Business Process Outsourcing (BPO) news, interviews, research and data http://www.bpowatchindia.com www.indsyncms.com Pvt. Ltd. Wed, 08 Feb 2012 BPO Watch India Bureau The agreement includes 24/7 acquiring Microsoft’s interactive self-service assets and Microsoft taking an undisclosed equity stake in 24/7 http://www.bpowatchindia.com/bpo_news/msn/microsoft/february-08-2012/msn_microsoft_buys_stake_in_247_bpo.html News Wed, 08 Feb 2012 BPO Watch India Bureau Foreign Secretary hoped that the economic challenges in the US would not lead to protectionism and concerns of the Indian IT industry will be addressed http://www.bpowatchindia.com/bpo_news/msn/it_cos/february-08-2012/msn_indian_it_cos_in_us_paid_15_bn_taxes_in_last_5_years.html News Wed, 08 Feb 2012 BPO Watch India Bureau The BPO firm expects 2012 revenues to grow only 15%-17.5% in range of $1.84 billion to $1.88 billion http://www.bpowatchindia.com/bpo_news/msn/genpact/february-08-2012/msn_genpact_post_27_growth_in_revenue_at_16bn.html News Tue, 07 Feb 2012 BPO Watch India Bureau India’s IT majors may be sounding cautious about the future, but their BPO arms aren’t as worried http://www.bpowatchindia.com/bpo_news/msn/bpo/february-07-2012/msn_bpos_not_worried_about_global_uncertainty_.html News Tue, 07 Feb 2012 BPO Watch India Bureau The IT company has signed a multi-year, multi-million euro contract with European car rental company Europcar for deployment of IT services in France http://www.bpowatchindia.com/bpo_news/msn/tcs/february-07-2012/msn_tcs_inks_multi-million_euro_deal_with_car_rental_company.html News Mon, 06 Feb 2012 BPO Watch India Bureau In the three major regions of Americas, Europe, the Middle East and Africa and the Asia Pacific (EMEA), both HCL and TCS were among the top six players http://www.bpowatchindia.com/bpo_news/msn/tcshcl/february-06-2012/msn_tcs_hcl_among_top_global_service_providers_on_total_contract_value.html News Mon, 06 Feb 2012 BPO Watch India Bureau Despite an expected moderation in revenue growth in 2012, the outlook for the Indian IT services sector is stable on the back of its strong liquidity position http://www.bpowatchindia.com/bpo_news/msn/itfitch/february-06-2012/msn_it_services_sector_in_2012_stable_fitch.html News Fri, 03 Feb 2012 BPO Watch India Bureau Indian and multi-national IT/BPO firms had signed multi-million dollar deals with telecom firms, including Uninor, Etisalat DB, Videocon and Idea http://www.bpowatchindia.com/bpo_news/msn/itbpo/february-03-2012/msn_itbpo_companies_may_have_hit_by_sc_2g_verdict_.html News Fri, 03 Feb 2012 BPO Watch India Bureau The union believes IBM will have eliminated as many as 8,000 jobs from its German workforce http://www.bpowatchindia.com/bpo_news/msn/ibm/february-03-2012/msn_ibm_plans_job_cut_in_germany.html News Thu, 02 Feb 2012 BPO Watch India Bureau The company reported a robust growth in its consolidated net profit for Q3 at Rs 308 crore compared to Rs 58.91 crore in the year-ago quarter http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyam/february-02-2012/msn_mahindra_satyam_q3_profit_up_over_five-fold.html News Wed, 01 Feb 2012 BPO Watch India Bureau Expanding its presence in the US, the new center will also serve as the worldwide headquarters of TCS’ mobility solutions unit http://www.bpowatchindia.com/bpo_news/msn/tcs/february-01-2012/msn_tcs_opens_new_facility_in_silicon_valley.html News Wed, 01 Feb 2012 BPO Watch India Bureau The company is setting up facility at the Super Corridor in Indore, which will take 5 years to complete http://www.bpowatchindia.com/bpo_news/msn/infosys/february-01-2012/msn_infosys_to_invest_rs_600_cr_on_indore_facility.html News Tue, 31 Jan 2012 BPO Watch India Bureau The process of merging will be initiated soon and by the end of 2012, the two ventures would merge into one http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyam/january-31-2012/msn_mahindra_satyam_tech_merger_by_year-end.html News Tue, 31 Jan 2012 BPO Watch India Bureau The world’s third-largest computer maker wants an India acquisition worth up to $1 billion, as part of a strategy to bolster its IT services business http://www.bpowatchindia.com/bpo_news/msn/dell/january-31-2012/msn_dell_looking_for_an_india_buyout_to_boost_it_business.html News Tue, 31 Jan 2012 BPO Watch India Bureau Both companies are seeking to leverage the benefits of a deal that was signed more than two years ago http://www.bpowatchindia.com/bpo_news/msn/telenorwipro/january-31-2012/msn_telenor_to_extend_it_contract_with_wipro_to_other_asian_units.html News Mon, 30 Jan 2012 BPO Watch India Bureau The company which employs 100,000 staff worldwide has previously warned that its divisions in the UK and US were facing "challenging conditions" http://www.bpowatchindia.com/bpo_news/msn/serco/january-30-2012/msn_serco_looks_to_cut_at_least_500_uk_jobs.html News Mon, 30 Jan 2012 BPO Watch India Bureau IT majors Infosys, EXL and Accenture were all in the race for the order, which will see up to 2,000 jobs outsourced http://www.bpowatchindia.com/bpo_news/msn/wnsgenpact/january-30-2012/msn_wns_genpact_bag_suncorp_bpo_deal.html News Fri, 27 Jan 2012 BPO Watch India Bureau As of quarter ended December 2011, the total employees with the top four companies were 5.91 lakh http://www.bpowatchindia.com/bpo_news/msn/hrheadcount/january-27-2012/msn_top_it_firm’s_staff_count_to_cross_6_lakh_this_year_.html News Fri, 27 Jan 2012 BPO Watch India Bureau Big outsourcing deals worth about $200-billion are up for renewal in the next five years, Standard Chartered forecasts http://www.bpowatchindia.com/bpo_news/msn/indiaoutsourcing/january-27-2012/msn_india’s_outsourcing_firms_doing_just_fine_.html News Fri, 27 Jan 2012 BPO Watch India Bureau The company would create jobs through partnerships with educational institutes, local governments, local communities, customers and others http://www.bpowatchindia.com/bpo_news/msn/hcl/january-27-2012/msn_hcl_to_create_10000_jobs_in_us_europe.html News Wed, 25 Jan 2012 BPO Watch India Bureau The total value of BPO deals has been at the lowest in the past three years for the top IT companies http://www.bpowatchindia.com/bpo_news/msn/bpo/january-25-2012/msn_bpo_business_gives_top_it_companies_tough_time_in_q3.html News Wed, 25 Jan 2012 BPO Watch India Bureau While Infosys is setting up its maiden software campus in Kolkata, Wipro is on expansion mode http://www.bpowatchindia.com/bpo_news/msn/wiproinfosys/january-25-2012/msn_wipro_infosys_to_create_35000_jobs_in_kolkata.html News Wed, 25 Jan 2012 BPO Watch India Bureau Gartner forecast IT spending across all industry markets to surpass $39 billion in 2012, a 10.3 per cent increase http://www.bpowatchindia.com/bpo_news/msn/itgartner/january-25-2012/msn_indian_enterprise_it_spending_to_grow_103_in_2012_gartner.html News Tue, 24 Jan 2012 BPO Watch India Bureau Launches ’Wipro Sprinthr’ - a cloud based solution to help customers transform HR processes http://www.bpowatchindia.com/bpo_news/msn/wipro/january-24-2012/msn_wipro_collaborates_with_oracle_to_offer_cloud-based_hcm_modules.html News Tue, 24 Jan 2012 BPO Watch India Bureau The total contract value (TCV) of IT outsourcing deals at $95 billion was 3 per cent higher, the highest annual result since 2005 http://www.bpowatchindia.com/bpo_news/msn/global_it/january-24-2012/msn_global_it_outsourcing_up_3.html News Mon, 23 Jan 2012 BPO Watch India Bureau The company wants to take their global hiring to 50 per cent in the next two-three years from 38 per cent this fiscal http://www.bpowatchindia.com/bpo_news/msn/wipro/january-23-2012/msn_wipro_to_hire_50_local_staff_in_onsite_locations.html News Mon, 23 Jan 2012 BPO Watch India Bureau The country has a skilled human resources at relatively cheaper cost, a robust infrastructure and a legal system based largely on English law http://www.bpowatchindia.com/bpo_news/msn/sri_lanka/january-23-2012/msn_sri_lanka_looks_to_become_major_lpo_hub.html News Mon, 23 Jan 2012 BPO Watch India Bureau Amid worsening European crisis, British private investments in the Philippines, India and Southeast countries would continue to increase http://www.bpowatchindia.com/bpo_news/msn/uk/january-23-2012/msn_uk_to_intensify_outsource_services_in_asia.html News Fri, 20 Jan 2012 BPO Watch India Bureau Government is considering to reduce the operating costs of IT companies functioning out of state-owned IT parks to attract more investment http://www.bpowatchindia.com/bpo_news/msn/itkerala/january-20-2012/msn_kerala_it_industries_to_get_special_govt_focus.html News Fri, 20 Jan 2012 BPO Watch India Bureau Wipro expects revenues from IT services business to be in the range of $1,520 million to $1,550 million, a sequential increase of one per cent to three per cent http://www.bpowatchindia.com/bpo_news/msn/wipro/january-20-2012/msn_wipro_q3_net_rises_10_at_rs_1456_cr.html News Thu, 19 Jan 2012 BPO Watch India Bureau Microsoft was looking for a validation partner for SaaS Platform Ready Tests and found Symphony as a best fit based on its track record http://www.bpowatchindia.com/bpo_news/msn/microsoftsymphony/january-19-2012/msn_microsoft_selects_symphony_services_as_validation_partner_.html News Thu, 19 Jan 2012 BPO Watch India Bureau Technology spending will grow this year in the Asia-Pacific region and Latin America, but offsetting declines in Europe and North America http://www.bpowatchindia.com/bpo_news/msn/globalit/january-19-2012/msn_global_it_investment_seen_flat_in_2012_survey.html News Wed, 18 Jan 2012 BPO Watch India Bureau The company’s total income stood at Rs 13,203.99 crore as against Rs 9,663.35 crore in the corresponding year-ago period http://www.bpowatchindia.com/bpo_news/msn/tcs/january-18-2012/msn_tcs_q3_net_up_18_at_rs_2803_cr_sees_growth_across_verticals_geographies.html News Wed, 18 Jan 2012 BPO Watch India Bureau The rating agency Fitch has said that growth in the IT/ITeS sector will rise demand for commercial office space http://www.bpowatchindia.com/bpo_news/msn/ittes/january-18-2012/msn_itites_to_drive_demand_for_office_space.html News Wed, 18 Jan 2012 BPO Watch India Bureau The tech company is waiting for the euro crisis and currency fluctuation to settle a bit http://www.bpowatchindia.com/bpo_news/msn/hcl/january-18-2012/msn_hcl_puts_acquisition_plans_on_hold.html News Tue, 17 Jan 2012 BPO Watch India Bureau Randstad managed payroll services and social benefits administration to clients across India through a fully customized payroll engine http://www.bpowatchindia.com/bpo_news/msn/adprandstad/january-17-2012/msn_us_company_adp_acquires_randstads_indian_payroll_business.html News Tue, 17 Jan 2012 BPO Watch India Bureau The company’s revenues stood at Rs 5,245.2 crore during the quarter, up 34.9 per cent from Rs 3,888.4 crore in the same quarter of FY’11 http://www.bpowatchindia.com/bpo_news/msn/hcl_tech/january-17-2012/msn_hcl_tech_net_jumps_15_to_rs_573_cr_.html News Mon, 16 Jan 2012 BPO Watch India Bureau In the quarter ended on December, the vertical grew by 3.4% sequentially and 11% annually which is is slower than the company’s average growth http://www.bpowatchindia.com/bpo_news/msn/infosys/january-16-2012/msn_infosys_bfsi_vertical_under_pressure.html News Fri, 13 Jan 2012 BPO Watch India Bureau The opening of the new delivery center in Indore will enable the company to offer a wide range of services to its customers across the globe http://www.bpowatchindia.com/bpo_news/msn/csc/january-13-2012/msn_csc_announces_expansion_in_india.html News Fri, 13 Jan 2012 BPO Watch India Bureau The company wants to avoid paying 1% of the total damages claimed in the petition as court fee, which is non-refundable http://www.bpowatchindia.com/bpo_news/msn/satyam/january-13-2012/msn_satyam_cautious_on_damages_claim_against_former_board.html News Fri, 13 Jan 2012 BPO Watch India Bureau The company’s attrition rate has come down from 17.4 per cent in October-December period to 15.4 per cent http://www.bpowatchindia.com/bpo_news/msn/infosys/january-13-2012/msn_infosys_on_track_to_meet_45000_hiring_.html News Thu, 12 Jan 2012 BPO Watch India Bureau The new facility comes days after a a bill was filed in US to discourage the outsourcing of work to countries like India and the Philippines http://www.bpowatchindia.com/bpo_news/msn/exl/january-12-2012/msn_bpo_firm_exl_expand_operations_in_philippines.html News Thu, 12 Jan 2012 BPO Watch India Bureau Revenues were 9,298 crore for the quarter ended December 31, 2011; QoQ growth was 14.8%; YoY growth was 30.8% http://www.bpowatchindia.com/bpo_news/msn/infosys/january-12-2012/msn_infosys_announces_results_q3_net_up_33_pct_at_rs_2372_cr.html News Wed, 11 Jan 2012 BPO Watch India Bureau IT companies may register an average of 17.8% rise in profitability in October-December quarter , say experts http://www.bpowatchindia.com/bpo_news/msn/it_firm/january-11-2012/msn_it_firms_to_report_higher_q3_earnings_experts.html News Wed, 11 Jan 2012 BPO Watch India Bureau Many ITeS/BPO firms are shifting base to the Philippines owing to concerns pertaining to infrastructure, cost and availability of skilled labor http://www.bpowatchindia.com/bpo_news/msn/itites/january-11-2012/msn_itites_losing_sheen_in_tech_cities_assocham.html News Tue, 10 Jan 2012 BPO Watch India Bureau The company has sued former board of directors, some former employees and auditor Price Waterhouse for their involvement in the accounting fraud http://www.bpowatchindia.com/bpo_news/msn/satyam/january-10-2012/msn_satyam_sues_former_board_and_auditors.html News Tue, 10 Jan 2012 BPO Watch India Bureau The government has been discussing the possibility of designing the syllabus in such a manner that it makes the youngsters more employable http://www.bpowatchindia.com/bpo_news/msn/nasscom/january-10-2012/msn_nasscom_haryana_state_tie_up_for_bpo_growth.html News Mon, 09 Jan 2012 BPO Watch India Bureau The President will advise business leaders to keep jobs at home rather than outsourcing their industries abroad http://www.bpowatchindia.com/bpo_news/msn/obamaus/january-09-2012/msn_obama_urge_businesses_to_keep_jobs_at_home.html News Mon, 09 Jan 2012 BPO Watch India Bureau The Indian IT industry is hopeful of maintaining its growth momentum in 2012 despite global economic uncertainty and concerns over debt crisis in Europe http://www.bpowatchindia.com/bpo_news/msn/it_industry/january-09-2012/msn_indias_it_industry_bets_on_growth_despite_uncertainty.html News Fri, 06 Jan 2012 BPO Watch India Bureau Indian IT companies are strengthening their immigration, visa, and legal departments to deal with the rising number of immigration issues http://www.bpowatchindia.com/bpo_news/msn/visa/january-06-2012/msn_it_cos_to_deal_with_rising_number_of_immigration_issues.html News Fri, 06 Jan 2012 BPO Watch India Bureau The research firm has lowered its global technology spending growth forecast because of sluggish global economic growth and floods in Thailand http://www.bpowatchindia.com/bpo_news/msn/gartner/january-06-2012/msn_gartner_lowers_tech_spending_growth_forecast_for_2012.html News Thu, 05 Jan 2012 BPO Watch India Bureau A further fall could lead to customers demanding more work for the same price or a reduction in price http://www.bpowatchindia.com/bpo_news/msn/itrupee/january-05-2012/msn_fall_of_rupee_may_help_it_companies_in_short_term_.html News Thu, 05 Jan 2012 BPO Watch India Bureau The major contributor during June-September quarter remained IT/BPO, which added 204,000 jobs during this quarter http://www.bpowatchindia.com/bpo_news/msn/jobsemployment/january-05-2012/msn_steady_rise_in_jobs_despite_jittery_economy_survey.html News Wed, 04 Jan 2012 BPO Watch India Bureau Revenue growth for the top four IT services providers, TCS, Infosys, Wipro, and HCL is expected to be within the projected range of 3-5%. http://www.bpowatchindia.com/bpo_news/msn/it/january-04-2012/msn_it_cos_are_expected_to_report_higher_earnings_this_quarter.html News Tue, 03 Jan 2012 BPO Watch India Bureau With operations in the US and India, the firm is launching various plans to transform Africa’s potential in terms of IT http://www.bpowatchindia.com/bpo_news/msn/techno_brain/january-03-2012/msn_techno_brain_bets_on_bpo_division_for_growth.html News Tue, 03 Jan 2012 BPO Watch India Bureau For the first time the number of short-term US visas given to Indian professionals has declined by 28% http://www.bpowatchindia.com/bpo_news/msn/visa/january-03-2012/msn_top_it_companies_feel_the_pinch_as_us_holds_back_l-1_visas.html News Mon, 02 Jan 2012 BPO Watch India Bureau Analysts seem to be relatively optimistic about few sectors, like IT, private banks and FMCG in the year 2012 http://www.bpowatchindia.com/bpo_news/msn/2012/january-02-2012/msn_sectors_to_watch_out_for_in_2012.html News Mon, 02 Jan 2012 BPO Watch India Bureau ITeS is an industry that is maturing and the sector alone is likely to generate as many as around 3 lakh jobs in 2012 http://www.bpowatchindia.com/bpo_news/msn/hiring/january-02-2012/msn_over_5_lakh_jobs_likely_in_the_year_2012.html News Fri, 30 Dec 2011 BPO Watch India Bureau The BPO training center, which had been closed for the last five months, was reopened last week http://www.bpowatchindia.com/bpo_news/msn/bpo/december-30-2011/msn_bpo_training_center_in_cherlapalli_reopened.html News Fri, 30 Dec 2011 BPO Watch India Bureau The new centre will have capability in business processing, procurement, and ITO services including software development and testing http://www.bpowatchindia.com/bpo_news/msn/xchanging/december-30-2011/msn_xchanging_opens_new_global_delivery_centre_in_solan_hp.html News Fri, 30 Dec 2011 BPO Watch India Bureau The BPO firm plans to expand in Latin America and is open to acquisitions to grow its business there http://www.bpowatchindia.com/bpo_news/msn/hgs/december-30-2011/msn_hgs_plans_to_expand_globally_through_acquisitions.html News Thu, 29 Dec 2011 BPO Watch India Bureau The largest private equity deals underscores the fact that analytics will be the next big outsourcing game from India http://www.bpowatchindia.com/bpo_news/msn/my_sigma/december-29-2011/msn_mu_sigma_raises_108_million_from_general_atlantic.html News Thu, 29 Dec 2011 BPO Watch India Bureau The sector has been growing at an annual rate of at least 30 per cent over the last three years http://www.bpowatchindia.com/bpo_news/msn/manpower/december-29-2011/msn_manpower_outsourcing_provides_big_opportunity.html News Thu, 29 Dec 2011 BPO Watch India Bureau The BPOs in Gurgaon believe that the cost advantage will help India retain its position as the offshore leader http://www.bpowatchindia.com/bpo_news/msn/bpo/december-29-2011/msn_bpos_optimistic_despite_us_bill.html News Wed, 28 Dec 2011 BPO Watch India Bureau The company is seeing a lot more BPO opportunities in China as there are number of global clients having operations in the country http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo/december-28-2011/msn_infosys_bpo_to_set_up_new_center_in_china.html News Wed, 28 Dec 2011 BPO Watch India Bureau The IT major is not keen on buying out Lufthansa’s IT arm due to concerns of profitability http://www.bpowatchindia.com/bpo_news/msn/tcs/december-28-2011/msn_tcs_not_keen_on_lufthansas_it_arm.html News Mon, 26 Dec 2011 BPO Watch India Bureau Thinksoft will deliver an Automated Regression Test Pack for RBI using its in-house ARTEMIS test automation framework http://www.bpowatchindia.com/bpo_news/msn/thinksoft/december-26-2011/msn_thinksoft_wins_rs_5-crore_rbi_deal.html News Mon, 26 Dec 2011 BPO Watch India Bureau The New Year will bring new business realities, delivery models, destinations and technologies to the outsourcing industry http://www.bpowatchindia.com/bpo_features/msn/outsourcing_trend/december-26-2011/msn_top_outsourcing_trends_to_watch_for_in_2012.html Features Mon, 26 Dec 2011 BPO Watch India Bureau The Telecom firm does not plan to sell its stake at least till IT firm’s merger with Mahindra Satyam http://www.bpowatchindia.com/bpo_news/msn/bt_grouptech_mahindra/december-26-2011/msn_bt_group_plan_to_sell_stake_to_tech_mahindra_on_hold.html News Fri, 23 Dec 2011 BPO Watch India Bureau Despite the economic turmoil, the number of people employed in the sector has surged nearly 10 percent http://www.bpowatchindia.com/bpo_news/msn/egypt/december-23-2011/msn_egypts_outsourcing_sector_continue_to_grow.html News Fri, 23 Dec 2011 BPO Watch India Bureau The Govt is currently making a detailed analysis of the impact of the bill and are in touch with Nasscom and related departments http://www.bpowatchindia.com/bpo_news/msn/call_center/december-23-2011/msn_india_to_take_up_call_center_bill_with_us_nirupama_rao.html News Thu, 22 Dec 2011 BPO Watch India Bureau The new policy on information technology will provide an investor- friendly industrial policy framework http://www.bpowatchindia.com/bpo_news/msn/tamil_naduit/december-22-2011/msn_tamil_nadu_to_draft_new_it_ites_policy.html News Thu, 22 Dec 2011 BPO Watch India Bureau Indian BPO industry gave a thumbs-down to the US Call Centre and Consumer Protection Bill, terming it as another “protectionist” measure http://www.bpowatchindia.com/bpo_news/msn/call_centerus/december-22-2011/msn_india_terms_us_call_centre_bill_as_‘protectionist’.html News Wed, 21 Dec 2011 BPO Watch India Bureau The company is planning to strictly restrict the time an employee can spend at client locations to two years http://www.bpowatchindia.com/bpo_news/msn/wipro/december-21-2011/msn_wipro_cuts_staff_stints_at_onsite_locations.html News Wed, 21 Dec 2011 BPO Watch India Bureau Besides curbing the flow of jobs overseas, the bill seeks to impose strict guidelines on call centre operations http://www.bpowatchindia.com/bpo_news/msn/call_center/december-21-2011/msn_us_call_centre_bill_targets_overseas_job_market.html News Wed, 21 Dec 2011 BPO Watch India Bureau Infosys will acquire the entire share capital of the company and the all-cash deal is expected to be completed by early January http://www.bpowatchindia.com/bpo_news/msn/infosys_bpoportland_group/december-21-2011/msn_infosys_bpo_buys_australian_portland_group_for_rs_194_crore.html News Tue, 20 Dec 2011 BPO Watch India Bureau The company says that the European debt crisis will help them to buy and partner with local firms, targeting deals in Germany and France http://www.bpowatchindia.com/bpo_news/msn/hclmerger/december-20-2011/msn_hcl_eyes_europe_for_acquisitions_amid_crisis.html News Tue, 13 Dec 2011 BPO Watch India Bureau TCS has paid Call Genie approximately $200,000 for pre-paid licence fees in advance of sales http://www.bpowatchindia.com/bpo_news/msn/tcscall_genie/december-13-2011/msn_tcs_bags_5-year_deal_from_call_genie.html News Tue, 13 Dec 2011 BPO Watch India Bureau Infosys will consolidate the Swiss company’s Global Business IT services landscape under a single shared services engagement http://www.bpowatchindia.com/bpo_news/msn/syngentainfosys/december-13-2011/msn_syngenta_signs_multi-year_contract_with_infosys.html News Mon, 12 Dec 2011 BPO Watch India Bureau The company is expecting to have 100 rural BPO centers employing 10,000 in the next three years http://www.bpowatchindia.com/bpo_news/msn/ruralshoresrural_bpo/december-12-2011/msn_ruralshores_is_going_strong_expects_to_break-even_in_12_months.html News Mon, 12 Dec 2011 BPO Watch India Bureau The IT company is now evaluating cities such as Chandigarh, Thiruvananthapuram, Guntur and Kochi among others to expand http://www.bpowatchindia.com/bpo_news/msn/itc_infotech/december-12-2011/msn_itc_infotech_to_establish_development_centers_in_smaller_cities.html News Mon, 12 Dec 2011 BPO Watch India Bureau The Infopark is getting a lot of enquiries from companies and there is good demand for space as the cost is 30 per cent lesser than Infopark, Kochi http://www.bpowatchindia.com/bpo_news/msn/infoparkkochi/december-12-2011/msn_three_companies_opens_facility_at_the_infopark_cherthala.html News Fri, 09 Dec 2011 BPO Watch India Bureau The city has great potential and also the required facilities, but a few constraints are holding it back right now http://www.bpowatchindia.com/bpo_news/msn/nasscom/december-09-2011/msn_nasscom_wants_to_develop_vizag_as_an_it_centre.html News Fri, 09 Dec 2011 BPO Watch India Bureau The collaboration will help organizations rapidly scale new users, shift IT resources and change IT from a capital to operating expense http://www.bpowatchindia.com/bpo_news/msn/microsofthp/december-09-2011/msn_microsoft_and_hp_sign_four-year_cloud_cooperation_pact.html News Fri, 09 Dec 2011 BPO Watch India Bureau Industry body Nasscom says that the IT and BPO sectors alone will create as many as 2.5 lakh jobs by March 2012 http://www.bpowatchindia.com/bpo_news/msn/jobhiring/december-09-2011/msn_job_market_to_bounce_back_in_jan-march_quarter.html News Thu, 08 Dec 2011 BPO Watch India Bureau The center will be located in Montego Bay, and will employ nearly 1,000 people when fully staffed in 2012 http://www.bpowatchindia.com/bpo_news/msn/convergys/december-08-2011/msn_convergys_to_open_jamaican_call_center.html News Thu, 08 Dec 2011 BPO Watch India Bureau Hiring activities declined slightly in the IT hardware and software sectors last month, compared to October http://www.bpowatchindia.com/bpo_news/msn/hiringmonster/december-08-2011/msn_hiring_activity_down_marginally_in_november_report.html News Thu, 08 Dec 2011 BPO Watch India Bureau The new project will create 15,000 additional jobs, double than what Wipro has got in its first campus http://www.bpowatchindia.com/bpo_news/msn/wipro/december-08-2011/msn_wipro_to_invest_rs_800_cr_for_its_second_campus_in_west_bengal.html News Wed, 07 Dec 2011 BPO Watch India Bureau The ongoing debt crisis will have a negative impact on Indian software services firms http://www.bpowatchindia.com/bpo_news/msn/europeit/december-07-2011/msn_european_firms_plan_to_trim_their_it_budgets_next_year.html News Wed, 07 Dec 2011 BPO Watch India Bureau In the first half of the current fiscal, the industry has witnessed a growth of about 17-18 per cent year-on-year http://www.bpowatchindia.com/bpo_news/msn/nasscom/december-07-2011/msn_nasscom_maintains_16-18_growth_for_it_industry.html News Wed, 07 Dec 2011 BPO Watch India Bureau The IT company will replace custom-made platforms at various Galadari companies with a single ERP system http://www.bpowatchindia.com/bpo_news/msn/igate-patni/december-07-2011/msn_igate-patni_bags_deal_from_dubais_galadari_bros_.html News Wed, 07 Dec 2011 BPO Watch India Bureau Wipro has created a focused global unit ’Business Operations Unit’ by consolidating business application services and global delivery http://www.bpowatchindia.com/bpo_news/msn/wipro/december-07-2011/msn_wipro_consolidates_services_into_a_single_business_operations_unit.html News Tue, 06 Dec 2011 BPO Watch India Bureau Spending on salary, bonus and compensation for employees continues to be a huge cost for IT companies http://www.bpowatchindia.com/bpo_news/msn/itrevenue/december-06-2011/msn_staff_costs_remain_high_for_it_cos_even_as_revenues_rise.html News Tue, 06 Dec 2011 BPO Watch India Bureau While the cost of data storage has gone up, about 50 per cent of companies dealing with huge data storage are yet to adopt a low cost alternate model http://www.bpowatchindia.com/bpo_news/msn/data_storage/december-06-2011/msn_data_storage_strategies_impacting_business_study.html News Tue, 06 Dec 2011 BPO Watch India Bureau The company which began operations in 2001, enjoys a commanding position in key markets of the region http://www.bpowatchindia.com/bpo_news/msn/wiprosaudi_arabia/december-06-2011/msn_wipro_completes_a_decade_in_saudi_arabia.html News Mon, 05 Dec 2011 BPO Watch India Bureau IT companies have given completely contradictory remarks on the global IT demand in the near future http://www.bpowatchindia.com/bpo_news/msn/infosystcs/december-05-2011/msn_top_it_companies_optimistic_about_global_it_demand_infosys_cautious.html News Mon, 05 Dec 2011 BPO Watch India Bureau Here is a list of predictions for the 10 most BPO trends to watch in 2012, released by a leading BPO firm - Datamark http://www.bpowatchindia.com/bpo_news/msn/outsourcingtrends/december-05-2011/msn_top_10_outsourcing_trends_to_watch_in_2012_.html News Mon, 05 Dec 2011 BPO Watch India Bureau Many companies in Australia are looking at call center services because of the success of Filipinos in this area http://www.bpowatchindia.com/bpo_news/msn/spi_globalaustralia/december-05-2011/msn_spi_global_taps_australian_market_for_bpo_services.html News Fri, 02 Dec 2011 BPO Watch India Bureau Spanco has emerged the final contenders for setting up technology-enabled common service centers (CSCs) for two zones of AP http://www.bpowatchindia.com/bpo_news/msn/spancotcs/december-02-2011/msn_spanco_top_contender_for_common_service_project_in_ap.html News Fri, 02 Dec 2011 BPO Watch India Bureau The Indian IT industries might have to be cautious and watchful in the time of falling GDP growth rate and market uncertainty http://www.bpowatchindia.com/bpo_news/msn/nasscomit_industry/december-02-2011/msn_it_industry_must_turn_watchful_says_nasscom.html News Thu, 01 Dec 2011 BPO Watch India Bureau The new platform will help operators in various technical problems and airport management http://www.bpowatchindia.com/bpo_news/msn/ibmairport/december-01-2011/msn_ibm_opens_first_airport_solutions_lab_in_delhi.html News Thu, 01 Dec 2011 BPO Watch India Bureau The MAKE Panel has recognized Infosys as a leader in creating a learning organization amongst leading institutions worldwide http://www.bpowatchindia.com/bpo_news/msn/infosystcs/december-01-2011/msn_infosys_wins_global_most_admired_knowledge_enterprises_award_2011.html News Thu, 01 Dec 2011 BPO Watch India Bureau The agreement will help deliver comprehensive biostatistics and medical reporting services for generating clinical study reports http://www.bpowatchindia.com/bpo_news/msn/cognizantastrazeneca/december-01-2011/msn_cognizant_bags_contract_from_astrazeneca.html News Wed, 30 Nov 2011 BPO Watch India Bureau High taxes, removal of sops, and other unfriendly policy for software technology parks seem to have driven IT companies away from Pune http://www.bpowatchindia.com/bpo_news/msn/stppune/november-30-2011/msn_unfriendly_policy_for_stp_turns_it_cos_away_from_pune.html News Wed, 30 Nov 2011 BPO Watch India Bureau Wipro Infotech on Tuesday announced it has won the SAP Ace award for customer excellence instituted by the German maker (SAP AG) of enterprise business software http://www.bpowatchindia.com/bpo_news/msn/wipro/november-30-2011/msn_wipro_bags_customer_excellence_award.html News Wed, 30 Nov 2011 BPO Watch India Bureau Infosys to set up rural centers in Tier II and Tier III towns in foreign countries after the success they got in India http://www.bpowatchindia.com/bpo_news/msn/infosys/november-30-2011/msn_infosys_plans_to_emulate_rural_bpo_model_globally.html News Tue, 29 Nov 2011 BPO Watch India Bureau This strategic partnership will allow iCreate to leverage Hexaware’s Banking micro-vertical & BI capabilities http://www.bpowatchindia.com/bpo_news/msn/hexawareicreate/november-29-2011/msn_hexaware_technologies_partners_with_icreate_software.html News Tue, 29 Nov 2011 BPO Watch India Bureau The airways will outsource the accounting of passenger and cargo revenues to Kale Consultants http://www.bpowatchindia.com/bpo_news/msn/etihad/november-29-2011/msn_etihad_airways_signs_outsourcing_deal_with_kale_consultants.html News Tue, 29 Nov 2011 BPO Watch India Bureau Provides customer support for BSNL customers in Bihar and Jharkhand with their valued experience and expertise in the telecom sector http://www.bpowatchindia.com/bpo_news/msn/intelenet/november-29-2011/msn_intelenet_launches_centre_in_patna_for_bsnl_customers.html News Mon, 28 Nov 2011 BPO Watch India Bureau Over the last several years, a quiet revolution has been reshaping the call center business with the rise of the Philippines http://www.bpowatchindia.com/bpo_features/msn/philippinesindia/november-28-2011/msn_philippines_overtakes_india_as_hub_of_call_centers_.html Features Mon, 28 Nov 2011 BPO Watch India Bureau The IT sector salaries are highest in the world in Switzerland at an average of $167,890 per annum against India’s $36,120 http://www.bpowatchindia.com/bpo_news/msn/indian_itsalary/november-28-2011/msn_indian_it_cos_among_worlds_lowest-paying_employers_study.html News Mon, 28 Nov 2011 BPO Watch India Bureau While acquisitions by larger technology companies have slowed down, smaller sized companies have kept up the momentum http://www.bpowatchindia.com/bpo_news/msn/itbpo/november-28-2011/msn_mid-sized_itbpo_cos_witness_jump_in_mergers_buyouts.html News Fri, 25 Nov 2011 BPO Watch India Bureau The guide is an effort to promote jobs in Business Process Outsourcing (BPO) as a career http://www.bpowatchindia.com/bpo_news/msn/nasscom/november-25-2011/msn_nasscom_launches_career_guide_to_promote_bpo_as_a_career.html News Fri, 25 Nov 2011 BPO Watch India Bureau There has been slowdown in global IT spending, as companies grapple with slower growth and economic uncertainties in developed markets http://www.bpowatchindia.com/bpo_news/msn/it-bpo/november-25-2011/msn_tough_year_ahead_for_it-bpo_companies.html News Thu, 24 Nov 2011 BPO Watch India Bureau Moving to a cloud platform to outsource IT operations is a big consideration for many businesses at present, considering it cut costs and gives a higher degree of flexibility http://www.bpowatchindia.com/bpo_features/msn/cloudoutsourcing/november-24-2011/msn_five_rules_of_outsourcing_it_to_the_cloud.html Features Thu, 24 Nov 2011 BPO Watch India Bureau iON provides best-in-class, on-demand business solutions using the very latest in scalable cloud computing technology http://www.bpowatchindia.com/bpo_news/msn/tcs/november-24-2011/msn_tcs_launches_ion_for_small_medium_biz.html News Thu, 24 Nov 2011 BPO Watch India Bureau The new offices in Dehradun, Guwahati and Raipur provide IBM with a footprint of 18 branch offices across India to date http://www.bpowatchindia.com/bpo_news/msn/ibm/november-24-2011/msn_ibm_opens_three_new_offices_in_india.html News Wed, 23 Nov 2011 BPO Watch India Bureau The solution provides "actionable intelligence" to brand managers and media planners of consumer packaged goods companies http://www.bpowatchindia.com/bpo_news/msn/wipro/november-23-2011/msn_wipro_launches_mmm_technology_solution_on_amazon_cloud.html News Wed, 23 Nov 2011 BPO Watch India Bureau By tracking the social networking activities, an intangible set of information about the company can be derived http://www.bpowatchindia.com/bpo_features/msn/corporatestudy/november-23-2011/msn_corporate_surveillance_through_social_media_cause_of_worry.html Features Wed, 23 Nov 2011 BPO Watch India Bureau India already has high inflation and regulators should step in and contain the volatility, else it will hurt growth http://www.bpowatchindia.com/bpo_news/msn/rupeeeconomy/november-23-2011/msn_weak_rupee_software_exporters_gain_but_not_good_for_economy.html News Tue, 22 Nov 2011 BPO Watch India Bureau IT companies which cater to travel clients, are in need of domain experts to cater to the increased demand of airline and airport clients http://www.bpowatchindia.com/bpo_news/msn/travel_industry/november-22-2011/msn_talent_from_travel_sector_moving_to_it_and_bpo_companies.html News Tue, 22 Nov 2011 BPO Watch India Bureau Despite global economic conditions, IT spending is projected to grow at 9.1% to $79.8 bn in 2012 against $73.1 bn in 2011 http://www.bpowatchindia.com/bpo_industry_report/msn/gartnerit/november-22-2011/msn_india’s_it_spend_to_reach_80_bn_gartner.html Industry Report Tue, 22 Nov 2011 BPO Watch India Bureau Infosys sounds warning about the deteriorating economic environment which has the potential to adversely affect revenue growth in the coming months http://www.bpowatchindia.com/bpo_news/msn/it_sectorinfosys/november-22-2011/msn_it_sector_to_be_hit_if_us_europe_conidtions_worseninfosys.html News Tue, 22 Nov 2011 BPO Watch India Bureau Keeping future users of this network in mind this will to be a non-discriminatory access to all types of information and services http://www.bpowatchindia.com/bpo_news/msn/govtbroadband_network/november-22-2011/msn_govt_to_operate_countrywide_broadband_network.html News Tue, 22 Nov 2011 BPO Watch India Bureau Many firms in the Asia South region had security as the top concern, and also they are not equipped to shift to cloud-based services http://www.bpowatchindia.com/bpo_news/msn/it_firmscloud/november-22-2011/msn_it_firms_cautious_of_shifting_to_cloud_study.html News Mon, 21 Nov 2011 BPO Watch India Bureau The company is targeting domestic BPO market and is planning to open four more centers in the next 12 months http://www.bpowatchindia.com/bpo_news/msn/vertex/november-21-2011/msn_bpo_firm_vertex_ramping_up_india_presence.html News Mon, 21 Nov 2011 BPO Watch India Bureau The company offers revenue cycle outsourcing services to over 10,000 physician practice groups and close to 700 hospitals and billing receivables management companies in the US http://www.bpowatchindia.com/bpo_news/msn/ajuba/november-21-2011/msn_ajuba_to_set_up_healthcare_bpo_center_in_hyderabad.html News Fri, 18 Nov 2011 BPO Watch India Bureau The partnership will deliver a trading platform that enables Indian traders to be more competitive” http://www.bpowatchindia.com/bpo_news/msn/omnesys_techprogress_software/november-18-2011/msn_omnesys_tech_ties_up_with_progress_software.html News Fri, 18 Nov 2011 BPO Watch India Bureau New strategy aimed at accessing a whole new talent pool and creating greater flexibility in the delivery model http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo/november-18-2011/msn_infosys_bpo_launches_an_alternative_delivery_model_.html News Fri, 18 Nov 2011 BPO Watch India Bureau The combined revenue of TCS, Infosys, Wipro and HCL grew 8%, helped by rupee depreciation against the dollar and volume growth http://www.bpowatchindia.com/bpo_industry_report/msn/it_companiesrevenues/november-18-2011/msn_top-tier_it_companies_record_over_21_growth_despite_worries_.html Industry Report Thu, 17 Nov 2011 BPO Watch India Bureau The company is planning at a big thrust in areas such as cloud computing and IT management http://www.bpowatchindia.com/bpo_news/msn/ca_technologies/november-17-2011/msn_ca_technologies_to_focus_on_india_asia_pacific.html News Thu, 17 Nov 2011 BPO Watch India Bureau The funding was led by Canaan Partners, Intel Capital, IT industry pioneer Ashok Soota and supported by the founders of Happiest Minds http://www.bpowatchindia.com/bpo_news/msn/happiest_minds/november-17-2011/msn_happiest_minds_gets_45-m_funding.html News Thu, 17 Nov 2011 BPO Watch India Bureau The company plans to arrange a debt facility of $215 million to pay for the buy back of Patni’s shares http://www.bpowatchindia.com/bpo_news/msn/igatepcs/november-17-2011/msn_igate_plans_to_delist_indian_subsidiary_pcs.html News Wed, 16 Nov 2011 BPO Watch India Bureau The acquisition of US-based Vengroff, Williams & Associates will enable Capgemini to build on its Finance and Accounting BPO services http://www.bpowatchindia.com/bpo_news/msn/capgemini/november-16-2011/msn_capgemini_enhances_its_leadership_in_fa_bpo.html News Wed, 16 Nov 2011 BPO Watch India Bureau Nasscom today maintained its projection of 16-18% growth for the sector notwithstanding the economic uncertainty in the US and European markets http://www.bpowatchindia.com/bpo_industry_report/msn/it_industrynasscom/november-16-2011/msn_it_industry_will_grow_in_double_digits_in_fy12_nasscom.html Industry Report Wed, 16 Nov 2011 BPO Watch India Bureau Over the last six quarters, the company has won 6 large deals each in excess of $25 million out of which 3 are over $100 million