers and also also interviewed approximately 60 provider-supplied client references to understand the SAP implementation across implementation providers</description><link>http://www.bpowatchindia.com/bpo_case_study/forrester_sap/october-06-2008/forrester_-wave-sap-2007.pdf</link><category>Case Study</category></item><item><title>Microsoft unlimited potential case study Bringing the last mile closer</title><pubDate>Thu, 25 Sep 2008 15:37:54 GMT</pubDate><description>Microsoft began its involvement in the rural BPO initiative with the data-entry component of an extensive two-year research study covering 150 rural kiosks and 6000 kiosk customers The study involved surveys repeated at these kiosks every quarter which meant regular high-volume data entry This task was outsourced to rural kiosks that TeNeT judged to be capable of handling the work Today Microsoft has created a linkage between another of its partners—a premier global research agency—and De</description><link>http://www.bpowatchindia.com/bpo_case_study/microsoftrural_bpo/september-25-2008/bpo_case_studymicrosoft_rural_bposeptember-25-2008bpo_case_study_microsoft_rural_bpo_september-25-2.pdf</link><category>Case Study</category></item></channel></rss>