http://www.bpowatchindia.com/bpo_news/msn/hexaware/november-16-2011/msn_hexaware_tech_secures_contract_worth_250_million.html News Tue, 15 Nov 2011 BPO Watch India Bureau The contract is to better manage and track services and payments through collaboration with banks for India http://www.bpowatchindia.com/bpo_news/msn/accenture/november-15-2011/msn_accenture_awarded_management_consulting_contract_from_maharashtra_.html News Tue, 15 Nov 2011 BPO Watch India Bureau The proposed move would create job opportunities for 1,000 professionals in the next three years http://www.bpowatchindia.com/bpo_news/msn/wipro/november-15-2011/msn_wipro_to_set_up_delivery_center_in_south_africa.html News Tue, 15 Nov 2011 BPO Watch India Bureau The company had lowered its guidance, with revenues expected to be $7.08-7.20bn range against $7.13-7.25bn as expected earlier http://www.bpowatchindia.com/bpo_news/msn/infosys/november-15-2011/msn_infosys_sticks_to_fy12_revenue_guidance_amid_euro_debt_crisis.html News Mon, 14 Nov 2011 BPO Watch India Bureau Infosys BPO is the first company in India and third globally, to be re-certified at Level 5 for eSCM-SP, first certified at Level 5 in 2009 http://www.bpowatchindia.com/bpo_news/msn/infosys/november-14-2011/msn_infosys_re-certified_as_a_level_5_escm-_sp_provider.html News Mon, 14 Nov 2011 BPO Watch India Bureau The company has been making several efforts to improve employee satisfaction in the recent past http://www.bpowatchindia.com/bpo_news/msn/wipro/november-14-2011/msn_wipro_unveils_employee_perception_survey.html News Mon, 14 Nov 2011 BPO Watch India Bureau For TCS, the contract is one of the biggest and expects this deal to boost its overall plan for non-linear growth http://www.bpowatchindia.com/bpo_news/msn/tcs/november-14-2011/msn_tatas_uk_subsidiary_bags_22_bn_contract_with_friends_life.html News Fri, 11 Nov 2011 BPO Watch India Bureau A high 81.1% of BPO employees showed symptoms of depression, as against 14.8% of day workers http://www.bpowatchindia.com/bpo_features/msn/bpo/november-11-2011/msn_employees_working_in_graveyard_shift_fall_prey_to_depression_study.html Features Fri, 11 Nov 2011 BPO Watch India Bureau The challenge for these companies will be to maintain a balance where revenue significantly outpace these costs http://www.bpowatchindia.com/bpo_news/msn/tech_firmsus/november-11-2011/msn_indian_tech_firms_are_ramping_up_local_hiring_abroad.html News Fri, 11 Nov 2011 BPO Watch India Bureau The new unit, called as Global Infrastructure and Services will be headed by Senior Vice President and Business Head Anand Sankaran http://www.bpowatchindia.com/bpo_news/msn/wipro/november-11-2011/msn_wipro_tech_consolidates_global_it_infrastructure_biz.html News Thu, 10 Nov 2011 BPO Watch India Bureau Attrition troubles has never been so important and companies are now working on "exceptional" and new ways to keep their staff happy http://www.bpowatchindia.com/bpo_features/msn/bpoattrition/november-10-2011/msn_bpo’s_find_new_strategies_to_curb_attrition_.html Features Wed, 09 Nov 2011 BPO Watch India Bureau As part of the five year strategic relationship, Wipro will support systems and processes to enhance efficiency of Premier Foods’ supply chain http://www.bpowatchindia.com/bpo_news/msn/wipro/november-09-2011/msn_wipro_tech_wins_engagement_with_uk_based_premier_foods.html News Wed, 09 Nov 2011 BPO Watch India Bureau The new feature ‘Google+ Pages’ will allow organizations to connect with their customers http://www.bpowatchindia.com/bpo_news/msn/google_plus/november-09-2011/msn_google_starts_service_for_businesses_and_brands.html News Wed, 09 Nov 2011 BPO Watch India Bureau HCL’s software tool provides features to analyze data, configure rules and automate the mapping from the old to new codes http://www.bpowatchindia.com/bpo_news/msn/hcl/november-09-2011/msn_united_health_group_picks_hcl_tech_for_healthcare_coding_system.html News Wed, 09 Nov 2011 BPO Watch India Bureau Many corporate IT leaders believe that a double-dip recession would lead to increased outsourcing in their organizations http://www.bpowatchindia.com/bpo_news/msn/outsourcingit/november-09-2011/msn_it_outsourcing_providers_could_profit_from_double_dip_recession_.html News Tue, 08 Nov 2011 BPO Watch India Bureau The IT giant is the largest player in the Government projects space and has won some huge projects in the past http://www.bpowatchindia.com/bpo_news/msn/wiipro/november-08-2011/msn_wipro_infotech_eyeing_govt_contracts_worth_rs_5200_cr.html News Tue, 08 Nov 2011 BPO Watch India Bureau The potential KPO delivery locations, including China, Philippines and Sri Lanka, are unlikely to challenge India’s dominant position in the market http://www.bpowatchindia.com/bpo_news/msn/kpo/november-08-2011/msn_india_will_continue_to_dominate_kpo_sector_report.html News Mon, 07 Nov 2011 BPO Watch India Bureau Infosys, Wipro and IBM are in discussion with tower infrastructure company for a contract in the range of $500-600 million http://www.bpowatchindia.com/bpo_news/msn/indusinfosys/november-07-2011/msn_it_biggies_in_fray_for_600m_indus_tower_deal.html News Mon, 07 Nov 2011 BPO Watch India Bureau IRGR has ranked the company on corporate governance practices, financial disclosure procedures, IR website and online annual report http://www.bpowatchindia.com/bpo_news/msn/infosys/november-07-2011/msn_infosys_ranked_as_the_best_company_for_investor-relations_practices.html News Fri, 04 Nov 2011 BPO Watch India Bureau By the acquisition, Accenture adds BPO services for residential mortgage and commercial real estate in the US http://www.bpowatchindia.com/bpo_news/msn/accenturezenta/november-04-2011/msn_accenture_completes_acquisition_of_zenta.html News Fri, 04 Nov 2011 BPO Watch India Bureau The group is selling its business process outsourcing business, Laserwords, focused on publishing industry http://www.bpowatchindia.com/bpo_news/msn/philippinesmurugappa/november-04-2011/msn_philippines_co_to_buy_murugappa_bpo_unit.html News Fri, 04 Nov 2011 BPO Watch India Bureau Hiring activities across sectors witnessed slump in October due to uncertainty in the global economic outlook http://www.bpowatchindia.com/bpo_industry_report/msn/naukrihiring/november-04-2011/msn_hiring_activities_to_a_year-low_in_october_naukri.html Industry Report Fri, 04 Nov 2011 BPO Watch India Bureau Everest in its report said that the number of outsourcing worldwide reduced to 472 in Q3 2011 from 503 in Q3 2010 and 516 transactions in Q2 2011 http://www.bpowatchindia.com/bpo_industry_report/msn/everestglobal_outsourcing/november-04-2011/msn_global_outsourcing_market_shows_signs_of_slowdown_everest.html Industry Report Thu, 03 Nov 2011 BPO Watch India Bureau WNS BPO has entered into an agreement with Paxys to acquire the latter’s 35% stake in the joint venture http://www.bpowatchindia.com/bpo_news/msn/wns/november-03-2011/msn_wns_acquires_partners_minority_stake_in_philippines_jv.html News Thu, 03 Nov 2011 BPO Watch India Bureau Sitel has not slowed down on ramping up its company’s call centers, even thought the economy has still yet to pick up speed http://www.bpowatchindia.com/bpo_news/msn/sitel/november-03-2011/msn_sitel_hires_125_new_employees_at_steuben.html News Thu, 03 Nov 2011 BPO Watch India Bureau Employees are now growing very cautious about changing jobs due to the uncertain economic environment http://www.bpowatchindia.com/bpo_features/msn/it_companiesattrition/november-03-2011/msn_it_companies_witness_sharp_decline_in_attrition_levels.html Features Wed, 02 Nov 2011 BPO Watch India Bureau Serco is buying Excelior for up to A$13.2 million as it looks to strengthen its expanding business services offering http://www.bpowatchindia.com/bpo_news/msn/sercoexcelior/november-02-2011/msn_serco_completes_acquisition_of_austrilain_firm_excelior.html News Wed, 02 Nov 2011 BPO Watch India Bureau With the offshore markets growing rapidly, India has quickly grown to be the most preferred destination for offshore outsourcing of software development projects http://www.bpowatchindia.com/bpo_features/msn/itoutsourcing/november-02-2011/msn_why_india_rules_the_offshore_it_outsourcing_market.html Features Wed, 02 Nov 2011 BPO Watch India Bureau The call center firm added about 1,500 jobs last year and the plan is to hire about the same number this year http://www.bpowatchindia.com/bpo_news/msn/convergys/november-02-2011/msn_convergys_bpo_sees_better_times_ahead_to_add_more_jobs_in_india.html News Wed, 02 Nov 2011 BPO Watch India Bureau In addition, Accenture has also signed a deal to acquire Itaca Service, an IT services business of Banco Popolare subsidiary, Banca Italease http://www.bpowatchindia.com/bpo_news/msn/accenture/november-02-2011/msn_accenture_signs_outsourcing_agreements_with_banco_popolare__alba_leasing_of_italy.html News Mon, 31 Oct 2011 BPO Watch India Bureau The new development center would create high-paying jobs and will contribute significantly to software and services exports from Technopark http://www.bpowatchindia.com/bpo_news/msn/tcstechnopark/october-31-2011/msn_tcs_begins_work_on_development_centre_in_technopark_.html News Mon, 31 Oct 2011 BPO Watch India Bureau Despite competition from countries like Philippines and Vietnam, India still has a lot of factors working in its favour http://www.bpowatchindia.com/bpo_news/msn/outsourcing/october-31-2011/msn_india_remains_an_attractive_destination_for_outsourcing_services_.html News Mon, 31 Oct 2011 BPO Watch India Bureau IT services, which contributed 75 per cent to the revenues stood at $1,472 million, a sequential increase of 4.6% and a year-on-year rise of 15.7% http://www.bpowatchindia.com/bpo_news/msn/wipro/october-31-2011/msn_wipro_q2_net_up_1_at_rs_1301_crore;_beats_estimates.html News Fri, 28 Oct 2011 BPO Watch India Bureau Infosys has been scouting for acquisitions in the healthcare and life sciences sectors and was considering firms that had platforms in geographies that it lacked http://www.bpowatchindia.com/bpo_news/msn/infosys/october-28-2011/msn_infosys_seeks_acquisitions_worth_700_million.html News Fri, 28 Oct 2011 BPO Watch India Bureau Restructuring exercise include merging of global and domestic functions to reduce overlap among different units http://www.bpowatchindia.com/bpo_news/msn/wipro/october-28-2011/msn_wipro_to_restructure_its_it_infrastructure.html News Fri, 28 Oct 2011 BPO Watch India Bureau Wipro will provide consulting and IT services to clients deploying Workday solutions http://www.bpowatchindia.com/bpo_news/msn/wiproworkday/october-28-2011/msn_wipro_and_workday_enter_into_an_alliance_for_enterprise_solutions.html News Thu, 27 Oct 2011 BPO Watch India Bureau The company is assessing locations from the point of view of skills, cost, accessibility, and workforce availability http://www.bpowatchindia.com/bpo_news/msn/exl/october-27-2011/msn_exl_to_set_up_sixth_location_in_the_us.html News Thu, 27 Oct 2011 BPO Watch India Bureau Rometty will be the ninth chief executive in the company known as "Big Blue" and the first woman to hold the top post http://www.bpowatchindia.com/bpo_news/msn/ibm/october-27-2011/msn_virginia_rometty_ibms_first_woman_ceo.html News Thu, 27 Oct 2011 BPO Watch India Bureau The merger of BPO arm Optimus with the parent company will benefit around R30 crore in terms of carry forward losses http://www.bpowatchindia.com/bpo_news/msn/polaris/october-27-2011/msn_polaris_set_to_gain_r30_crore_tax_benefit_from_bpo_integration.html News Tue, 25 Oct 2011 BPO Watch India Bureau The new center will focus on delivering consulting, technology and business process outsourcing services to clients from the U.S., Europe, Japan and neighboring regions http://www.bpowatchindia.com/bpo_news/msn/infosys/october-25-2011/msn_infosys_to_set_up_office_in_chinas_dalian_high_tech_zone.html News Tue, 25 Oct 2011 BPO Watch India Bureau TCS, Infosys and Wipro are likely to maintain their investment grade ratings even if demand weakens http://www.bpowatchindia.com/bpo_news/msn/tcswipro/october-25-2011/msn_indian_it_majors_can_withstand_uncertain_demand_sp.html News Tue, 25 Oct 2011 BPO Watch India Bureau The deal marks the first time Oracle has bought a company that sells application programs accessed primarily over the Internet, a segment known as software as a service http://www.bpowatchindia.com/bpo_news/msn/oraclerightnow/october-25-2011/msn_oracle_to_buy_rightnow_for_143bn.html News Mon, 24 Oct 2011 BPO Watch India Bureau Many IT and BPO professionals from various parts of Andhra Pradesh are facing several health problems http://www.bpowatchindia.com/bpo_news/msn/health/october-24-2011/msn_health_problems_haunt_it_staffers.html News Mon, 24 Oct 2011 BPO Watch India Bureau A growing number of outsourcing companies are shifting simple typing, data or documentation kind of jobs from metros to poor rural areas http://www.bpowatchindia.com/bpo_news/msn/rural_bpo/october-24-2011/msn_rural_outsourcing_initiatives_on_a_high.html News Mon, 24 Oct 2011 BPO Watch India Bureau The Thiruvananthapuram center is the fastest growing centre of Infosys across the country at 30 percent annually http://www.bpowatchindia.com/bpo_news/msn/infosys/october-24-2011/msn_infosys_plans_to_invest_rs_800_crores_in_kerala_ceo.html News Mon, 24 Oct 2011 BPO Watch India Bureau A Karnataka High Court ruling is likely to hit some software companies as all payments made for imported software will face withholding tax after the verdict http://www.bpowatchindia.com/bpo_news/msn/it-bpotax/october-24-2011/msn_it-bpo_industry_likely_to_face_more_taxes_at_home.html News Mon, 24 Oct 2011 BPO Watch India Bureau The company has recently acquired UK-based Careline Services, followed by Canadian company On-line Support and India-based HCCA Business Services http://www.bpowatchindia.com/bpo_news/msn/hgslhinduja/october-24-2011/msn_hgsl_sees_new_opportunities_in_bpo.html News Fri, 21 Oct 2011 BPO Watch India Bureau The state continued its dominance in the IT industry by contributing 33% to the total software exports from the country http://www.bpowatchindia.com/bpo_news/msn/karnataka/october-21-2011/msn_software_exports_touch_rs_85000_cr_in_karnataka.html News Fri, 21 Oct 2011 BPO Watch India Bureau The companies have identified cloud business as a major growth driver since cloud adoption has picked up significantly among enterprises in the last 8-9 months http://www.bpowatchindia.com/bpo_news/msn/infosysmicrosoft/october-21-2011/msn_infosys_and_microsoft_partner_to_provide_cloud-based_services.html News Thu, 20 Oct 2011 BPO Watch India Bureau By acquiring the contact centre business of Australian firm Skilled Group, Serco has further expanded its global BPO capabilities http://www.bpowatchindia.com/bpo_news/msn/sercoexcelior/october-20-2011/msn_serco_buys_australian_bpo_firm_excelior.html News Thu, 20 Oct 2011 BPO Watch India Bureau The agreement will establish outsourcing of a number of the Bank’s back office processing and information technology services http://www.bpowatchindia.com/bpo_news/msn/tcscommercial_bank_of_qatar/october-20-2011/msn_tcs_bags_5-year_outsourcing_deal_with_qatar_bank.html News Thu, 20 Oct 2011 BPO Watch India Bureau Opening of the new center in Asia is in line with the company’s plan of diversifying revenue base beyond the developed markets in the US and Europe http://www.bpowatchindia.com/bpo_news/msn/infosyssingapore/october-20-2011/msn_infosys_opens_development_centre_in_singapore.html News Wed, 19 Oct 2011 BPO Watch India Bureau The project is shelved due to high operating costs and inability to get work from the government and the corporate on a sustainable basis http://www.bpowatchindia.com/bpo_news/msn//october-19-2011/msn_infosys_rural_bpo_project_in_andhra_shelved.html News Wed, 19 Oct 2011 BPO Watch India Bureau The company said the job scenario is strong and they will give out offers to fresh engineers through its annual campus recruitment drive http://www.bpowatchindia.com/bpo_news/msn/tcs/october-19-2011/msn_tcs_plans_to_hire_45000_for_fiscal_2013.html News Wed, 19 Oct 2011 BPO Watch India Bureau Worldwide enterprise IT spending would reflect a 3.9% increase next year, amid further recognition that technology will play a key role in driving business growth http://www.bpowatchindia.com/bpo_news/msn/gartnerit_spend/october-19-2011/msn_global_business_it_spend_to_hit_27_trillion_next_year_gartner.html News Tue, 18 Oct 2011 BPO Watch India Bureau HCLT’s revenues stood at Rs 4,651.3 crore during the reporting quarter, up 25.4 per cent from Rs 3,708.1 crore in Q1, FY’11 http://www.bpowatchindia.com/bpo_news/msn/hcl/october-18-2011/msn_hcl_tech_q1_net_up_50_at_rs_4967_crore.html News Tue, 18 Oct 2011 BPO Watch India Bureau Revenues grew 25% to Rs 11,633 crore over the year ago quarter as companies in North America and Europe continued to spend despite worries of a slowdown http://www.bpowatchindia.com/bpo_news/msn/tcs/october-18-2011/msn_tcs_q2_net_profit_up_6_at_rs_2301_cr.html News Mon, 17 Oct 2011 BPO Watch India Bureau These companies are finding not only lower costs and plenty of English speakers, but also better infrastructure and government incentives http://www.bpowatchindia.com/bpo_features/msn/bpocall_centers/october-17-2011/msn_indian_call-center_firms_moving_abroad.html Features Mon, 17 Oct 2011 BPO Watch India Bureau He urged leaders of IT industries to hold a meeting with bureaucrats in an effort to make Mysore a leading IT sector http://www.bpowatchindia.com/bpo_news/msn/mysoremurthy/october-17-2011/msn_mysore_has_potential_to_be_major_it_hub_murthy.html News Mon, 17 Oct 2011 BPO Watch India Bureau India climbed 10 spots to reach 34th ranking owing to its strong human capital and research and development (R&D) base http://www.bpowatchindia.com/bpo_news/msn/it/october-17-2011/msn_india_climbs_10_spots_on_global_it_industry_index_study.html News Mon, 17 Oct 2011 BPO Watch India Bureau The survey revealed that only half of the people terminated or who resigned in 2010 found new jobs in the second quarter of 2011-12 http://www.bpowatchindia.com/bpo_news/msn/itites/october-17-2011/msn_india_companies_are_cautious_on_new_hiring_survey.html News Mon, 17 Oct 2011 BPO Watch India Bureau The company has agreed to work together for producing new content for SkillSoft’s e-learning content collections for Business, IT and Desktop skills http://www.bpowatchindia.com/bpo_news/msn/niitelement_k/october-17-2011/msn_niit_sells_element_k_for_110_m_to_skillsoft.html News Fri, 14 Oct 2011 BPO Watch India Bureau The company currently operates two global delivery centres in Chennai and Bangalore with more than 1300 employees http://www.bpowatchindia.com/bpo_news/msn/ciber/october-14-2011/msn_ciber_opens_new_sez_global_delivery_centre_in_bangalore.html News Fri, 14 Oct 2011 BPO Watch India Bureau Indian ER&D services market has witnessed rapid growth in the last five years and it should touch $44 billion by 2020 http://www.bpowatchindia.com/bpo_news/msn/erdnasscom/october-14-2011/msn_india_is_the_global_leader_in_erd.html News Fri, 14 Oct 2011 BPO Watch India Bureau The management is exploring options for a new center outside the country with a capacity of over 300 people, scalable up to 1,000 by the end of this fiscal http://www.bpowatchindia.com/bpo_news/msn/infosysthomson_reuters/october-14-2011/msn_infosys_denies_talks_with_thomson_reuters_to_explore_options_for_new_overseas_center.html News Fri, 14 Oct 2011 BPO Watch India Bureau The International Outsourcing Summit held in Manila highlighted the future challenges, technology impact and opportunities of the IT-BPO http://www.bpowatchindia.com/bpo_news/msn/philipines/october-14-2011/msn_philippines_aiming_to_be_the_number_one_it-bpo_destination.html News Thu, 13 Oct 2011 BPO Watch India Bureau There have been reports that Infosys is close to acquiring Thomson Reuters’ healthcare business for $700-750 million http://www.bpowatchindia.com/bpo_news/msn/infosysthomson_reuters/october-13-2011/msn_infosys_keen_to_acquire_thomson_reuters_healthcare_biz_.html News Thu, 13 Oct 2011 BPO Watch India Bureau The real challenge is getting the Middle East ready to absorb newly introduced solutions in the face of an alarming shortage of talent http://www.bpowatchindia.com/bpo_news/msn/mideast/october-13-2011/msn_mideast_it_industry_maturing_but_short_of_right_talent.html News Thu, 13 Oct 2011 BPO Watch India Bureau Exports accounted for 66.4% of the industry’s revenues, while the domestic market accounted for the remaining 33.6% http://www.bpowatchindia.com/bpo_news/msn/it_sector/october-13-2011/msn_indian_it_sector_witness_19_increase_in_revenue.html News Wed, 12 Oct 2011 BPO Watch India Bureau The BPO sector recorded $9 billion in revenues last year, expect this to rise to $25 billion by 2016 http://www.bpowatchindia.com/bpo_news/msn/philippinesoutsourcing/october-12-2011/msn_philippines_outsourcing_sector_optimistic_expects_continued_growth.html News Wed, 12 Oct 2011 BPO Watch India Bureau Consolidated revenue rose to Rs 8,099 crore from Rs 6,947 crore in the year-ago period, translating into a 16.58 % increase http://www.bpowatchindia.com/bpo_news/msn/infosys/october-12-2011/msn_infosys_q2_net_profit_at_rs_1906_cr_up_972.html News Tue, 11 Oct 2011 BPO Watch India Bureau Clients are increasingly shifting towards handing over the entire product lifecycle responsibility to vendors http://www.bpowatchindia.com/bpo_news/msn/rd_outsourcingbpo/october-11-2011/msn_rd_outsourcing_comes_of_age.html News Tue, 11 Oct 2011 BPO Watch India Bureau Organized labor is to call off its industrial action against Airtel and ensure that stability returned to the company http://www.bpowatchindia.com/bpo_news/msn/airtelspanco/october-11-2011/msn_airtel_agrees_to_recall_3000_workers.html News Tue, 11 Oct 2011 BPO Watch India Bureau Genpact will own 100 per cent stake in company and will leverage the Quantum software platform to support its mortgage BPaaS offering http://www.bpowatchindia.com/bpo_news/msn/genpacthigh_performance_partners/october-11-2011/msn_genpact_acquires_us-based_high_performance_partners_.html News Mon, 10 Oct 2011 BPO Watch India Bureau The proposal is for setting up a BPO for filing RTI applications and giving information on RTI guidelines http://www.bpowatchindia.com/bpo_news/msn/bpo/october-10-2011/msn_bpo_for_rti_awaiting_cabinet_nod.html News Mon, 10 Oct 2011 BPO Watch India Bureau The subsidy funds could be released either to the SPVs or directly to the service provider depending on the advice of the finance ministry http://www.bpowatchindia.com/bpo_news/msn/cloud/october-10-2011/msn_government_to_provide_subsidized_cloud_computing_to_smes.html News Mon, 10 Oct 2011 BPO Watch India Bureau Sibal highlighted that the draft National Policy on IT 2011 envisages to increase revenues of IT and ITES Industry to $300bn by 2020 http://www.bpowatchindia.com/bpo_news/msn/kapil_sibalit/october-10-2011/msn_sibal_sees_it_revenues_at_300bn_by_2020_mulls_tax_sops_for_it_firms_.html News Fri, 07 Oct 2011 BPO Watch India Bureau A new ranking rates Mexico, Chile, Costa Rica and Argentina among the best locations for nearshore outsourcing http://www.bpowatchindia.com/bpo_features/msn/nearshoreoutsourcing/october-07-2011/msn_nearshore_alternatives_in_plenty_for_us_outsourcing_customers_.html Features Fri, 07 Oct 2011 BPO Watch India Bureau The software giant is considering a fresh attempt to take control of Yahoo after a bitter and unsuccessful fight in 2008 http://www.bpowatchindia.com/bpo_news/msn/microsoftyahoo/october-07-2011/msn_microsoft_considering_fresh_bid_for_yahoo.html News Fri, 07 Oct 2011 BPO Watch India Bureau The company agreed to pay $199.5 million plus interest to settle allegations that the software giant failed to give promised discounts to the federal government http://www.bpowatchindia.com/bpo_news/msn/oracle/october-07-2011/msn_oracle_fined_200_million_for_overcharging_us_government.html News Thu, 06 Oct 2011 BPO Watch India Bureau Excelior, a business process outsourcing firm based out of Australia and servicing local companies there http://www.bpowatchindia.com/bpo_news/msn/intelenetexcelior/october-06-2011/msn_intelenet_in_talks_to_buy_excelior.html News Thu, 06 Oct 2011 BPO Watch India Bureau The acquisition of Bangalore based cloud-computing start-up Gluster is for a whopping Rs 667 crore ($136 million) in an all-cash deal http://www.bpowatchindia.com/bpo_news/msn/red_hatgluster/october-06-2011/msn_red_hat_acquires_cloud-computing_company_gluster.html News Wed, 05 Oct 2011 BPO Watch India Bureau Trumbull, which has offices in Hartford and Columbia, offers subrogation services for property and casualty insurers http://www.bpowatchindia.com/bpo_news/msn/exltrumbull/october-05-2011/msn_exl_acquires_trumbull_services.html News Wed, 05 Oct 2011 BPO Watch India Bureau The Govt wants more IT-based employment opportunities in rural areas and also wants expansion of the IT sector in Tier II and III cities http://www.bpowatchindia.com/bpo_news/msn/rural_bpo/october-05-2011/msn_karnataka_plans_to_revise_rural_bpo_policy.html News Wed, 05 Oct 2011 BPO Watch India Bureau The next generation tech firm will offer cloud-based services to the banking and financial services and telecom sectors http://www.bpowatchindia.com/bpo_news/msn/nube/october-05-2011/msn_tech_firm_enterprise_nube_to_offer_cloud-based_services.html News Tue, 04 Oct 2011 BPO Watch India Bureau Accenture will make government services available online through a unified portal, streamlining efficiency and reducing administrative functions http://www.bpowatchindia.com/bpo_news/msn/accenture/october-04-2011/msn_accenture_bags_order_to_set_up_website_for_sikkim_government.html News Tue, 04 Oct 2011 BPO Watch India Bureau Cigniti offers consulting and testing services mainly to clients in the US and had revenue of $ 18 million last year http://www.bpowatchindia.com/bpo_news/msn/chakkilam_infotechcigniti/october-04-2011/msn_chakkilam_infotech_buys_us_firm_cigniti_for_24_mn.html News Tue, 04 Oct 2011 BPO Watch India Bureau In 2011, the industry is expected to generate US$11 billion in terms of services export revenues, and to provide employment to 640,000 people http://www.bpowatchindia.com/bpo_news/msn/philippinesbpo_destinations/october-04-2011/msn_philippines_joins_top_bpo_destinations.html News Tue, 04 Oct 2011 BPO Watch India Bureau The ranking has been made by more than 160,000 students from Brazil, Canada, China, France, Germany, India, Italy, Japan, Russia, Spain, the UK and the US. http://www.bpowatchindia.com/bpo_news/msn/google/october-04-2011/msn_google_ranked_most_attractive_employer_for_a_third_time_in_a_row.html News Mon, 03 Oct 2011 BPO Watch India Bureau Aparup Sengupta, MD & Global CEO said the visit to Kerala was a real eye opener and the IT infrastructure in Kerala is really impressive http://www.bpowatchindia.com/bpo_news/msn/essar/october-03-2011/msn_essar’s_aegis_global_to_expand_bpo_operations_to_kerala_.html News Mon, 03 Oct 2011 BPO Watch India Bureau The fast growing software parks in China could pose a major challenge to Indian information technology hubs and their premier position on the global IT map http://www.bpowatchindia.com/bpo_news/msn/it_parksowtware_park/october-03-2011/msn_chinese_it_parks_success_a_challenge_to_indian_it_hubs.html News Mon, 03 Oct 2011 BPO Watch India Bureau IBM’s market value has risen to US$214 billion, while Microsoft’s has fallen to US$213.2 billion http://www.bpowatchindia.com/bpo_news/msn/ibmmicrosoft/october-03-2011/msn_ibm_tops_microsoft_to_be_second-most_valuable_company_in_the_world.html News Fri, 30 Sep 2011 Filmysouth The Company was also ranked No.4 in Best HR Practices after a comprehensive analysis of HR policies across the industry. http://www.bpowatchindia.com/bpo_news/msn/niit/september-30-2011/msn_niit_tech_ranked_in_top_20_best_it_employers.html News Fri, 30 Sep 2011 BPO Watch India Bureau The IT and consulting firm also is planning to invest $10-40 mn on further acquisitions in India and abroad http://www.bpowatchindia.com/bpo_news/msn/datamatics_global_servicespuducherry/september-30-2011/msn_datamatics_global_services_to_open_centre_of_excellence_at_puducherry.html News Fri, 30 Sep 2011 BPO Watch India Bureau The company was one of the top Microsoft partners honored for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology http://www.bpowatchindia.com/bpo_news/msn/wipromicrosoft/september-30-2011/msn_wipro_awarded_the_microsoft_software_development_partner_of_the_year.html News Thu, 29 Sep 2011 BPO Watch India Bureau The Software company has acquired San Francisco based consultancy Method for an undisclosed amount http://www.bpowatchindia.com/bpo_news/msn/globallogicmethod/september-29-2011/msn_globallogic_acquires_us-based_consultancy_company.html News Thu, 29 Sep 2011 BPO Watch India Bureau This new facility is located in the Dubai Outsource Zone (DOZ) and will service clients in English, Arabic, Hindi, Tagalog and other languages http://www.bpowatchindia.com/bpo_news/msn/intelenetdubai/september-29-2011/msn_intelenet_forays_into_middle_east.html News Thu, 29 Sep 2011 BPO Watch India Bureau Downgrade of US debt rating and debt crisis in Euro zone will impact recruitments in the Indian IT sector and hiring is expected to go down by about 30 per cent http://www.bpowatchindia.com/bpo_news/msn/useurope/september-29-2011/msn_most_bpo_it_firms_nervous_about_sluggish_us_growth_eu_debt_crisis_assocham.html News Wed, 28 Sep 2011 BPO Watch India Bureau The Executive Council is the highest decision making body of Nasscom and consists top Indian business leaders http://www.bpowatchindia.com/bpo_industry_report/msn/nasscomkerala/september-28-2011/msn_kerala_to_host_nasscom_executive_meet_for_the_first_time.html Industry Report Wed, 28 Sep 2011 BPO Watch India Bureau The findings of a survey suggest that industry is better prepared to deal with the current slowdown as compared to 2008 http://www.bpowatchindia.com/bpo_news/msn/how_will_slowdown_affect_it_hiring/september-28-2011/msn_how_will_slowdown_affect_it_hiring.html News Wed, 28 Sep 2011 BPO Watch India Bureau Zaffera’s consulting expertise and software solutions would enhance Cognizant’s rapidly growing SAP retail practice http://www.bpowatchindia.com/bpo_news/msn/cognizantzaffera/september-28-2011/msn_cognizant_acquires_sap_retail_firm_zaffera.html News Wed, 28 Sep 2011 BPO Watch India Bureau Despite the current global uncertainty, the company sees good demand from retail, manufacturing and consumer product companies http://www.bpowatchindia.com/bpo_news/msn/tcsus/september-28-2011/msn_tcs_seeks_acquisitions_in_france_germany__japan_and_the_us.html News Tue, 27 Sep 2011 BPO Watch India Bureau Here are the analyst firm Gartner’s ten things or "game changers" in IT outsourcing http://www.bpowatchindia.com/bpo_news/msn/it/september-27-2011/msn_gartners_ten_it_outsourcing_game_changers.html News Tue, 27 Sep 2011 BPO Watch India Bureau The business is being affected in the wake of economic uncertainties in main outsourcing markets http://www.bpowatchindia.com/bpo_news/msn/mphasishp/september-27-2011/msn_mphasis_clients_delaying_tech_spending_decisions_.html News Tue, 27 Sep 2011 BPO Watch India Bureau The company has at least three customers who want to be serviced from that region, to address the Chinese and Japanese market http://www.bpowatchindia.com/bpo_news/msn/interglobe/september-27-2011/msn_interglobe_to_open_its_centre_in_china.html News Mon, 26 Sep 2011 BPO Watch India Bureau The company’s employee idea exchange platform has been honored with a Forrester Groundswell Award in the Management: Innovation System category http://www.bpowatchindia.com/bpo_news/msn/hcl/september-26-2011/msn_hcl_tech_receives_acclaimed_industry_award.html News Mon, 26 Sep 2011 BPO Watch India Bureau India today conveyed its concern to the US and Canada over the increasing number of rejections of the visa applications of professionals, especially in the IT sector http://www.bpowatchindia.com/bpo_news/msn/visaus/september-26-2011/msn_rejection_of_visa_application_to_us_and_canada_increasing.html News Mon, 26 Sep 2011 BPO Watch India Bureau Several firms have rescheduled their plans and some others pulled out citing infrastructure and transport bottlenecks http://www.bpowatchindia.com/bpo_news/msn/itsez/september-26-2011/msn_it_sezs_promotion_in_tier-ii_cities_hits_roadblock_in_tamil_nadu.html News Fri, 23 Sep 2011 BPO Watch India Bureau The new delivery center in Redmond, Washington will create more than 400 jobs in the Seattle area over the next two years http://www.bpowatchindia.com/bpo_news/msn/hcljobs/september-23-2011/msn_hcl_tech_opens_us_center_to_create_400_jobs.html News Fri, 23 Sep 2011 BPO Watch India Bureau The IT service major made a record number of 1,820 job offers at Vellore Institute of Technology and 346 job offers at the College of Engineering, Pune http://www.bpowatchindia.com/bpo_news/msn/cognizantjobs/september-23-2011/msn_cognizant_makes_record_job_offers_at_vit_and_coep.html News Fri, 23 Sep 2011 BPO Watch India Bureau Companies have now adjusted to a faltering economic recovery and are eyeing cautious investment for future growth http://www.bpowatchindia.com/bpo_news/msn/tcs/september-23-2011/msn_tcs_sees_opportunities_amid_downturn.html News Thu, 22 Sep 2011 BPO Watch India Bureau Global market for BPO is being driven forward primarily by strong growth in emerging economies such as India, Greater China (including Taiwan and Hong Kong) http://www.bpowatchindia.com/bpo_news/msn/bpoasia-pacific/september-22-2011/msn_asia-pacific_offshore_outsourcing_to_touch_17_bn_by_2015_ovum.html News Thu, 22 Sep 2011 BPO Watch India Bureau Cloud computing is expected to have a significant impact on current IT-BPO services industry, in terms of types of services offered, delivery mechanisms and business models. http://www.bpowatchindia.com/bpo_news/msn/cloudnasscom/september-22-2011/msn_domestic_cloud_market_to_reach_16_bn_by_2020_nasscom_.html News Thu, 22 Sep 2011 BPO Watch India Bureau Te global demand for IT will grow at half the pace next year, compared to this year, on account of the economic weakness in several geographies http://www.bpowatchindia.com/bpo_news/msn/itforrester_research/september-22-2011/msn_it_market_will_have_a_slower_growth_in_2012_forrester_research.html News Wed, 21 Sep 2011 BPO Watch India Bureau Govt has to look into matters related with taxation in order to make them attractive for domestic and global investors http://www.bpowatchindia.com/bpo_news/msn/govtsez/september-21-2011/msn_govt_should_revisit_sez_policy_assocham.html News Wed, 21 Sep 2011 BPO Watch India Bureau The Dublin software centre will provide services to the firm’s clients in the financial services, insurance and healthcare industries http://www.bpowatchindia.com/bpo_news/msn/hcldublin/september-21-2011/msn_hcl_tech_to_set_up_delivery_centre_in_dublin_.html News Wed, 21 Sep 2011 BPO Watch India Bureau The IT and BPO companies are facing severe pressures on their margins that could lead to lower than expected annual increments this year http://www.bpowatchindia.com/bpo_news/msn/slowdowneconomy/september-21-2011/msn_us_slowdown_could_impact_your_salary.html News Wed, 21 Sep 2011 BPO Watch India Bureau The new BPO center will have a 1,000-seat capacity and will be operational by October this year http://www.bpowatchindia.com/bpo_news/msn/interglobemanila/september-21-2011/msn_interglobe_to_open_its_second_centre_in_manila.html News Tue, 20 Sep 2011 BPO Watch India Bureau Only 43 percent of respondents host their IT infrastructure in-house, compared with 59 percent worldwide http://www.bpowatchindia.com/bpo_news/msn/singaporecloud/september-20-2011/msn_s’pore_companies_to_outsource_majority_of_it_infrastructure_by_2021_survey.html News Tue, 20 Sep 2011 BPO Watch India Bureau Green IT and sustainability initiatives have already found their way into the IT roadmap of many industries in India http://www.bpowatchindia.com/bpo_news/msn/gartnergreen_it/september-20-2011/msn_indias_green_it_spend_to_reach__70_bn_by_2015_gartner.html News Tue, 20 Sep 2011 BPO Watch India Bureau The company announces development of smart grid research and innovation center at the University of Waterloo, Ontario http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyam/september-20-2011/msn_mahindra_satyam_opens_research_centre_in_canada_seeks_jv_in_china.html News Tue, 20 Sep 2011 BPO Watch India Bureau The IT firm will provide software solutions to Deutsche bank’s capital markets business unit http://www.bpowatchindia.com/bpo_news/msn/tcsdeutsche/september-20-2011/msn_tcs_wins_5-year_multi-million_dollar_order_from_deutsche_bank.html News Mon, 19 Sep 2011 BPO Watch India Bureau The IT major is battling declining revenues from its largest customer and joint venture partner, BT http://www.bpowatchindia.com/bpo_news/msn/tech_mahindra/september-19-2011/msn_tech_mahindra_looking_for_acquisition_in_the_bpo_as_well_as_technology_sector.html News Mon, 19 Sep 2011 BPO Watch India Bureau The Japanese company also said it is planning to become a Rs 1,000-crore firm by FY13 in India http://www.bpowatchindia.com/bpo_news/msn/ricoh/september-19-2011/msn_ricoh_targets_rs_250_crore_revenue_from_indian_it_business_by_2013.html News Fri, 16 Sep 2011 BPO Watch India Bureau The business had revenue of about $450 million in 2010 and If the deal goes through, it would be the company’s biggest acquisition http://www.bpowatchindia.com/bpo_news/msn/infosysthomson_reuter/september-16-2011/msn_infosys_front-runner_for_the_thomson_reuter_acquisition_report.html News Fri, 16 Sep 2011 BPO Watch India Bureau EmPower Research has strong capabilities in social media research, media monitoring and measurement http://www.bpowatchindia.com/bpo_news/msn/genpactempower/september-16-2011/msn_genpact_to_acquire_empower_research.html News Fri, 16 Sep 2011 Priyanka Bhattacharya Nimish Soni, Executive Director, Offshore Services – Asia, Xchanging talks to BPOWatchindia about the new focus, and business growth for the company in the coming months http://www.bpowatchindia.com/bpo_interviews/msn/xchanging/september-16-2011/msn_“india_is_now_a_strong_offshore_base_for_the_company”.html Interviews Thu, 15 Sep 2011 BPO Watch India Bureau The company has 10 rural BPO centres across seven states, with more than 1,000 rural youngsters on its roll http://www.bpowatchindia.com/bpo_news/msn/lok_capital/september-15-2011/msn_lok_capital_invests_3m_in_rural_bpos.html News Thu, 15 Sep 2011 BPO Watch India Bureau The company is currently engaged by football body FIFA for providing IT infrastructure management services http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyam/september-15-2011/msn_mahindra_satyam_looking_at_opportunities_in_middle_east_sports_industry.html News Thu, 15 Sep 2011 BPO Watch India Bureau The transition at Infosys and Wipro has given TCS and Cognizant the opportunity to increase their lead http://www.bpowatchindia.com/bpo_news/msn/tcscognizant/september-15-2011/msn_tcs_cognizant_surge_ahead_of_infosys_wipro_analysts.html News Wed, 14 Sep 2011 BPO Watch India Bureau Dell will double the headcount of their newly acquired U.S.-based Force 10 networking company http://www.bpowatchindia.com/bpo_news/msn/dellforce_10/september-14-2011/msn_dell_to_double_force10networks_chennai_rd_team.html News Wed, 14 Sep 2011 BPO Watch India Bureau Social and interactive media is the customer service careers involving technology-led interactions to resolve end-user issues on client websites http://www.bpowatchindia.com/bpo_news/msn/257_customer/september-14-2011/msn_247_customer_to_hire_5000_social_and_inter¬active_media_adviso¬rs.html News Wed, 14 Sep 2011 BPO Watch India Bureau Rural BPOs allow educated people in villages earn a good livelihood without leaving the region and bringing a new level of financial stability http://www.bpowatchindia.com/bpo_features/msn/rural_bpo/september-14-2011/msn_will_rural_bpos_realize_gandhis_dream.html Features Wed, 14 Sep 2011 BPO Watch India Bureau There has been political pressure, particularly in the US, to boost local employment http://www.bpowatchindia.com/bpo_news/msn/infosysvisa/september-14-2011/msn_infosys_to_hire_50_local_staff_in_onsite_locations.html News Tue, 13 Sep 2011 BPO Watch India Bureau Report published by a federal agency in the US claims that outsourcing of IT to countries like India can result in cyber hacking incidents http://www.bpowatchindia.com/bpo_news/msn/hackingcyber_crime/september-13-2011/msn_does_it_outsourcing_lead_to_cyber_crime.html News Tue, 13 Sep 2011 BPO Watch India Bureau Report published by a federal agency in the US claims that outsourcing of IT to countries like India can result in cyber hacking incidents http://www.bpowatchindia.com/bpo_white_paper/msn/cyber_intelligencecyber_crime/september-13-2011/cyber_intelligencesetting_the_landscape_for_an_emerging_discipline.pdf White Paper Tue, 13 Sep 2011 BPO Watch India Bureau WNS will provide finance and accounting (F&A) services to federation of affiliated automobile clubs throughout North America http://www.bpowatchindia.com/bpo_news/msn/wnsaaa/september-13-2011/msn_wns_signs_deal_with_us_automobile_body.html News Tue, 13 Sep 2011 BPO Watch India Bureau The law firm has hired a New York lawyer with top level management capabilities at financial institutions to hire its new practice that will oversee its outsourcing and offshiring activities http://www.bpowatchindia.com/bpo_news/msn/dechert/september-13-2011/msn_dechert_hires_bank_counsel_to_run_outsourcing_business.html News Mon, 12 Sep 2011 BPO Watch India Bureau The company’s recent acquisition of the HR services of Nissan is a significant statement about its ambition in the HR BPO market http://www.bpowatchindia.com/bpo_news/msn/genpactnissan/september-12-2011/msn_genpact_steps_up_hr_outsourcing.html News Mon, 12 Sep 2011 BPO Watch India Bureau The multi-year $50 million deal covers finance, accounting and voice-related back-office processes http://www.bpowatchindia.com/bpo_news/msn/telstratcs/september-12-2011/msn_telstra_signs_deal_with_tcs.html News Mon, 12 Sep 2011 BPO Watch India Bureau IT industry has realigned itself to a balanced approach as a result of which the effects of the current slump would not result in a total decline or a closing down of hiring activity http://www.bpowatchindia.com/bpo_news/msn/itbpo/september-12-2011/msn_it-bpo_firms_to_go_slow_with_hiring.html News Mon, 12 Sep 2011 BPO Watch India Bureau The BPO industry rolls out certifications and assessment programs to bolster talent http://www.bpowatchindia.com/bpo_news/msn/philippinesbpo/september-12-2011/msn_philippine_bpo_sector_to_institute_certification_to_sustain_talent_supply_.html News Fri, 09 Sep 2011 BPO Watch India Bureau Company says that it has received offers for sale but would prefer to sell only part stake in Apollo Health Street http://www.bpowatchindia.com/bpo_news/msn/apollo_hospitalshealth_street/september-09-2011/msn_apollo_hospitals_not_to_selll_bpo_arm.html News Fri, 09 Sep 2011 BPO Watch India Bureau Procurement Leaders magazine quotes a recent survey to suggest that 42 percent aren’t favoring procurement outsourcing while 29 percent believe in its growth http://www.bpowatchindia.com/bpo_news/msn/procurementbpo/september-09-2011/msn_focus_shifts_to_procurement_outsourcing.html News Fri, 09 Sep 2011 BPO Watch India Bureau One of America’s Largest Non-Profit Organizations Outsources Print Procurement to the company http://www.bpowatchindia.com/bpo_news/msn/innerworkingsbpo/september-09-2011/msn_innerworkings_signs_major_bpo_contract.html News Thu, 08 Sep 2011 BPO Watch India Bureau India has 70 percent, or $2 billion of the $2.9 billion global KPO industry, which is only a fraction of India’s overall outsourcing revenues http://www.bpowatchindia.com/bpo_features/msn/kpo/september-08-2011/msn_kpo_the_next_wave_of_global_sourcing_for_india.html Features Thu, 08 Sep 2011 BPO Watch India Bureau Some of the world’s largest BPO service companies have established a presence in the country http://www.bpowatchindia.com/bpo_news/msn/bpomauritius/september-08-2011/msn_bpo_market_in_mauritius_has_seen_extensive_growth.html News Thu, 08 Sep 2011 BPO Watch India Bureau The extended deal will enable IBM to manage the information technology systems of Vodafone’s Indian unit until 2017 http://www.bpowatchindia.com/bpo_news/msn/vodafoneibm/september-08-2011/msn_vodafone_signs_an_extended_outsourcing_contract_with_ibm_for_1_billion.html News Wed, 07 Sep 2011 Priyanka Bhattacharya Vijay Mhaskar, Vice-president, Information Management Group, Symantec talks about why it is taking time for companies to get on to the cloud, and the state of virtualization in the enterprise http://www.bpowatchindia.com/bpo_interviews/msn/cloud/september-07-2011/msn_ceos_cautious_about_moving_critical_apps_to_cloud.html Interviews Wed, 07 Sep 2011 BPO Watch India Bureau IT companies have started visiting campuses in the past few days and have started issuing offer letters http://www.bpowatchindia.com/bpo_news/msn/campusrecruit/september-07-2011/msn_tech_companies_begin_campus_placements_to_hire_25_lakh_engineers.html News Wed, 07 Sep 2011 BPO Watch India Bureau IT companies have started sending out signals to their staff that things could get a bit rough in the weeks and months ahead http://www.bpowatchindia.com/bpo_news/msn/payit_industry/september-07-2011/msn_it_industry_braces_for_cuts_in_variable_pay.html News Wed, 07 Sep 2011 BPO Watch India Bureau Gartner survey identifies growth as the top strategic goal this year, with aggressive marketing plans and investments in cloud http://www.bpowatchindia.com/bpo_news/msn/gartnerito/september-07-2011/msn_growth_is_top_priority_for_it_outsourcing_providers_in_2011_.html News Wed, 07 Sep 2011 BPO Watch India Bureau TCS is willing to offer $500m in return for a deal that will comprise a multi-year IT outsourcing contract from Lufthansa http://www.bpowatchindia.com/bpo_news/msn/tcslufthansa/september-07-2011/msn_tcs_in_race_for_lufthansa_it_unit_-_report.html News Tue, 06 Sep 2011 BPO Watch India Bureau India is pressing China hard to open up its IT and pharmaceutical sectors to bring about semblance of balance as bilateral trade heavily tilted in China’s favour http://www.bpowatchindia.com/bpo_news/msn/chinait/september-06-2011/msn_indian_firms_ask_china_to_open_up_it_sector.html News Tue, 06 Sep 2011 BPO Watch India Bureau A recent Everest Consultancy survey found that SA is ranked among the top three outsourcing destinations when established markets such as India and the Philippines are excluded http://www.bpowatchindia.com/bpo_news/msn/south_africa/september-06-2011/msn_sa_among_the_top_three_outsourcing_destinations_survey.html News Tue, 06 Sep 2011 BPO Watch India Bureau The group is looking at IT companies specializing in healthcare and financial services in Europe, as well as in Australia and New Zealand http://www.bpowatchindia.com/bpo_news/msn/mahindra__mahindramahindra_satyam/september-06-2011/msn_mahindra__mahindra_plans_it_acquisition_in_uk_and_europe.html News Fri, 02 Sep 2011 BPO Watch India Bureau PE firms One Equity Partners and Temasek Holdings funded them in the Zavata buy while the debt component was provided by the Bank of India and Barclays Capital http://www.bpowatchindia.com/bpo_news/msn/apollozavata/september-02-2011/msn_apollo_hospitals_to_sell_bpo_arm.html News Fri, 02 Sep 2011 BPO Watch India Bureau Roy confirms the talks suggesting that private equity funds were always open to stake sale provided it was done so in a win-win situation for everyone http://www.bpowatchindia.com/bpo_news/msn/quatrroraman_roy/september-02-2011/msn_quatrro_to_sell_stake_to_serco.html News Fri, 02 Sep 2011 BPO Watch India Bureau The company is focusing on the African market and is in talks with several firms to offer services on voice, back office, collections and retail investments http://www.bpowatchindia.com/bpo_news/msn/spancoafrica/september-02-2011/msn_spanco_eyes_bpo_deals_in_south_africa.html News Fri, 02 Sep 2011 BPO Watch India Bureau Australian companies are seeking options to outsource their back-end work to the Philippines http://www.bpowatchindia.com/bpo_news/msn/spi_globalbpo/september-02-2011/msn_australian_bpo_market_lures_spi_global.html News Wed, 31 Aug 2011 Priyanka Bhattacharya As a cost cutting measure and to get better business focus services companies globally are looking at IT outsourcing http://www.bpowatchindia.com/bpo_features/msn/itooutsourcing/august-31-2011/msn_ito_gathers_steam_in_india.html Features Tue, 30 Aug 2011 BPO Watch India Bureau Alcoa is the world’s leading producer of aluminum and alumina with over USD 21 billion in revenues http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/august-30-2011/msn_infosys_bpo_renews_contract_with_alcoa.html News Mon, 29 Aug 2011 BPO Watch India Bureau Wipro opens a rural BPO center in a small village in Tamil Nadu that will work on the retail business of a global client http://www.bpowatchindia.com/bpo_news/msn/wipro_bpo/august-29-2011/msn_wipro_dials_into_rural_bpo_space.html News Mon, 29 Aug 2011 BPO Watch India Bureau Many unemployed nursing staff in the Philippines have been offered BPO jobs by Accenture in the fast-growing Care Management Services http://www.bpowatchindia.com/bpo_news/msn/bpophilippines/august-29-2011/msn_nursing_staff_get_a_bpo_touch.html News Fri, 26 Aug 2011 BPO Watch India Bureau Given the level of education and the number of English speaking graduates that China is churning out, the region could soon overtake India as a BPO hub http://www.bpowatchindia.com/bpo_features/msn/chinaindia/august-26-2011/msn_chinese_threat_looms_over_indian_bpos.html Features Fri, 26 Aug 2011 BPO Watch India Bureau The company is open to deals across the US, Europe and APAC as it seeks to grow revenues beyond the one billion dollar mark in the next couple of years http://www.bpowatchindia.com/bpo_news/msn/infosys_bposwaminathan/august-26-2011/msn_infosys_bpo_scouting_for_acquisitions.html News Fri, 26 Aug 2011 BPO Watch India Bureau BPOs operating out of India will be governed only by the specific contracts that they sign with their customers http://www.bpowatchindia.com/bpo_news/msn/bpoit/august-26-2011/msn_bpos_exempt_from_new_it_security_rules.html News Fri, 26 Aug 2011 BPO Watch India Bureau The company is seeking both organic and inorganic growth to build up revenues and cross the one billion dollar mark http://www.bpowatchindia.com/bpo_news/msn/exl_holdings/august-26-2011/msn_exl_targets_1-bn_revenue_by_2015.html News Thu, 25 Aug 2011 BPO Watch India Bureau In case of a slowdown in the US economy, the impact on India’s USD 17 billion BPO industry would be minimal, and might actually help growth. http://www.bpowatchindia.com/bpo_industry_report/msn/bpoeconomy/august-25-2011/msn_bpo_industry_ignores_macro_challenges.html Industry Report Thu, 25 Aug 2011 BPO Watch India Bureau The problem relates to the availability of manpower as their population growth is far slower than India and attrition levels have gone up. http://www.bpowatchindia.com/bpo_news/msn/bpophilippines/august-25-2011/msn_indian_bpos_benefit_from_philippine_loss.html News Thu, 25 Aug 2011 BPO Watch India Bureau The 2000 seater would be housed in the 35-acre TCS campus that is coming up in the city and will also house their IT operations http://www.bpowatchindia.com/bpo_news/msn/tcsbpo/august-25-2011/msn_tcs_to_open_bpo_center_in_ahmedabad.html News Wed, 24 Aug 2011 BPO Watch India Bureau The cumulative growth over the last ten years suggest that the BPO industry has outpaced the IT industry though from an absolute number, the latter is streets ahead http://www.bpowatchindia.com/bpo_industry_report/msn/nasscombpo/august-24-2011/msn_are_bpos_outpacing_it_sector_growth.html Industry Report Wed, 24 Aug 2011 BPO Watch India Bureau The acquisition would help Accenture to help lenders and real estate investment trusts streamline their operations http://www.bpowatchindia.com/bpo_news/msn/accenturezenta/august-24-2011/msn_accenture_to_acquire_zenta_bpo.html News Wed, 24 Aug 2011 BPO Watch India Bureau The authorities are joining hands with the private industry to set up training centers and also ramp up the availability of trained coaches http://www.bpowatchindia.com/bpo_news/msn/bpophilippines/august-24-2011/msn_philippines_to_fund_bpo_worker_training.html News Wed, 24 Aug 2011 BPO Watch India Bureau Some of the top companies believe that the new delivery centers will help them raise more revenues and guard them against the rising protectism http://www.bpowatchindia.com/bpo_news/msn/bpoinfosys/august-24-2011/msn_bpos_eye_new_delivery_centers_overseas.html News Wed, 24 Aug 2011 BPO Watch India Bureau Nasscom president Som Mittal feels that the current slowdown is a good opportunity for BPOs to cash in on the need for more efficiencies http://www.bpowatchindia.com/bpo_news/msn/bpospm_mittal/august-24-2011/msn_bpos_can_cash_in_on_global_slowdown.html News Tue, 23 Aug 2011 BPO Watch India Bureau Genpact and TCS are the top two earners for the financial year http://www.bpowatchindia.com/bpo_news/msn/genpacttcs/august-23-2011/msn_bpo_companies_post_revenue_growth.html News Tue, 23 Aug 2011 BPO Watch India Bureau Genpact and TCS are the top two earners for the financial year http://www.bpowatchindia.com/bpo_news/msn/genpacttcs/august-23-2011/msn_bpo_companies_post_revenue_growth_in_fy_11.html News Tue, 23 Aug 2011 BPO Watch India Bureau The parent company is reportedly seeking investments for stake sale or possibly a total pull out from the BPO and ITES industry http://www.bpowatchindia.com/bpo_news/msn/minacsstake/august-23-2011/msn__aditya_birla_taps_pe_firms_for_bpo_arm.html News Tue, 23 Aug 2011 BPO Watch India Bureau The country offers better skilled manpower and cheaper resources that can help Indian companies gain access to European markets. http://www.bpowatchindia.com/bpo_news/msn/scotlandbpo/august-23-2011/msn_scotland_invites_indian_bpo_firms.html News Tue, 23 Aug 2011 BPO Watch India Bureau Global market research company believes that the BPO market will growth globally and that the growth will be very robust in the APAC region http://www.bpowatchindia.com/bpo_news/msn/bpogartner/august-23-2011/msn_gartner_gung-ho_about_bpo_growth_worldwide.html News Fri, 19 Aug 2011 BPO Watch India Bureau Murthy is the founder and chairman Emeritus of the IT giant, is retiring after a 30-year long stint at Infosys http://www.bpowatchindia.com/bpo_features/msn/nr_narayana_murthyinfosys/august-19-2011/msn_narayana_murthy_to_step_down_today.html Features Fri, 19 Aug 2011 BPO Watch India Bureau The companies in Gurgaon are witnessing low attendance with their staff taking off to join the protest in Delhi http://www.bpowatchindia.com/bpo_news/msn/annastaff/august-19-2011/msn_anna_movement_affects_it_hub_as_staffs_chuck_work.html News Fri, 19 Aug 2011 BPO Watch India Bureau The high cost of medical care and shortage in nurses in the US are driving the growth of this offering http://www.bpowatchindia.com/bpo_news/msn/accenturephilippines/august-19-2011/msn_accenture_recruiting_filipino_nurses_for_healthcare_outsourcing.html News Thu, 18 Aug 2011 BPO Watch India Bureau India’s technology and business services revenues accounted for 6.1% of GDP in fiscal 2010, up from 1.2% in 1998 http://www.bpowatchindia.com/bpo_industry_report/msn/ittrends/august-18-2011/msn_india_information_technology_report_q3_2011.html Industry Report Thu, 18 Aug 2011 BPO Watch India Bureau The city has once again emerged as the city with the largest office space absorption, with the ITeS sector ruling the roster http://www.bpowatchindia.com/bpo_features/msn/itesbangalore/august-18-2011/msn_ites_sector_rules_the_real_estate_activity_in_bangalore.html Features Thu, 18 Aug 2011 BPO Watch India Bureau With the economic crisis a shadowy reminder of the need to manage growth and maintain cost controls, insurers are re-evaluating the scope of services available to them http://www.bpowatchindia.com/bpo_features/msn/insurance/august-18-2011/msn_insurance_bpo_market_undergoing_revival.html Features Thu, 18 Aug 2011 BPO Watch India Bureau The company reported nearly 83% decline in net profit to Rs 11.48 crore, against Rs 67.23 crore for the same period last year http://www.bpowatchindia.com/bpo_news/msn/hcl/august-18-2011/msn_hcl_infosystems_reports_83_decline_in_net_profit.html News Wed, 17 Aug 2011 BPOWatch India Bureau Cignex provides solutions such as Web content management, portals and social collaboration, e-commerce, and documents and records management http://www.bpowatchindia.com/bpo_news/msn/datamaticscignex/august-17-2011/msn_datamatics_acquires_us_it_firm_cignex.html News Wed, 17 Aug 2011 BPOWatch India Bureau The acquisition would help enhance its European footprint in the region’s travel and financial services segments http://www.bpowatchindia.com/bpo_news/msn/niitproyecta/august-17-2011/msn_niit_tech_acquires_spanish_it_firm_proyecta.html News Wed, 17 Aug 2011 BPOWatch India Bureau The company has been selected by IRDA to develop and implement an IT system for monitoring surveyors http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyamirda/august-17-2011/msn_mahindra_satyam_bags_irdas_it_project.html News Tue, 16 Aug 2011 BPO Watch India Bureau Nimish will be based in Bangalore and will be responsible for the company’s BPO and ITO operations in Asia http://www.bpowatchindia.com/bpo_news/msn/nimish_sonixchanging/august-16-2011/msn_xchanging_appoints_nimish_soni_as_executive_director_offshore_services_-_asia.html News Tue, 16 Aug 2011 BPO Watch India Bureau The new center represents an important and strategic investment for ProKarma and will support new business expansion http://www.bpowatchindia.com/bpo_news/msn/prokarma_opens_a_new_center_in_hyderabad/august-16-2011/msn_prokarma_opens_a_new_center_in_hyderabad.html News Tue, 16 Aug 2011 BPO Watch India Bureau The revenue for the first quarter reached USD 289.8 million, up by a 4.1 per cent Quarter-on-Quarter (QoQ) growth http://www.bpowatchindia.com/bpo_news/msn/tech_mahindra/august-16-2011/msn_tech_mahindra_posts_154_per_cent_increase_in_global_revenue.html News Fri, 12 Aug 2011 BPO Watch India Bureau The Magic Quadrants depict markets using a two-dimensional matrix that evaluates vendors based on their completeness of vision and ability to execute http://www.bpowatchindia.com/bpo_news/msn/infosys/august-12-2011/msn_infosys_positioned_as_the_global_leader_in_the_magic_quadrant_for_fa_bpo.html News Fri, 12 Aug 2011 BPO Watch India Bureau The company also plans to increase its staff strength by recruiting 1,000 employees in the current fiscal http://www.bpowatchindia.com/bpo_news/msn/omega/august-12-2011/msn_omega_healthcare_to_invest_25_m__for_ramping_up_operations.html News Fri, 12 Aug 2011 BPO Watch India Bureau TalentEdge addresses the entire HR lifecycle helping companies streamline their HR processes and reduce operational costs http://www.bpowatchindia.com/bpo_news/msn/infosys/august-12-2011/msn_infosys_unveils_integrated_hr_platform_talentedge.html News Thu, 11 Aug 2011 BPO Watch India Bureau The ability to understand and respond verbally to native speakers of the language is not something that can be taught in an induction program http://www.bpowatchindia.com/bpo_features/msn/english/august-11-2011/msn_spoken_english_proficiency_an_important_aspect_in_bpo.html Features Thu, 11 Aug 2011 BPO Watch India Bureau Microland has been offering remote IT infrastructure management services to Serco since 2005. http://www.bpowatchindia.com/bpo_news/msn/microlandserco/august-11-2011/msn_microland_gets_55_m_contract_extension_from_serco.html News Thu, 11 Aug 2011 BPO Watch India Bureau The company has just started making profits and the shareholders want the company to stabilize before the merger http://www.bpowatchindia.com/bpo_news/msn/satyamtech_mahindra/august-11-2011/msn_satyam_shareholders_oppose_merger_with_tech_mahindra.html News Wed, 10 Aug 2011 BPO Watch India Bureau As CEO of the combined domestic business, Bhupender will be responsible for managing and growing the businesses in the rapidly developing India market http://www.bpowatchindia.com/bpo_news/msn/intelenet/august-10-2011/msn_intelenet_appoints_bhupender_singh_as_ceo_of_its_india_domestic_bpo_business.html News Wed, 10 Aug 2011 BPO Watch India Bureau The IT sector is expecting almost 26 per cent dip in recruitment in IT industries from first quarter of FY’12 http://www.bpowatchindia.com/bpo_industry_report/msn/ithiring/august-10-2011/msn_us_rating_downgrade_may_affect_it_hiring.html Industry Report Wed, 10 Aug 2011 Priyanka Bhattacharya The BPO company is working out strategies to strengthen its market presence and growth in the coming fiscal http://www.bpowatchindia.com/bpo_features/msn/firstsource/august-10-2011/msn_firstsource_ups_antenna_focused_on_reviving_business.html Features Wed, 10 Aug 2011 BPO Watch India Bureau Many of the jobs that Aegis will create in US will be seasonal as well as temporary to permanent http://www.bpowatchindia.com/bpo_industry_report/msn/aegis/august-10-2011/msn_aegis_plans_to_hire_4000_locally_in_the_us.html Industry Report Tue, 09 Aug 2011 BPO Watch India Bureau State of the art 100,000 square foot facility in Jaipur provides expansion of over 1,200 additional production stations http://www.bpowatchindia.com/bpo_news/msn/teleperformance/august-09-2011/msn_teleperformance_opens_new_facility_in_india.html News Tue, 09 Aug 2011 BPO Watch India Bureau When retaining employees at a junior level becomes expensive, attrition isn’t such a bad thing after all http://www.bpowatchindia.com/bpo_features/msn/attrition/august-09-2011/msn_for_some_companies_attrition_is_the_way_to_go.html Features Tue, 09 Aug 2011 BPO Watch India Bureau The downgrade of US sovereign rating could hit the IT and ITeS industries hard, but company head honchos are confident that they can weather the storm, thanks to their experiences from the 2008 meltdown http://www.bpowatchindia.com/bpo_news/msn/creditunited_states/august-09-2011/msn_us_downgrade_may_hit_indian_ites_bpos.html News Mon, 08 Aug 2011 BPO Watch India Bureau The company is evaluating the prospects of building up its BPO services and IT operations in Philippines http://www.bpowatchindia.com/bpo_news/msn/tcs/august-08-2011/msn_tcs_explores_opportunities_in_philippines.html News Mon, 08 Aug 2011 BPO Watch India Bureau The partnership is formed to create iCity Lab for integrating cloud technology to create urban management IT solutions http://www.bpowatchindia.com/bpo_news/msn/tcs/august-08-2011/msn_tcs_collaborates_with_singapore_university_for_cloud-based_it_solutions_.html News Mon, 08 Aug 2011 BPO Watch India Bureau The US accounts for almost 60 per cent of the revenues for the USD 60 billion Indian IT industry http://www.bpowatchindia.com/bpo_industry_report/msn/it_industry/august-08-2011/msn_it_industry_confident_of_withstanding_us_downturn.html Industry Report Fri, 05 Aug 2011 BPO Watch India Bureau The company was also honoured as a “Top Contact Center and Customer Management Vendor” and “Top 20 Employer" http://www.bpowatchindia.com/bpo_industry_report/msn/sitel/august-05-2011/msn_sitel_ranked_as_top_global_bpo_provider.html Industry Report Fri, 05 Aug 2011 BPO Watch India Bureau The company took in record revenues during 2010 and is ranked 16th in Top 20 IT-BPO employers in India survey http://www.bpowatchindia.com/bpo_industry_report/msn/syntel/august-05-2011/msn_syntel_earns_a_spot_in_nasscom’s_top_20.html Industry Report Thu, 04 Aug 2011 BPO Watch India Bureau With the acquisition HGS is looking to reduce their dependence from the US markets http://www.bpowatchindia.com/bpo_news/msn/hgson_line_support/august-04-2011/msn_hgs_acquires_canada’s_on-line_support_for_c78m_.html News Thu, 04 Aug 2011 BPO Watch India Bureau The US-based companies or organizations will now have more cost management in mind which would help the domestic IT industry http://www.bpowatchindia.com/bpo_news/msn/uswipro/august-04-2011/msn_us_debt_deal_to_have_long_term_positive_impact_on_it_firms.html News Thu, 04 Aug 2011 BPO Watch India Bureau TalkTalk is UK’s leading provider of fixed line broadband and voice telephony services to consumers and business users http://www.bpowatchindia.com/bpo_news/msn/talktalkwipro/august-04-2011/msn_uk_based_talktalk_picks_wipro_as_new_bpo_partner.html News Wed, 03 Aug 2011 BPO Watch India Bureau Hiring trends are set to see a slowdown in the coming quarters when compared to the last two quarters http://www.bpowatchindia.com/bpo_features/msn/hiringhr/august-03-2011/msn_it_hiring_trend_slowing_down.html Features Wed, 03 Aug 2011 BPO Watch India Bureau The new financial technology solution will offer technology infrastructure and banking products on a pay-per-use model to banks and financial institutions http://www.bpowatchindia.com/bpo_news/msn/polaris/august-03-2011/msn_polaris_launches_financial_technology_grid.html News Wed, 03 Aug 2011 BPO Watch India Bureau Net profit jumped 20.83% to $208.04 m in Q2, up from $172.17 m from Q2 previous year http://www.bpowatchindia.com/bpo_news/msn/cognizant/august-03-2011/msn_cognizant_q2_net_up_2083_overtakes_wipro_in_revenues.html News Tue, 02 Aug 2011 BPO Watch India Bureau The acquisition will strengthen MphasiS’ position as a leading IT service provider for the global insurance industry http://www.bpowatchindia.com/bpo_news/msn/mphasiswyde/august-02-2011/msn_mphasis_to_acquire_international_software_vendor_wyde.html News Tue, 02 Aug 2011 BPO Watch India Bureau The IT/BPO sectors have created five times more jobs than all other recession-hit sectors put together http://www.bpowatchindia.com/bpo_news/msn/itbpoites/august-02-2011/msn_itbpo_sector_created_15_lakh_jobs_since_oct_2008_–_govt_survey.html News Tue, 02 Aug 2011 BPO Watch India Bureau Genpact is providing finance and accounting services to drug maker Astra Zeneca from Sao Paulo http://www.bpowatchindia.com/bpo_news/msn/genpactastra_zeneca/august-02-2011/msn_genpact_opens_center_in_brazil.html News Mon, 01 Aug 2011 BPO Watch India Bureau TCS will sign an MoU with Kerala Govt for setting up of a Rs 1,000 crore Global Training Academy in Thiruvananthapuram http://www.bpowatchindia.com/bpo_news/msn/tcsthiruvananthapuram/august-01-2011/msn_tcs_to_start_global_training_academy_in_kerala.html News Mon, 01 Aug 2011 BPO Watch India Bureau The company also plans to hire 2000 people in India for the current financial year http://www.bpowatchindia.com/bpo_news/msn/hgshinduja/august-01-2011/msn_hgs_to_hire_1000_for_bpo_process.html News Mon, 01 Aug 2011 BPO Watch India Bureau An increase in the rupee value means that software companies get fewer rupees for every contracted dollar http://www.bpowatchindia.com/bpo_news/msn/rupeeit_business/august-01-2011/msn_rupee_rise_may_impact_it_business_margins.html News Fri, 29 Jul 2011 BPO Watch India Bureau The company is the the only Indian integrated sales and marketing service outsourcing provider listed in this global report http://www.bpowatchindia.com/bpo_news/msn/cmo_axis/july-29-2011/msn_cmo_axis_among_top_global_sales_and_marketing_outsourcing_vendors_.html News Thu, 28 Jul 2011 BPO Watch India Bureau Infosys was accused of illegally sending employees on B1 visas to work full time in the US http://www.bpowatchindia.com/bpo_news/msn/infosysvisa/july-28-2011/msn_infosys_denies_charges_of_b1_visa_misuse.html News Thu, 28 Jul 2011 BPO Watch India Bureau There are as many as 48 departments which need to be automated and brought under one platform for better services to pilgrims http://www.bpowatchindia.com/bpo_news/msn/tirupathi/july-28-2011/msn_it_companies_in_race_for_tirupati_temple_project.html News Thu, 28 Jul 2011 BPO Watch India Bureau The company reported a robust 51.7% rise in its net profit to Rs 510 crore for the quarter ended June 30 http://www.bpowatchindia.com/bpo_news/msn/hcl/july-28-2011/msn_hcl_to_hire_3000_people_in_the_next_quarter.html News Wed, 27 Jul 2011 BPO Watch India Bureau Gartner positioned Wipro in the leaders quadrant based on the evaluation criteria of ability to execute and completeness of vision http://www.bpowatchindia.com/bpo_news/msn/gartnerwipro/july-27-2011/msn_gartner_positions_wipro_as_the_global_leader_in_the_magic_quadrant_for_fa.html News Wed, 27 Jul 2011 BPO Watch India Bureau The 1,54,000 square feet state-of-the-art facility will house Microsoft India Development Center team and the researchers from Microsoft Research India http://www.bpowatchindia.com/bpo_news/msn/microsoft/july-27-2011/msn_microsoft_opens_its_new_rd_facility_in_bangalore.html News Wed, 27 Jul 2011 BPO Watch India Bureau The company intends to use the acronym ’HGS’ as its brand name, giving the company an international brand identity http://www.bpowatchindia.com/bpo_news/msn/hinduja/july-27-2011/msn_hinduja_global_solutions_unveils_new_identity.html News Wed, 27 Jul 2011 BPO Watch India Bureau The two companies together are expected to provide end-to-end business process and analytics solutions across the mortgage value chain http://www.bpowatchindia.com/bpo_news/msn/cognizantcorelogic/july-27-2011/msn_cognizant_to_buy_corelogic_indian_business_for_50m.html News Tue, 26 Jul 2011 Priyanka Bhattacharya The pay as you use model that the cloud offers gives a scalability which traditional way of using IT would not have made possible http://www.bpowatchindia.com/bpo_features/msn/cloud/july-26-2011/msn_bpos_need_to_get_on_the_cloud.html Features Tue, 26 Jul 2011 BPO Watch India Bureau The firms that are recognized in the GS100 list show a higher level of focus on client needs, employee development and process improvement http://www.bpowatchindia.com/bpo_news/msn/syntel/july-26-2011/msn_syntel_ranked_among_global_services_100_for_the_fifth_consecutive_year.html News Tue, 26 Jul 2011 BPO Watch India Bureau The average age at which a person may suffer a heart attack has come down from 40 years to less than 30 years http://www.bpowatchindia.com/bpo_features/msn/heart/july-26-2011/msn_heart_disease_on_a_rise_among_young_itites_employees.html Features Tue, 26 Jul 2011 BPO Watch India Bureau The software major to reconsider its plans to sell the financial services unit since the bid was significantly below their expectations http://www.bpowatchindia.com/bpo_news/msn/oracle/july-26-2011/msn_oracle_to_reconsider_selling_its_financial_services_unit.html News Mon, 25 Jul 2011 BPO Watch India Bureau The first quarter of the fiscal saw TCS’s telecom revenues jump 24% annually and 14.3% sequentially when compared to Infosys which were -7 .8% and -7 .1% http://www.bpowatchindia.com/bpo_news/msn/infosystcs/july-25-2011/msn_telecom_revenues_widens_between_infosys_and_tcs.html News Mon, 25 Jul 2011 BPO Watch India Bureau Union Bank of California’s changed business priorities have led the bank to discontinue the program http://www.bpowatchindia.com/bpo_news/msn/finacleinfosys/july-25-2011/msn_us_bank_cancels_infosys_finacle_it_deal.html News Mon, 25 Jul 2011 BPO Watch India Bureau The five year contract will commence in the first half of 2012 and Mecom will have an option to renew the deal for a further two years http://www.bpowatchindia.com/bpo_news/msn/hcl_techmecom/july-25-2011/msn_hcl_tech_signs_rs_567_cr_deal_with_mecom_for_it_operations.html News Fri, 22 Jul 2011 Priyanka Bhattacharya He is a person who has always loved research, and has built institutions literally from the scratch; he is also the person who has defined the knowledge process outsourcing industry in India in certain ways http://www.bpowatchindia.com/bpo_interviews/msn/alok_aggarwal/july-22-2011/msn_dr_alok_aggarwal_processing_knowledge_for_business_benefits.html Interviews Fri, 22 Jul 2011 BPO Watch India Bureau Partnering with Attensity, it offers an end-to-end managed service to deliver analysis, insight and customer engagement http://www.bpowatchindia.com/bpo_news/msn/capgeminiattensity/july-22-2011/msn_capgemini_introduces_social_media_management.html News Fri, 22 Jul 2011 BPO Watch India Bureau The profit is lower on sequential basis at $8.8 million in Q4 FY’’11 as per GAAP accounting standards http://www.bpowatchindia.com/bpo_news/msn/wns/july-22-2011/msn_wns_posts_q1_profit_of_07m.html News Thu, 21 Jul 2011 BPO Watch India Bureau World’s biggest retailer Walmart and Target, are now outsourcing their software projects to Infosys, TCS, Cognizant and Wipro http://www.bpowatchindia.com/bpo_news/msn/walmartretailer/july-21-2011/msn_retailers_stepping_up_their_it_spend_to_tap_customers.html News Thu, 21 Jul 2011 BPO Watch India Bureau The ranking is based on management excellence, customer maturity, global delivery maturity, and breadth of services and portfolio http://www.bpowatchindia.com/bpo_news/msn/wns/july-21-2011/msn_wns_ranked_among_global_services_100.html News Thu, 21 Jul 2011 BPO Watch India Bureau Economic crisis in Europe, increasing wage costs and withdrawal of tax sops have added to the woes of the IT sector http://www.bpowatchindia.com/bpo_news/msn/resultsit/july-21-2011/msn_it_majors_disappoint_with_q1_results.html News Wed, 20 Jul 2011 BPO Watch India Bureau The total cloud market, which was about $400 million in 2010, is expected to growth by a whopping 60% annually http://www.bpowatchindia.com/bpo_news/msn/cloud/july-20-2011/msn_private_cloud_market_to_create_one_lakh_jobs_-_study.html News Wed, 20 Jul 2011 BPO Watch India Bureau The survey found that the main reason for switching a job is pay packages (21%), followed by career level growth (16%) http://www.bpowatchindia.com/bpo_news/msn/survey/july-20-2011/msn_attrition_rates_highest_in_it_ites_sectors_-_survey.html News Wed, 20 Jul 2011 BPO Watch India Bureau IT services, which contributed 75% to the company’s revenues, stood at $1,408 million, a sequential increase of 0.5 per cent http://www.bpowatchindia.com/bpo_news/msn/wiproresults/july-20-2011/msn_wipro_q1_net_up_12;_beats_estimates.html News Tue, 19 Jul 2011 BPO Watch India Bureau Availability of young fluent English-speakers and low labour costs are the key reasons that have allowed the Philippines to overtake India http://www.bpowatchindia.com/bpo_news/msn/philippines/july-19-2011/msn_philippines_employ_more_agents_than_india_survey.html News Tue, 19 Jul 2011 BPO Watch India Bureau In the last few months, TCS able to increase the pricing by 2-3 per cent for some clients http://www.bpowatchindia.com/bpo_news/msn/tcs/july-19-2011/msn_tcs_see_rise_in_deal_prices_confident_about_growth_momentum.html News Tue, 19 Jul 2011 BPO Watch India Bureau The company has bagged the largest deal till date from an existing US-based client over a five-year term http://www.bpowatchindia.com/bpo_news/msn/hexaware/july-19-2011/msn_hexaware_wins_contract_worth_177m.html News Tue, 19 Jul 2011 BPO Watch India Bureau About 2,100 employees are leaving the company as a result of a voluntary early-retirement program, while the rest will be laid off http://www.bpowatchindia.com/bpo_news/msn/cisco/july-19-2011/msn_cisco_to_lay_off_6500_employees_to_cut_costs.html News Mon, 18 Jul 2011 BPO Watch India Bureau The partnership will help Weyerhaeuser to manage its services and operations in order to reduce costs http://www.bpowatchindia.com/bpo_news/msn/igate_patniweyerhaeuser/july-18-2011/msn_igate_patni_bags_30m_deal_from_weyerhaeuser.html News Mon, 18 Jul 2011 BPO Watch India Bureau The banking industry has been a driver of revenues for IT companies in the country, but this is not so with BPOs http://www.bpowatchindia.com/bpo_news/msn/bankingbpo/july-18-2011/msn_indian_bpos_slow_to_enter_into_banking_sector.html News Mon, 18 Jul 2011 BPO Watch India Bureau Tata Consultancy Services has been consistently outdoing investors’ expectations with strong performances in recent quarters http://www.bpowatchindia.com/bpo_features/msn/tcsinfosys/july-18-2011/msn_tcs_emerging_as_india’s_most_admired_it_brand.html Features Fri, 15 Jul 2011 BPO Watch India Bureau Both the companies will jointly invest USD 85 million in the new venture over a period of five years http://www.bpowatchindia.com/bpo_news/msn/niitmorris_communication/july-15-2011/msn_niit_tech_signs_85m_partnership_with_us_firm.html News Fri, 15 Jul 2011 BPO Watch India Bureau The profit has declined as the company had posted Rs 2,623 crore profit in the last quarter of the previous fiscal http://www.bpowatchindia.com/bpo_news/msn/tcs/july-15-2011/msn_tcs_q1_net_up_267_at_2415_cr.html News Fri, 15 Jul 2011 BPO Watch India Bureau With the new center in Manchester, the company plans a further significant expansion across various countries in Europe http://www.bpowatchindia.com/bpo_news/msn/aegis/july-15-2011/msn_aegis_to_enter_uk_outsourcing_market.html News Thu, 14 Jul 2011 BPO Watch India Bureau Increasing prices in India coupled with a need to better connect with their customers have made outsourcing a less attractive option for some of the UK companies http://www.bpowatchindia.com/bpo_news/msn/ukoutsourcing/july-14-2011/msn_uk_companies_take_back_work_outsourced_to_india.html News Thu, 14 Jul 2011 Priyanka Bhattacharya Indian domestic market itself is facing a slowdown and the estimated revenue of $17 bn for this fiscal can only be achieved by the fiscal 2013-14 http://www.bpowatchindia.com/bpo_features/msn/kpo/july-14-2011/msn_kpo_market_growth_expectations_faces_set_back.html Features Thu, 14 Jul 2011 BPO Watch India Bureau In a society like ours, job security is very essential for social status and working as a temp rule out any possibility of achieving a stable career http://www.bpowatchindia.com/bpo_features/msn/temporary_job/july-14-2011/msn_to_temp_or_not_to_temp_a_social_question.html Features Wed, 13 Jul 2011 BPO Watch India Bureau India’s IT services market is likely to reach $9.5 bn in 2011, an 18 per cent increase from last year http://www.bpowatchindia.com/bpo_news/msn/gartnerit_service/july-13-2011/msn_indian_it_services_estimated_to_grow_to_15_bn_by_2014.html News Wed, 13 Jul 2011 BPO Watch India Bureau The company is evaluating its options at Hyderabad and couple of other cities to set up new centres http://www.bpowatchindia.com/bpo_news/msn/exl/july-13-2011/msn_exl_bpo_to_expand_operations_in_india.html News Wed, 13 Jul 2011 BPO Watch India Bureau The company will be hiring about 12,000 people, including freshers in the second quarter http://www.bpowatchindia.com/bpo_news/msn/infosyshiring/july-13-2011/msn_infosys_to_hire_45000_in_fy12_expects_good_year_for_the_it_industry.html News Tue, 12 Jul 2011 BPO Watch India Bureau The company will provide details on cost reductions, including layoffs, during its quarterly results on Aug 11 http://www.bpowatchindia.com/bpo_news/msn/cisco/july-12-2011/msn_cisco_could_cut_up_to_5000_jobs_this_august.html News Tue, 12 Jul 2011 BPO Watch India Bureau The seven-year agreement includes providing payroll, benefits, staffing, training and other key HR services to Nissan http://www.bpowatchindia.com/bpo_news/msn/genpactnissan/july-12-2011/msn_genpact_acquires_nissan’s_hr_operation.html News Tue, 12 Jul 2011 BPO Watch India Bureau The company is on a massive growth path in India, having recently opened its 7th office in Chennai http://www.bpowatchindia.com/bpo_news/msn/mindlancegrowth/july-12-2011/msn_mindlance_on_a_massive_growth_path_adds_100_new_clients_.html News Tue, 12 Jul 2011 BPO Watch India Bureau The company’s revenues rose to Rs 7,485 crore in the first quarter from Rs 6,198 crore in the year-ago period, up 20.76 per cent http://www.bpowatchindia.com/bpo_news/msn/infosysresults/july-12-2011/msn_infosys_q1_net_up_157_at_rs_1722_cr.html News Mon, 11 Jul 2011 BPO Watch India Bureau The company serve across North America in BFSI, Telecom, Healthcare, Technology, Travel and Hospitality vertical http://www.bpowatchindia.com/bpo_news/msn/aegisaward/july-11-2011/msn_aegis_named_the_best_indian_technology_company_in_usa__iacc.html News Mon, 11 Jul 2011 BPO Watch India Bureau It was stated during a perjury trial that News International’s email data had been destroyed in HCL’s Chennai office http://www.bpowatchindia.com/bpo_news/msn/hcl/july-11-2011/msn_hcl_denies_data_destruction_claim.html News Mon, 11 Jul 2011 BPO Watch India Bureau Financial analysts have forecasted 1-3% fall in profit margins for TCS, Infosys and Wipro, mainly attributed to wage hikes and pricing http://www.bpowatchindia.com/bpo_news/msn/techprofit/july-11-2011/msn_tech_firms_told_to_cut_rates_profit_margins_may_fall.html News Fri, 08 Jul 2011 BPO Watch India Bureau OnStream is part of National Grid Group, provides gas and electricity metering solutions in United Kingdom http://www.bpowatchindia.com/bpo_news/msn/onstreamnational_grid/july-08-2011/msn_wipro_builds_private_cloud_for_onstream.html News Fri, 08 Jul 2011 BPO Watch India Bureau Sets up a test lab ensuring interoperability and conformance of encoders used in deployment of Microsoft Mediaroom http://www.bpowatchindia.com/bpo_news/msn/tech_mahindramicrosoft/july-08-2011/msn_tech_mahindra_bags_microsoft_contract.html News Fri, 08 Jul 2011 BPO Watch India Bureau Software-as-a-service revenue is growing, with CRM leading the way. Gartner expects revenue in 2011 to hit Rs. 536 cr http://www.bpowatchindia.com/bpo_news/msn/saas/july-08-2011/msn_saas_revenue_to_grow_by_207_in_2011_gartner.html News Thu, 07 Jul 2011 BPO Watch India Bureau The demand for IT services in the BFSI, retail and manufacturing sectors remains robust, in spite of concerns about the global economy http://www.bpowatchindia.com/bpo_industry_report/msn/results/july-07-2011/msn_top-tier_it_companies_expecting_good_quarter_results.html Industry Report Thu, 07 Jul 2011 BPO Watch India Bureau The new facility is part of the company’s initiative to expand foot print geographically http://www.bpowatchindia.com/bpo_news/msn/acceltransmaticaccel/july-07-2011/msn_acceltransmatic_opens_new_facility_in_kochi.html News Thu, 07 Jul 2011 BPO Watch India Bureau The deal is based on an enterprise value of euro 42.9 million and will be financed by the Capgemini Group’s net cash http://www.bpowatchindia.com/bpo_news/msn/capgeminiaive/july-07-2011/msn_capgemini_acquires_100_of_italy-based_aive.html News Wed, 06 Jul 2011 Priyanka Bhattacharya After being acquired by Thomson Reuters in November 2010, Panagea3 has strengthened its business proposition, as a specialised LPO. It has expanded its presence in the US market by opening its third office there to better support US clients. Sanjay Kamlani, co-founder, and co-CEO, Panagea3 talks to BPOWatchIndia, about business post acquisition. http://www.bpowatchindia.com/bpo_interviews/msn/panagea3thomson_reuters/july-06-2011/msn_becoming_a_business_unit_of_thomson_reuters_has_greatly_enhanced_our_credibility.html Interviews Wed, 06 Jul 2011 BPO Watch India Bureau Government is likely to impose hefty penalties on BPO firms that compromise on the data privacy of individual customers http://www.bpowatchindia.com/bpo_news/msn/governmentgovt/july-06-2011/msn_govt_to_tighten_data_security_and_privacy.html News Wed, 06 Jul 2011 BPO Watch India Bureau MPS employs around 1,000 people and undertakes publishing services work for the UK-based parent as well as third party clients http://www.bpowatchindia.com/bpo_news/msn/mpsmacmillan/july-06-2011/msn_macmillan_group_to_sell_its_bpo_firm_mps.html News Wed, 06 Jul 2011 BPO Watch India Bureau Strong hiring was the result of high demand from the IT and BPO sector, which saw a 12% jump in its hiring levels in June over May http://www.bpowatchindia.com/bpo_news/msn/naukrijobs/july-06-2011/msn_hiring_activity_continues_at_a_brisk_pace_naukri.html News Tue, 05 Jul 2011 BPO Watch India Bureau He succeeds Carl Saldanha as CFO, whose term with the company comes to an end in August, 2011 http://www.bpowatchindia.com/bpo_news/msn/rajesh_subramaniamfirstsource/july-05-2011/msn_firstsource_appoints_rajesh_subramaniam_as_deputy_managing_director_and_cfo.html News Tue, 05 Jul 2011 BPO Watch India Bureau Maximum increase of 2.87 lakh in employment was in the IT/BPO sector during January-March 2011 http://www.bpowatchindia.com/bpo_news/msn/surveygovernment/july-05-2011/msn_q1_survey_it__bpo_witness_maximum_employment.html News Tue, 05 Jul 2011 BPO Watch India Bureau The new BPO facility will increase Capgemini’s total capacity in India to over 4500 seats http://www.bpowatchindia.com/bpo_news/msn/capgeminibpo/july-05-2011/msn_capgemini_opens_new_facility_in_gurgaon.html News Tue, 05 Jul 2011 BPO Watch India Bureau A British company is bringing back its outsourced work after it realized that outsourcing it to India is no longer cheaper than doing the same work in UK http://www.bpowatchindia.com/bpo_news/msn/ukprice/july-05-2011/msn_call_center_operation_costly_in_india.html News Mon, 04 Jul 2011 BPO Watch India Bureau The company’s focus will be on growing retail and high technology verticals in the current year http://www.bpowatchindia.com/bpo_news/msn/tcsretail/july-04-2011/msn_tcs_to_invest_rs_2300_cr_in_fy_12;_focus_on_retail_and_high_tech.html News Mon, 04 Jul 2011 BPO Watch India Bureau Syntel is ranked #46 in VAR500 listing, driven by a 27% increase in revenues over the past fiscal year http://www.bpowatchindia.com/bpo_news/msn/syntelvar500/july-04-2011/msn_syntel_among_the_top_50_technology_providers_in_north_america.html News Mon, 04 Jul 2011 BPO Watch India Bureau Businesses in Europe will be forced to act quickly and recognize IT as the main enabler of change http://www.bpowatchindia.com/bpo_news/msn/greeceeurope/july-04-2011/msn_greece_crisis_won’t_affect_it_and_bpo_services_in_europe.html News Mon, 04 Jul 2011 BPO Watch India Bureau The Essar group owned BPO firm employs 55,000 people in ten countries and handle calls in 55 languages http://www.bpowatchindia.com/bpo_news/msn/aegisessar/july-04-2011/msn_aegis_forecasts_15_bn_in_revenue_by_fy_2015.html News Fri, 01 Jul 2011 The company is planning to expand the headcounts base from the present 650 to 900 employees by the end of the current FY 2011-12 http://www.bpowatchindia.com/bpo_news/msn/datamaticskpo/july-01-2011/msn_datamatics_to_add_250_employees_at_nashik.html News Fri, 01 Jul 2011 However, the company has to reapply to become a vendor of the bank, which will be decided based on the eligibility criteria and other norms http://www.bpowatchindia.com/bpo_news/msn/wiproworld_bank/july-01-2011/msn_wb_lifts_four-year_ban_on_wipro.html News Thu, 30 Jun 2011 Remunerations of senior executives have, however, increased considerably. http://www.bpowatchindia.com/bpo_features/msn/salaryfreshers/june-30-2011/msn_it_freshers_salary_remains_at_pre-recession_level.html Features Wed, 29 Jun 2011 Priyanka Bhattacharya Fidelity National Financial India is not just a captive BPO, but an end to end service provider to its parent company offering title services, to knowledge service to technology services as well; something a single entity third party player cannot http://www.bpowatchindia.com/bpo_features/msn/fidelitysameer_dhanrajani/june-29-2011/msn_fidelitys_india_captive_a_centre_of_excellence.html Features Tue, 28 Jun 2011 BPOwatch India News Desk Over a thousand local employees have already been recruited by the outsourcing major http://www.bpowatchindia.com/bpo_news/msn/tech_mahindrabpo/june-28-2011/msn_tech_mahindra_bpo_bets_big_on_nigeria.html News Mon, 27 Jun 2011 January’s campus recruitment of about 1,50,000 students also indicative of positive momentum http://www.bpowatchindia.com/bpo_news/msn/voutsourcingforecast/june-27-2011/msn_16-18_it_export_target_achievable_nasscom.html News Mon, 27 Jun 2011 BPOwatch India News Desk Huge demand for healthcare outsourcing professionals, particularly coding and billing professionals http://www.bpowatchindia.com/bpo_news/msn/indiaoutsourcing/june-27-2011/msn_indian_outsourcing_firms_exploit_us_healthcare_reform_opportunities.html News Fri, 24 Jun 2011 Skill improvement has failed to keep pace with salary hikes http://www.bpowatchindia.com/bpo_columns/msn/june-24-2011/msn_it_industry_in_a_wage_trap.html Columns Fri, 24 Jun 2011 Priyanka Bhattacharya Sameer Dhanrajani, head of the KPO Consortium in India talks about why the consortium was formed and its business focus http://www.bpowatchindia.com/bpo_interviews/msn/sameer_dhanrajanifidelity/june-24-2011/msn_business_analytics_has_potential_of_being_a_105_bn_market.html Interviews Wed, 22 Jun 2011 Four Soft will offer its freight management application 4S eTrans and visibility system 4S Visilog on a software-as-a-service model http://www.bpowatchindia.com/bpo_news/msn/four_softlogistics/june-22-2011/msn_four_soft_inks_pact_with_mexican_logistics_firm.html News Wed, 22 Jun 2011 Priyanka Bhattacharya The travel and hospitality outsourcing market will move away from the traditional methods of offering service, as cloud computing becomes an accepted norms, and the client companies define new parameters in customer service http://www.bpowatchindia.com/bpo_features/msn/mobilitysocial_media/june-22-2011/msn_mobility_social_media_add_new_dimension_to_travel_services_outsourcing.html Features Tue, 21 Jun 2011 This investment will be a part of the Rs 500-crore influx of funds approved by the company’s board in March http://www.bpowatchindia.com/bpo_news/msn/spancobpo/june-21-2011/msn_spanco_in_talks_with_pe_investors_for_bpo_business.html News Tue, 21 Jun 2011 The current financial environment in Europe and US is not a cause of worry for the Indian IT industry http://www.bpowatchindia.com/bpo_news/msn/trendsindustry/june-21-2011/msn_it_industry_will_be_able_to_sustain_recovery_says_kris.html News Mon, 20 Jun 2011 IT major Wipro has decided to rate the performance of senior managers also on the basis of attrition rates in their teams http://www.bpowatchindia.com/bpo_news/msn/wiprosalary/june-20-2011/msn_wipro_links_attrition_to_pay_package.html News Fri, 17 Jun 2011 BPO Watch India Bureau The company has taken 200 acres in SEZ area for two key investments-Infosys BPO and Infosys Technology http://www.bpowatchindia.com/bpo_news/msn/infosys/june-17-2011/msn_infosys_to_set_up_it-bpo_facility_at_jaipur_sez.html News Fri, 17 Jun 2011 BPO Watch India Bureau The company is on course to become the first Indian IT company to have more than 2 lakh employees http://www.bpowatchindia.com/bpo_news/msn/tcs/june-17-2011/msn_hiring_time_at_tcs_to_recruit_60000_in_fy’_2012.html News Fri, 17 Jun 2011 BPO Watch India Bureau This change is part of on-going restructuring of the company started early this year http://www.bpowatchindia.com/bpo_news/msn/infosys/june-17-2011/msn_infosys_technologies_renamed_as_infosys_ltd.html News Fri, 17 Jun 2011 BPO Watch India Bureau It has domain competencies in segments such as automotive, aerospace, telecom, and semiconductors http://www.bpowatchindia.com/bpo_news/msn/datamaticsvista_infosystems/june-17-2011/msn_datamatics_acquires_vista_infosystems.html News Thu, 16 Jun 2011 BPO Watch India Bureau The company plans expansion into Latin America and parts of Asia Pacific shortly http://www.bpowatchindia.com/bpo_news/msn/aditya_birlaepicor/june-16-2011/msn_aditya_birla_bpo_plans_global_expansion.html News Thu, 16 Jun 2011 BPO Watch India Bureau IBM is one of the biggest employers in India with an estimated 50% share in the Indian domestic market http://www.bpowatchindia.com/bpo_news/msn/ibm/june-16-2011/msn_happy_birthday_ibm_big_blue_turns_100_.html News Thu, 16 Jun 2011 Priyanka Bhattacharya Liang Shufeng, Deputy Director of Xuzhou Economic and Technological Development Zone’s talks about how they plan to attract the Indian IT/BPO companies to set up operations in China http://www.bpowatchindia.com/bpo_interviews/msn/xuzhouchina/june-16-2011/msn_chinese_to_tailor-make_requirements_to_support_indian_companies.html Interviews Thu, 16 Jun 2011 BPO Watch India Bureau India’s IT outsourcing companies are expected to deliver double-digit growth by the end of the year http://www.bpowatchindia.com/bpo_news/msn/nasscomsom_mittal/june-16-2011/msn_indias_it_outsourcing_industry_shifting_to_outcome-based_model_nasscom_chief.html News Wed, 15 Jun 2011 BPO Watch India Bureau TCS is looking to hire 1,200 Americans at development centers in Cincinnati and Phoenix http://www.bpowatchindia.com/bpo_news/msn/tcsus/june-15-2011/msn_tcs_plans_location_based_hiring_in_us_.html News Wed, 15 Jun 2011 BPO Watch India Bureau The domestic IT-enabled services market expected to grow at 21.1% to touch Rs 98,188 crore by 2014 http://www.bpowatchindia.com/bpo_news/msn/itcybermedia/june-15-2011/msn_domestic_it_biz_to_touch_51_bn_by_2014.html News Wed, 15 Jun 2011 BPO Watch India Bureau French firm Prosodie’s expertise range from IT outsourcing, mobile services to prepaid services http://www.bpowatchindia.com/bpo_news/msn/capgeminiprosodie/june-15-2011/msn_capgemini_to_buy_french_outsourcing_firm_for_382_mn_euros.html News Tue, 14 Jun 2011 BPO Watch India Bureau The company has set up offices in Chandigarh, Jaipur, Surat, Baroda, Lucknow and Coimbatore http://www.bpowatchindia.com/bpo_news/msn/dell/june-14-2011/msn_dell_eyes_business_in_smaller_cities.html News Tue, 14 Jun 2011 BPO Watch India Bureau The company lately has been expanding their service offering through acquisition in joint venture http://www.bpowatchindia.com/bpo_news/msn/cerebrageeta_monitors/june-14-2011/msn_cerebra_tech_to_acquire_51_stake_in_geeta_monitors_.html News Tue, 14 Jun 2011 BPO Watch India Bureau Volumes have come down and there is pressure on margins because of the steep rise in wages http://www.bpowatchindia.com/bpo_news/msn/outsourcingbpo/june-14-2011/msn_outsourcing_future_bleak_despite_positive_hiring.html News Mon, 13 Jun 2011 BPO Watch India Bureau The IT sector will see a substantial increase in hiring across all levels in the coming year http://www.bpowatchindia.com/bpo_news/msn/surveymanpower/june-13-2011/msn_positive_hiring_trends_seen_in_the_it_sector_survey.html News Mon, 13 Jun 2011 Priyanka Bhattacharya Vipul Doshi, Chief Executive Officer, InterGlobe Technologies, talks about the travel BPO market, and IGT’s growth plan in the area http://www.bpowatchindia.com/bpo_interviews/msn/vipul_doshiinterglobe/june-13-2011/msn_travel_companies_especially_airlines_were_the_early_adopters_of_outsourcing.html Interviews Mon, 13 Jun 2011 BPO Watch India Bureau The market for providing service to health insurance companies is growing at a faster pace http://www.bpowatchindia.com/bpo_news/msn/healthcareinsurance/june-13-2011/msn_healthcare_vertical_gaining_momentum_among_it_companies.html News Fri, 10 Jun 2011 BPO Watch India Bureau UK government departments are sending jobs overseas to cut cost and to cope with shortage of skills http://www.bpowatchindia.com/bpo_news/msn/ukgovernment/june-10-2011/msn_infosys_looking_to_explore_uk_government_contracts.html News Fri, 10 Jun 2011 BPO Watch India Bureau HP will provide applications development, applications management services, and technology infrastructure http://www.bpowatchindia.com/bpo_news/msn/hphealthways/june-10-2011/msn_healthways_signs_services_agreement_with_hp.html News Fri, 10 Jun 2011 Meghna Lall More often than not, users end up giving out more information than we should on social networking sites with disastrous consequences http://www.bpowatchindia.com/bpo_features/msn/social_networkfacebook/june-10-2011/msn_the_anti-social_side_of_‘social_networks’.html Features Fri, 10 Jun 2011 BPO Watch India Bureau The case study will be included in the IIMB Operations Strategy Course for management students http://www.bpowatchindia.com/bpo_news/msn/infosysiim/june-10-2011/msn_infosys_bpo_iim_bangalore_establish_industry-academia_collaboration.html News Thu, 09 Jun 2011 Priyanka Bhattacharya There is wealth of information on social media, and it is today the biggest interfacing tool http://www.bpowatchindia.com/bpo_features/msn/social_media247/june-09-2011/msn_social_media_opens_up_new_career_path_in_bpo.html Features Thu, 09 Jun 2011 BPO Watch India Bureau The company is expecting to earn a ’significant’ revenue by adding 25 more offices in two years http://www.bpowatchindia.com/bpo_news/msn/ibmcoimbatore/june-09-2011/msn_ibm_launches_coimbatore_operation_eyes_25_new_cities.html News Thu, 09 Jun 2011 BPO Watch India Bureau About 72 percent of the surveyed voted for Bangalore as the most preferred destination to work in http://www.bpowatchindia.com/bpo_news/msn/itsalary/june-09-2011/msn_indian_youth_prefer_bangalore_over_delhi_for_it_salary_-_study.html News Thu, 09 Jun 2011 BPO Watch India Bureau The outsourcing industry for long has suffered due to the civil war in the country http://www.bpowatchindia.com/bpo_news/msn/rr_donnellycolombo/june-09-2011/msn_rr_donnelly_set_up_third_facility_in_colombo.html News Thu, 09 Jun 2011 BPO Watch India Bureau The partnership with Gen-i will create a new market proposition for clients in Australia and New Zealand http://www.bpowatchindia.com/bpo_news/msn/gen-iinfosys/june-09-2011/msn_infosys_partners_with_gen-i_to_address_new_markets.html News Wed, 08 Jun 2011 BPO Watch India Bureau In addition to Convergys’ Top 5 ranking, the IAOP also named Convergys to the Best 5 Leaders list for sales services http://www.bpowatchindia.com/bpo_news/msn/convergysiaop/june-08-2011/msn_in_addition_to_convergys’_top_5_ranking_the_iaop_also_named_convergys_to_the_best_5_leaders_list_for_sales_services_.html News Wed, 08 Jun 2011 BPO Watch India Bureau Cloud computing is witnessing widespread interest from the vendor-service provider and business leaders http://www.bpowatchindia.com/bpo_news/msn/cloud_computing/june-08-2011/msn_domestic_cloud_computing_market_to_touch_rs_2434_cr_by_2014_study.html News Wed, 08 Jun 2011 BPO Watch India Bureau The UK-based firm expects its revenues from India to cross $100 million by end of 2013 http://www.bpowatchindia.com/bpo_news/msn/vertex/june-08-2011/msn_vertex_plans_major_expansion_in_india;_to_hire_14000.html News Wed, 08 Jun 2011 BPO Watch India Bureau Security information event management and secure web gateway products showed double-digit growth http://www.bpowatchindia.com/bpo_news/msn/gartnersymantec/june-08-2011/msn_global_security_software_revenue_grew_12_in_2010.html News Tue, 07 Jun 2011 BPO Watch India Bureau The IT solution would empower the bank’s 112 home country branches with a integrated, future-proof technology platform http://www.bpowatchindia.com/bpo_news/msn/infosyshbtf/june-07-2011/msn_infosys_to_give_banking_solution_to_jordan_bank.html News Tue, 07 Jun 2011 BPO Watch India Bureau IBM will take over the complete IT operations of IIFL which includes managing more than 700 IIFL branches http://www.bpowatchindia.com/bpo_news/msn/imbiifl/june-07-2011/msn_ibm_signs_outsourcing_deal_with_india_infoline_for_rs_298_cr.html News Tue, 07 Jun 2011 BPO Watch India Bureau India continues to be among the preferred destinations for FDI due to the country’s high economic growth http://www.bpowatchindia.com/bpo_news/msn/fdiey/june-07-2011/msn_india_ranks_5th_in_attractive_destinations_for_fdi_survey.html News Tue, 07 Jun 2011 BPO Watch India Bureau Data center not only help companies save cost but also provide protection against natural calamities http://www.bpowatchindia.com/bpo_news/msn/ibmdata_center/june-07-2011/msn_ibm_goes_big_with_data_centre_business.html News Mon, 06 Jun 2011 The partnership is part of the company’s larger effort to record $140 million in cost savings in 2011 http://www.bpowatchindia.com/bpo_news/msn/dex_onehcl/june-06-2011/msn_dex_one_cuts_staff_outsources_work_to_hcl.html News Mon, 06 Jun 2011 Priyanka Bhattacharya Companies do very little in terms of enhancing soft skills or people management skills http://www.bpowatchindia.com/bpo_features/msn/qaitalent_management/june-06-2011/msn_talent_management_not_optimal_in_bpos_today.html Features Mon, 06 Jun 2011 BPO Watch India Bureau A sizable value in form of potential revenues are lost due to piracy in the IT industry http://www.bpowatchindia.com/bpo_news/msn/softwarepiracy/june-06-2011/msn_govt_loses_866m_to_software_piracy_idc.html News Mon, 06 Jun 2011 BPO Watch India Bureau Outsourcing firms are creating jobs for lawyers in the US making them more attractive to potential American clients http://www.bpowatchindia.com/bpo_news/msn/lpothomson_reuters/june-06-2011/msn_lpo_firms_gain_favor_with_us_lawyers.html News Mon, 06 Jun 2011 BPO Watch India Bureau Legal process outsourcing leader to bolster global efforts with suburban Dallas-based staff http://www.bpowatchindia.com/bpo_news/msn/pangea3thomson_reuters/june-06-2011/msn_pangea3_opens_new_office_in_dallas.html News Fri, 03 Jun 2011 BPO Watch India Bureau The global major will sell its holdings in the "cellular partnerships" located in Cincinnati to AT&T for $320m http://www.bpowatchindia.com/bpo_news/msn/convergysatt/june-03-2011/msn_convergys_to_sell_its_cellular_holdings_to_att.html News Fri, 03 Jun 2011 BPO Watch India Bureau The company’s other five locations are at Bangalore (2 offices), Gurgaon, Jaipur, and Mumbai http://www.bpowatchindia.com/bpo_news/msn/mindlancekolkata/june-03-2011/msn_mindlance_opens_new_facility_at_kolkata.html News Fri, 03 Jun 2011 BPO Watch India Bureau The Ahmedabad based infotech company was awarded the ’Best BPO/KPO Company’ by GESIA http://www.bpowatchindia.com/bpo_news/msn/motif_infotechgujarat/june-03-2011/msn_motif_tops_gujarat_best_bpo_company_list.html News Fri, 03 Jun 2011 BPO Watch India Bureau Birmingham City Council has become the first council in UK to slash jobs and outsource them to India http://www.bpowatchindia.com/bpo_news/msn/ukoutsource/june-03-2011/msn_uk_city_council_to_outsource_to_india_despite_protests.html News Fri, 03 Jun 2011 BPO Watch India Bureau Cloud computing is a internet based sharing of technical resources, software and digital information http://www.bpowatchindia.com/bpo_news/msn/cloud_computinginfosys/june-03-2011/msn_cloud_computing_to_generate_3_lakh_jobs_in_5_years.html News Thu, 02 Jun 2011 BPO Watch India Bureau Big industry players still prefers Bangalore, even though Gurgaon has evolved as a BPO hub http://www.bpowatchindia.com/bpo_news/msn/bangaloregurgaon/june-02-2011/msn_gurgaon_vs_bangalore_the_battle_rages_on.html News Thu, 02 Jun 2011 BPO Watch India Bureau High telecom costs, costs of real estate, and labor costs are major setbacks to Dubai’s ambitions http://www.bpowatchindia.com/bpo_news/msn/dubai/june-02-2011/msn_steep_costs_drive_away_outsourcing_firms_from_dubai.html News Thu, 02 Jun 2011 BPO Watch India Bureau With the BPO industry penetrating into smaller cities, the demand for the V&A trainers is on the rise http://www.bpowatchindia.com/bpo_news/msn/voice_and_accent/june-02-2011/msn_bpo_rise_brings_boom_for_voices_and_accent_training.html News Thu, 02 Jun 2011 BPO Watch India Bureau It is believed that, five deals in the over $500-million range are being discussed for potential acquisition http://www.bpowatchindia.com/bpo_news/msn/it-bpo/june-02-2011/msn_big_ma_deals_brings_action_to_it-bpo_industry;_more_to_come.html News Wed, 01 Jun 2011 BPO Watch India Bureau The BPO firm demonstrated outstanding performance in its information security and technology practices http://www.bpowatchindia.com/bpo_news/msn/wnsawards/june-01-2011/msn_wns_recognized_with_the_ciso_100_awards_2011.html News Wed, 01 Jun 2011 BPO Watch India Bureau The company rose to 23rd place in the IAOP ranking this year, compared with 42nd in 2010 and 60th in 2009 http://www.bpowatchindia.com/bpo_news/msn/cpa_global/june-01-2011/msn_cpa_global_fastest_climbers_in_global_outsourcing.html News Wed, 01 Jun 2011 BPO Watch India Bureau Customers will have an opportunity to experience the benefits and reliability of cloud-based IT infrastructure http://www.bpowatchindia.com/bpo_news/msn/ciscoemc/june-01-2011/msn_emc-cisco_launch_cloud_computing_centre.html News Wed, 01 Jun 2011 BPO Watch India Bureau How Aditya Birla Minacs achieved customer service turnaround for a US auto maker in five weeks http://www.bpowatchindia.com/bpo_features/msn/aditya_birlaminacs/june-01-2011/msn_transforming_a_struggling_contact_centre.html Features Wed, 01 Jun 2011 BPO Watch India Bureau The 16.5 per cent stake held by the management and promoters at Rs 470 crore will be distributed among 400 employees http://www.bpowatchindia.com/bpo_news/msn/sercointelenet/june-01-2011/msn_serco_deal_a_bonanza_for_400_intelenet_employees.html News Tue, 31 May 2011 BPO Watch India Bureau The acquisition will provide Serco access to international and domestic markets which are forecasted to grow at 15 percent per annum http://www.bpowatchindia.com/bpo_news/msn/intelenetserco/may-31-2011/msn_serco_agrees_to_acquire_intelenet_for_£385m.html News Tue, 31 May 2011 BPO Watch India Bureau The company launched ’Starting Over’, an initiative to tap highly talented pool of mid-career women http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyam/may-31-2011/msn_mahindra_satyam_steps_up_talent_search.html News Tue, 31 May 2011 BPO Watch India Bureau The center is looking at an aggressive ramping up of operations and will be looking at recruiting at all levels http://www.bpowatchindia.com/bpo_news/msn/trizettopune/may-31-2011/msn_trizetto_to_hire_400_at_its_pune_bpo.html News Tue, 31 May 2011 BPO Watch India Bureau A new survey conducted by Assocham reveal that Bangalore is losing its IT sheen to the National Capital Region (NCR) of Noida and Gurgaon http://www.bpowatchindia.com/bpo_news/msn/noidagurgaon/may-31-2011/msn_bangalore_to_lose_it_capital_tag.html News Mon, 30 May 2011 BPO Watch India Bureau The creation of jobs is a priority for the newly formed government, says IT minister http://www.bpowatchindia.com/bpo_news/msn/itkolkata/may-30-2011/msn_new_it_hub_may_come_up_in_kolkata_suburb.html News Mon, 30 May 2011 BPO Watch India Bureau The company’s revenue growth in Europe region has picked up and this creditable win adds to the growth momentum http://www.bpowatchindia.com/bpo_news/msn/hexawareremote_ims/may-30-2011/msn_hexaware_bags_25m_order_in_europe.html News Mon, 30 May 2011 BPO Watch India Bureau The move to establish the new product company represents a focused shift to a higher value business http://www.bpowatchindia.com/bpo_news/msn/infosysproducts/may-30-2011/msn_infosys_to_set_up_it_products_company.html News Fri, 27 May 2011 BPO Watch India Bureau Investors are considering Cebu because of the hospitable environment and its IT-skilled graduates http://www.bpowatchindia.com/bpo_news/msn/cebuphilippines/may-27-2011/msn_itbpo_industry_in_cebu_perked_up_by_more_it_locators.html News Fri, 27 May 2011 BPO Watch India Bureau IAOP is the global standard-setting organization for the outsourcing industry around the world http://www.bpowatchindia.com/bpo_news/msn/ugam_solutionsiaop/may-27-2011/msn_ugam_solutions_in_iaops_best_outsourcing_cos_list.html News Fri, 27 May 2011 Priyanka Bhattacharya Since the FAO market is fairly established, Infosys BPO is looking at next level of growth by getting more specialized http://www.bpowatchindia.com/bpo_features/msn/faobpo/may-27-2011/msn_infosys_bpo_ready_to_multiply_growth_in_fao_.html Features Fri, 27 May 2011 BPO Watch India Bureau The exclusive contract commenced in December last year will be in place until 2015 http://www.bpowatchindia.com/bpo_news/msn/igateserco/may-27-2011/msn_igate_patni_announces_new_5-year_contract_with_serco.html News Thu, 26 May 2011 BPO Watch India Bureau The partnership is a joint initiative to co-innovate and build next generation intelligent systems http://www.bpowatchindia.com/bpo_news/msn/imecwipro/may-26-2011/msn_imec_signs_rd_partnership_with_wipro.html News Thu, 26 May 2011 BPO Watch India Bureau Rural graduates stick with the company for longer duration and are not that overly fussy on salary http://www.bpowatchindia.com/bpo_news/msn/it_firmsrural/may-26-2011/msn_it_firms_eye_rural_students_to_beat_attrition.html News Thu, 26 May 2011 BPO Watch India Bureau The four BPO verticals - BFSI, communication media and entertainment, manufacturing and emerging markets - will now consolidate under Idnani http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo/may-26-2011/msn_idnani_to_head_infosys_bpo_verticals.html News Wed, 25 May 2011 Priyanka Bhattacharya Animesh Jain, Chief Delivery Officer of 24/7 Customer, explains the company’s new focus on predictive experience for customers and the job opportunities this provides the freshers http://www.bpowatchindia.com/bpo_interviews/msn/interviewanimesh_jain/may-25-2011/msn_our_interactions_with_customers_have_taught_us_to_understand_and_pre-empt_their_needs.html Interviews Wed, 25 May 2011 BPO Watch India Bureau Today 80% of total number of new recruits have specialized skills of employment http://www.bpowatchindia.com/bpo_news/msn/manpowerbpo/may-25-2011/msn_bpos_looking_for_skilled_manpower.html News Wed, 25 May 2011 BPO Watch India Bureau The company was accused of illegally sending employees on B1 visas to work full time in the US http://www.bpowatchindia.com/bpo_news/msn/infosysvisa/may-25-2011/msn_us_probes_infosys_over_visas_.html News Wed, 25 May 2011 BPO Watch India Bureau The company’s employee base in India would be 70,000 this year, the highest in any one country http://www.bpowatchindia.com/bpo_news/msn/accenturepierre_nanterme/may-25-2011/msn_india_is_at_the_heart_of_accenture_ops_ceo.html News Tue, 24 May 2011 BPO Watch India Bureau The new office in Europe is at Hyde Park Hayes, Middlesex, UK, to support its rapid expansion in the region http://www.bpowatchindia.com/bpo_news/msn/wns/may-24-2011/msn_wns_opens_new_center_in_europe.html News Tue, 24 May 2011 BPO Watch India Bureau The Income Tax scrutiny is a part of regular assessment proceedings that happen every year http://www.bpowatchindia.com/bpo_news/msn/income_taxwipro/may-24-2011/msn_wipro_gets_tax_surveillance_notice.html News Tue, 24 May 2011 BPO Watch India Bureau Partnership with HCL is being explored to help improve the efficiency and effectiveness of their engineering operation http://www.bpowatchindia.com/bpo_news/msn/xeroxhcl/may-24-2011/msn_xerox_may_send_jobs_to_hcl.html News Tue, 24 May 2011 BPO Watch India Bureau Indian companies are now outsourcing their work to the US where a struggling economy has caused lower wage http://www.bpowatchindia.com/bpo_news/msn/outsourcingus/may-24-2011/msn_outsourcing_goes_full_circle_as_indian_firms_look_to_the_us.html News Mon, 23 May 2011 BPO Watch India Bureau With Washington imposing restrictions on visas, companies are slowly hiring workers locally in North America http://www.bpowatchindia.com/bpo_news/msn/hiringnorth_america/may-23-2011/msn_indian_companies_hiring_workers_in_north_america_report.html News Mon, 23 May 2011 BPO Watch India Bureau The Shanghai campus will be the largest overseas software development centre of Infosys http://www.bpowatchindia.com/bpo_news/msn/infosysshanghai/may-23-2011/msn_infosys_to_start_new_campus_in_shanghai.html News Mon, 23 May 2011 BPO Watch India Bureau BPOs will now have to inform the client regarding purpose of usage before collection of sensitive information http://www.bpowatchindia.com/bpo_news/msn/bpoit/may-23-2011/msn_new_it_rules_to_hurt_indian_it-bpo_industry_says_nasscom.html News Fri, 20 May 2011 BPO Watch India Bureau Protocol Global Solutions, Inc., a leading provider of BPO solutions, has 2,200 employees internationally http://www.bpowatchindia.com/bpo_news/msn/nco_groupprotocol_global_solutions/may-20-2011/msn_nco_group_acquires_protocol_global_solutions.html News Fri, 20 May 2011 BPO Watch India Bureau He feels that the educational reforms are too slow and that the quality of graduates is not improving http://www.bpowatchindia.com/bpo_news/msn/bhasinfuture_plans/may-20-2011/msn_bhasin_seeks_to_move_from_bpo_to_education.html News Fri, 20 May 2011 BPO Watch India Bureau A British BPO wants all its agents to learn the nuances of speaking English as the Brits do http://www.bpowatchindia.com/bpo_news/msn/filipinobritish_accent/may-20-2011/msn_british_accent_in_demand_in_philippines.html News Fri, 20 May 2011 BPO Watch India Bureau The agreement will enhance Innovation Group’s BPO service, Innovation Auto http://www.bpowatchindia.com/bpo_news/msn/innovation_groupestimator_technologies/may-20-2011/msn_innovation_group_ties_up_with_estimator_technologies.html News Fri, 20 May 2011 Swagata Sen For many BPO workers in their early 20s, the cigarette is a panacea for everything from peer pressure to lack of concentration. http://www.bpowatchindia.com/bpo_features/msn/bpobpo_employees/may-20-2011/msn_young_lives_going_up_in_smoke.html Features Thu, 19 May 2011 BPO Watch India Bureau Constant innovation curve and superior engineering are the company’s strengths http://www.bpowatchindia.com/bpo_news/msn/wiprord/may-19-2011/msn_wipro_still_top_third-party_rd_service_provider.html News Thu, 19 May 2011 BPO Watch India Bureau ‘Uncertainty of working visa availability causes disparate expenses from quarter to quarter’ http://www.bpowatchindia.com/bpo_news/msn/infosysus_visa/may-19-2011/msn_infy_fears_business_hit_if_us_restricts_visa_program.html News Thu, 19 May 2011 BPO Watch India Bureau The pact, for managing Clearwire’s network, will see the transfer of 700 Clearwire employees to Ericsson http://www.bpowatchindia.com/bpo_news/msn/ericssonclearwire/may-19-2011/msn_ericsson_inks_outsourcing_deal_with_clearwire.html News Thu, 19 May 2011 BPO Watch India Bureau The award recognizes contributions toward increasing social channel interactions and innovations http://www.bpowatchindia.com/bpo_news/msn/first_sourcetmc_award/may-19-2011/msn_firstsource_bags_tmcs_social_crm_leader_award.html News Thu, 19 May 2011 BPO Watch India Bureau They fear that a higher proportion of freshers working on projects may affect critical functions http://www.bpowatchindia.com/bpo_news/msn/oursourcingfreshers/may-19-2011/msn_outsourcing_clients_worried_over_bpo_staff_quality.html News Thu, 19 May 2011 Priyanka Bhattacharya Even as Pramod Bhasin steps down as CEO Genpact, his contribution to Genpact and the industry means that the Indian BPO industry will not let go of him so easily. http://www.bpowatchindia.com/bpo_features/msn/pramod_bhasinceo/may-19-2011/msn_the_man_who_brought_outsourcing_to_india.html Features Wed, 18 May 2011 BPO Watch India Bureau Vikram Talwar of EXL, Ananda Mukerji and Neeraj Bhargava of WNS are among those who have quit http://www.bpowatchindia.com/bpo_features/msn/bpo_foundersresignation/may-18-2011/msn_these_bpo_founders_now_leave_it_to_new_leaders.html Features Wed, 18 May 2011 BPO Watch India Bureau Following recession, insurers may be acquiescing to the use of BPO in more core insurance functions http://www.bpowatchindia.com/bpo_features/msn/us_insurersbpo/may-18-2011/msn_more_insurers_in_us_to_use_bpos_in_the_future.html Features Wed, 18 May 2011 BPO Watch India Bureau It also has the highest social network penetration among Internet users of any country in the world http://www.bpowatchindia.com/bpo_features/msn/philippinesbpo/may-18-2011/msn_philippines_emerging_as_bpo_capital_of_the_world.html Features Wed, 18 May 2011 BPO Watch India Bureau Initially it will have 10 agents and will increase the number to 500 in the long run http://www.bpowatchindia.com/bpo_news/msn/sebiinvestor_complaints/may-18-2011/msn_sebi_to_outsource_investor_complaints_cell.html News Wed, 18 May 2011 BPO Watch India Bureau The company has already begun on a “small scale” with 2-3 clients and has raised hiring http://www.bpowatchindia.com/bpo_news/msn/tcslpo/may-18-2011/msn_tcs_eyes_slice_of_legal_process_outsourcing_market.html News Tue, 17 May 2011 BPO Watch India Bureau Discord with the Unique Identity Development Authority of India, disagreement with conditions cited as reasons http://www.bpowatchindia.com/bpo_news/msn/ibmhp/may-17-2011/msn_ibm_hp_opt_out_of_uidai_bid_worth_rs_2000_crore_.html News Tue, 17 May 2011 BPO Watch India Bureau The BSE-listed company will provide European language support to clients http://www.bpowatchindia.com/bpo_news/msn/datamaticsbranch/may-17-2011/msn_datamatics_sets_up_branch_operations_in_bosnia.html News Tue, 17 May 2011 BPO Watch India Bureau Following good feedback, the Raigad unit plans to recruit 100 agents this fiscal http://www.bpowatchindia.com/bpo_news/msn/tata_powerbpo/may-17-2011/msn_tata_power_to_expand_rural_bpo_centre.html News Tue, 17 May 2011 BPO Watch India Bureau NV Tyagarajan to take over as part of a succession plan formulated two years ago http://www.bpowatchindia.com/bpo_news/msn/genpackpramod_bhasin/may-17-2011/msn_pramod_bhasin_to_step_down_as_genpact_ceo.html News Mon, 16 May 2011 BPO Watch India Bureau A trend of large BPO firms widening their vertical or sectoral expertise is being witnessed http://www.bpowatchindia.com/bpo_industry_report/msn/bpovertical_expertise/may-16-2011/msn_bpo_firms_widening_vertical_expertise.html Industry Report Mon, 16 May 2011 BPO India Watch Bureau Eight percent compound annual growth rate for 2009-2016 predicted; location attracting Europe, Asia http://www.bpowatchindia.com/bpo_news/msn/oursourcingmena/may-16-2011/msn_good_growth_for_outsourcing_industry_in_mena_region.html News Mon, 16 May 2011 BPO Watch India Bureau Phiroz Vandrevala named managing director and vice chairman of Diligenta http://www.bpowatchindia.com/bpo_news/msn/tcsuk_unit/may-16-2011/msn_tcs_revamps_top_management_of_uk_unit.html News Mon, 16 May 2011 BPO Watch India Bureau Sector grows at 20 percent annually, riding on advantages, foreign projects http://www.bpowatchindia.com/bpo_news/msn/bpo_sectorsri_lanka/may-16-2011/msn_itbpo_is_highest_growth_sector_in_sri_lanka.html News Mon, 16 May 2011 Meghna Lall The changing face of employment in the IT hiring market. Today, the top companies are chasing each other to catch the early birds at campuses. http://www.bpowatchindia.com/bpo_features/msn/hiringtechnology/may-16-2011/msn_when_the_hunter_becomes_the_hunted.html Features Fri, 13 May 2011 BPO Watch India Bureau The company has outstanding policies and performed extremely well across all 11 key areas of HR practice http://www.bpowatchindia.com/bpo_news/msn/tcs/may-13-2011/msn_tcs_among_britains_top_five_employers.html News Fri, 13 May 2011 BPO Watch India Bureau The company also plans a center in Delhi by next month making their presence in north India http://www.bpowatchindia.com/bpo_news/msn/hinduja_global_solutions/may-13-2011/msn_hinduja_global_plans_centre_in_jamaica.html News Fri, 13 May 2011 BPO Watch India Bureau Analysts estimate that the company will eliminate up to 4,000 jobs in coming months http://www.bpowatchindia.com/bpo_news/msn/cisco/may-13-2011/msn_cisco_may_cut_over_4000_jobs_.html News Fri, 13 May 2011 BPO Watch India Bureau iGate and Patni will continue to exist as separate listed entities operating on independent basis; however, would be executing together as combined company http://www.bpowatchindia.com/bpo_news/msn/igatepatni/may-13-2011/msn_igate_completes_patni_acquisition.html News Thu, 12 May 2011 BPO Watch India Bureau Infosys has been more disciplined in use of its cash, unlike Accenture and Wipro, who have done over a dozen acquisitions http://www.bpowatchindia.com/bpo_news/msn/infosyspatni/may-12-2011/msn_outsourcing_customers_question_infosys_cash_pile.html News Thu, 12 May 2011 BPO Watch India Bureau The multi-year contract will help Lincoln Trust set the standard for superior customer service in self-directed retirement plans http://www.bpowatchindia.com/bpo_news/msn/cognizantlincoln_trust/may-12-2011/msn_cognizant_to_enhance_customer_service_for_lincoln.html News Thu, 12 May 2011 BPO Watch India Bureau The placements follow a hierarchical order where top firms are given the day one slot and the rest follow http://www.bpowatchindia.com/bpo_news/msn/campusinstitute_placement/may-12-2011/msn_it_majors_fight_for_first_day_slot_at_campuses.html News Wed, 11 May 2011 Priyanka Bhattacharya Mohandas Menon, Senior VP-Education, QAI, talks about employability of fresh graduates and how training manpower still remains a challenge for most organizations today http://www.bpowatchindia.com/bpo_interviews/msn/mohandas_menonqai/may-11-2011/msn_poor_awareness_levels_make_freshers_unemployable.html Interviews Wed, 11 May 2011 BPO Watch India Bureau The certification showcases the company’s constant endeavor towards the high standards of delivering business excellence http://www.bpowatchindia.com/bpo_news/msn/copcinterglobe_technologies/may-11-2011/msn_interglobe_technologies_receives_copc_44_certification.html News Wed, 11 May 2011 BPO Watch India Bureau The Data News Awards are the leading award series for the IT and Telecom Industry in Belgium http://www.bpowatchindia.com/bpo_news/msn/tcsbelgium/may-11-2011/msn_tcs_wins_top_european_award_for_excellence.html News Wed, 11 May 2011 BPO Watch India Bureau The company sees a substantial amount of its profits coming from Africa driven by the untapped potential in the BPO industry http://www.bpowatchindia.com/bpo_news/msn/spancoafrica/may-11-2011/msn_spanco_to_venture_into_africa.html News Tue, 10 May 2011 BPO Watch India Bureau With robust infrastructure and lower costs, Ahmedabad has the potential to be an attractive IT/BPO destination http://www.bpowatchindia.com/bpo_news/msn/gesiagtu/may-10-2011/msn_gesia_to_train_it_entrepreneurs_via_gtu.html News Tue, 10 May 2011 BPO Watch India Bureau The plane maker plans to outsource more design projects for its 380, A350 and A320 series to India http://www.bpowatchindia.com/bpo_news/msn/airbusinfosys/may-10-2011/msn_smaller_firms_outbid_infosys_and_mahindra_satyam_for_airbus_deal.html News Tue, 10 May 2011 BPO Watch India Bureau The reorganization will help the company become client-centric and globally more relevant to their clients http://www.bpowatchindia.com/bpo_news/msn/infosysrestructuring_exercise/may-10-2011/msn_infosys_to_realign_workforce.html News Mon, 09 May 2011 BPO Watch India Bureau Collaboration will offer joint IT solutions to business customers in the areas of mobility and IT services http://www.bpowatchindia.com/bpo_news/msn/hcl_techetisalat/may-09-2011/msn_etisalat_signs_mou_with_hcl_technologies.html News Mon, 09 May 2011 BPO Watch India Bureau Blackstone has invested over $700 million in India, many of them are listed entities http://www.bpowatchindia.com/bpo_news/msn/blackstoneintelenet/may-09-2011/msn_serco_in_talks_to_acquire_blackstone_stake_in_intelenet.html News Mon, 09 May 2011 BPO Watch India Bureau This is a major boost to Kerala’s efforts to attract investments in the information technology space http://www.bpowatchindia.com/bpo_news/msn/kochi_infoparkkerala_it/may-09-2011/msn_cognizant_ernst__young_to_set_up_shop_in_kochi.html News Mon, 09 May 2011 BPO Watch India Bureau Pricing could offset dent on margins due to higher costs;Hexaware, KPIT Cummins, Polaris to gain http://www.bpowatchindia.com/bpo_news/msn/priceit_firms/may-09-2011/msn_niche__it_firms_may_see_price_rise_in_fy12.html News Mon, 09 May 2011 BPO Watch India Bureau The first quarter of 2011 has witnessed 20 outsourcing contracts by Indian clients, against 12 in the same quarter last year http://www.bpowatchindia.com/bpo_news/msn/domestic_itbpo_deals/may-09-2011/msn_new_deals_rev_up_bpo_sector.html News Sun, 08 May 2011 BPO Watch India Bureau Pricing could offset dent on margins due to higher costs;Hexaware, KPIT Cummins, Polaris to gain http://www.bpowatchindia.com/bpo_news/msn/priceit_firms/may-08-2011/msn_specialized_it_firms_may_see_price_uptick_in_fy12.html News Fri, 06 May 2011 Priyanka Bhattacharya Cloud-computing is set to change the way processes will be outsourced in the immediate future http://www.bpowatchindia.com/bpo_features/msn/cloud_computingbpo/may-06-2011/msn_cloud-computing_to_queer_the_pitch_for_bpos.html Features Fri, 06 May 2011 BPO Watch India Bureau Sebi has decided to empanel a third-party call centre to run its nationwide toll-free investor helpline http://www.bpowatchindia.com/bpo_news/msn/sebihelpline/may-06-2011/msn_sebi_to_outsource_investor_helpline_.html News Fri, 06 May 2011 BPO Watch India Bureau About 80 percent of the 1,600 start-ups in India are being launched by former IT employees http://www.bpowatchindia.com/bpo_features/msn/customer_xpsprakat_solutions/may-06-2011/msn_it_majors_spawning_new_breed_of_entrepreneurs.html Features Fri, 06 May 2011 BPO Watch India Bureau Revenues stood at $331 million for the quarter, which is up 14.7 percent from $288.2 million in the same quarter of 2010 http://www.bpowatchindia.com/bpo_news/msn/genpactresults/may-06-2011/msn_genpact_q1_net_up_28_at_36_million.html News Fri, 06 May 2011 BPO Watch India Bureau The IT major is ranked at number 484, with $4.59 billion annual revenue for 2010 http://www.bpowatchindia.com/bpo_news/msn/cognizantfortune_500/may-06-2011/msn_cognizant_joins_the_fortune_500_club.html News Thu, 05 May 2011 BPO Watch India Bureau The company has announced that 350 people will be recruited for its facility at Coimbatore http://www.bpowatchindia.com/bpo_news/msn/ugam_solutionsrecruitment/may-05-2011/msn_ugam_solutions_to_increase_workforce_by_30_percent.html News Thu, 05 May 2011 BPO Watch India Bureau The proportion of people who have changed jobs has risen to 50 percent since 2009 http://www.bpowatchindia.com/bpo_news/msn/jobsglobal_hunt/may-05-2011/msn_job-hopping_trend_declining_says_globalhunt.html News Thu, 05 May 2011 BPO Watch India Bureau The effects of the global recession of 2008 and 2009 are still very much being felt, but the market for IT services bounced back in 2010 http://www.bpowatchindia.com/bpo_industry_report/msn/revenueit_services/may-05-2011/msn_global_it_services_revenue_touched_793b_in_2010-gartner.html Industry Report Thu, 05 May 2011 BPO Watch India Bureau About 50% of the respondents have plans to return soon, while 6.4% have already returned http://www.bpowatchindia.com/bpo_industry_report/msn/surveyit_pros/may-05-2011/msn_it_pros_contemplate_returning_to_india_survey.html Industry Report Thu, 05 May 2011 Priyanka Bhattacharya Gautam Thakkar, Senior Vice President and Head - F&A, S&F and HRO, Infosys BPO, helped set up the BPO business for Infosys. Today, he and his team contribute over 40 percent of the total revenue for Infosys BPO. http://www.bpowatchindia.com/bpo_features/msn/gautam_thakkarinfosys_bpo/may-05-2011/msn_a_mission_to_create_business_value_for_clients.html Features Wed, 04 May 2011 BPO Watch India Bureau The joint venture company between Firstsource and Dialog will manage the latter’s customer operations http://www.bpowatchindia.com/bpo_news/msn/firstcourcedialog_business_services/may-04-2011/msn_firstsource_acquires_major_stake_in_sri_lankan_bpo_.html News Wed, 04 May 2011 BPO Watch India Bureau Acquisition will help EXL establish as a leading third-party service provider in the F&A outsourcing market http://www.bpowatchindia.com/bpo_news/msn/exloutsource_partners/may-04-2011/msn_exl_to_acquire_outsource_partners_for_91_million.html News Wed, 04 May 2011 BPO Watch India Bureau Revenue increased by 42.88% to $1.37 billion during January-March from $959.72 million in the same period last year http://www.bpowatchindia.com/bpo_news/msn/cognizantresults/may-04-2011/msn_cognizant_profit_jumps_375_sees_strong_q2.html News Tue, 03 May 2011 BPO Watch India Bureau The software firm has also won a three-year multi-million dollar BPO contract in Philippines http://www.bpowatchindia.com/bpo_news/msn/bpophilippines/may-03-2011/msn_tech_mahindra_plans_bpo_ops_in_us_europe.html News Tue, 03 May 2011 BPO Watch India Bureau The company wants to take advantage of the benefits of centers in tier-II towns http://www.bpowatchindia.com/bpo_news/msn/infotechsez/may-03-2011/msn_infotech_plans_sixth_facility_at_kakinada_sez.html News Tue, 03 May 2011 BPO Watch India Bureau The project will ensure centralized data storage and sharing across various functional departments in the IRDA http://www.bpowatchindia.com/bpo_news/msn/lt_infotecirda/may-03-2011/msn_lt_infotech_selected_for_irda_it_project.html News Tue, 03 May 2011 BPO Watch India Bureau Wipro’s Tarang Lab to collaborate with CSA Group to provide product compliance testing and certification http://www.bpowatchindia.com/bpo_news/msn/wiprocsa_group/may-03-2011/msn_wipro_signs_pact_to_provide_testing_service.html News Mon, 02 May 2011 BPO Watch India Bureau Company has all the expertise and experience to service various industry segments via its new offerings http://www.bpowatchindia.com/bpo_news/msn/cgcqatar/may-02-2011/msn_cgc_of_qatar_enters_bpo_services.html News Mon, 02 May 2011 BPO Watch India Bureau Firms with annual revenues of up to $600 million figure in company’s radar http://www.bpowatchindia.com/bpo_news/msn/infosysacquisitions/may-02-2011/msn_infosys_eyes_buys_in_europe_japan.html News Mon, 02 May 2011 BPO Watch India Bureau Narayana Murthy is to be Chairman Emeritus, and Gopalakrishnan Co-Chairman from August 21; Shibulal has been named CEO and MD http://www.bpowatchindia.com/bpo_news/msn/infosysleadership/may-02-2011/msn_kv_kamath_is_new_infosys_chairman.html News Mon, 02 May 2011 BPO Watch India Bureau There is a talent war, and IT companies are ready to offer hefty packages to experienced professionals http://www.bpowatchindia.com/bpo_news/msn/itsalary/may-02-2011/msn_attractive_salary_hikes_and_job_offers_for_techies.html News Fri, 29 Apr 2011 BPO Watch India bureau No Indian IT company among top 10 healthcare service providers, according to a study http://www.bpowatchindia.com/bpo_news/msn/heathcare_verticalindian_it/april-29-2011/msn_indian_it_yet_to_make_headway_in_healthcare_vertical.html News Fri, 29 Apr 2011 BPO Watch India Bureau Higher attrition rates and unbridled salary growth could render India’s BPO industry unviable in the non-too-distant future, says an Assocham study http://www.bpowatchindia.com/bpo_industry_report/msn/bpoindia/april-29-2011/msn_bpo_industry_stymied_by_high_attrition.html Industry Report Fri, 29 Apr 2011 BPO Watch India Bureau The sector recorded $8.3 billion in revenues during 2009, which was 30.6 percent higher than 2008 http://www.bpowatchindia.com/bpo_news/msn/bpophilippines/april-29-2011/msn_philippine_bpo_industry_remains_bullish.html News Fri, 29 Apr 2011 BPO Watch India Bureau Over 5,000 recruits to be selected from campuses http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyamrecruits/april-29-2011/msn_mahindra_satyam_to_hire_18000_employees.html News Fri, 29 Apr 2011 BPO Watch India Bureau They feel the top management’s poor direction is responsible for the recent sluggishness http://www.bpowatchindia.com/bpo_news/msn/infosysresults/april-29-2011/msn_some_employees_unhappy_with_infosys_leadership.html News Thu, 28 Apr 2011 BPO Watch India Bureau Q4 performance represented their highest operating profit margins in the past eight quarters http://www.bpowatchindia.com/bpo_news/msn/firstsourceresults/april-28-2011/msn_firstsource_q4_net_up_7_at_rs_38_cr.html News Thu, 28 Apr 2011 BPO Watch India Bureau ITES units to convert their electricity connections from the industrial category to the non-domestic category http://www.bpowatchindia.com/bpo_news/msn/ites/april-28-2011/msn_order_to_haryana_ites_units_on_power_supply.html News Thu, 28 Apr 2011 BPO Watch India Bureau They will focus on labor-related issues such as lack of job security, banning of unions and health and safety http://www.bpowatchindia.com/bpo_industry_report/msn/philippinesbpo/april-28-2011/msn_philippines_bpo_workers_to_rally_on_labor_day.html Industry Report Thu, 28 Apr 2011 BPO Watch India Bureau The company has made an investment in San Francisco-based digital identity authentication services provider IdenTrust http://www.bpowatchindia.com/bpo_news/msn/polarisidentrust/april-28-2011/msn_polaris_software_steps_into_cloud_computing.html News Wed, 27 Apr 2011 BPO Watch India Bureau The company plans to hike wages by 12-15%for its India staff and 3-4% for employees working at client locations http://www.bpowatchindia.com/bpo_news/msn/wiprowages/april-27-2011/msn_wipro_to_raise_wages_by_up_to_15.html News Wed, 27 Apr 2011 BPO Watch India Bureau The total income rose to Rs 891.69 crore during the quarter against Rs 812.10 crore in the same period last year http://www.bpowatchindia.com/bpo_news/msn/patniigate/april-27-2011/msn_patni_q1_net_up_333_at_rs_162_crore.html News Wed, 27 Apr 2011 Priyanka Bhattacharya Ravi Machani, Director, IndiVillage, a business owner in the auto-components manufacturing industry who started his rural BPO initiative IndiVillage in 2009 in an effort to generate jobs for educated youth in his village, talks about the importance of this segment and how rural BPOs will help the industry grow http://www.bpowatchindia.com/bpo_interviews/msn/ravi_machaniindivillage/april-27-2011/msn_rural_bpos_are_bridging_the_digital_divide_and_helping_village_youth.html Interviews Wed, 27 Apr 2011 BPO Watch India Bureau N. Chandrasekaran, CEO and Managing Director of TCS, has been appointed the Vice-Chairman http://www.bpowatchindia.com/bpo_news/msn/niitnasscom/april-27-2011/msn_niit_founder_pawar_is_nasscom_chairman.html News Wed, 27 Apr 2011 BPO Watch India Bureau Net profit for the year ended March 2011 was posted at Rs 5,298 crore, up 15% from the profits in the last fiscal http://www.bpowatchindia.com/bpo_news/msn/wipro/april-27-2011/msn_wipro_q4_net_up_137_to_rs_13754_cr.html News Tue, 26 Apr 2011 BPO Watch India Bureau Finacle core banking solution version 10 had been already implemented in 12 banks across 19 countries http://www.bpowatchindia.com/bpo_news/msn/infosysfinacle/april-26-2011/msn_infosys_offering_finacle_to_more_indian_banks.html News Tue, 26 Apr 2011 BPO Watch India Bureau Growth in business volume will not exceed that of last year because of a higher comparison base, but volumes will be good http://www.bpowatchindia.com/bpo_news/msn/tcs/april-26-2011/msn_tata_consultancy_expects_smaller_operating_margin.html News Mon, 25 Apr 2011 BPO Watch India Bureau The companies are learned to be holding talks for sale of 60% share for Rs500-600 crore http://www.bpowatchindia.com/bpo_news/msn/accenturesubex/april-25-2011/msn_accenture_frontrunner_for_stake_in_subex.html News Mon, 25 Apr 2011 BPO Watch India Bureau While the firm had grown 8% in FY10 and 24% last year, Infosys managed to grow 5% and 21% in the two years respectively http://www.bpowatchindia.com/bpo_industry_report/msn/tcsinfosys/april-25-2011/msn_tcs_increases_lead_over_infosys.html Industry Report Mon, 25 Apr 2011 BPO Watch India Bureau IT industry will see 2 lakh fresh graduates entering the job market, while another 3 lakh people will change jobs within the industry http://www.bpowatchindia.com/bpo_news/msn/itites/april-25-2011/msn_for_it_hiring_2011_most_significant_after_2007.html News Thu, 21 Apr 2011 BPO Watch India Bureau Other tech jobs that made the list were computer systems analysts, technical writers and computer programmers http://www.bpowatchindia.com/bpo_news/msn/software_engineeringit/april-21-2011/msn_software_engineering_tops_best_it_job_in_us_-_survey.html News Thu, 21 Apr 2011 BPO Watch India Bureau The company has won three contracts with India-based companies and is is building out centers in Pune and Gurgaon http://www.bpowatchindia.com/bpo_news/msn/wns/april-21-2011/msn_wns_to_focus_on_india_operations.html News Thu, 21 Apr 2011 BPO Watch India Bureau The contract will help establish data centre, disaster recovery centre and customer care centres http://www.bpowatchindia.com/bpo_news/msn/hclcontract/april-21-2011/msn_hcl_infosystems_bags_jharkhands_rs_138-cr_project.html News Thu, 21 Apr 2011 BPO Watch India Bureau Revenues for the reported quarter were 31.5 per cent up at Rs 4,138.2 crore from Rs 3,132.1 crore in Q3 FY’10 http://www.bpowatchindia.com/bpo_news/msn/quarter_results/april-21-2011/msn_hcl_tech_net_profit_up_33.html News Wed, 20 Apr 2011 BPO Watch India Bureau Rs 8 crore project to offer services such as utility management, property tax payment, and building approvals http://www.bpowatchindia.com/bpo_news/msn/e-governancekochi/april-20-2011/msn_e-governance_to_be_a_reality_in_kochi_soon.html News Wed, 20 Apr 2011 BPO Watch India Bureau The IT firm will focus on enhancing the quality of infotainment solutions by focusing on innovations http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyamgenivi_alliance/april-20-2011/msn_satyam_inks_pact_with_genivi_alliance.html News Wed, 20 Apr 2011 BPO Watch India Bureau Companies plan to re-route work from offshore vendors to captive centres http://www.bpowatchindia.com/bpo_news/msn/forresteroffshore/april-20-2011/msn_outsourcing_partners_disappoint_clients_forrester.html News Tue, 19 Apr 2011 BPO Watch India Bureau HRMall to leverage technology, proprietary software and processes, and domain expertise to provide low-cost, HR, finance and accounting services http://www.bpowatchindia.com/bpo_news/msn/ayalaiq_backoffice/april-19-2011/msn_ayala_group_buys_us-based_bpo_firm.html News Tue, 19 Apr 2011 BPO Watch India Bureau Initiative between IT major and industry body to offer programmes aimed at developing the IT skills of graduates http://www.bpowatchindia.com/bpo_news/msn/wipronasscom/april-19-2011/msn_wipro_nasscom_tie-up_to_boost_employability_of_graduates.html News Tue, 19 Apr 2011 BPO Watch India Bureau Expansion to take place over next three months and take employee count past 700 in center and 20,000 in India http://www.bpowatchindia.com/bpo_news/msn/firstsourcehubli/april-19-2011/msn_firstsource_to_hire_500_in_hubli.html News Tue, 19 Apr 2011 BPO Watch India Bureau According to a survey by SME, 56% of the respondents believe that the market had picked up in 2010 when compared to 2009 http://www.bpowatchindia.com/bpo_news/msn/itites/april-19-2011/msn_it_ites-bpo_industry_upbeat_on_2011_outlook.html News Mon, 18 Apr 2011 BPO Watch India Bureau Company also to add 2000 professionals to its workforce in 2011 http://www.bpowatchindia.com/bpo_news/msn/wageraise/april-18-2011/msn_steria_set_to_dole_out_10-12_wage_hike.html News Mon, 18 Apr 2011 BPO Watch India Bureau Local BPOs are eyeing deals in the insurance, media, non-government organisations (NGOs) and banking sectors http://www.bpowatchindia.com/bpo_news/msn/kenyainsurance/april-18-2011/msn_kenyan_bpos_diversify_to_counter_foreign_rivals.html News Mon, 18 Apr 2011 BPO Watch India Bureau The certification, the first such opportunity in the country, will be offered irrespective of specialisation http://www.bpowatchindia.com/bpo_news/msn/certificationsri_lanka/april-18-2011/msn_sri_lanka_bpo_managers_soon_to_have_certification_facility.html News Mon, 18 Apr 2011 BPO Watch India Bureau There has been a 50% increase since 2008 in the number of non-graduates joining BPOs in tier II and III cities http://www.bpowatchindia.com/bpo_news/msn/tier_iitier_iii/april-18-2011/msn_bpos_offer_jobs_to_school_passouts_in_smaller_cities.html News Fri, 15 Apr 2011 BPO Watch India Bureau Board member K Dinesh also retires; company appoints former Microsoft India head Ravi Venkatesan as additional director http://www.bpowatchindia.com/bpo_news/msn/infosysmohandas_pai/april-15-2011/msn_mohandas_pai_quits_infosys_board.html News Fri, 15 Apr 2011 BPO Watch India Bureau Q4 revenue up 22% from previous year to Rs 7,250 crore, total income for the year up by 20.9% to Rs 28,712 crore http://www.bpowatchindia.com/bpo_news/msn/infosysrevenue/april-15-2011/msn_infosys_q4_net_up_171_to_rs_1818_cr_trails_forecast.html News Fri, 15 Apr 2011 BPO Watch India Bureau Technopark operations would initially have 100 people working on software development http://www.bpowatchindia.com/bpo_news/msn/oracle/april-15-2011/msn_oracle_sets_june_date_for_opening_in_technopark.html News Fri, 15 Apr 2011 BPO Watch India Bureau Rapid job switching has put a cloud over India’s competitiveness in the sector and may hinder growth http://www.bpowatchindia.com/bpo_news/msn/attritionassocham/april-15-2011/msn_attrition_rate_rises_to_55_per_cent_assocham.html News Thu, 14 Apr 2011 BPO Watch India Bureau Salaries in BRIC nations will be at par with those of developed countries, prompting people to take up senior posts in places such as India http://www.bpowatchindia.com/bpo_news/msn/frost_and_sullivanbrain_drain/april-14-2011/msn_reverse_brain_drain_to_be_mega_trend_frost_and_sullivan.html News Thu, 14 Apr 2011 BPO Watch India Bureau Alliance is part of VanceInfo’s strategic expansion into the BPO and financial services sector and will help serve a broader range of customers http://www.bpowatchindia.com/bpo_news/msn/vanceinfolifewood/april-14-2011/msn_vanceinfo_acquires_china-based_bpo_service_provider.html News Thu, 14 Apr 2011 BPO Watch India Bureau New set-up will help Ester Industries ensure energy efficiency and provide scalability for future growth http://www.bpowatchindia.com/bpo_news/msn/ibmester_industries_limited/april-14-2011/msn_ibm_inks_pact_with_ester_industries.html News Thu, 14 Apr 2011 BPO Watch India Bureau Unit is expected to provide direct and indirect employment to 500 people in the first phase with the figure rising five-fold in a few years http://www.bpowatchindia.com/bpo_news/msn/aegisdeoghar/april-14-2011/msn_aegis_plans_call_centre_in_deoghar.html News Wed, 13 Apr 2011 BPO Watch India Bureau The company will offer IT services to support the client’s banking and investment management business http://www.bpowatchindia.com/bpo_news/msn/hexawaredeal/april-13-2011/msn_hexaware_bags_huge_deal_stock_up_3_on_bse.html News Wed, 13 Apr 2011 BPO Watch India Bureau Economic growth to touch 10% in 12 years, Indians to take six of every 10 jobs globally in near future http://www.bpowatchindia.com/bpo_news/msn/tcschandrasekaran/april-13-2011/msn_global_financial_crisis_benefitted_india_tcs_ceo.html News Wed, 13 Apr 2011 BPO Watch India Bureau Networking technologies major to restructure consumer business and close down digital video camera firm Flip http://www.bpowatchindia.com/bpo_news/msn/ciscoflip/april-13-2011/msn_cisco_to_lay_off_550_employees.html News Wed, 13 Apr 2011 BPO Watch India Bureau Market to be worth $1.69 billion next year and $2.47 by 2014 as more sectors adopt BPO models says Gartner http://www.bpowatchindia.com/bpo_news/msn/gartnerdomestic/april-13-2011/msn_india’s_domestic_bpo_market_to_touch_14_bn_in_2011.html News Tue, 12 Apr 2011 BPO Watch India Bureau BPO collection model to combine with Ali Solution’s predictive and analytical modeling capabilities to improve dollars collected http://www.bpowatchindia.com/bpo_news/msn/aegisali_solutions/april-12-2011/msn_aegis_inks_pact_for_collections_solution.html News Tue, 12 Apr 2011 BPO Watch India Bureau Company expected to reap benefits of huge exposure to BFSI and have sequential growth of 5.6 per cent http://www.bpowatchindia.com/bpo_news/msn/tcsinfosys/april-12-2011/msn_tcs_to_outperform_infosys_wipro_hcl_again_in_q4.html News Tue, 12 Apr 2011 BPO Watch India Bureau IBM being relied on to help transform business processes, increase efficiency, and improve productivity and innovation http://www.bpowatchindia.com/bpo_news/msn/ibmcloud/april-12-2011/msn_industry_leaders_embrace_ibm_clouds.html News Tue, 12 Apr 2011 BPO Watch India Bureau Focus to be on innovation and value creation at three-day meet in Manila attended by 60 top executives and analysts http://www.bpowatchindia.com/bpo_news/msn/international_outsourcing_summitmanila/april-12-2011/msn_international_outsourcing_summit_to_be_held_in_october.html News Mon, 11 Apr 2011 BPO Watch India Bureau IT major charged with tardy progress in land utilization, claims approvals were delayed http://www.bpowatchindia.com/bpo_news/msn/infosysandhra_pradesh/april-11-2011/msn_infosys_locks_horns_with_andhra_government_over_sez.html News Mon, 11 Apr 2011 BPO Watch India Bureau COO Shibulal may take over as CEO in major organizational rejig that comes alongside a revamp in the way the company does business http://www.bpowatchindia.com/bpo_news/msn/infosyskris_gopalakrishnan/april-11-2011/msn_infosys_may_name_gopalakrishnan_as_next_chairman_by_april_15.html News Mon, 11 Apr 2011 BPO Watch India Bureau Project aims to help regulator in effective supervision through analyses of insurance companies and regulatory decision making http://www.bpowatchindia.com/bpo_news/msn/insuranceirda/april-11-2011/msn_infosys_mahindra_satyam_shortlisted_for_irda_venture.html News Fri, 08 Apr 2011 BPO Watch India Bureau Retrospective changes include stipulations on higher salary levels and convictions — even for traffic violations http://www.bpowatchindia.com/bpo_news/msn/ukmigrants/april-08-2011/msn_new_rules_to_hit_indian_migrants_in_uk.html News Fri, 08 Apr 2011 BPO Watch India Bureau Companies call staff to find out whether they reached home safely, hold training sessions for police officers http://www.bpowatchindia.com/bpo_news/msn/policesecurity/april-08-2011/msn_cops_read_bpo_women_their_rights.html News Fri, 08 Apr 2011 BPO Watch India Bureau The growth rate of 25 per cent could see the industry create 1.3 million direct and 3.2 million indirect jobs and take export revenues to $25 billion by 2016 http://www.bpowatchindia.com/bpo_news/msn/growthrevenues/april-08-2011/msn_it-bpo_sector_sees_stronger_growth_than_projected.html News Thu, 07 Apr 2011 BPO Watch India Bureau Industry giants plan ‘India-Pakistan e-land to help people meet, teach, learn and develop intellectual property http://www.bpowatchindia.com/bpo_news/msn/pakistanindia/april-07-2011/msn_pak_it_body_sees_trade_boost_from_links_with_india.html News Thu, 07 Apr 2011 BPO Watch India Bureau RSA banks on Accenture for four more years, outsources administrative functions to Bangalore and Mumbai http://www.bpowatchindia.com/bpo_news/msn/rsaaccenture/april-07-2011/msn_uk_insurance_giant_extends_deal_with_accenture.html News Thu, 07 Apr 2011 BPO Watch India Bureau Curriculum not up to date and students get limited exposure to the industry, said Adobe HR director http://www.bpowatchindia.com/bpo_news/msn/nasscograduates/april-07-2011/msn_only_25_graduates_readily_employable_nasscom.html News Thu, 07 Apr 2011 BPO Watch India Bureau India’s largest BPO buys IT services firm for 550 million dollars in a cash and debt deal. http://www.bpowatchindia.com/bpo_news/msn/genpactheadstrong/april-07-2011/msn_genpact_buys_it_services_company_headstrong.html News Wed, 06 Apr 2011 BPO Watch India Bureau DDD to provide services such as data entry, electronic publishing, and back-office administrative tasks http://www.bpowatchindia.com/bpo_news/msn/dddkenya/april-06-2011/msn_international_it_firm_launches_operations_in_nairobi.html News Wed, 06 Apr 2011 BPO Watch India Bureau New company to focus on emerging technologies such as cloud, social CRM, unified communications, mobility, business intelligence and analytics http://www.bpowatchindia.com/bpo_news/msn/mindtreehappiest_minds/april-06-2011/msn_mindtree’s_ex-chief_launches_happiest_minds.html News Wed, 06 Apr 2011 BPO Watch India Bureau Software firm fined for “overstating” revenue, income and cash balances by “more than $1 billion over five years” http://www.bpowatchindia.com/bpo_news/msn/satyam_computer_servicespw_india/april-06-2011/msn_satyam_pw_fined_175_mn_for_fraud.html News Wed, 06 Apr 2011 BPO Watch India Bureau Reluctance of companies to start operations stems from the 20 percent MAT to be charged on book profits http://www.bpowatchindia.com/bpo_news/msn/mihan_sezmaharashtra_airport_development_company/april-06-2011/msn_slow_progress_in_mihan_sez_worries_airport_developer.html News Wed, 06 Apr 2011 BPO Watch India Bureau Former Wipro Joint CEO to focus on next generation services offerings and growing process capabilities globally http://www.bpowatchindia.com/bpo_news/msn/vaswanidell_services/april-06-2011/msn_vaswani_to_head_dell_services’_applications_and_bpo_arm.html News Tue, 05 Apr 2011 BPO Watch India Bureau Shortage of skills in the US complements abundance of highly-qualified personnel in India http://www.bpowatchindia.com/bpo_news/msn/usskill/april-05-2011/msn_indian_it_firms_hire_few_us_citizens.html News Tue, 05 Apr 2011 BPO Watch India Bureau SPi Global is the largest Filipino-owned BPO company, employing 12,000 people in the Philippines http://www.bpowatchindia.com/bpo_news/msn/spi_globalmanila/april-05-2011/msn_spi_global_wins_bpo_company_of_the_year_award.html News Tue, 05 Apr 2011 BPO Watch India Bureau Multi-million dollar contract involves providing round-the-clock end-to-end application development and maintenance http://www.bpowatchindia.com/bpo_news/msn/tcsair_liquide/april-05-2011/msn_tcs_bags_air_liquide_deal.html News Tue, 05 Apr 2011 BPO Watch India Bureau State government to set up authority to oversee development of sector and give a push to e-governance monitoring http://www.bpowatchindia.com/bpo_news/msn/bihare-governance/april-05-2011/msn_bihar_to_develop_it_sector.html News Tue, 05 Apr 2011 BPO Watch India Bureau Acquisition of US-based SAIC’s practice to be complete by first quarter of next fiscal and to be funded by internal cash resources http://www.bpowatchindia.com/bpo_news/msn/wiprosaic/april-05-2011/msn_wipro_buys_it_unit_for_150_mn.html News Tue, 05 Apr 2011 BPO Watch India Bureau Software major consolidates verticals, revamps service lines and chalks out country specific marketing plans http://www.bpowatchindia.com/bpo_news/msn/wiprorevamp/april-05-2011/msn_wipro_puts_lean_structure_in_place.html News Fri, 01 Apr 2011 By BPO Watch India Bureau The survey has taken views from the business leaders and senior executives across Asian economies including China, India http://www.bpowatchindia.com/bpo_features/msn/survey/april-01-2011/msn_bti_consultants_releases_the_‘asian_outlook_2011’_survey.html Features Fri, 01 Apr 2011 BPO Watch India Bureau Graduates from rural areas staff Muzaffarpur facility handling business processes of banking, telecom and insurance companies http://www.bpowatchindia.com/bpo_news/msn/gurgaonmuzaffarpur/april-01-2011/msn_gurgaon_student_sets_up_bpo_in_bihar.html News Fri, 01 Apr 2011 BPO Watch India Bureau Maturity to handle complex projects, proven track record and ability to drive down costs would help bag deals up for renewal http://www.bpowatchindia.com/bpo_news/msn/contractsrenewal/april-01-2011/msn_indian_firms_eye_20_billion_outsourcing_contracts.html News Fri, 01 Apr 2011 BPO Watch India Bureau Exporters question rationale while CPM blasts Trinamool chief for lack of understanding of industry http://www.bpowatchindia.com/bpo_news/msn/mamata_banerjeepatton_international/april-01-2011/msn_mamata’s_anti-sez_stand_raises_eyebrows.html News Fri, 01 Apr 2011 Priyanka Bhattacharya Anand Sharma, CFO and Head Management Services(India), CPA Global, talks about the company’s focus in legal service outsourcing http://www.bpowatchindia.com/bpo_interviews/msn/anand_shrmacpa_global/april-01-2011/msn_general_legal_services_is_very_big_right_now.html Interviews Fri, 01 Apr 2011 BPO Watch India Bureau New facility extends company’s global cloud delivery capabilities to meet needs of businesses in Asia Pacific http://www.bpowatchindia.com/bpo_news/msn/ibmasia_pacific/april-01-2011/msn_ibm_invests_38_million_in_cloud_computing_center.html News Thu, 31 Mar 2011 BPO Watch India Bureau Company does not see substantial growth in Indian market, says Europe is lagging behind http://www.bpowatchindia.com/bpo_news/msn/tcsus/march-31-2011/msn_tcs_bets_on_us_market.html News Thu, 31 Mar 2011 BPO Watch India Bureau Company allowed to access bank accounts, asked to furnish bank guarantee of Rs 267 crore http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyamcbdt/march-31-2011/msn_hc_orders_mahindra_satyam_to_deposit_rs_350_cr_with_cbdt.html News Thu, 31 Mar 2011 BPO Watch India Bureau Company doubles revenues in segment over two years and has clients such as Walmart, Marks & Spencer http://www.bpowatchindia.com/bpo_news/msn/cognizantinfosys/march-31-2011/msn_cognizant_poses_retail_challenge_to_infosys.html News Thu, 31 Mar 2011 BPO Watch India Bureau Spending of $29.4 billion on media tablets to drive increase to $3.6 trillion http://www.bpowatchindia.com/bpo_news/msn/gartnerspending/march-31-2011/msn_global_it_spending_set_to_rise_56_percent.html News Wed, 30 Mar 2011 BPO Watch India Bureau Five-year pact signed for processes such as accounts payable, accounts receivable, month-end close, and balance sheet reconciliations http://www.bpowatchindia.com/bpo_news/msn/cevaaccenture/march-30-2011/msn_accenture_bags_deal_with_dutch_giant.html News Wed, 30 Mar 2011 BPO Watch India Bureau IT firm will provide core banking solutions to Australia’s leading financial institution http://www.bpowatchindia.com/bpo_news/msn/tcscua/march-30-2011/msn_tcs_bags_australia_contract.html News Wed, 30 Mar 2011 BPO Watch India Bureau Two individual lawsuits filed against Infosys over the past few weeks http://www.bpowatchindia.com/bpo_news/msn/infosyswipro/march-30-2011/msn_infosys_wipro_tcs_face_lawsuits_over_h1b_visa_and_age_discrimination.html News Wed, 30 Mar 2011 BPO Watch India Bureau Employees have to choose between job loss and freeze on annual increments and reduction in various benefits http://www.bpowatchindia.com/bpo_news/msn/hcl_bponorthern_ireland/march-30-2011/msn_1200_hcl_bpo_services_staff_get_a_raw_deal.html News Tue, 29 Mar 2011 BPO Watch India Bureau Philippines want to capitalize on the big demand for BPO services in the Asia-Pacific region http://www.bpowatchindia.com/bpo_news/msn/philippines_bpo/march-29-2011/msn__philippines_bpo_sector_eyes_new_markets.html News Tue, 29 Mar 2011 BPO Watch India Bureau iGate consortium to buy 63 per cent stake for $921 million, including 45.6 percent of the Patni brothers and 17.4 per cent of General Atlantics http://www.bpowatchindia.com/bpo_news/msn/patniigate/march-29-2011/msn_sebi_approves_igate_takeover_of_patni.html News Tue, 29 Mar 2011 BPO Watch India Bureau Company looks at land in Salt Lake Sector V and Rajarhat, aims to increase workforce in city by 2,000 http://www.bpowatchindia.com/bpo_news/msn/aegiskolkata/march-29-2011/msn_aegis_eyes_integrated_kolkata_campus.html News Tue, 29 Mar 2011 BPO Watch India Bureau Demand for IT services is fuelled by 7 percent GDP growth in last calendar year http://www.bpowatchindia.com/bpo_news/msn/brazilgdp/march-29-2011/msn_top_indian_tech_firms_head_towards_brazil.html News Mon, 28 Mar 2011 BPO Watch India Bureau Fresh ideas help take businesses to new heights and result in a positive outlook for the Indian It and BPO industry http://www.bpowatchindia.com/bpo_news/msn/promotersmanagers/march-28-2011/msn_promoters_make_way_for_managers.html News Mon, 28 Mar 2011 BPO Watch India Bureau Chennai firm alleges tech major has lured away more than 50 of its employees to cripple it http://www.bpowatchindia.com/bpo_news/msn/cognizanthov/march-28-2011/msn_cognizant_sued_over_employee_poaching.html News Mon, 28 Mar 2011 BPO Watch India Bureau Bank seeks premium of 35-40 percent to sell its stake in BPO firm by the end of the year http://www.bpowatchindia.com/bpo_news/msn/icici_bankfirstsource/march-28-2011/msn_icici_bank_looks_to_exit_firstsource.html News Mon, 28 Mar 2011 BPO Watch India Bureau Companies focus on reaching $10 billion revenue mark within three years http://www.bpowatchindia.com/bpo_news/msn/revenuegrowth/march-28-2011/msn_it_giants_eye_18-22_percent_revenue_growth.html News Fri, 25 Mar 2011 BPO Watch India Bureau Sri Lanka’s IT-BPO industry is focussed at positioning itself as a key outsourcing destination http://www.bpowatchindia.com/bpo_news/msn/sri_lankabpo/march-25-2011/msn_sri_lanka_itbpo_sector_to_be__1_bn_by_2015.html News Fri, 25 Mar 2011 BPO Watch India Bureau Captives prefer tier II locations for expansion and business continuity for cost benefit reasons http://www.bpowatchindia.com/bpo_news/msn/bpocities/march-25-2011/msn_captives_prefer_tier_ii_and_iii_cities_where’s_the_infrastructure.html News Fri, 25 Mar 2011 BPO Watch India Bureau Growth rate of 16-18% in industry will be driven by improved situation in the US and increased traction http://www.bpowatchindia.com/bpo_news/msn/salariesgrowth/march-25-2011/msn_it-bpo_sector_booms;_salaries_jump_by_10-12.html News Fri, 25 Mar 2011 Priyanka Bhattacharya Attrition rate is as high as 30 percent in the outsourcing segment, which is highly competitive in terms of salary http://www.bpowatchindia.com/bpo_news/msn/growthtransparency/march-25-2011/msn_growth_opportunity_transparency_help_retain_employees.html News Fri, 25 Mar 2011 BPO Watch India Bureau Company plans to offer application services, infrastructure management, package implementation and architecture services http://www.bpowatchindia.com/bpo_news/msn/infosysafrica/march-25-2011/msn_infosys_plans_to_strengthen_africa_presence.html News Fri, 25 Mar 2011 BPO Watch India Bureau Large companies have enough social consciousness and the legislation could be misused with regard to branding, said the Wipro Chairman http://www.bpowatchindia.com/bpo_news/msn/wiproazim_premji/march-25-2011/msn_premji_opposes_making_csr_spending_mandatory.html News Thu, 24 Mar 2011 BPO Watch India Bureau IT major to benefit from revival in telecom revenues and higher spend on discretionary services by customers http://www.bpowatchindia.com/bpo_news/msn/infosystcs/march-24-2011/msn_infosys_set_to_reverse_underperformance_to_tcs.html News Thu, 24 Mar 2011 Priyanka Bhattacharya Spanco CEO Pravin Kumar is considered one of the pioneers of the domestic call centre industry in the country http://www.bpowatchindia.com/bpo_features/msn/pravin_kumarspanco/march-24-2011/msn_empowering_the_man_manager.html Features Thu, 24 Mar 2011 BPO Watch India Bureau Intel to focus on x86 microprocessor, Oracle to continue customer support for products that already run on Itanium http://www.bpowatchindia.com/bpo_news/msn/oracleintel_itanium/march-24-2011/msn_oracle_to_stop_writing_software_for_intel_itanium.html News Thu, 24 Mar 2011 BPO Watch India Bureau High levels of attrition could also affect the country’s vast talent pool, says the HR giant http://www.bpowatchindia.com/bpo_news/msn/attritionindia/march-24-2011/msn_attrition_worries_plague_india_randstad.html News Thu, 24 Mar 2011 BPO Watch India Bureau IT major finalizes planned changes in organizational structure as part of effort to become leaner and bolder http://www.bpowatchindia.com/bpo_news/msn/wiprosalary/march-24-2011/msn_wipro_promises_across-the-board_salary_hikes.html News Wed, 23 Mar 2011 BPO Watch India Bureau Low pricing in domestic market makes large companies go slow http://www.bpowatchindia.com/bpo_news/msn/pricingdomestic_market/march-23-2011/msn_re_1_per_minute_pricing_becomes_a_reality_in_bpo_industry.html News Wed, 23 Mar 2011 BPO Watch India Bureau Total permanent and temporary jobs to exceed the 77,000 created during the Atlanta Games http://www.bpowatchindia.com/bpo_news/msn/london_olympicsjobs/march-23-2011/msn_olympics_employment_boost_for_it_sector.html News Wed, 23 Mar 2011 BPO Watch India Bureau TK Kurien’s salary in range of Rs 3 crore to Rs 10 crore includes periodic increments and variable pay http://www.bpowatchindia.com/bpo_news/msn/wiprokurien/march-23-2011/msn_wipros_ceo_highest_paid_in_indian_it_services.html News Wed, 23 Mar 2011 BPO Watch India Bureau Three other companies already served notices for cancellation of allotment of 750 acres of prime land http://www.bpowatchindia.com/bpo_news/msn/andhra_pradeshsez/march-23-2011/msn_ap_govt_may_take_back_infosys_sez_land.html News Wed, 23 Mar 2011 BPO Watch India Bureau Annual contract value to cross the $4 billion mark http://www.bpowatchindia.com/bpo_news/msn/faogrowth/march-23-2011/msn_fao_market_to_grow_by_20_percent.html News Tue, 22 Mar 2011 BPO Watch India Bureau Survey shows Europe is the most desirable destination, oil & gas and hospitality sector witness maximum global relocation http://www.bpowatchindia.com/bpo_news/msn/surveyjobs/march-22-2011/msn_indian_workers_expand_horizons_to_get_right_job.html News Tue, 22 Mar 2011 BPO Watch India Bureau The company had filed petitions seeking relief for reopening assessments for the assessment years 2003-04 to 2008-09 http://www.bpowatchindia.com/bpo_news/msn/satyammahindra_satyam/march-22-2011/msn_i-t_dept_issues_rs_616-cr_tax_notice_to_mahindra_satyam.html News Tue, 22 Mar 2011 BPO Watch India Bureau Company plans to increase workforce in the country by a “few thousand” http://www.bpowatchindia.com/bpo_news/msn/dellrevenue/march-22-2011/msn_dell_nears_2-bn_annual_revenue_in_india.html News Tue, 22 Mar 2011 BPO Watch India Bureau Deal involves applications, infrastructure and projects for 10,000 users and aims to allow BAA to focus on running airports http://www.bpowatchindia.com/bpo_news/msn/capgeminibaa/march-22-2011/msn_consortium_headed_by_capgemini_bags_£100_million_contract_for_uk_airports.html News Tue, 22 Mar 2011 BPO Watch India Bureau Social sector BPO to use funds for capital expansion and for ramping up operations http://www.bpowatchindia.com/bpo_news/msn/vindhyafunding/march-22-2011/msn_vindhya_gets_venture_funding.html News Tue, 22 Mar 2011 BPO Watch India Bureau Company to turn senior managers into functional experts and place them in consulting roles http://www.bpowatchindia.com/bpo_news/msn/infosysips/march-22-2011/msn_infosys_plans_to_own_ips_reduce_dependence_on_headcount.html News Tue, 22 Mar 2011 BPO Watch India Bureau Increase is in tune with plans to generate revenue of $1 billion in five years from integrated IT solution http://www.bpowatchindia.com/bpo_news/msn/tcsion/march-22-2011/msn_tcs_eyes_1000_ion_customers_by_year-end.html News Mon, 21 Mar 2011 BPO Watch India Bureau Big corporate house pay less tax as more exemptions are available to them http://www.bpowatchindia.com/bpo_news/msn/sopstax/march-21-2011/msn_big_corporates_get_lavish_tax_sops_says_cag.html News Mon, 21 Mar 2011 BPO Watch India Bureau The jobs in focus areas would take the company’s overall headcount to 22,000 http://www.bpowatchindia.com/bpo_news/msn/hinduja_global_solutionspartha_de_sarkar/march-21-2011/msn_hinduja_global_to_hire_2000_people_in_next_fiscal_year.html News Mon, 21 Mar 2011 BPO Watch India Bureau The consortium will help KPO firms to bid for contracts from companies with multiple lines of businesses http://www.bpowatchindia.com/bpo_news/msn/consortium/march-21-2011/msn_kpos_form_consortium_to_bag_big_deals.html News Mon, 21 Mar 2011 BPO Watch India Bureau Contract is part of IEC master plan to help it provide efficient service and enhance reliability of distribution network http://www.bpowatchindia.com/bpo_news/msn/accentureiec/march-21-2011/msn_accenture_bags_two-year_deal_with_israel_electric_corporation.html News Mon, 21 Mar 2011 BPO Watch India Bureau Companies to initially foot the bill for the installation, vehicle owners to pay back in 10 months http://www.bpowatchindia.com/bpo_news/msn/gpscabs/march-21-2011/msn_gps_in_bpo_cabs_to_become_reality_soon.html News Mon, 21 Mar 2011 BPO Watch India Bureau Minister urges people to leave if they can and restrict travel within country http://www.bpowatchindia.com/bpo_news/msn/bahrainevacuate/march-21-2011/msn_indian_it_companies_evacuate_staff_from_bahrain.html News Fri, 18 Mar 2011 BPO Watch India Bureau Those who quit include Oracle India MD, Microsoft India Chairman, Wipro Joint CEOs and MindTree Executive Chairman http://www.bpowatchindia.com/bpo_news/msn/resignationexit/march-18-2011/msn_top-level_exits_cause_ripples_in_it_industry.html News Fri, 18 Mar 2011 BPO Watch India Bureau Melstar set to generate profits of Rs 2 crore by the end of this fiscal year http://www.bpowatchindia.com/bpo_news/msn/yash_birlamelstar/march-18-2011/msn_yash_birla_group_sees_it_business_revival.html News Fri, 18 Mar 2011 BPO Watch India Bureau Company unsure the incentives offered by previous regime would continue http://www.bpowatchindia.com/bpo_news/msn/wiproegypt/march-18-2011/msn_turmoil_prompts_wipro_to_shelve_egypt_expansion.html News Thu, 17 Mar 2011 BPO Watch India Bureau The market was worth $400m in 2010 says the “2010 Leading Providers of Legal Process Outsourcing” report http://www.bpowatchindia.com/bpo_news/msn/lporesults/march-17-2011/msn_global_lpo_market_expected_to_be_worth_24bn_by_2012.html News Thu, 17 Mar 2011 BPO Watch India Bureau IT, KPO teams to double headcount, decision on BPO staff strength to be taken next month http://www.bpowatchindia.com/bpo_news/msn/fidelityjobs/march-17-2011/msn_fidelity_to_transfer_more_it_kpo_jobs_to_bangalore.html News Thu, 17 Mar 2011 BPO Watch India Bureau HCL also terms as rumours talk of expression of interest to evaluate acquisition of 50% stake in EXL Services http://www.bpowatchindia.com/bpo_news/msn/exlhcl_tech/march-17-2011/msn_in_no_mood_to_sell_exl_chairman_denies_rumours.html News Thu, 17 Mar 2011 BPO Watch India Bureau Minority shareholders to be offered cash, interest-bearing non-convertible debentures, or shares in the merged entity http://www.bpowatchindia.com/bpo_news/msn/psi_data_systemsaditya_birla_minacs/march-17-2011/msn_psi_data_systems_to_merge_with_aditya_birla_minacs.html News Thu, 17 Mar 2011 BPO Watch India Bureau Wipro, Infosys book flight tickets, HCL allows employees to go on leave http://www.bpowatchindia.com/bpo_news/msn/japanwipro/march-17-2011/msn_efforts_intensify_to_evacuate_indian_workers_in_japan.html News Thu, 17 Mar 2011 Priyanka Bhattacharya Players are evolving their offerings to more comprehensive legal services http://www.bpowatchindia.com/bpo_features/msn/lpolso/march-17-2011/msn_lpo_takes_new_growth_path.html Features Thu, 17 Mar 2011 BPO Watch India Bureau Facility will help clients choose from the best technologies and integrate them increase revenue on cloud-based services http://www.bpowatchindia.com/bpo_news/msn/tech_mahindracloud/march-17-2011/msn_tech_mahindra_inaugurates_cloud_competency_lab.html News Thu, 17 Mar 2011 BPO Watch India Bureau Company gets recognition for helping clients transform businesses and register sharp rise in revenues http://www.bpowatchindia.com/bpo_news/msn/genpactexcellence_award/march-17-2011/msn_genpact_bags_outsourcing_excellence_award.html News Wed, 16 Mar 2011 BPO Watch India Bureau Indian firm to offer expertise on event and venue management technologies to the Qatar firm http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyamcontract/march-16-2011/msn_mahindra_satyam_bags_contract_from_qatar_firm.html News Wed, 16 Mar 2011 BPO Watch India Bureau The deal covers end-to-end IT infrastructure services for the Dutch firm http://www.bpowatchindia.com/bpo_news/msn/tcsroyal_haskoning/march-16-2011/msn_tcs_bags_multi-million_dollar_deal_from_dutch_firm.html News Wed, 16 Mar 2011 BPO Watch India Bureau The bank plans to set up ATMs in nine zones through outsourcing http://www.bpowatchindia.com/bpo_news/msn/union_bankatm/march-16-2011/msn_union_bank_to_outsource_work_for_1000_atms.html News Wed, 16 Mar 2011 BPO Watch India Bureau BPO market was getting more and more competitive http://www.bpowatchindia.com/bpo_news/msn/bpoglobal_bpo/march-16-2011/msn_bpo_firms_seek_longer_tax_breaks_in_philippines_.html News Wed, 16 Mar 2011 BPO Watch Companies are facilitating travel to employees who has expressed their desire to return to safety http://www.bpowatchindia.com/bpo_news/msn/infosystcs/march-16-2011/msn_indian_it_firms_evacuate_staff_from_japan.html News Wed, 16 Mar 2011 BPO Watch India Bureau Lack of expertise at IT within the civil service has led to the outsourcing being cartelized, the experts have said. http://www.bpowatchindia.com/bpo_news/msn/outsourcinggovernment/march-16-2011/msn_it_companies_batter_british_mps_on_outsourcing.html News Tue, 15 Mar 2011 BPO Watch India Bureau Company made its last acquisition five months ago on October 21 http://www.bpowatchindia.com/bpo_news/msn/ibmacquisitions/march-15-2011/msn_ibm_faces_longest_deal_drought_since_2003_despite_11_billion_in_cash.html News Tue, 15 Mar 2011 BPO Watch India Bureau Top performers get incentives of 200 percent, average payout is 165 percent http://www.bpowatchindia.com/bpo_news/msn/cognizantbonus/march-15-2011/msn_cognizant_doles_out_massive_bonuses.html News Tue, 15 Mar 2011 BPO Watch India Bureau The initiative aims to improve skill sets and thus raise the employability levels of the youth http://www.bpowatchindia.com/bpo_news/msn/bciicos/march-15-2011/msn_universities_rush_for_bpo_talent_development_program.html News Tue, 15 Mar 2011 BPO Watch India Bureau Services are being sold directly on a per user monthly price model with a one-three year customer lock-in period http://www.bpowatchindia.com/bpo_news/msn/wiprocloud/march-15-2011/msn_wipro_ramps_up_cloud_service_for_the_india_market.html News Tue, 15 Mar 2011 BPO Watch India Bureau Financial services integration project is part of a modernization drive that includes network integrator, mail operations hardware and change management http://www.bpowatchindia.com/bpo_news/msn/india_postinfosys/march-15-2011/msn_infosys_tcs_wipro_hp_vie_for_india_posts_contract.html News Tue, 15 Mar 2011 BPO Watch India Bureau Low labor costs and large pool of management accountants lure global companies to set up delivery centers http://www.bpowatchindia.com/bpo_news/msn/sri_lankafao/march-15-2011/msn_sri_lanka_becomes_fao_destination_of_choice.html News Mon, 14 Mar 2011 BPO Watch India Bureau Agreement with Board of Investment envisages setting up of ITeS venture in Colombo http://www.bpowatchindia.com/bpo_news/msn/dialog_axiatadialog_business_services/march-14-2011/msn_malaysian_mobile_firm_bags_lankan_bpo_contract.html News Mon, 14 Mar 2011 BPO Watch India Bureau The consortium was established to share best industry practices and prevent poaching of staff by one another http://www.bpowatchindia.com/bpo_news/msn/kpoconsortium/march-14-2011/msn_kpos_team_up_to_grab_big_deals.html News Mon, 14 Mar 2011 BPO Watch India Bureau Infosys says employees safe; connectivity problems hinders gathering of information on families http://www.bpowatchindia.com/bpo_news/msn/japantsunami/march-14-2011/msn_it_firms_evacuate_staff_following_tsunami_in_japan.html News Mon, 14 Mar 2011 BPO Watch India Bureau Private agency to operate facility set to start within weeks; list of 28 types of complaints drawn up http://www.bpowatchindia.com/bpo_news/msn/gurgaonmunicipal_corporation/march-14-2011/msn_call_center_to_register_civic_complaints_in_gurgaon.html News Mon, 14 Mar 2011 BPO Watch India Bureau Consulting major predicts that revenues will touch $71.7 billion while the sector provides indirect employment to an additional 80 lakh people http://www.bpowatchindia.com/bpo_news/msn/deloitterevenues/march-14-2011/msn_domestic_it_industry_to_hire_226_lakh_this_year_says_deloitte.html News Fri, 11 Mar 2011 BPO Watch India Bureau Company to put all BPM activities under one umbrella and use rightshore concept to deliver optimized solutions to clients http://www.bpowatchindia.com/bpo_news/msn/capgeminirightshore/march-11-2011/msn_capgemini_aims_for_top-three_slot.html News Fri, 11 Mar 2011 BPO Watch India Bureau Shift in focus prompted by clients moving towards spending on system integration and consulting http://www.bpowatchindia.com/bpo_news/msn/infosystransformational_deals/march-11-2011/msn_infosys_closes_big_transformational_deals.html News Fri, 11 Mar 2011 Priyanka Bhattacharya Firms hiving off hiring to cut down on operational costs and invest more in retaining the right set of people http://www.bpowatchindia.com/bpo_news/msn/recruitmentrpo/march-11-2011/msn_recruitment_outsourcing_a_phenomenon_set_to_roll.html News Fri, 11 Mar 2011 BPO Watch India Bureau TCS to help streamline operations and improve efficiencies to cope with changes brought about by the UK Legal Services Act http://www.bpowatchindia.com/bpo_news/msn/lpotcs/march-11-2011/msn_tcs_wins_contract_from_law_society_of_england_and_wales.html News Thu, 10 Mar 2011 BPO Watch India Bureau Two-year MA courses in education, teacher education and development to be offered in the first year http://www.bpowatchindia.com/bpo_news/msn/azim_premji_foundationuniversity/march-10-2011/msn_premji’s_dream_university_to_be_launched_in_july.html News Thu, 10 Mar 2011 BPO Watch India Bureau Scout team looks at 150 potential companies with non-English speaking countries as main target areas http://www.bpowatchindia.com/bpo_news/msn/infosyshealthcare/march-10-2011/msn_infosys_looks_to_expand_in_healthcare_and_government_sectors.html News Thu, 10 Mar 2011 BPO Watch India Bureau LPO aims to increase the number of its employees in India from 850 to 1,100 http://www.bpowatchindia.com/bpo_news/msn/cpa_globallpo/march-10-2011/msn_cpa_global_to_recruit_500_staff_by_next_year.html News Thu, 10 Mar 2011 BPO Watch India Bureau IT giants adopt models to increase revenue without adding to headcount http://www.bpowatchindia.com/bpo_news/msn/tcsinfosys/march-10-2011/msn_tcs_infosys_wipro_move_towards_pay-as-you-use_model.html News Wed, 09 Mar 2011 BPO Watch India Bureau Software major invites updates on Facebook, Twitter, Convergys organises discounted treats at cafeteria and holds tribal art expo http://www.bpowatchindia.com/bpo_news/msn/womens_daywipro/march-09-2011/msn_wipro_convergys_make_womens_day_special.html News Wed, 09 Mar 2011 BPO Watch India Bureau Solution includes modeling, process management SOA and cloud integration to reduce costs and increase speed http://www.bpowatchindia.com/bpo_news/msn/software_agcloud_ready/march-09-2011/msn_software_ag_unveils_cloud_ready.html News Wed, 09 Mar 2011 BPO Watch India Bureau The global IT solutions and BPO provider is looking to make a mark in tier 2 cities in Andhra Pradesh and Tamil Nadu http://www.bpowatchindia.com/bpo_news/msn/htc_globalguindy/march-09-2011/msn_htc_global_to_hire_3000_in_the_next_fiscal.html News Wed, 09 Mar 2011 BPO Watch India Bureau The unit, iON, will have a pay-per-use model and use cloud computing to provide on-demand business solutions http://www.bpowatchindia.com/bpo_news/msn/tcsion/march-09-2011/msn_tcs_creates_business_unit_for_smbs.html News Wed, 09 Mar 2011 BPO Watch India Bureau The need to take care of their homes and the bias of aged board members make it difficult for women to head Indian IT firms http://www.bpowatchindia.com/bpo_news/msn/ceoboard/march-09-2011/msn_few_women_at_the_top.html News Tue, 08 Mar 2011 BPO Watch India Bureau Letting RPOs handle hiring makes process more efficient, reduces costs and cuts time taken, feel companies http://www.bpowatchindia.com/bpo_news/msn/letting_rpos_handle_hiring_makes_process_more_efficientreduces_costs_and_cuts_time_taken/march-08-2011/msn_recruitment_outsourcing_the_next_big_thing.html News Tue, 08 Mar 2011 BPO Watch India Bureau Company has cemented its place with clients as a trustworthy partner http://www.bpowatchindia.com/bpo_news/msn/integreon/march-08-2011/msn_integreon_posts_record_growth.html News Tue, 08 Mar 2011 BPO Watch India Bureau Under pact, Intelenet will provide services ranging from back-office processes and customer support functions http://www.bpowatchindia.com/bpo_news/msn/intelenettata_teleservices/march-08-2011/msn_intelenet_joins_hands_with_tata_teleservices_.html News Tue, 08 Mar 2011 BPO Watch India Bureau BPO strives to empower its employees by spreading awareness about the issue, and by teaching them how to handle money http://www.bpowatchindia.com/bpo_news/msn/ruralempowerment/march-08-2011/msn_rural_bpo_on_empowerment_mission.html News Mon, 07 Mar 2011 Priyanka Bhattacharya Nasscom president Som Mittal shares his views on the Indian BPO industry and the expectations for the coming fiscal http://www.bpowatchindia.com/bpo_interviews/msn/nasscombfsi/march-07-2011/msn_indian_vendors_need_to_re-position_bpos_as_transformational.html Interviews Mon, 07 Mar 2011 BPO Watch India Bureau Deal will help firm provide end-to-end outsourcing services to 65 heath plans and third-party administrators http://www.bpowatchindia.com/bpo_news/msn/trizettotela_sourcing/march-07-2011/msn_trizetto_acquires_pune-based_bpo_firm_.html News Mon, 07 Mar 2011 BPO Watch India Bureau Rapidly rising sector building on the comparative advantage of the country, says quarterly report http://www.bpowatchindia.com/bpo_news/msn/world_bankphilippines/march-07-2011/msn_wb_upbeat_on_philippines_bpo_trade.html News Mon, 07 Mar 2011 BPO Watch India Bureau Relocation to India only option for 200 employees to retain job after call centre loses key contract http://www.bpowatchindia.com/bpo_news/msn/national_expresseast_coast/march-07-2011/msn_uk_workers_face_prospect_of_moving_to_mumbai.html News Mon, 07 Mar 2011 BPO Watch India Bureau Govt considering providing land near Patna; decision in March-end or April http://www.bpowatchindia.com/bpo_news/msn/infosysbihta/march-07-2011/msn_infosys_eyes_bihar_for_software_development_centre.html News Fri, 04 Mar 2011 BPO Watch India Bureau Delegation has positive meetings with 11 potential investors at India Leadership Forum in Mumbai http://www.bpowatchindia.com/bpo_news/msn/south_africanasscom/march-04-2011/msn_india_sees_s_africa_as_key_to_bpo_investment_strategies_.html News Fri, 04 Mar 2011 BPO Watch India Bureau Science and computer science graduates and diploma holders are being looked at for hiring at lower wages http://www.bpowatchindia.com/bpo_news/msn/non-engineeringwages/march-04-2011/msn_it_firms_look_at_non-engineering_graduates_to_cut_cost.html News Fri, 04 Mar 2011 Priyanka Bhattacharya Back-office BPO services provider to create a separate division and management team to handle the business http://www.bpowatchindia.com/bpo_features/msn/jindal_intellicom/march-04-2011/msn_jindal_intellicom_eyes_growing_domestic_market.html Features Fri, 04 Mar 2011 BPO Watch India Bureau Measure taken to attract freshers as war for talent reaches a peak and IT major grapples with high attrition rates http://www.bpowatchindia.com/bpo_news/msn/wiprobonds/march-04-2011/msn_wipro_scraps_employment_bonds_for_fresh_graduates.html News Thu, 03 Mar 2011 BPO Watch India Bureau Project that could go to Infosys, Tech Mahindra, or one of company’s existing outsourcers, might affect 1,200 jobs http://www.bpowatchindia.com/bpo_news/msn/telstrainfosys/march-03-2011/msn_telstra_confirms_bpo_outsourcing.html News Thu, 03 Mar 2011 BPO Watch India Bureau High attrition rate fuelled by irregular working hours makes retention of personnel a challenge for firms http://www.bpowatchindia.com/bpo_news/msn/pharmakpo/march-03-2011/msn_talent_crunch_worries_pharma_kpos.html News Thu, 03 Mar 2011 BPO Watch India Bureau IT major uses Oracle’s utilities network management system to enable real-time sharing of information http://www.bpowatchindia.com/bpo_news/msn/infosysoracle/march-03-2011/msn_infosys_beefs_up_us_power_utility_service.html News Wed, 02 Mar 2011 Shweta Verma BPO employees are more focused on careers with brands that have proven stability, says Ashish Garg of Convergys http://www.bpowatchindia.com/bpo_interviews/msn/convergysretention/march-02-2011/msn_hr_focus_on_innovation_skill_building.html Interviews Wed, 02 Mar 2011 BPO Watch India Bureau Centre will enhance infrastructure required to consolidate state level applications http://www.bpowatchindia.com/bpo_news/msn/tcspuducherry/march-02-2011/msn_tcs_bags_contract_for_puducherry_data_centre.html News Wed, 02 Mar 2011 BPO Watch India Bureau Wipro chairman strives to win back market share, urges staff to trust instincts and skills http://www.bpowatchindia.com/bpo_news/msn/wiproazim_premji/march-02-2011/msn_premji_banks_on_greater_innovation_swifter_action.html News Wed, 02 Mar 2011 BPO Watch India Bureau No negative proposals in Budget, which is well-balanced, pragmatic and growth oriented http://www.bpowatchindia.com/bpo_news/msn/budgetgrowth/march-02-2011/msn_budget_in_line_with_reform_process_says_industry.html News Wed, 02 Mar 2011 BPO Watch India Bureau The centre has increased its daily processing capacity from 20,000 returns to 1.5 lakh returns in 2010-11 http://www.bpowatchindia.com/bpo_news/msn/income_taxbangalore/march-02-2011/msn_finance_minister_praises_bangalore_tax_processing_centre.html News Tue, 01 Mar 2011 BPO Watch India Bureau The software firm honoured for helping customers achieve operational excellence and improve quality http://www.bpowatchindia.com/bpo_news/msn/ramcoexcellence_awards/march-01-2011/msn_ramco_systems_awarded_for_operational_excellence_.html News Tue, 01 Mar 2011 BPO Watch India Bureau Turmoil could upset company’s plans to get back on to the growth path http://www.bpowatchindia.com/bpo_news/msn/west_asiawipro/march-01-2011/msn_west_asia_unrest_worries_wipro_technologies.html News Tue, 01 Mar 2011 BPO Watch India Bureau Decision not to extend Software Technology Parks of India scheme draws flak http://www.bpowatchindia.com/bpo_news/msn/budgetstpi/march-01-2011/msn_it_industry_unhappy_with_budget.html News Mon, 28 Feb 2011 BPO Watch India Bureau Experts expect upward trend to be driven by opportunity of enterprises becoming agile and flexible, and gaining control over IT costs http://www.bpowatchindia.com/bpo_news/msn/cloudsmbs/february-28-2011/msn_indian_it_firms_race_for_the_cloud.html News Mon, 28 Feb 2011 BPO Watch India Bureau Focus during the summit will be on BPM disciplines and technologies http://www.bpowatchindia.com/bpo_news/msn/bpmgartner/february-28-2011/msn_gartner_to_host_bpm_summit.html News Mon, 28 Feb 2011 BPO Watch India Bureau Increasing risk perception, a deteriorating business environment and protectionism will add to challenge http://www.bpowatchindia.com/bpo_news/msn/economic_surveycosts/february-28-2011/msn_rising_costs_talent_shortfall_key_challenges_for_it_sector.html News Fri, 25 Feb 2011 BPO Watch India Bureau TCS will work with the team’s sport science group to see how performance can be enhanced with the use of technology http://www.bpowatchindia.com/bpo_news/msn/tcsgarmin-vervelo/february-25-2011/msn_tcs_appointed_technology_partner_to_garmin-cervelo.html News Fri, 25 Feb 2011 BPO Watch India Bureau Company aims to boost its presence in the US by securing large government contracts http://www.bpowatchindia.com/bpo_news/msn/infosysus/february-25-2011/msn_infosys_wants_us_acquisitions.html News Thu, 24 Feb 2011 BPO Watch India Bureau Annual ranking based on size, revenue, competencies, customer satisfaction, and management capabilities http://www.bpowatchindia.com/bpo_news/msn/aditya_birla_minacsiaop/february-24-2011/msn_aditya_birla_minacs_in_iaop’s_leaders_category.html News Thu, 24 Feb 2011 BPO Watch India Bureau High economic growth has led to the creation of a host of opportunities for IT, ITeS and telecom companies http://www.bpowatchindia.com/bpo_news/msn/ruralgrowth/february-24-2011/msn_rural_india_catches_fancy_of_it_vendors.html News Thu, 24 Feb 2011 BPO Watch India Bureau Outsourcing services firm to manage billing, collection, verification and answering of directory enquiries http://www.bpowatchindia.com/bpo_news/msn/aegissaudi_telecom/february-24-2011/msn_aegis_saudi_telecom_ink_2_billion_deal.html News Thu, 24 Feb 2011 BPO Watch India Bureau Benefits under Section 10A and 10B of Income Tax Act that IT for companies in STPIs to come to an end http://www.bpowatchindia.com/bpo_news/msn/stpisez/february-24-2011/msn_budget_may_trim_tax_benefits_for_small_units_in_stpis.html News Wed, 23 Feb 2011 BPO Watch India Bureau In 2010-11 fiscal, the industry showed strong consumer demand on the back of buoyancy and maturity http://www.bpowatchindia.com/bpo_news/msn/nasscomgrowth/february-23-2011/msn_software_sector_will_aggregate_revenues_of_68-70_billion_in_2012.html News Wed, 23 Feb 2011 BPO Watch India Bureau Zinnov Management Consulting presents a new report on ’IT Services Captive Landscape in India- Way Forward’ http://www.bpowatchindia.com/bpo_industry_report/msn/zinnovbpo/february-23-2011/msn_indias_captive_it_outsourcing_grows.html Industry Report Wed, 23 Feb 2011 BPO Watch India Bureau EXL is the third company after Genpact and WNS where the investors are seeking to exit upon fruition of their monies. http://www.bpowatchindia.com/bpo_news/msn/lt_infotechexl_service/february-23-2011/msn_lt_infotech_eyes_exl_service_stake.html News Tue, 22 Feb 2011 BPO Watch India Bureau Acquisition of outsourcing advisory firm will enable auditing firm help its clients build more efficient businesses http://www.bpowatchindia.com/bpo_news/msn/kpmgequaterra/february-22-2011/msn_kpmg_to_buy_equaterra.html News Tue, 22 Feb 2011 BPO Watch India Bureau Agreement will help the UK regulator use technology upgrades and streamlined processes to become more efficient http://www.bpowatchindia.com/bpo_news/msn/steriafsa/february-22-2011/msn_steria_signs_pact_with_uks_financial_services_regulator.html News Tue, 22 Feb 2011 BPO Watch India Bureau BPO provides digital-map giant services such as geospatial software applications and modeling http://www.bpowatchindia.com/bpo_news/msn/navteqmsatyam/february-22-2011/msn_navteq_renews_msatyam_contract.html News Tue, 22 Feb 2011 BPO Watch India Bureau Domestic players could use KPO to develop relationships with clients that they could leverage to upsell and cross-sell http://www.bpowatchindia.com/bpo_news/msn/kpogartner/february-22-2011/msn_indian_firms_get_good_opportunities_through_kpo.html News Tue, 22 Feb 2011 Priyanka Bhattacharya EXL’s growth has been driven by strong demand for integrated offering of outsourcing and transformation services http://www.bpowatchindia.com/bpo_interviews/msn/exlrohit_kapoor/february-22-2011/msn_we_work_on_a_risk-sharing_engagement_model.html Interviews Tue, 22 Feb 2011 BPO Watch India Bureau Syntel will set up its second SEZ in Tamil Nadu at the Elcot IT Park at Gangaikondan near Thirunelveli http://www.bpowatchindia.com/bpo_news/msn/syntelelcot_it_park/february-22-2011/msn_syntel_to_expand_india_operations.html News Mon, 21 Feb 2011 BPO Watch India Bureau India has increased its imports from the US by 17 per cent over 12 months, says top Obama administration official http://www.bpowatchindia.com/bpo_news/msn/usexports/february-21-2011/msn_notion_of_us_jobs_outsourced_to_india_exaggerated.html News Mon, 21 Feb 2011 BPO Watch India Bureau Trade unions stress on the need to protect the public sector and claim workers’ rights http://www.bpowatchindia.com/bpo_news/msn/bankingpublic_sector/february-21-2011/msn_bank_staff_seek_end_to_outsourcing_of_jobs.html News Mon, 21 Feb 2011 BPO Watch India Bureau Masterplan for Infopark Phase-II includes a green township on the banks of the Kadambrayar river http://www.bpowatchindia.com/bpo_news/msn/infoparkkerala/february-21-2011/msn_kerala_cm_lays_foundation_stone_for_first_it-bpo_complex.html News Mon, 21 Feb 2011 BPO Watch India Bureau Seven-year extension with Oklahoma Health Care Authority will see company continuing to provide services to government programs http://www.bpowatchindia.com/bpo_news/msn/hpoklahoma/february-21-2011/msn_hp_renews_contract_with_the_oklahoma_for_281_million.html News Mon, 21 Feb 2011 BPO Watch India Bureau The IT consulting company will seek out Indian customers who are trying to create a global presence on their own. http://www.bpowatchindia.com/bpo_news/msn/accentureavinash_vashistha/february-21-2011/msn_accenture_to_focus_on_indian_markets.html News Mon, 21 Feb 2011 BPO Watch India Bureau Top companies are now seeking fresh grads for junior position in their staff as part of their efforts to increase local employees http://www.bpowatchindia.com/bpo_news/msn/bpohiring/february-21-2011/msn_indian_it_majors_hiring_local_us_talent.html News Fri, 18 Feb 2011 BPO Watch India Bureau Kerala CM thanks the Indian IT major for choosing the state for setting up one of its development centers in the country. http://www.bpowatchindia.com/bpo_news/msn/infosyskerala/february-18-2011/msn_infy_campus_gives_kerala_a_global_edge.html News Fri, 18 Feb 2011 BPO Watch India Bureau Top three believe that growth will remain robust this year, but the rest of the IT companies are weary of agreeing with this perception http://www.bpowatchindia.com/bpo_news/msn/itites/february-18-2011/msn_is_industry_split_on_ites_demand.html News Fri, 18 Feb 2011 BPO Watch India Bureau The model empowers companies with a business model that allows them to penetrate to tier 3 and 4 towns http://www.bpowatchindia.com/bpo_news/msn/aditya_birlaminacs/february-18-2011/msn_ab_minacs_connect_india_model_gets_innovation_award.html News Fri, 18 Feb 2011 BPO Watch India Bureau Number of firms that considered outsourcing in R&D was comparable with HR, or finance and accounting http://www.bpowatchindia.com/bpo_news/msn/rdhr/february-18-2011/msn_more_rd_could_be_outsourced_in_the_days_ahead.html News Fri, 18 Feb 2011 BPO Watch India Bureau Bangalore-based company company hopes to raise Rs 170 crore through IPO that opens on February 21 http://www.bpowatchindia.com/bpo_news/msn/acropetalipo/february-18-2011/msn_acropetal_appoints_consultancy_firm_for_acquisition.html News Thu, 17 Feb 2011 BPO Watch India Bureau The BPO services provider sets up new centre in Guatemala and aims to create employment opportunities in the region http://www.bpowatchindia.com/bpo_news/msn/intelenetbpo/february-17-2011/msn_intelenet_global_services_forays_in_latin_america.html News Thu, 17 Feb 2011 BPO Watch India Bureau IT services orders from the region could help the company cut down its reliance on the North American markets, says chairman Atul Nishar http://www.bpowatchindia.com/bpo_news/msn/hexawarebpo/february-17-2011/msn_hexaware_hopes_for_share_in_european_it_pie.html News Thu, 17 Feb 2011 BPO Watch India Bureau The pizza delivery company hopes to boost its online customer sales by bolstering its IT infrastructure and website http://www.bpowatchindia.com/bpo_news/msn/dominopizza/february-17-2011/msn_dominos_to_invest_in_it_outsourcing.html News Thu, 17 Feb 2011 BPO Watch India Bureau Receives Awards in Two Categories: ‘Social Change Agent’ and ‘Use of Technology for Operational Excellence’ http://www.bpowatchindia.com/bpo_news/msn/wnsaward/february-17-2011/msn__wns_bags_two_excellence_awards_.html News Thu, 17 Feb 2011 BPO Watch India Bureau Despite all the rhetoric, most companies in the US continue to use offshoring as a means to cut down their operational costs. http://www.bpowatchindia.com/bpo_news/msn/bpooutsourcing/february-17-2011/msn_us_govt_will_not_slow_offshoring_growth.html News Wed, 16 Feb 2011 BPO Watch India Bureau Multi-million dollar contracts have been put on hold in the wake of investigations into spectrum licences http://www.bpowatchindia.com/bpo_news/msn/telecomspectrum/february-16-2011/msn_uncertainty_clouds_it_outsourcing_from_telcos.html News Wed, 16 Feb 2011 BPO Watch India Bureau Offering has potential of resulting in 30-40 percent savings in information technology expenditure for SMBs http://www.bpowatchindia.com/bpo_news/msn/tcscloud/february-16-2011/msn_tcs_offers_cloud_to_small_companies.html News Wed, 16 Feb 2011 BPO Watch India Bureau Increase from 400 people to 2,000 in company’s Indian unit is set to take place in one year http://www.bpowatchindia.com/bpo_news/msn/infosysworkforce/february-16-2011/msn_infosys_plans_five-fold_rise_in_india_bpo_workers.html News Wed, 16 Feb 2011 BPO Watch India Bureau There is an increasing preference among large firms to have Indian companies as vendors in multiple-contract deals http://www.bpowatchindia.com/bpo_news/msn/growthrevenues/february-16-2011/msn_growth_opportunities_and_challenges_emerge_in_it_sector.html News Tue, 15 Feb 2011 BPO Watch India Bureau Five-year contract to help integrated telecom service provider raise service delivery levels and enhance customer excellence http://www.bpowatchindia.com/bpo_news/msn/tcsuae/february-15-2011/msn_uae’s_du_selects_tcs_for_it_managed_services_partner.html News Tue, 15 Feb 2011 BPO Watch India Bureau Political instability in the region leads to loss of confidence among investors http://www.bpowatchindia.com/bpo_news/msn/west_asiaexpansion/february-15-2011/msn_it_firms_revisit_west_asia_expansion_plans.html News Tue, 15 Feb 2011 BPO Watch India Bureau Solutions will help mobile service providers lower operational costs and give improved performance to end users http://www.bpowatchindia.com/bpo_news/msn/wiprocontinuous_computing/february-15-2011/msn_wipro_continuous_computing_tie_up_to_offer_3g_lte_solutions.html News Tue, 15 Feb 2011 BPO Watch India Bureau Services range from application development and maintenance to business process outsourcing http://www.bpowatchindia.com/bpo_news/msn/south_africatcs/february-15-2011/msn_it_majors_race_for_700m_south_african_bank_deal.html News Tue, 15 Feb 2011 BPO Watch India Bureau Company hopes to use implementation frameworks developed in India for infrastructure opportunities http://www.bpowatchindia.com/bpo_news/msn/tcsafrica/february-15-2011/msn_tcs_eyes_govt_route_in_africa_middle_east_and_latin_america.html News Mon, 14 Feb 2011 Priyanka Bhattacharya Pravin Kumar, CEO, Spanco BPO says multi-location presence is the way forward and talks of the company’s growth plans http://www.bpowatchindia.com/bpo_interviews/msn/spancoindia/february-14-2011/msn_we_see_great_potential_in_the_domestic_market_in_india.html Interviews Mon, 14 Feb 2011 Priyanka Bhattacharya Country still offers better value proposition and higher levels of customer satisfaction with business transformation solutions, say BPO industry insiders http://www.bpowatchindia.com/bpo_features/msn/gartneraegis/february-14-2011/msn_india_remains_strong_in_service_quality_despite_rising_rupee.html Features Mon, 14 Feb 2011 BPO Watch India Bureau Cab owner duo in the NCR have been named by the Delhi Police in cases involving attempts to murder. http://www.bpowatchindia.com/bpo_news/msn/cabsbpo/february-14-2011/msn_cab_industrys_criminal_links_to_the_fore.html News Mon, 14 Feb 2011 BPO Watch India Bureau BPO company plans to grow existing lines of business via the organic route with no thought yet of acquiring business. http://www.bpowatchindia.com/bpo_news/msn/firstsourcegrowth/february-14-2011/msn_firstsource_to_focus_on_organic_growth.html News Mon, 14 Feb 2011 BPO Watch India Bureau The comapny believes that a multi-shore strategy can prove the key to servicing global clients of LPO services on a 24/7 basis. http://www.bpowatchindia.com/bpo_news/msn/pangea3thomson_reuters/february-14-2011/msn_pangea3_seeks_offshore_lpo_growth_models.html News Mon, 14 Feb 2011 BPO Watch India Bureau The Saudi Telecom deal might catapult the company into the exclusive one billion dollar revenue club alongside market leader Genpact http://www.bpowatchindia.com/bpo_news/msn/aegisgenpact/february-14-2011/msn_aegis_set_to_enter_an_exclusive_club.html News Fri, 11 Feb 2011 BPO Watch India Bureau Amendment to the Act will be brought in to create a negative list of companies that do not qualify under its provisions http://www.bpowatchindia.com/bpo_news/msn/bpokpo/february-11-2011/msn_govt_seeks_to_tighten_pf_rules_for_bpos.html News Fri, 11 Feb 2011 BPO Watch India Bureau Income from operations of the BPO services provider rose to Rs 514.59 crore in the third quarter from Rs 490.85 crore http://www.bpowatchindia.com/bpo_news/msn/firstsourceresults/february-11-2011/msn_firstsource_solutions_q3_net_up_5_percent.html News Thu, 10 Feb 2011 BPO Watch India Bureau They feel that some more hand holding will be necessary to help companies shed the negative impact of global recession http://www.bpowatchindia.com/bpo_news/msn/bpobudgets/february-10-2011/msn_indian_it-bpo_industry_seeks_budgetary_sops.html News Thu, 10 Feb 2011 BPO Watch India Bureau The offerings includes development of skills and capability enhancement of all professionals across all levels of the BPO hierarchy. http://www.bpowatchindia.com/bpo_news/msn/tccsqai/february-10-2011/msn_tccs_and_qai_partner_bpoites_training.html News Thu, 10 Feb 2011 BPO Watch India Bureau Authorities are providing incentives to grow BPO business in the region and aiming to provide 40,000 jobs over the next five years http://www.bpowatchindia.com/bpo_news/msn/south_africabpo/february-10-2011/msn_south_africa_emerging_as_bpo_destination.html News Thu, 10 Feb 2011 BPO Watch India Bureau Nasscom report says that the industry has witnessed broad-based growth across all verticals during the last 12 months http://www.bpowatchindia.com/bpo_news/msn/bpoinformation_technology/february-10-2011/msn_it-bpo_sector_shows_broad-based_growth.html News Wed, 09 Feb 2011 BPO Watch India Bureau Global majors will revert to innovative solutions following the two year slump and India should be ready to exploit this trend, industry experts say. http://www.bpowatchindia.com/bpo_news/msn/nasscomit/february-09-2011/msn_indian_ites_must_revert_to_innovation.html News Wed, 09 Feb 2011 BPO Watch India Bureau India’s largest software company hopes to cash in on higher IT spend among its list of clients http://www.bpowatchindia.com/bpo_news/msn/tcschandrasekaran/february-09-2011/msn_tcs_hopes_to_cash_in_on_higher_it_budgets.html News Wed, 09 Feb 2011 BPO Watch India Bureau Minister for IT and Communication Kapil Sibal says Indian IT and ITeS companies should make a difference to the rural folk using technology http://www.bpowatchindia.com/bpo_news/msn/nasscomkapil_sibal/february-09-2011/msn_indian_it-bpo_must_look_beyond_revenues.html News Tue, 08 Feb 2011 BPO Watch India Bureau US-based IT and BPO services company to spend USD 500 million on expanding office space across Indian cities http://www.bpowatchindia.com/bpo_news/msn/cognizantinvestment/february-08-2011/msn__cognizant_to_ramp_up_india_operations.html News Tue, 08 Feb 2011 BPO Watch India Bureau Unconfirmed reports suggest either an IPO or stake sale to a Philippines-based firm as part of Blackstone’s divestment moves http://www.bpowatchindia.com/bpo_news/msn/intelenetbpo/february-08-2011/msn_blackstone_to_divest_stake_in_intelenet.html News Tue, 08 Feb 2011 BPO Watch India Bureau Three-day Nasscom meet to discuss ways to capture a bigger share of the IT-BPO pie over the next ten years. http://www.bpowatchindia.com/bpo_news/msn/nasscombpo/february-08-2011/msn_nasscom_bumps_up_it-bpo_export_targets.html News Tue, 08 Feb 2011 BPO Watch India Bureau The company also added 72 clients during the 2010 though it faced a higher rate of employee attrition in the period under review. http://www.bpowatchindia.com/bpo_news/msn/genpactresults/february-08-2011/msn_genpact_profits_up_33_percent_.html News Mon, 07 Feb 2011 BPO Watch India Bureau BPO reps tell police to provide clarity on night shift timings and give more time to fix GPS on their vehicles http://www.bpowatchindia.com/bpo_news/msn/bponasscom/february-07-2011/msn_bpos_want_police_to_relax_security_norms.html News Mon, 07 Feb 2011 BPO Watch India Bureau The Essar Group company does not have any presence in Europe at this point, with the US and the Philippines being its biggest markets. http://www.bpowatchindia.com/bpo_news/msn//february-07-2011/msn_aegis_bpo_eyes_europe_for_expansion.html News Mon, 07 Feb 2011 BPO Watch India Bureau A.T. Kearney bi-annual report retains India at the top spot among list of countries that continue to be attractive http://www.bpowatchindia.com/bpo_news/msn//february-07-2011/msn_india_retains_top_slot_as_bpo_destination.html News Fri, 04 Feb 2011 BPO Watch India Bureau Company acknowledged for its scientific approach and for delivering impactful business outcomes to clients http://www.bpowatchindia.com/bpo_news/msn/genpactnasscom/february-04-2011/msn_genpact_wins_nasscom_innovation_award.html News Fri, 04 Feb 2011 BPO Watch India Bureau In the wake of a spurt in crimes, police officials say there is a need for inter-state co-ordination http://www.bpowatchindia.com/bpo_news/msn/securitypolice/february-04-2011/msn_security_agencies_feel_police_heat_over_crimes.html News Thu, 03 Feb 2011 Hitesh Dixit Platform-based BPOs are designed to help firms meet customer demands and survive in a competitive marketplace http://www.bpowatchindia.com/bpo_white_paper/msn/platform-based_bposaditya_birla_minacs/february-03-2011/platform-based_bpo_and_its_evolution.pdf White Paper Thu, 03 Feb 2011 Manali Rohinesh Milind Godbole, president, Asia Pacific, Aditya Birla Minacs Worldwide, opens up about the future of the FAO sector and his company’s expertise in the field http://www.bpowatchindia.com/bpo_interviews/msn/faoaditya_birla_minacs/february-03-2011/msn_‘fao_has_attained_market_maturity’.html Interviews Thu, 03 Feb 2011 BPO Watch India Bureau Regulator says insurers should avoid taking any step that may dilute internal controls http://www.bpowatchindia.com/bpo_news/msn/irdainsurance/february-03-2011/msn_irda_asks_insurers_not_to_outsource_core_activities.html News Thu, 03 Feb 2011 BPO Watch India Bureau Legislation is aimed at preventing the offshoring of drafting, reviewing and analysing of legal documents overseas http://www.bpowatchindia.com/bpo_news/msn/lposus/february-03-2011/msn_connecticut_bill_has_indian_lpos_worried.html News Thu, 03 Feb 2011 BPO Watch India Bureau Mainstay is exports, growing at 18.7 per cent, while domestic market grows by 16 per cent http://www.bpowatchindia.com/bpo_news/msn/nasscomgrowth/february-03-2011/msn_it-bpo_sector_will_grow_by_19_in_current_fiscal_says_nasscom.html News Wed, 02 Feb 2011 BPO Watch India Bureau The industry is set to add 84,000 jobs this year, taking the total workforce to 610,000 http://www.bpowatchindia.com/bpo_news/msn/philippinesrevenues/february-02-2011/msn_bpo_sector_to_drive_growth_in_philippines.html News Wed, 02 Feb 2011 BPO Watch India Bureau Clients looking for innovative solutions rather than the “transactional” services that were earlier the norm http://www.bpowatchindia.com/bpo_news/msn/analyticsinnovation/february-02-2011/msn_indian_bpo_industry_sees_paradigm_shift.html News Wed, 02 Feb 2011 BPO Watch India Bureau $2 billion, eight-year contract involves Aegis having operational control and responsibilities http://www.bpowatchindia.com/bpo_news/msn/aegissaudi_telecom/february-02-2011/msn_aegis_saudi_telecom_form_jv_for_customer_care.html News Tue, 01 Feb 2011 BPO Watch India Bureau Software giant tries unsuccessfully for three years to acquire land in Garden City’s Sarjapur area http://www.bpowatchindia.com/bpo_news/msn/infosysbangalore/february-01-2011/msn_infosys_gives_up_on_bangalore_puts_focus_on_pune.html News Tue, 01 Feb 2011 BPO Watch India Bureau Effort aimed at streamling research and give its employees efficient access to information and specialised expertise http://www.bpowatchindia.com/bpo_news/msn/morgan_coleintegreon/february-01-2011/msn_morgan_cole_picks_integreon.html News Tue, 01 Feb 2011 BPO Watch India Bureau Gaikwad, who started her career with Thomas Cook, was with WNS before joining Firstsource http://www.bpowatchindia.com/bpo_news/msn/corporate_communicationsfirstsource/february-01-2011/msn_smita_gaikwad_to_head_corporate_communications_for_firstsource.html News Tue, 01 Feb 2011 BPO Watch India Bureau The increase would come on the back of growth in Brazil, India, China and Russia http://www.bpowatchindia.com/bpo_news/msn/employeesbrazil/february-01-2011/msn_hinduja_global_solutions_to_double_staff_strength_in_3_years.html News Tue, 01 Feb 2011 BPO Watch India Bureau IT companies and BPOs are witnessing large-scale attrition of talented employees, says expert http://www.bpowatchindia.com/bpo_news/msn/attritiontalent/february-01-2011/msn_employee_retention_a_challenge_for_it_bpo_companies.html News Mon, 31 Jan 2011 BPO Watch India Bureau Move comes in wake of Egypt’s government cutting off Internet access http://www.bpowatchindia.com/bpo_news/msn/techinternet/january-31-2011/msn_outsourcing_firms_logging_out_of_egypt.html News Mon, 31 Jan 2011 BPO Watch India Bureau Unit aimed at efficient management of energy consumption for Canadian firms set to open in March http://www.bpowatchindia.com/bpo_news/msn/canadatoronto/january-31-2011/msn_wipro_plans_exclusive_software_centre_in_canada.html News Mon, 31 Jan 2011 BPO Watch India Bureau Instability has prompted companies to put expansion plans on hold; smaller organisations losing out on orders http://www.bpowatchindia.com/bpo_news/msn/andhra_pradeshkarnataka/january-31-2011/msn_bpo_firms_logging_out_of_andhra_pradesh.html News Mon, 31 Jan 2011 BPO Watch India Bureau This is the second big-ticket entry into the government from the private sector http://www.bpowatchindia.com/bpo_news/msn/tcsmanmohan/january-31-2011/msn_former_tcs_head_honcho_joins_manmohan_govt.html News Mon, 31 Jan 2011 BPO Watch India Bureau Cutting off of Internet access prompts companies to review the situation in Egypt http://www.bpowatchindia.com/bpo_news/msn/techinternet/january-31-2011/msn_tech_outsourcing_firms_logging_out_of_egypt.html News Mon, 31 Jan 2011 BPO Watch India Bureau Industry looking to reduce costs of training employees http://www.bpowatchindia.com/bpo_news/msn/graduatestraining/january-31-2011/msn_bpos_turning_their_back_on_fresh_graduates.html News Fri, 28 Jan 2011 BPO Watch India Bureau Global consulting company aims to get more clients to outsource some of their core processes http://www.bpowatchindia.com/bpo_news/msn/accenturebpo/january-28-2011/msn_accenture_aims_to_become_4th_gen_bpo.html News Fri, 28 Jan 2011 BPO Watch India Bureau Aims to obtain full ownership of Sparsh BPO, which will provide Intelenet with increased operational flexibility to support its BPO business http://www.bpowatchindia.com/bpo_news/msn/intelenetsparsh/january-28-2011/msn_intelenet_to_delist_sparsh_bpo.html News Fri, 28 Jan 2011 BPO Watch India Bureau India’s first publicly listed KPO grows its profits on higher revenues during the first nine months of the fiscal year http://www.bpowatchindia.com/bpo_news/msn/eclerx/january-28-2011/msn_eclerx_profits_up_88_percent.html News Fri, 28 Jan 2011 BPO Watch India Bureau Company hopes to build on strategies that made it a successful KPO to create a re-engineering option for its clients http://www.bpowatchindia.com/bpo_news/msn/evalueserveanniversary/january-28-2011/msn_evalueserve_celebrates_10_years_in_business.html News Thu, 27 Jan 2011 BPO Watch India Bureau The six-year project is part of the French government’s modernization program of its financial systems and accounting. http://www.bpowatchindia.com/bpo_news/msn/capgeministeria/january-27-2011/msn_steria_capgemini_wins_euro120_mn_french_govt_contract.html News Thu, 27 Jan 2011 BPO Watch India Bureau Large BPO expertise combined with electronic Spend Governance technology provides a potent solution for addressing typical issues around costs, productivity and compliance http://www.bpowatchindia.com/bpo_news/msn/intelenetempronc/january-27-2011/msn_intelenet_ties_up_with_empronc_solution.html News Wed, 26 Jan 2011 Priyanka Bhattacharya Manoj Matai, vice-president customer solutions and transition, Jindal Intellicom, found his calling in new business development, client solutions, design, sales and consulting http://www.bpowatchindia.com/bpo_features/msn/manoj_mataijindal_intellicom/january-26-2011/msn_hooked_to_a_247_customer_service_challenge.html Features Mon, 17 Jan 2011 BPO Watch India Bureau Analysts expect the export of IT services from India to China to exceed $100 billion in the next five years http://www.bpowatchindia.com/bpo_news/msn/chinatcs/january-17-2011/msn_tcs_leads_indian_it’s_consolidation_in_china.html News Wed, 12 Jan 2011 BPO Watch India Bureau The Philippines province is taking giant strides in various sectors in response to the growing demand of the outsourcing industry http://www.bpowatchindia.com/bpo_news/msn/cebuphilippines/january-12-2011/msn_cebu_bpo_industry_booming.html News Tue, 11 Jan 2011 BPO Watch India Bureau Genpact to drive process improvements for Servo’s Shared Services Center in the UK, Asia-Pacific and the Middle East http://www.bpowatchindia.com/bpo_news/msn/sercogenpact/january-11-2011/msn_serco_extends_genpact_contract_by_six_years_.html News Tue, 11 Jan 2011 BPO Watch India Bureau Shareholders can look forward to attractive returns from appreciation in value of shares and future dividends, says company statement http://www.bpowatchindia.com/bpo_news/msn/pchprocifinity/january-11-2011/msn_pch_to_launch_kpo_operations_in_february.html News Wed, 05 Jan 2011 BPO Watch India Bureau Supercomputer being designed at Thiruvananthapuram’s Vikram Sarabhai Space Centre to be ready in three months http://www.bpowatchindia.com/bpo_news/msn/wiprosupercomputer/january-05-2011/msn_wipro_to_bring_out_india’s_fastest_supercomputer.html News Wed, 05 Jan 2011 BPO Watch India Bureau Rapid growth of sector prompts increase in headcount; prospective employees to be offered 6-month course free of charge http://www.bpowatchindia.com/bpo_news/msn/philippinesjobs/january-05-2011/msn_philippines_bpos_to_hire_84000_in_2011.html News Tue, 04 Jan 2011 BPO Watch India Bureau Green continues as chairman, an additional responsibility he has held since September 2006 http://www.bpowatchindia.com/bpo_news/msn/accenturenanterme/january-04-2011/msn_nanterme_succeeds_green_as_accenture_ceo.html News Tue, 04 Jan 2011 BPO Watch India Bureau African nations will focus on BPOs because of reduced communication costs, increased BPO activity, foreign investing and increased government focus http://www.bpowatchindia.com/bpo_news/msn/kenyaairtel/january-04-2011/msn_connectivity_key_to_boost_kenya’s_outsourcing.html News Tue, 04 Jan 2011 BPO Watch India Bureau Corporate projects have been affected by turmoil and are yet to take off http://www.bpowatchindia.com/bpo_news/msn/karnatakainfosys/january-04-2011/msn_karnataka’s_political_uncertainty_hits_infosys.html News Tue, 04 Jan 2011 BPO Watch India Bureau Five-year agreement to involve setting up of new data centres and configuration of virtualised availability infrastructure http://www.bpowatchindia.com/bpo_news/msn/wiproelectricity_north_west/january-04-2011/msn_wipro_bags_electricity_north_west_deal.html News Mon, 03 Jan 2011 Shweta Verma Paris-based company benefited from Xansa’s European client base and also got the advantage of an established delivery centre in India http://www.bpowatchindia.com/bpo_features/msn/steriaparis/january-03-2011/msn_steria_looks_to_tap_indian_market.html Features Mon, 03 Jan 2011 BPO Watch India Bureau Industry association to promote the sector in markets such as the US, Europe and Australia http://www.bpowatchindia.com/bpo_news/msn/philippinesrevenues/january-03-2011/msn_philippines_bpo_industry_expects_revenues_of_11_billion_in_2011.html News Mon, 03 Jan 2011 BPO Watch India Bureau Low-profile and lack of aggressiveness of local players pushes contracts from the public sector and multinationals into the hands of foreign companies http://www.bpowatchindia.com/bpo_news/msn/kenyaibm/january-03-2011/msn_kenyan_firms_lose_out_on_big_outsourcing_deals.html News Fri, 31 Dec 2010 Priyanka Bhattacharya Clients prefer to do business with those who have initiatives in place to reduce the carbon footprint of an operation http://www.bpowatchindia.com/bpo_features/msn/greencarbon_footprint/december-31-2010/msn_green_initiatives_in_bpos_will_drive_growth_in_future.html Features Thu, 30 Dec 2010 Priyanka Bhattacharya Firms gear up to bag new business as contracts come up for renewals in 2011 http://www.bpowatchindia.com/bpo_features/msn/smbscloud_computing/december-30-2010/msn_picture_rosy_for_indian_bpos.html Features Thu, 30 Dec 2010 BPO Watch India Bureau IT firm challenges levy of VAT after it paid 10.3 per cent as service tax http://www.bpowatchindia.com/bpo_news/msn/wiprovat/december-30-2010/msn_wipro_deposits_rs_24_cr_as_tax.html News Thu, 30 Dec 2010 BPO Watch India Bureau Cognizant tops table by hiring 1,643 from VIT, while TCS takes in 1,359 from Thanjavur’s SASTRA University http://www.bpowatchindia.com/bpo_news/msn/cognizanttcs/december-30-2010/msn_it_firms_take_in_1000_from_campuses.html News Wed, 29 Dec 2010 BPO Watch India Bureau Industry also expected to take the organic route to widen service offerings and enter new markets http://www.bpowatchindia.com/bpo_news/msn/dun__bradstreetconsolidation/december-29-2010/msn_it-bpo_sector_to_witness_consolidation_in_2011.html News Wed, 29 Dec 2010 BPO Watch India Bureau Fifty-odd inmates will do non-voice based, offline outsourcing work, including digitizing records, legal documents and medical transcription http://www.bpowatchindia.com/bpo_news/msn/hyderabadcherlapalli/december-29-2010/msn_first-of-its_kind_bpo_set_to_launch_from_hyderabad_jail.html News Tue, 28 Dec 2010 BPO Watch India Bureau Pressure to create jobs and cut costs is likely to hit companies such as TCS, Wipro and Infosys http://www.bpowatchindia.com/bpo_news/msn/tcswipro/december-28-2010/msn_gartner_warns_of_drop_in_public-sector_contracts_in_us_and_europe.html News Tue, 28 Dec 2010 BPO Watch India Bureau Companies plan massive intake of staff and are also set to offer stock options to top management http://www.bpowatchindia.com/bpo_news/msn/tcsinfosys/december-28-2010/msn_it_giants_take_promotion_and_raise_route_to_retain_staff.html News Mon, 27 Dec 2010 BPO Watch India Bureau Trained in telephone operation, 20 women break shackles to work independently http://www.bpowatchindia.com/bpo_news/msn/saudi_arabiawomen/december-27-2010/msn_women-only_bpo_opens_in_saudi_arabia.html News Fri, 24 Dec 2010 BPO Watch India Bureau Firms ask employees to serve 3-month notice period, making it difficult for workers to move to another company http://www.bpowatchindia.com/bpo_news/msn/ibmaccenture/december-24-2010/msn_it_majors_take_lock-in_route_to_check_attrition.html News Fri, 24 Dec 2010 BPO Watch India Bureau Move to levy 2 per cent on goods and services purchased from foreign suppliers aims to raise $4.2 billion to help victims of 9/11 attacks http://www.bpowatchindia.com/bpo_news/msn/indiaus/december-24-2010/msn_india_slams_us_tax_proposal.html News Thu, 23 Dec 2010 BPO Watch India Bureau Paschim Vihar resident drives down to Moti Nagar to commit suicide and texts brother that she is “sorry” http://www.bpowatchindia.com/bpo_news/msn/flyovermoti_nagar/december-23-2010/msn_bpo_staff_jumps_to_death_from_flyover.html News Thu, 23 Dec 2010 BPO Watch India Bureau The ebbing turbulence in the global economy was complemented by the rising demand for software technology products http://www.bpowatchindia.com/bpo_news/msn/infosysnasscom/december-23-2010/msn_year_of_revival_for_indian_it_industry.html News Thu, 23 Dec 2010 BPO Watch India Bureau Power major concern as Trinamool-led villagers obstruct setting up of transmission towers http://www.bpowatchindia.com/bpo_news/msn/new_towninfosys/december-23-2010/msn_lack_of_infrastructure_puts_shadow_over_rajarhat_it_growth.html News Wed, 22 Dec 2010 BPO Watch India Bureau Country has edge as financial outsourcing destination with 93 per cent literacy and low wages http://www.bpowatchindia.com/bpo_news/msn/sri_lankaaccountants/december-22-2010/msn_sri_lanka_aims_to_capitalize_on_accountant_pool.html News Wed, 22 Dec 2010 BPO Watch India Bureau TCS to offer the hospitality giant advanced solutions to transform its technology strategy http://www.bpowatchindia.com/bpo_news/msn/hilton_worldwidetcs/december-22-2010/msn_hilton_worldwide_signs_up_tcs_for_multi-year_contract.html News Wed, 22 Dec 2010 BPO Watch India Bureau Companies to set up facilities in the state in 2011, giving its IT sector a boost http://www.bpowatchindia.com/bpo_news/msn/infosysmahindra_satyam/december-22-2010/msn_infosys_mahindra_satyam_head_to_gujarat.html News Wed, 22 Dec 2010 BPO Watch India Bureau India’s cost-viability is under threat because of the appreciating rupee, compounded by Philippines’ rising popularity and China’s rapid growth http://www.bpowatchindia.com/bpo_news/msn/indiachina/december-22-2010/msn_india_remains_top_outsourcing_destination;_china_philippines_close_on_heels.html News Tue, 21 Dec 2010 Manali Rohinesh Ganesh Natarajan recognized the need for lawyers in India providing services to clients in the US and UK to set up Mindcrest http://www.bpowatchindia.com/bpo_features/msn/ganesh_natarajanmindcrest/december-21-2010/msn_leveraging_an_opportunity_in_the_legal_arena.html Features Tue, 21 Dec 2010 BPO Watch India Bureau Focus on high levels of service and client satisfaction pushes India’s IT bellwether to top of leaderboard http://www.bpowatchindia.com/bpo_news/msn/infosysris/december-21-2010/msn_infosys_tops_global_retail_it_services_rankings.html News Tue, 21 Dec 2010 BPO Watch India Bureau Consulting giant to manage portal that will enable various kinds of online services any time of the day http://www.bpowatchindia.com/bpo_news/msn/accenturenagaland/december-21-2010/msn_accenture_bags_42-month_nagaland_govt_contract.html News Mon, 20 Dec 2010 BPO Watch India Bureau Infosys, Tech Mahindra, Mahindra Satyam, and Birla Soft among companies offering Rs 2 lakh to Rs 3.50 lakh per annum to students of Punjabi University http://www.bpowatchindia.com/bpo_news/msn/infosystech_mahindra/december-20-2010/msn_it_firms_lure_freshers_with_big_pay_packets.html News Mon, 20 Dec 2010 BPO Watch India Bureau Industry to expand workforce of around 350,000 in anticipation of 15-20 per cent growth http://www.bpowatchindia.com/bpo_news/msn/philippinesjobs/december-20-2010/msn_philippines_call_centers_to_hire_70000_in_2011.html News Mon, 20 Dec 2010 Shweta Verma David Andrews, founder and CEO, Xchanging, talks about the tremendous scope he sees in the BPO market http://www.bpowatchindia.com/bpo_interviews/msn/david_andrewsxchanging/december-20-2010/msn_the_domestic_potential_of_the_industry_is_just_opening_up.html Interviews Mon, 20 Dec 2010 BPO Watch India Bureau Suspect appears in album found in victim’s apartment and was also spotted enquiring about victim http://www.bpowatchindia.com/bpo_news/msn/dellpayal/december-20-2010/msn_cops_identify_dell_bpo_employee’s_murderer.html News Mon, 20 Dec 2010 BPO Watch India Bureau The increase in jobs is expected to be Job fueled by outsourcing and IT giant’s newest facility in Cebu City http://www.bpowatchindia.com/bpo_news/msn/accenturephilippines/december-20-2010/msn_accenture_philippines_aims_to_have_25000_staff_by_august.html News Fri, 17 Dec 2010 Priyanka Bhattacharya Partha De Sarkar, CEO, Hinduja Global Solutions Ltd, talks about India’s rise to the position of top BPO destination http://www.bpowatchindia.com/bpo_interviews/msn/hinduja_global_solutionspartha_de_sarkar/december-17-2010/msn_incentive_regime_should_be_withdrawn_in_a_thoughtful_manner.html Interviews Fri, 17 Dec 2010 BPO Watch India Bureau Company to provide technology backing to help the bank extend services to 23 lakh people in 5,500 villages http://www.bpowatchindia.com/bpo_news/msn/tcsindian_bank/december-17-2010/msn_tcs_clinches_3-yr_85-cr_deal_with_indian_bank.html News Fri, 17 Dec 2010 BPO Watch India Bureau Ranking reflects company’s commitment and action on energy and climate solutions http://www.bpowatchindia.com/bpo_news/msn/wiprogreenpeace/december-17-2010/msn_wipro_becomes_first_indian_it_company_to_join_greenpeace_coolit_leaderboard.html News Fri, 17 Dec 2010 BPO Watch India Bureau Report on top 10 predictions says trend gives alternative to professionals wary of sending work outside jurisdiction http://www.bpowatchindia.com/bpo_news/msn/lpolaw_firms/december-17-2010/msn_‘outsourcing_of_legal_services_headed_for_uk_and_us’.html News Fri, 17 Dec 2010 BPO Watch India Bureau Jaipur facility built with holistic approach to sustainability in site development, water conservation, energy efficiency, materials selection and indoor environmental quality http://www.bpowatchindia.com/bpo_news/msn/infosysjaipur/december-17-2010/msn_infosys_bpo_wins_platinum_rating_in_energy_and_environmental_design.html News Thu, 16 Dec 2010 BPO Watch India Bureau Move aimed at bringing all BPO units of firm under one roof and creating a more focused delivery approach for clients http://www.bpowatchindia.com/bpo_news/msn/ibm_dakshibm_global_process_services/december-16-2010/msn_ibm_daksh_renamed_ibm_global_process_services.html News Thu, 16 Dec 2010 BPO Watch India Bureau Hyderabad, Delhi, Chennai, Mumbai and Pune figure among top 10 in global list of outsourcing hotspots http://www.bpowatchindia.com/bpo_news/msn/bangaloredelhi/december-16-2010/msn_bangalore_remains_world’s_top_bpo_destination.html News Wed, 15 Dec 2010 BPO Watch India Bureau Cops to seek fast track court to try youth and ask for maximum punishment for culprits http://www.bpowatchindia.com/bpo_news/msn/gangrapewomen/december-15-2010/msn_rape_case_chargesheet_in_30_days_police_commissioner.html News Wed, 15 Dec 2010 BPO Watch India Bureau Region accounts for less than a third of revenues, says joint CEO of Wipro Technologies http://www.bpowatchindia.com/bpo_news/msn/europecrisis/december-15-2010/msn_‘europe_turbulence_has_little_impact_on_indian_it_industry’.html News Tue, 14 Dec 2010 BPO Watch India Bureau Firms offering higher incentives to save costs while luring staff and also avoid scramble for talent next year http://www.bpowatchindia.com/bpo_news/msn/hiringreferrals/december-14-2010/msn_indian_it_industry_to_hire_200000_employees_next_year.html News Tue, 14 Dec 2010 BPO Watch India Bureau Facility will help Magyar Telekom improve efficiency in customer experience and increase market agility http://www.bpowatchindia.com/bpo_news/msn/wipromagyar_telekom/december-14-2010/msn_wipro_opens_development_center_in_budapest.html News Mon, 13 Dec 2010 BPO Watch India Bureau Wipro and HCL Technologies to compete with multinational heavyweights such as IBM and HP to tie-up with steel maker on infrastructure http://www.bpowatchindia.com/bpo_news/msn/arcelormittalwipro/december-13-2010/msn_indian_it_firms_see_hope_in_arcelormittal’s_european_plans.html News Mon, 13 Dec 2010 BPO Watch India Bureau Government trying to move BPO industry from being over dependent on government to self-governance http://www.bpowatchindia.com/bpo_news/msn/philippinesregulation/december-13-2010/msn_self-regulation_the_future_for_bpos_philippines_labor_chief.html News Mon, 13 Dec 2010 BPO Watch India Bureau Top executives discuss health services, banking and finance, marketing, business development and talent acquisition at two-day meet http://www.bpowatchindia.com/bpo_news/msn/iosbpap/december-13-2010/msn_bpo_leaders_share_insights_about_industry_transformation.html News Mon, 13 Dec 2010 BPO Watch India Bureau Net profit increases by 27.8 per cent, while operating profit grows by 26.7 per cent over previous year http://www.bpowatchindia.com/bpo_news/msn/mphasisrevenues/december-13-2010/msn_mphasis_crosses_s1_billion_in_revenues.html News Fri, 10 Dec 2010 BPO Watch India Bureau LPO Program forecast released for shows high growth in all areas of the legal community http://www.bpowatchindia.com/bpo_news/msn/lpolaw_firms/december-10-2010/msn_legal_process_outsourcing_market_set_to_grow_in_2011.html News Fri, 10 Dec 2010 BPO Watch India Bureau Concentrix to acquire worldwide tech support, customer service and telesales divisions by end of December 2010 http://www.bpowatchindia.com/bpo_news/msn//december-10-2010/msn_concentrix_corp_acquires_e4es_customer_support_arm.html News Fri, 10 Dec 2010 BPO Watch India Bureau People failing to comply likely to face imprisonment for six months http://www.bpowatchindia.com/bpo_news/msn/policewomen/december-10-2010/msn_delhi_police_issues_safety_guidelines_for_female_employees.html News Fri, 10 Dec 2010 BPO Watch India Bureau In acquisitions, company would deal with front end, including consulting or package implementation http://www.bpowatchindia.com/bpo_news/msn/infosyseurope/december-10-2010/msn_infosys_eyes_organic_path_to_growth_in_europe.html News Thu, 09 Dec 2010 BPO Watch India Bureau Company sets up three outsourcing centers to improve clients’ experience and meet their demand for low-cost services http://www.bpowatchindia.com/bpo_news/msn/hpmphasis/december-09-2010/msn_india_to_be_main_outsourcing_hub_for_hp.html News Thu, 09 Dec 2010 BPO Watch India Bureau Talks ‘positive’ says West Bengal IT minister, refusing to divulge details http://www.bpowatchindia.com/bpo_news/msn/wiprorajarhat/december-09-2010/msn_premji_meets_buddhadeb_over_wipro_facility.html News Thu, 09 Dec 2010 BPO Watch India Bureau Well-educated workforce, good language competencies and work ethics help country surge ahead in the volume segment http://www.bpowatchindia.com/bpo_news/msn/philippinesindia/december-09-2010/msn_philippines_beats_india_as_worlds_bpo_capital.html News Wed, 08 Dec 2010 BPO Watch India Bureau Kamru, prime accused and allegedly the first to rape 30-year-old BPO employee, and two other accused say no to TIP http://www.bpowatchindia.com/bpo_news/msn/manipurdhaula_kuan/december-08-2010/msn_dhaula_kuan_gangrape_accused_refuse_id_parade.html News Wed, 08 Dec 2010 BPO Watch India Bureau Online loan guarantee application portal that provides higher transparency and efficiency than previous method recognized for innovation, implementation and impact http://www.bpowatchindia.com/bpo_news/msn/bpmworkflow/december-08-2010/msn_us_department_of_energy_bags_bpm__workflow_excellence_award.html News Wed, 08 Dec 2010 BPO Watch India Bureau Software giant to provide support services to telecom firm’s fixed-line enterprise business customers http://www.bpowatchindia.com/bpo_news/msn/wiprovodafone_essar/december-08-2010/msn_wipro_bags_three-year_vodafone_contract.html News Tue, 07 Dec 2010 BPO Watch India Bureau Country emerging from shadow of war eyes increase in outsourcing business http://www.bpowatchindia.com/bpo_news/msn/sri_lankakpo/december-07-2010/msn_sri_lanka_emerging_as_major_destination_of_services_investments_ibm_report.html News Tue, 07 Dec 2010 BPO Watch India Bureau Wipro and Collabera awarded contracts worth about $200 million for application development, infrastructure outsourcing and development of collaborative tools for specific retail applications http://www.bpowatchindia.com/bpo_news/msn/wiprocollabera/december-07-2010/msn_walmart’s_indian_it_sourcing_edges_up_to_1_billion.html News Tue, 07 Dec 2010 BPO Watch India Bureau Gopalakrishnan seeks cooperation from all sections to set up IT center that can accommodate 15,000 employees http://www.bpowatchindia.com/bpo_news/msn/infosysrajarhat/december-07-2010/msn_rajarhat_center_work_to_start_in_6_months_infosys_ceo.html News Tue, 07 Dec 2010 BPO Watch India Bureau Acquisition to support strategic growth plan of the CSC Health Care business by expanding presence in Life Sciences http://www.bpowatchindia.com/bpo_news/msn/cscimage_solutions/december-07-2010/msn_csc_to_expand_health_it_offerings_through_image_solutions_inc.html News Tue, 07 Dec 2010 BPO Watch India Bureau Company to provide end-to-end IT support globally to world’s leading technology distributor http://www.bpowatchindia.com/bpo_news/msn/genpactingram_micro/december-07-2010/msn_genpact_enters_into_3-year_contract_with_ingram_micro.html News Mon, 06 Dec 2010 BPO Watch India Bureau Wipro, Mahindra Satyam and Cognizant rated top three service providers in EquaTerra report http://www.bpowatchindia.com/bpo_news/msn/wipromahindra_satyam/december-06-2010/msn_indian_services_providers_preferred_partners_in_uk_study.html News Mon, 06 Dec 2010 Priyanka Bhattacharya A third-generation businessman in the auto components manufacturing industry is passionate about establishing rural BPOs across India http://www.bpowatchindia.com/bpo_features/msn/indivillageravi_machani/december-06-2010/msn_entrepreneur_with_penchant_for_uplifting_rural_society.html Features Mon, 06 Dec 2010 BPO Watch India Bureau In India Infosys is looking for small organization with strong US client base; in the US it is looking for a company with a strong process platform http://www.bpowatchindia.com/bpo_news/msn/infosysus/december-06-2010/msn_infosys_looking_to_buy_lpo_outfit.html News Mon, 06 Dec 2010 BPO Watch India Bureau Job fair seeks to promote employment on basis of qualifications and capabilities and not compassion or reservation http://www.bpowatchindia.com/bpo_news/msn/nasscomemployment/december-06-2010/msn_nasscom_push_to_empower_people_with_disabilities.html News Fri, 03 Dec 2010 BPO Watch India Bureau Awards recognize IT leaders for innovative use of Symantec products and services to deliver business benefits to their organizations http://www.bpowatchindia.com/bpo_news/msn/rcomgenpact/december-03-2010/msn_rcom_genpact_aircel_bag_2010_luminary_awards.html News Fri, 03 Dec 2010 BPO Watch India Bureau Two held a day earlier in Haryana’s Mewar district for the abduction and rape of BPO employee from Manipur http://www.bpowatchindia.com/bpo_news/msn/manipurdhaula_kuan/december-03-2010/msn_one_more_accused_surrenders_in_rape_case.html News Fri, 03 Dec 2010 BPO Watch India Bureau Center in Manila will have 1,000 people manning services and operations for company that sees domestic opportunities as well http://www.bpowatchindia.com/bpo_news/msn/tcsphilippines/december-03-2010/msn_tcs_goes_to_philippines.html News Thu, 02 Dec 2010 BPO Watch India Bureau Services will include customer care, plate and registration cancellation and regulatory compliance http://www.bpowatchindia.com/bpo_news/msn/fiservferrari_financial_services/december-02-2010/msn_fiserv_renews_contract_from_ferrari_financial_services.html News Thu, 02 Dec 2010 BPO Watch India Bureau Company also awarded first position in pricing and governance, and satisfaction in infrastructure management, says a UK study http://www.bpowatchindia.com/bpo_news/msn/wiproequaterra/december-02-2010/msn_wipro_tops_client_satisfaction_survey.html News Thu, 02 Dec 2010 BPO Watch India Bureau Firm providing customer relationship management services has been bagging the ContactCenterWorld award since 2005 http://www.bpowatchindia.com/bpo_news/msn/stream_global_servicescontactcenterworld/december-02-2010/msn_stream_global_services_named_best_inbound_call_service_provider.html News Thu, 02 Dec 2010 BPO Watch India Bureau Survey shows few companies take action against inappropriate behavior by cab drivers or even verify credentials http://www.bpowatchindia.com/bpo_news/msn/nasscomtransport/december-02-2010/msn_bpos_ignore_nasscom_guidelines_on_transport_and_security.html News Wed, 01 Dec 2010 Manali Rohinesh Maximum potential and immediate addressable opportunities in banking and insurance, telecom, retail, travel and the public sector http://www.bpowatchindia.com/bpo_features/msn/vertexshell_transource/december-01-2010/msn_analytics__consulting_services_set_to_boom_vertex_ceo.html Features Wed, 01 Dec 2010 BPO Watch India Bureau Virtual unified communications solution and internet delivered process training solution to help reduce costs and improve performance efficiencies http://www.bpowatchindia.com/bpo_news/msn/wesley_clovercosts/december-01-2010/msn_wesley_clover_comes_up_with_new_call_center_solutions.html News Wed, 01 Dec 2010 BPO Watch India Bureau Move to help company strengthen foothold in region and expand business capabilities with near-shore delivery options http://www.bpowatchindia.com/bpo_news/msn/tech_mahindramahindra_satyam/december-01-2010/msn_tech_mahindra_looks_to_acquire_software_services_firm_in_latin_america.html News Wed, 01 Dec 2010 Priyanka Bhattacharya Country has the highest number of graduates rolling out of colleges but very few are employable http://www.bpowatchindia.com/bpo_news/msn/talent_poolattrition/december-01-2010/msn_indian_bpos_call_for_vocational_training_to_meet_talent_gap.html News Tue, 30 Nov 2010 Priyanka Bhattacharya Five key technological changes will alter the way people connect and do business today http://www.bpowatchindia.com/bpo_features/msn/gartnerdell/november-30-2010/msn_technologies_that_will_drive_growth_for_the_bpo_industry.html Features Tue, 30 Nov 2010 BPO Watch India Bureau Minister Sachin Pilot urges all stake holders to the industry to discuss ways of ensuring highest security to women within the BPO companies http://www.bpowatchindia.com/bpo_news/msn/bporape/november-30-2010/msn_govt_for_more_security_to_bpo_staffers.html News Mon, 29 Nov 2010 Premangshu Ray Ahead of Assembly polls, Trinamool alleges corruption in allotment of land for $10 bn project expected to create 15,000 jobs http://www.bpowatchindia.com/bpo_features/msn/infosystrinamool/november-29-2010/msn_opposition_to_infosys_rajarhat_center_revives_singur_memories.html Features Mon, 29 Nov 2010 BPO Watch India Bureau Buyout to boost Capgemini’s position in the packaged core banking platform market http://www.bpowatchindia.com/bpo_news/msn/capgeminithesys/november-29-2010/msn_capgemini_boosts_banking_solutions_with_thesys_buy.html News Mon, 29 Nov 2010 BPO Watch India Bureau Companies are hiring and taking part in job fairs, resulting in growth in the region’s economy http://www.bpowatchindia.com/bpo_news/msn/baguiophilippines/november-29-2010/msn_bpo_growth_leads_to_job_spurt_in_philippine_city.html News Mon, 29 Nov 2010 BPO Watch India Bureau Company aims to shift all BPO operations to Gujarat and strengthen presence in burgeoning IT delivery hub http://www.bpowatchindia.com/bpo_news/msn/patnigandhinagar/november-29-2010/msn_patni_goes_to_gandhinagar_with_bpo_unit.html News Mon, 29 Nov 2010 BPO Watch India Bureau Irish government keen to see Indian IT and BPO companies generate jobs in the country http://www.bpowatchindia.com/bpo_news/msn/irelandeurope/november-29-2010/msn_indian_bpos_to_set_up_business_in_ireland_with_100_million.html News Mon, 29 Nov 2010 BPO Watch India Bureau Manipuri BPO employee wants to ensure that others of her community do not suffer the same fate http://www.bpowatchindia.com/bpo_news/msn/manipurnortheast/november-29-2010/msn_rape_victim_determined_to_get_justice.html News Fri, 26 Nov 2010 BPO Watch India Bureau Move aims to ensure that the company selects the right kind of software engineers http://www.bpowatchindia.com/bpo_news/msn/mphasisaptitude/november-26-2010/msn_mphasis_hiring_methodology_focuses_on_skill_sets_not_academics.html News Fri, 26 Nov 2010 BPO Watch India Bureau On eve of Assembly polls, party alleges corruption in land allotment http://www.bpowatchindia.com/bpo_news/msn/infosystrinamool/november-26-2010/msn_trinamool_opposes_infosys’_rajarhat_center.html News Fri, 26 Nov 2010 BPO Watch India Bureau Project aims to offer voice-based customer interface for Bell Canada’s internet, solo mobility, Bell Mobility, and Satellite TV divisions http://www.bpowatchindia.com/bpo_news/msn/bell_canada/november-26-2010/msn_bell_canada_scouts_for_outsourcing_partner.html News Thu, 25 Nov 2010 BPO Watch India Bureau OPInvoice helps company offer, a comprehensive solution for purchasing, payables and payments http://www.bpowatchindia.com/bpo_news/msn/opinvoiceoutsource_partners/november-25-2010/msn_outsource_partners_launches_source-to-pay_solution.html News Thu, 25 Nov 2010 BPO Watch India Bureau Office in London to support market penetration and growth in the UK and look after clients across verticals http://www.bpowatchindia.com/bpo_news/msn/wnseurope/november-25-2010/msn_wns_expands_footprint_in_europe_with_new_hq.html News Thu, 25 Nov 2010 BPO Watch India Bureau Facility with 450-seat capacity to improve service to English and Spanish-speaking consumers http://www.bpowatchindia.com/bpo_news/msn/sitelnicaragua/november-25-2010/msn_sitel_augments_nicaragua_call_center.html News Thu, 25 Nov 2010 Shweta Verma Sanketh Arouje, Leader — Economic Analysis, Dun & Bradstreet India, talks about the emerging trends and changes in the Indian BPO industry http://www.bpowatchindia.com/bpo_interviews/msn/dun__bradstreet_indiasanketh_arouje/november-25-2010/msn_‘the_slowdown_has_hastened_changes_in_the_bpo_industry’.html Interviews Thu, 25 Nov 2010 BPO Watch India Bureau The measures are aimed at helping reduce costs by 20 per cent and offering flexibility in setting up businesses http://www.bpowatchindia.com/bpo_news/msn/south_africacosts/november-25-2010/msn_south_africa_calling_bpo_players_with_fresh_incentives.html News Wed, 24 Nov 2010 BPO Watch India Bureau Arvato will provide BPO solutions to financial services companies, telecoms, utilities and the public sector http://www.bpowatchindia.com/bpo_news/msn//november-24-2010/msn_arvato_services_acquires_uk_based_credit_solutions.html News Wed, 24 Nov 2010 BPO Watch India Bureau Expanding scope of business to push employee base of 1200 to 2,000 by the end of this year http://www.bpowatchindia.com/bpo_news/msn/spancoidea_cellular/november-24-2010/msn_spanco_bpo_to_add_manpower_to_service_idea_cellular.html News Wed, 24 Nov 2010 BPO Watch India Bureau A large chunk of non-sensitive business processes will be moved to the center by middle of next year http://www.bpowatchindia.com/bpo_news/msn/cameronintegreon/november-24-2010/msn_cameron_integreon_to_set_up_shared-services_center.html News Wed, 24 Nov 2010 BPO Watch India Bureau $66 million acquisition to help tap into large end-to-end infrastructure management deals http://www.bpowatchindia.com/bpo_news/msn/zensarakibia/november-24-2010/msn_zensar_expands_business_with_akibia_acquisition.html News Wed, 24 Nov 2010 BPO Watch India Bureau Company aims to create 100 new positions making it the fifth-largest employer in the region http://www.bpowatchindia.com/bpo_news/msn/intelenetus/november-24-2010/msn_intelenet_expands_presence_in_north_america.html News Wed, 24 Nov 2010 BPO Watch India Bureau The company has posted $1.09 billion in revenue and plans to restructure businesses http://www.bpowatchindia.com/bpo_news/msn/mphasisrevenues/november-24-2010/msn_mphasis_joins_billion_dollar_club.html News Tue, 23 Nov 2010 BPO Watch India Bureau It is a $7-10 billion market globally, though fragmented and crowded by multinationals http://www.bpowatchindia.com/bpo_news/msn/learning_services_infosyswipro/november-23-2010/msn_learning_services_the_emerging_practice.html News Tue, 23 Nov 2010 BPO Watch India Bureau Country with an estimated 10,000 accountants is luring some of the big names in the banking industry http://www.bpowatchindia.com/bpo_news/msn/sri_lankaaccountants/november-23-2010/msn_sri_lanka_aims_to_be_financial_and_accounting_outsourcing_destination.html News Tue, 23 Nov 2010 BPO Watch India Bureau Appointments aimed at renewing strategic focus in region and position key personnel closer to clients and investors http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyamamericas/november-23-2010/msn_mahindra_satyam_names_three_business_heads_for_americas_operations.html News Tue, 23 Nov 2010 BPO Watch India Bureau Invoice processing systems in most organizations are saddled with inefficiencies. It is essential to reduce costs and accelerate the processing, achieve higher levels of visibility, automation and centralization. The way forward is to find solutions that are web based and use smart technologies to process the invoices. http://www.bpowatchindia.com/bpo_white_paper/msn/invoice_processingdatamatics/november-23-2010/efficient_invoice_processing_on_the_web.pdf White Paper Tue, 23 Nov 2010 BPO Watch India Bureau Companies planning back office solutions for outsourcing part of overall lending lifecycle http://www.bpowatchindia.com/bpo_news/msn/wiprodavis__henderson/november-23-2010/msn_wipro_joins_hands_with_davis__henderson.html News Tue, 23 Nov 2010 BPO Watch India Bureau Greater understanding will help retain gender balance in industry and maintain diversity of ideas, says Manglik http://www.bpowatchindia.com/bpo_news/msn/nasscomwomen/november-23-2010/msn_nasscom_chief_calls_for_flexibility_for_women_in_workplace.html News Tue, 23 Nov 2010 BPO Watch India Bureau Company also gets the award for the Best IT Services & Product in the IT-ITES space http://www.bpowatchindia.com/bpo_news/msn/ibmnasscom/november-23-2010/msn_ibm_gets_nasscom_honor_for_gender_inclusivity.html News Mon, 22 Nov 2010 BPO Watch India Bureau $1.3 billion five-year extension involves implementing new technologies and improving business processes http://www.bpowatchindia.com/bpo_news/msn/ibmwestpac_banking_corp/november-22-2010/msn_ibm_renews_contract_with_westpac_banking_corp.html News Mon, 22 Nov 2010 BPO Watch India Bureau Center to provide support to SMEs in India for AdWords platform in Telugu, Tamil, Kannada and Malayalam http://www.bpowatchindia.com/bpo_news/msn/adwordsgoogle/november-22-2010/msn_google_sets_up_hyderabad_call_centre_for_local_language_support.html News Mon, 22 Nov 2010 Priyanka Bhattacharya Chinese government set to make country a major BPO destination with training programs and infrastructure changes http://www.bpowatchindia.com/bpo_news/msn/chinaindia/november-22-2010/msn_china_calling_with_data_services.html News Mon, 22 Nov 2010 BPO Watch India Bureau Move will help BPOs avoid controversies about job losses in customers’ home countries http://www.bpowatchindia.com/bpo_news/msn/aegis247_customer/november-22-2010/msn_customer_proximity_leads_to_bpos_having_more_staff_abroad.html News Mon, 22 Nov 2010 BPO Watch India Bureau Rash drivers and hooligans on poorly lit roads with little police protection worry night shift workers http://www.bpowatchindia.com/bpo_news/msn/chandigarhmohali/november-22-2010/msn_chandigarh’s_dark_deserted_roads_raise_safety_concerns.html News Fri, 19 Nov 2010 BPO Watch India Bureau Service to be without charge till Feb 2011 and to have Rs 100 pm fee after that http://www.bpowatchindia.com/bpo_news/msn/bharatberryblackberry/november-19-2010/msn_data_infosys_offers_bharatberry_on_nokia_as_alternative_to_blackberry.html News Fri, 19 Nov 2010 BPO Watch India Bureau Candidates will be picked from various streams to tap into quality human resource of the city http://www.bpowatchindia.com/bpo_news/msn/wipromangalore/november-19-2010/msn_wipro_seeks_recruits_in_mangalore_for_bpo_jobs.html News Fri, 19 Nov 2010 BPO Watch India Bureau Six-year deal involves managing finance and accounting processes for the group and its subsidiaries http://www.bpowatchindia.com/bpo_news/msn/accenturekf_group/november-19-2010/msn_accenture_bags_fao_deal_from_kf_group.html News Fri, 19 Nov 2010 BPO Watch India Bureau Rs 157 crore LPO acquisition to boost market consolidation and help industry remain competitive http://www.bpowatchindia.com/bpo_news/msn/panagea3thomson_reuters/november-19-2010/msn_thomson_reuters_to_buy_panagea3.html News Thu, 18 Nov 2010 BPO Watch India Bureau Sandip Sen, President (Americas) & Global Chief Marketing Officer, Aegis, talks about the BPO segment post the downturn and the issues affecting revenues http://www.bpowatchindia.com/bpo_interviews/msn/aegisdownturn/november-18-2010/msn_wherever_there_is_economic_commerce_between_people_you_need_bpos.html Interviews Thu, 18 Nov 2010 BPO Watch India Bureau Company honored for its business transformational initiative and flexible strategy driving at operational excellence http://www.bpowatchindia.com/bpo_news/msn/infosysproctor__gamble/november-18-2010/msn_infosys_bpo_wins_best_new_outsourcing_services_delivery_award.html News Thu, 18 Nov 2010 BPO Watch India Bureau Low manpower costs in India and immunity to economic changes in the West lead to optimism in the sector http://www.bpowatchindia.com/bpo_news/msn/lposcosts/november-18-2010/msn_lpos_unperturbed_about_us_anti_bpo_backlash.html News Thu, 18 Nov 2010 BPO Watch India Bureau Move comes in wake of rising wage bills and worsening attrition rates http://www.bpowatchindia.com/bpo_news/msn/attritionwipro/november-18-2010/msn_top_tech_firms_eye_sub-contracting_option.html News Wed, 17 Nov 2010 Priyanka Bhattacharya “The Indian animation industry is well-geared to start grabbing a larger share of the increasing outsourcing pie,” says Deloitte senior director http://www.bpowatchindia.com/bpo_features/msn/animationdeloitte/november-17-2010/msn_animation_and_gaming_outsourcing_to_grow_in_india.html Features Wed, 17 Nov 2010 BPO Watch India Bureau Company plans to enter rural market and spend Rs 14-18 crore on every new center http://www.bpowatchindia.com/bpo_news/msn/genpactrecruitment/november-17-2010/msn_genpact_to_double_india_headcount.html News Wed, 17 Nov 2010 BPO Watch India Bureau Accenture survey suggests companies should encourage interactive communication through multiple channels http://www.bpowatchindia.com/bpo_news/msn/pharmaceuticalsaccenture/november-17-2010/msn_phama_sites_fail_to_attract_90_per_cent_of_us_consumers.html News Wed, 17 Nov 2010 BPO Watch India Bureau Buses from Sikandpur metro station aim to make traveling to work safer in cyber city http://www.bpowatchindia.com/bpo_news/msn/gurgaonsafety/november-17-2010/msn_shuttle_service_for_bpo_employees_in_gurgaon.html News Wed, 17 Nov 2010 BPO Watch India Bureau Projecting country as market research hub could help leverage advantage http://www.bpowatchindia.com/bpo_news/msn/kpophilippines/november-17-2010/msn_kpo_key_to_philippines_outsourcing_revenue_goals_study.html News Tue, 16 Nov 2010 BPO Watch India Bureau Industry has matured in many ways and grown to accommodate small players, too, say the players http://www.bpowatchindia.com/bpo_news/msn/lpomindcrest/november-16-2010/msn_global_lpo_conference_predicts_bright_future_for_industry.html News Tue, 16 Nov 2010 BPO Watch India Bureau Cebu City to start separate English classes in schools to prepare students for career in outsourcing industry http://www.bpowatchindia.com/bpo_news/msn/philippinescebu_city/november-16-2010/msn_philippine_city_goes_to_school_for_bpo_jobs.html News Tue, 16 Nov 2010 BPO Watch India Bureau Colliers International, InvestBulgaria Agency, American Chamber of Commerce in Bulgaria to promote country as ’Silicon Valley’ of the Black Sea http://www.bpowatchindia.com/bpo_news/msn/bulgariainvestbulgaria_agency/november-16-2010/msn_bulgaria_looks_to_become_next_outsourcing_destination.html News Tue, 16 Nov 2010 BPO Watch India Bureau Company to develop North Carolina unit into a tier-III facility to support cloud-computing and other major platforms http://www.bpowatchindia.com/bpo_news/msn/wipronorth_carolina/november-16-2010/msn_wipro_to_invest_75_mn_in_new_us_data_center.html News Tue, 16 Nov 2010 BPO Watch India Bureau Company on expansion mode, CEO see more business opportunities and good recovery across industries http://www.bpowatchindia.com/bpo_news/msn/tcsrecruitment/november-16-2010/msn_tcs_to_hire_50000_this_fiscal_and_next.html News Tue, 16 Nov 2010 BPO Watch India Bureau Contract comes for company’s BPO unit, which has been running at a loss http://www.bpowatchindia.com/bpo_news/msn/hcl_techonologies/november-16-2010/msn_hcl_technologies_bags__100_mn_deal_from_us_firm.html News Mon, 15 Nov 2010 BPO Watch India Bureau Countries in best position to exploit proximity to driver of global BPO industry http://www.bpowatchindia.com/bpo_news/msn/brazilmexico/november-15-2010/msn_brazil_mexico_give_philippines_bpo_industry_cause_for_worry.html News Mon, 15 Nov 2010 BPO Watch India Bureau Grapevine says chairman to sell stake in company, even as Patni headcount keeps rising http://www.bpowatchindia.com/bpo_news/msn/patniwns/november-15-2010/msn_patni_records_14_per_cent_dip_in_net_profits.html News Mon, 15 Nov 2010 BPO Watch India Bureau China, Philippines and other off shoring countries post higher growth rates to close the gap with current leader http://www.bpowatchindia.com/bpo_news/msn/chinaphilippines/november-15-2010/msn_india_being_given_a_run_for_its_money_as_outsourcing_leader.html News Mon, 15 Nov 2010 BPO Watch India Bureau Nearly 88 per cent of women employees across the country have witnessed incidents of harassment http://www.bpowatchindia.com/bpo_news/msn/sexual_harassmentcentre_for_transforming_india/november-15-2010/msn_sexual_harassment_rampant_in_it_bpo_industry_study.html News Mon, 15 Nov 2010 BPO Watch India Bureau New customer profile requires BPOs to focus on innovative customer management rather than traditional voice services http://www.bpowatchindia.com/bpo_news/msn/sitelcustomer_relations/november-15-2010/msn_call_centre_services_need_to_evolve_—_sitel_ceo.html News Fri, 12 Nov 2010 BPO Watch India Bureau Former MindTree executive to manage Pune-based development and delivery operations http://www.bpowatchindia.com/bpo_news/msn/saamamindtree/november-12-2010/msn_saama_technologies_names_karvir_as_vp_for_india_biz.html News Fri, 12 Nov 2010 BPO Watch India Bureau Indian BPO industry is slowly climbing up the value chain and offering a slew of new services to its customers http://www.bpowatchindia.com/bpo_features/msn/bpodomain/november-12-2010/msn_bpos_now_seek_to_hire_domain_experts.html Features Fri, 12 Nov 2010 BPO Watch India Bureau New study finds that students from tier-2 cities are not lagging behind in terms of employability by IT companies http://www.bpowatchindia.com/bpo_industry_report/msn/hiringeducation/november-12-2010/msn_indian_it_yet_to_tap_tier-ii_city_talent.html Industry Report Fri, 12 Nov 2010 BPO Watch India Bureau After the United States and India, now the Philippines becomes the third largest location for the global consulting giant http://www.bpowatchindia.com/bpo_news/msn/accenturephilippines/november-12-2010/msn_accenture_expands_operations_in_the_philippines.html News Thu, 11 Nov 2010 BPO Watch India Bureau Restructuring to include 9,000 layoffs but also mass hiring at the hubs http://www.bpowatchindia.com/bpo_news/msn/hpbest_shore/november-11-2010/msn_hp_picks_india_as_one_of_six_global_delivery_hubs.html News Thu, 11 Nov 2010 BPO Watch India Bureau Two villages in Rajasthan and Haryana set the the ball rolling for women to take up BPO jobs within their respective villages http://www.bpowatchindia.com/bpo_news/msn/bporural/november-11-2010/msn_bpo_jobs_uplift_rural_women_in_northern_states.html News Thu, 11 Nov 2010 BPO Watch India Bureau The company entered two new lines of business at the end of 2009 that helped its revenue growth over the first two quarters of 2010 http://www.bpowatchindia.com/bpo_news/msn/china_crescentbpo/november-11-2010/msn_china_crescent_to_enter_indian_bpo_space.html News Thu, 11 Nov 2010 BPO Watch India Bureau No details have been provided of how the company proposes to invest the funds raised from the issue. http://www.bpowatchindia.com/bpo_news/msn/syntelpublic_issue/november-11-2010/msn_syntel_inc_comes_out_with_a_public_issue.html News Wed, 10 Nov 2010 Priyanka Bhattacharya Company expands service offerings with Business Process Outsourcing and Global Information Technology Services units http://www.bpowatchindia.com/bpo_news/msn/november-10-2010/msn_3i_infotech_announces_consolidation_plans_in_north_america.html News Wed, 10 Nov 2010 BPO Watch India Bureau The new entity aims to position itself in the high-end analytical offshoring space with a wide range of services and geographic locations. http://www.bpowatchindia.com/bpo_news/msn/crisilpipal/november-10-2010/msn_crisil-irevna_buys_chicago-based_pipal_research_.html News Wed, 10 Nov 2010 BPO Watch India Bureau This is the second award that Infosys BPO has won along with P&G in a similar category for service delivery http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/november-10-2010/msn_infosys_bpo_wins_outsourcing_delivery_award.html News Wed, 10 Nov 2010 BPO Watch India Bureau Company targets Brazil, Guatemala and Chile to fuel further growth in its consulting, technology and outsourcing services http://www.bpowatchindia.com/bpo_news/msn/capgeminibpo/november-10-2010/msn_capgemini_to_grow_bpo_footprint_in_latin_america.html News Wed, 10 Nov 2010 BPO Watch India Bureau It provides a broad spectrum of services across CRM, Back Office Transaction Processing, Industry Specific Solutions and BPO Consulting. http://www.bpowatchindia.com/bpo_news/msn/wiprobpo/november-10-2010/msn_wipro_bpo_wins_company_of_the_year_award.html News Tue, 09 Nov 2010 BPO Watch India Bureau President assures India that for a few jobs that are lost, a lot more may come down chasing Indian expertise in IT-BPO http://www.bpowatchindia.com/bpo_news/msn/bpobarack_obama/november-09-2010/msn_obama_back-flip_on_outsourcing_calms_bpo_nerves.html News Tue, 09 Nov 2010 Priyanka Bhattacharya Company to focus on verticalized approach, virtualized business, knowledge services and globalization http://www.bpowatchindia.com/bpo_features/msn/genpactbhasin/november-09-2010/msn_genpacts_bhasin_foresees_growth_in_remote_management_services.html Features Tue, 09 Nov 2010 BPO Watch India Bureau Mid-sized firms that are not very diversified and have smaller bench strengths may even lose out on contracts http://www.bpowatchindia.com/bpo_news/msn/attritionsalary/november-09-2010/msn_high_attrition_rates_threaten_margins_of_it_cos.html News Mon, 08 Nov 2010 BPO Watch India Bureau Graduates increasingly moving to sectors such as retail, insurance, FMCG, healthcare and financial services http://www.bpowatchindia.com/bpo_news/msn/talenttraining/november-08-2010/msn_limited_options_stability_and_monotony_haunt_bpo_sector.html News Mon, 08 Nov 2010 BPO Watch India Bureau Property developer’s move will help country build a $25 billion IT and BPO industry http://www.bpowatchindia.com/bpo_news/msn/megaworldphilippines/november-08-2010/msn_megaworld_to_pump_funds_into_philippines_bpo_sector.html News Mon, 08 Nov 2010 Raj Narayan Will the US Administration’s bark be more dangerous than its bite or will the BPO industry bear the brunt of the growing unrest in the US? http://www.bpowatchindia.com/bpo_news/msn/bpoobama/november-08-2010/msn_obama_comments_gets_bpo_workers_jittery.html News Thu, 04 Nov 2010 BPO Watch India Bureau CIO Summit to provide opportunity to attend educational sessions, network and discuss latest IT topics and trends http://www.bpowatchindia.com/bpo_news/msn/cio_summitcloud/november-04-2010/msn_cloud_discussion_to_focus_on_integration_and_aggregation.html News Thu, 04 Nov 2010 BPO Watch India Bureau The deal involves the use of remote infrastructure management systems for the provision of fully-managed IT services http://www.bpowatchindia.com/bpo_news/msn/wiproelectricity_north_west/november-04-2010/msn_wipro_bags_deal_from_electricity_north_west.html News Thu, 04 Nov 2010 BPO Watch India Bureau Industry captains say increase in fee is discriminatory and point to the 35,000 jobs the industry created for US residents http://www.bpowatchindia.com/bpo_news/msn/visa_feenasscom/november-04-2010/msn_it_industry_to_meet_obama_over_visa_fee_hike.html News Thu, 04 Nov 2010 BPO Watch India Bureau Victory of prominent anti-outsourcing politicians does not worry industry captains http://www.bpowatchindia.com/bpo_news/msn/uselections/november-04-2010/msn_us_poll_results_leave_indian_it_sector_unfazed.html News Thu, 04 Nov 2010 BPO Watch India Bureau India may lose voice-based support and sales advantage as a result of Indian companies themselves moving these services to the Philippines http://www.bpowatchindia.com/bpo_news/msn/philippinesbpo/november-04-2010/msn_philippines_to_overtake_india_as_global_bpo_hub.html News Thu, 04 Nov 2010 Shweta Verma David Andrews, founder and CEO, Xchanging, named Entrepreneur of the Year at Economic Times BPO Awards 2010 http://www.bpowatchindia.com/bpo_features/msn/david_andrewsxchanging/november-04-2010/msn_dynamic_entrepreneur_with_small_town_focus.html Features Wed, 03 Nov 2010 BPO Watch India Bureau Lanka BPO Academy to create sustainable BPO talent pool with 12 programmes http://www.bpowatchindia.com/bpo_news/msn/lanka_bpo_academybci/november-03-2010/msn_world’s_largest_certification_body_enters_sri_lanka.html News Wed, 03 Nov 2010 BPO Watch India Bureau Hype Cycle report says data centre bridging and fabric-based computing may have less than 5 per cent market penetration http://www.bpowatchindia.com/bpo_news/msn/hype_cyclegartner/november-03-2010/msn_cloud_computing_to_hit_mainstream_in_five_years_gartner.html News Wed, 03 Nov 2010 Priyanka Bhattacharya Industry finds growing opportunity and cost advantage in setting up BPOs in villages and tier II and III locations http://www.bpowatchindia.com/bpo_features/msn/accenturenasscom/november-03-2010/msn_rural_bpos_offer_win-win_situation.html Features Wed, 03 Nov 2010 Priyanka Bhattacharya Market changes are reshaping fundamentals of how providers will deliver BPO and IT enabled services, says Gartner http://www.bpowatchindia.com/bpo_industry_report/msn/gartnerwns_global_services/november-03-2010/msn_new_dynamics_will_drive_outsourcing_business.html Industry Report Wed, 03 Nov 2010 BPO Watch India Bureau Partnership with IBM, Tech Mahindra and Spanco to provide quality customer service in 16 African countries http://www.bpowatchindia.com/bpo_news/msn/bhartiibm/november-03-2010/msn_bharti_set_to_power_african_bpo_sector.html News Tue, 02 Nov 2010 BPO Watch India Bureau Expiring contracts with the value of $12.2 billion may result in new business opportunities for some players http://www.bpowatchindia.com/bpo_news/msn/ovumcontracts/november-02-2010/msn_bpo_sector_set_for_rebound_in_2011_–_ovum.html News Tue, 02 Nov 2010 BPO Watch India Bureau The BPO at Cheralapally jail also targets other e-governance projects such as the National Population Registry http://www.bpowatchindia.com/bpo_news/msn/andhracheralapally/november-02-2010/msn_andhra_jail_bpo_eyes_uid_pie_share.html News Tue, 02 Nov 2010 BPO Watch India Bureau The country had won the Offshoring Destination of the Year Award in 2007 and last year http://www.bpowatchindia.com/bpo_news/msn/philippinesnoa/november-02-2010/msn_philippines_bags_uk_bpo_award_for_3rd_time.html News Tue, 02 Nov 2010 BPO Watch India Bureau Call centres in Nairobi and Kampala to provide support services to telecom, financial services and government sector http://www.bpowatchindia.com/bpo_news/msn/maraspanco/november-02-2010/msn_mara_spanco_join_hands_in_east_africa.html News Tue, 02 Nov 2010 BPO Watch India Bureau New guidelines aim to ensure level playing field for migrant and local employees http://www.bpowatchindia.com/bpo_news/msn/ukites/november-02-2010/msn_uk_immigration_norms_hike_ites_firms’_costs.html News Tue, 02 Nov 2010 BPO Watch India Bureau Unlike the previous quarter, the latest growth has come on the back of a revival in the IT sector http://www.bpowatchindia.com/bpo_news/msn/bpoit/november-02-2010/msn_outsourcing_industry_grows_by_20_percent.html News Sat, 30 Oct 2010 BPO Watch India Bureau A survey says 65 percent of total investment in technologies in all centers is made in quality management software http://www.bpowatchindia.com/bpo_news/msn/bpoiqpc/october-30-2010/msn_indian_bpos_to_invest_in_customer-centric_tech.html News Fri, 29 Oct 2010 BPO Watch India Bureau Services extended to customer relations operations in Delhi, Haryana and Rajasthan from Dehradun centre http://www.bpowatchindia.com/bpo_news/msn/spanco_bpoidea_cellular/october-29-2010/msn_spanco_bpo_ties_up_with_idea_cellular.html News Fri, 29 Oct 2010 BPO Watch India Bureau Strong Q2 results posted by the large companies indicates that the good times are back for the IT, ITES industry. http://www.bpowatchindia.com/bpo_news/msn/itites/october-29-2010/msn_it_exports_may_outgrow_estimates_infy_ceo.html News Fri, 29 Oct 2010 BPO Watch India Bureau We grew revenues, net income, earnings per share, and operating cash flow on both a sequential and year-over-year basis, says CEO Pramod Bhasin http://www.bpowatchindia.com/bpo_news/msn/genpactpramod_bhasin/october-29-2010/msn_genpact_reports_21_percent_growth_in_q3_income.html News Fri, 29 Oct 2010 BPO Watch India Bureau Revenue for the fiscal second quarter 2011 increased by 5.6 percent to $154.2 million http://www.bpowatchindia.com/bpo_news/msn/wnskeshav_murugesh/october-29-2010/msn_wns_reports_better_than_expected_q2_results.html News Fri, 29 Oct 2010 BPO Watch India Bureau Announces quarterly results that exceeds its upgraded revenue guidance for the period under review http://www.bpowatchindia.com/bpo_news/msn/hexawarebpo/october-29-2010/msn_hexaware_scouts_acquisition_in_bpo_domain.html News Thu, 28 Oct 2010 BPO Watch India Bureau AP prison head wants to use his expertise to set up the country’s first ever BPO within a prison http://www.bpowatchindia.com/bpo_news/msn/ramalinga_rajusatyam/october-28-2010/msn_do_prisoners_want_ramalinga_raju_as_ceo.html News Thu, 28 Oct 2010 BPO Watch India Bureau Company recognized for its BPO work at 7th Annual NOA Awards Ceremony in Central London earlier this week http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyambpo/october-28-2010/msn_mahindra_satyam_bpo_nelsonhall_award.html News Tue, 26 Oct 2010 Raj Narayan Infosys chief mentor suggests subsidies to foster this sector in line with what the Chinese did with Shenzhen. http://www.bpowatchindia.com/bpo_news/msn/bporural/october-26-2010/msn_low_cost_manufacturing_a_key_to_rural_growth_nrn.html News Tue, 26 Oct 2010 Raj Narayan Says Indian companies must hire local talent to sell our products and services as China has done very successfully in the past http://www.bpowatchindia.com/bpo_news/msn/narayana_murthyinfosys/october-26-2010/msn_nrn_suggests_solution_to_thwart_anti-outsourcing_cries.html News Tue, 26 Oct 2010 Raj Narayan If the 1990s saw economic reforms, the current decade should focus on reforms in the field of education, says Infosys co-founder and Chairman http://www.bpowatchindia.com/bpo_news/msn/narayana_murthyinfosys/october-26-2010/msn_education_reforms_a_must_for_success_narayana_murthy.html News Tue, 26 Oct 2010 Premangshu Ray Top honchos also point to the scope for rural BPOs and the gap in talent requirement http://www.bpowatchindia.com/bpo_news/msn/bpoaima_hinduja_global/october-26-2010/msn_think_global_act_local_say_industry_captains.html News Tue, 26 Oct 2010 Raj Narayan Focus more on application products that can use cloud computing to reach hitherto untapped markets across the world http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/october-26-2010/msn_infosys_ceo_sets_growth_agenda_for_it-_bpos.html News Tue, 26 Oct 2010 BPO Watch India Bureau harti Zain will outsource core customer service functions like call centres and back office http://www.bpowatchindia.com/bpo_news/msn/ibmtech_mahindra/october-26-2010/msn_ibm_techm_and_spanco_bag_bharti_zain_bpo_deal.html News Tue, 26 Oct 2010 BPO Watch India Bureau Announces outsourcing services for reconciliations, enabling firms to accelerate business growth while cutting fixed costs, infrastructure risk http://www.bpowatchindia.com/bpo_news/msn/broadridgeoutsourcing/october-26-2010/msn_broadridge_launches_outsourcing_services_suite.html News Mon, 25 Oct 2010 BPO Watch India Bureau TCS to hire additional 50,000 workforce this year; Hikes bonus payouts to reduce attrition numbers. http://www.bpowatchindia.com/bpo_news/msn/tcsattrition/october-25-2010/msn_tcs_raises_hiring_targets_worried_over_attrition.html News Mon, 25 Oct 2010 BPO Watch India Bureau It will provide local employment opportunities with plans to create at least 265 jobs over the next five years http://www.bpowatchindia.com/bpo_news/msn/mphasiscenter/october-25-2010/msn_mphasis_to_open_center_in_australian_varsity.html News Fri, 22 Oct 2010 Priyanka Bhattacharya Even as Keshav R Murugesh, Group CEO at WNS Group settles down in his new job role, he is readying a strong sales force and client centric growth strategy. http://www.bpowatchindia.com/bpo_features/msn/wnskeshav_murugesh/october-22-2010/msn_piloting_wns_into_the_stratosphere.html Features Fri, 22 Oct 2010 BPO Watch India Bureau The company is eyeing the healthcare and public sector verticals to spur its plans for inorganic growth. http://www.bpowatchindia.com/bpo_news/msn/minacsbpo/october-22-2010/msn_minacs_bpo_eyes_european_acquisition.html News Fri, 22 Oct 2010 BPO Watch India Bureau The company is looking to expand its operations because of the excellent traction its Dubai branch has received. http://www.bpowatchindia.com/bpo_news/msn/cognizantbpo/october-22-2010/msn_cognizant_expands_middleeast_footprint.html News Fri, 22 Oct 2010 BPO Watch India Bureau The companies will leverage their experience, capabilities and expertise to deliver next generation contact center solutions. http://www.bpowatchindia.com/bpo_news/msn/intouchliveops/october-22-2010/msn_intouch_announces_strategic_tie-up_with_liveops.html News Fri, 22 Oct 2010 BPO Watch India Bureau Intel could start backend support services for its fast developing chipsets as part of this new venture http://www.bpowatchindia.com/bpo_news/msn/intelites/october-22-2010/msn_intel_to_set_up_software_ites_business.html News Fri, 22 Oct 2010 BPO Watch India Bureau Company expands the types of health records it can support with its Medical Data Exchange to move beyond transcription toward X-rays and lab results. http://www.bpowatchindia.com/bpo_news/msn/verizonmedical_records/october-22-2010/msn_verizon_expands_medical_data_exchange_suite.html News Thu, 21 Oct 2010 BPO Watch India Bureau Company plans to treble its workforce in North America over the next twelve to fourteen months http://www.bpowatchindia.com/bpo_news/msn/aegisargentina/october-21-2010/msn_aegis_to_become_largest_indian_employer_in_us.html News Thu, 21 Oct 2010 BPO Watch India Bureau Company to move away from application based model to industry vertical based profit center focus http://www.bpowatchindia.com/bpo_news/msn/mphasisganesh_ayyar/october-21-2010/msn_mphasis_revamps_organizational_structure.html News Thu, 21 Oct 2010 BPO Watch India Bureau Predicts that losses will continue for the next four to five quarters despite steady investment into the BPO arm http://www.bpowatchindia.com/bpo_news/msn/hclbpo/october-21-2010/msn_hcl_bpo_losses_to_continue_nayar.html News Tue, 19 Oct 2010 BPO Watch India Bureau Believe that local talent heading the ops brings in more traction with the clients via strategic interactions http://www.bpowatchindia.com/bpo_news/msn/bpohiring/october-19-2010/msn_bpo_companies_tap_foreign_talent_offshore.html News Mon, 18 Oct 2010 BPO Watch India Bureau Survey suggests that job growth rates had slipped between January-March this year before once again perking up in the next quarter. http://www.bpowatchindia.com/bpo_news/msn/jobsbpo/october-18-2010/msn_it_bpo_leads_job_market_recovery.html News Mon, 18 Oct 2010 BPO Watch India Bureau India to take up issues related to high visa fees and curbs on IT and BPO sectors by the US http://www.bpowatchindia.com/bpo_news/msn/obamabpo/october-18-2010/msn_bpo_posers_await_president_obama.html News Mon, 18 Oct 2010 BPO Watch India Bureau Aditya Birla Minacs looks to set up BPOs in tier three and tier four cities of the country http://www.bpowatchindia.com/bpo_news/msn/adityabirla/october-18-2010/msn_av_birla_arm_to_focus_on_rural_bpos.html News Fri, 15 Oct 2010 BPO Watch India Bureau Market survey suggests that smaller LPO companies deliver better value to clients than their larger counterparts http://www.bpowatchindia.com/bpo_news/msn/lpodatamonitor/october-15-2010/msn_for_lpo_clients_small_is_beautiful.html News Fri, 08 Oct 2010 BPO Watch India Bureau The BPO industry has evolved from a place where people earned good salaries to one where careers are built http://www.bpowatchindia.com/bpo_news/msn/bpocareer/october-08-2010/msn_.html News Fri, 08 Oct 2010 BPO Watch India Bureau Barclays buys stake in the BPO company for the second time after having exited it three years ago. http://www.bpowatchindia.com/bpo_news/msn/intelenetbarclays/october-08-2010/msn_.html News Thu, 07 Oct 2010 BPO Watch India Bureau The company has expanded the skills sets of its team over the past year and hopes to add additional seats to its captive BPO in India http://www.bpowatchindia.com/bpo_news/msn/fidelitybpo/october-07-2010/msn_.html News Thu, 07 Oct 2010 BPO Watch India Bureau The acquirer will pay up $51 million and is subject to closing conditions prevailing during Ariba’s account closure of the first quarter of fiscal 2011 http://www.bpowatchindia.com/bpo_news/msn/accentureariba/october-07-2010/msn_.html News Thu, 07 Oct 2010 BPO Watch India Bureau BPO and ITES companies reaffirm their focus on staff security in the wake of the Pratibha murder case judgment that came in on Wednesday http://www.bpowatchindia.com/bpo_news/msn/pratibhamurder/october-07-2010/msn_.html News Wed, 06 Oct 2010 BPO Watch India Bureau Indian vendors see about 30 per cent of their revenues coming from the European markets over the next few years. http://www.bpowatchindia.com/bpo_news/msn/bpoeurope/october-06-2010/msn_.html News Wed, 06 Oct 2010 BPO Watch India Bureau The concept of telecommuting involves working from home at flexible timings without physically commuting to office. http://www.bpowatchindia.com/bpo_news/msn/telecommuntingites/october-06-2010/msn_.html News Tue, 05 Oct 2010 BPO Watch India Bureau as it comes from a country that has the South Africa has the world’s highest unemployment and the BPO industry could well be the answer to this problem http://www.bpowatchindia.com/bpo_news/msn/south_africabpo/october-05-2010/msn_.html News Tue, 05 Oct 2010 BPO Watch India Bureau Mid-sized companies are under constant pressure to build up their service muscle as they compete with local rivals and global majors http://www.bpowatchindia.com/bpo_news/msn/bpoibm/october-05-2010/msn_.html News Tue, 05 Oct 2010 BPO Watch India Bureau Prominent cyber crime lawyer Pavan Duggal blames the burgeoning infotech sector for the rise in such crimes. http://www.bpowatchindia.com/bpo_news/msn/cybercrime/october-05-2010/msn_.html News Sat, 02 Oct 2010 Priyanka Bhattacharya Bruno Goveas, Marketing & Product Management (Asia Pacific) Akamai Technologies, Inc. speaks to BPOWatch India about distributed infrastructure and cloud computing and how it can help BPOs and ITES companies cut costs and improve business delivery. http://www.bpowatchindia.com/bpo_interviews/msn/cloudcomputing/october-02-2010/msn_.html Interviews Wed, 22 Sep 2010 IBM has won a 10-year IT outsourcing deal worth Rs 285 crore from Jet Airways. http://www.bpowatchindia.com/bpo_news/msn/september-22-2010/msn_ibm_signs_10-year_deal_with_jet_airways.html News Mon, 20 Sep 2010 IT services major Cognizant is at an advanced stage of negotiations to acquire Genpact, the BPO giant. http://www.bpowatchindia.com/bpo_news/msn/september-20-2010/msn_cognizant_in_talks_to_buy_genpact_.html News Fri, 30 Apr 2010 Net income stood at Rs 125 crore against Rs 133 crore in the year-ago period http://www.bpowatchindia.com/bpo_news/msn/genpact_net_dips_63maintains_guidance/april-30-2010/msn_genpact_net_dips_63_maintains_guidance.html News Wed, 28 Apr 2010 Hiring has started increasing its hiring after a lull of almost two years http://www.bpowatchindia.com/bpo_industry_report/msn/itbpo_firms_increase_hiring_but_exercise_caution/april-28-2010/msn_itbpo_firms_increase_hiring_but_exercise_caution.html Industry Report Thu, 15 Apr 2010 To manage its internal information technology services across 104 countries for 3 years http://www.bpowatchindia.com/bpo_news/msn/infy_bags_150-mn_microsoft_order/april-15-2010/msn_infy_bags_150-mn_microsoft_order.html News Wed, 14 Apr 2010 Infy will hire close to 30,000 this financial year to its existing headcount of which over 50% is for BPO business http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/april-14-2010/msn_infosys_bpo_to_hire_16000.html News Wed, 14 Apr 2010 Most of the 500 people will be hired over the next six months in India, Mexico & US http://www.bpowatchindia.com/bpo_news/msn/igate_to_hire_500_for_bpo__services/april-14-2010/msn_igate_to_hire_500_for_bpo__services.html News Thu, 01 Apr 2010 IBM Daksh is sharpening its focus on F&A segment especially targeting business from the oil and gas, retail & consumer goods sectors http://www.bpowatchindia.com/bpo_news/msn/ibm_daksh_bullish_on_financeaccounting_business_in_india/april-01-2010/msn_ibm_daksh_bullish_on_finance_accounting_business_in_india.html News Wed, 31 Mar 2010 The deal is for a period of three-five years, involving 100-200 people initially http://www.bpowatchindia.com/bpo_news/msn/genpact_signs_multi-year_china_deal/march-31-2010/msn_genpact_signs_multi-year_china_deal.html News Wed, 31 Mar 2010 The establishment of the El Paso site follows Patni’s recent move to open a nearshore center in Queretaro, Mexico, to serve North American and Latin American markets http://www.bpowatchindia.com/bpo_news/msn/patni_sets_up_bpo_hub_in_texas/march-31-2010/msn_patni_sets_up_bpo_hub_in_texas.html News Mon, 29 Mar 2010 The domestic BPO market is one of the high-growth services segment and has now become more organised http://www.bpowatchindia.com/bpo_industry_report/msn/indian_bpo_mkt_to_grow_25_in_2010_gartner/march-29-2010/msn_indian_bpo_mkt_to_grow_25_in_2010_gartner.html Industry Report Mon, 29 Mar 2010 BPOwatch India News Desk The solution will enable financial institutions and mortgage companies to pre-qualify distressed borrowers for the best possible loan workout program http://www.bpowatchindia.com/bpo_news/msn/intelenet_ties_up_with_emortgage_solutions_provider_signiadocs/march-29-2010/msn_intelenet_ties_up_with_emortgage_solutions_provider_signiadocs_.html News Fri, 26 Mar 2010 WNS’ new CEO, Keshav Murugesh on the way forward and his concerns http://www.bpowatchindia.com/bpo_interviews/msn/keshav_murugeshwns/march-26-2010/msn_pricing_levels_in_bpo_are_stable_a_bit_better.html Interviews Thu, 25 Mar 2010 The expansion positions Genpact well for growth in scope and scale for existing and new clients in Europe http://www.bpowatchindia.com/bpo_news/msn/genpact_expands_presence_in_romania/march-25-2010/msn_genpact_expands_presence_in_romania.html News Wed, 10 Mar 2010 Ninety per cent of the new jobs created during the last quarter were direct recruitments by employers while the rest were done through contracts http://www.bpowatchindia.com/bpo_industry_report/msn/itbpo_sector_created_maximum_jobs_during_last_quarter_report/march-10-2010/msn_itbpo_sector_created_maximum_jobs_during_last_quarter_report.html Industry Report Wed, 10 Mar 2010 Infosys BPO will adopt and incorporate the CIMA qualification as part of their learning and development programme http://www.bpowatchindia.com/bpo_news/msn/institute_in_training_tie_up_with_infosys_bpo/march-10-2010/msn_institute_in_training_tie_up_with_infosys_bpo.html News Wed, 10 Mar 2010 To take over all operations of Compass BPO across the UK, US, West Asia and in India http://www.bpowatchindia.com/bpo_news/msn/aditya_birla_minacs_buys_uk-based_bpo/march-10-2010/msn_aditya_birla_minacs_buys_uk-based_bpo.html News Tue, 09 Mar 2010 New pricing schemes offers by telecom companies, like ‘one paisa per second’ billing, has squeezed the margins of their BPO partners http://www.bpowatchindia.com/bpo_news/msn/telco_price_wars_hit_bpo_margins/march-09-2010/msn_telco_price_wars_hit_bpo_margins.html News Tue, 09 Mar 2010 The company’s ITO business is presently dependent on HP for a majority of its revenues http://www.bpowatchindia.com/bpo_news/msn/mphasis_scouting_for_firm_to_boost_ito_biz/march-09-2010/msn_mphasis_scouting_for_firm_to_boost_ito_biz.html News Wed, 17 Feb 2010 Kris Gopalakrishnan said Obama’s remarks were aimed at US companies that have operations in multiple countries http://www.bpowatchindia.com/bpo_news/msn/infy_ceo_brushes_aside_obama_tirade/february-17-2010/msn_infy_ceo_brushes_aside_obama_tirade.html News Mon, 15 Feb 2010 EXL Service is eyeing buys in the US in the insurance domain with captives having annual revenue between $25 and $30 million http://www.bpowatchindia.com/bpo_news/msn/exlbpo/february-15-2010/msn_exl_looks_to_buy_us-based_insurer.html News Sun, 14 Feb 2010 This year, the date falls on a Sunday, which is a holiday for most companies. But it has not deterred BPO firms from celebrating in advance http://www.bpowatchindia.com/bpo_features/msn/itbpo_companies_bond_over_valentines_day/february-14-2010/msn_it_bpo_companies_bond_over_valentines_day.html Features Thu, 11 Feb 2010 Tata Consultancy Services, plans to hire 30,000 employees in the next financial year http://www.bpowatchindia.com/bpo_news/msn/tcs_to_hire_21_more_in_2010-11/february-11-2010/msn_tcs_to_hire_21_more_in_2010-11.html News Wed, 10 Feb 2010 India’s IT-BPO market (including exports) could touch $285 billion in 2020 http://www.bpowatchindia.com/bpo_industry_report/msn/it-bpo_sector_grows_15_annually/february-10-2010/msn_it-bpo_sector_grows_15_annually.html Industry Report Thu, 04 Feb 2010 Analysts peg the deal to be Rs 450-500 crore. http://www.bpowatchindia.com/bpo_news/msn/genpact_acquires_symphony_solutions/february-04-2010/msn_genpact_acquires_symphony_solutions.html News Thu, 04 Feb 2010 Murugesh was the erstwhile President & CEO of KPO firm Syntel http://www.bpowatchindia.com/bpo_news/msn/keshav_murugeshsyntel/february-04-2010/msn_wns_appoints_keshav_murugesh_as_ceo.html News Thu, 04 Feb 2010 Export revenues for the Indian IT-BPO industry are expected to record a growth of 5.5 per cent, to reach $49.7 billion in FY 09-10 http://www.bpowatchindia.com/bpo_industry_report/msn/it-bpo_exports_to_touch_50_bn_in_fy_10/february-04-2010/msn_it-bpo_exports_to_touch_50_bn_in_fy_10.html Industry Report Thu, 04 Feb 2010 BPOwatch India News Desk Intelenet plans to grow the facility in Krakow to 500 seats in a year http://www.bpowatchindia.com/bpo_news/msn/intelenet_launches_centre_in_poland/february-04-2010/msn_intelenet_launches_centre_in_poland.html News Wed, 03 Feb 2010 Aggressive hiring in the current quarter will lead to expansion of existing facilities http://www.bpowatchindia.com/bpo_features/msn/it_sector_boom_means_boon_for_realty/february-03-2010/msn_it_sector_boom_means_boon_for_realty.html Features Wed, 03 Feb 2010 Syntel, with a headcount of 12,000 people, had a revenue of $401 million (Rs 1,900 crore) for the year 2008 http://www.bpowatchindia.com/bpo_news/msn/syntelceo/february-03-2010/msn_syntel_ceo_quits.html News Wed, 03 Feb 2010 When Obama urged Americans to "Say no to Bangalore and yes to Buffalo", little did he realise that BPO companies in India are creating jobs even in Buffalo http://www.bpowatchindia.com/bpo_features/msn/bpooutsourcing/february-03-2010/msn_bpo_companies_create_jobs_in_buffalo_too.html Features Fri, 29 Jan 2010 Urges Senate to end tax breaks; Indian IT firms unperturbed http://www.bpowatchindia.com/bpo_features/msn/obamaoutsourcing/january-29-2010/msn_obama_raises_bogey_on_outsourcing_again.html Features Thu, 28 Jan 2010 The BPO arm of Essar Group, is considering an IPO to raise Rs 700 crore http://www.bpowatchindia.com/bpo_news/msn/aegis_ipo_may_hit_market_by_may/january-28-2010/msn_aegis_ipo_may_hit_markeyby_may.html News Sun, 24 Jan 2010