Business Process Outsourcing (BPO) news, interviews, research and data http://www.bpowatchindia.com www.indsyncms.com Pvt. Ltd. Wed, 10 Mar 2010 Ninety per cent of the new jobs created during the last quarter were direct recruitments by employers while the rest were done through contracts http://www.bpowatchindia.com/bpo_industry_report/msn/itbpo_sector_created_maximum_jobs_during_last_quarter_report/march-10-2010/msn_itbpo_sector_created_maximum_jobs_during_last_quarter_report.html Industry Report Wed, 10 Mar 2010 Infosys BPO will adopt and incorporate the CIMA qualification as part of their learning and development programme http://www.bpowatchindia.com/bpo_news/msn/institute_in_training_tie_up_with_infosys_bpo/march-10-2010/msn_institute_in_training_tie_up_with_infosys_bpo.html News Wed, 10 Mar 2010 To take over all operations of Compass BPO across the UK, US, West Asia and in India http://www.bpowatchindia.com/bpo_news/msn/aditya_birla_minacs_buys_uk-based_bpo/march-10-2010/msn_aditya_birla_minacs_buys_uk-based_bpo.html News Tue, 09 Mar 2010 New pricing schemes offers by telecom companies, like ‘one paisa per second’ billing, has squeezed the margins of their BPO partners http://www.bpowatchindia.com/bpo_news/msn/telco_price_wars_hit_bpo_margins/march-09-2010/msn_telco_price_wars_hit_bpo_margins.html News Tue, 09 Mar 2010 The company’s ITO business is presently dependent on HP for a majority of its revenues http://www.bpowatchindia.com/bpo_news/msn/mphasis_scouting_for_firm_to_boost_ito_biz/march-09-2010/msn_mphasis_scouting_for_firm_to_boost_ito_biz.html News Wed, 17 Feb 2010 Kris Gopalakrishnan said Obama’s remarks were aimed at US companies that have operations in multiple countries http://www.bpowatchindia.com/bpo_news/msn/infy_ceo_brushes_aside_obama_tirade/february-17-2010/msn_infy_ceo_brushes_aside_obama_tirade.html News Mon, 15 Feb 2010 EXL Service is eyeing buys in the US in the insurance domain with captives having annual revenue between $25 and $30 million http://www.bpowatchindia.com/bpo_news/msn/exlbpo/february-15-2010/msn_exl_looks_to_buy_us-based_insurer.html News Sun, 14 Feb 2010 This year, the date falls on a Sunday, which is a holiday for most companies. But it has not deterred BPO firms from celebrating in advance http://www.bpowatchindia.com/bpo_features/msn/itbpo_companies_bond_over_valentines_day/february-14-2010/msn_it_bpo_companies_bond_over_valentines_day.html Features Thu, 11 Feb 2010 Tata Consultancy Services, plans to hire 30,000 employees in the next financial year http://www.bpowatchindia.com/bpo_news/msn/tcs_to_hire_21_more_in_2010-11/february-11-2010/msn_tcs_to_hire_21_more_in_2010-11.html News Wed, 10 Feb 2010 India’s IT-BPO market (including exports) could touch $285 billion in 2020 http://www.bpowatchindia.com/bpo_industry_report/msn/it-bpo_sector_grows_15_annually/february-10-2010/msn_it-bpo_sector_grows_15_annually.html Industry Report Thu, 04 Feb 2010 Analysts peg the deal to be Rs 450-500 crore. http://www.bpowatchindia.com/bpo_news/msn/genpact_acquires_symphony_solutions/february-04-2010/msn_genpact_acquires_symphony_solutions.html News Thu, 04 Feb 2010 Murugesh was the erstwhile President & CEO of KPO firm Syntel http://www.bpowatchindia.com/bpo_news/msn/keshav_murugeshsyntel/february-04-2010/msn_wns_appoints_keshav_murugesh_as_ceo.html News Thu, 04 Feb 2010 Export revenues for the Indian IT-BPO industry are expected to record a growth of 5.5 per cent, to reach $49.7 billion in FY 09-10 http://www.bpowatchindia.com/bpo_industry_report/msn/it-bpo_exports_to_touch_50_bn_in_fy_10/february-04-2010/msn_it-bpo_exports_to_touch_50_bn_in_fy_10.html Industry Report Thu, 04 Feb 2010 BPOwatch India News Desk Intelenet plans to grow the facility in Krakow to 500 seats in a year http://www.bpowatchindia.com/bpo_news/msn/intelenet_launches_centre_in_poland/february-04-2010/msn_intelenet_launches_centre_in_poland.html News Wed, 03 Feb 2010 Aggressive hiring in the current quarter will lead to expansion of existing facilities http://www.bpowatchindia.com/bpo_features/msn/it_sector_boom_means_boon_for_realty/february-03-2010/msn_it_sector_boom_means_boon_for_realty.html Features Wed, 03 Feb 2010 Syntel, with a headcount of 12,000 people, had a revenue of $401 million (Rs 1,900 crore) for the year 2008 http://www.bpowatchindia.com/bpo_news/msn/syntelceo/february-03-2010/msn_syntel_ceo_quits.html News Wed, 03 Feb 2010 When Obama urged Americans to "Say no to Bangalore and yes to Buffalo", little did he realise that BPO companies in India are creating jobs even in Buffalo http://www.bpowatchindia.com/bpo_features/msn/bpooutsourcing/february-03-2010/msn_bpo_companies_create_jobs_in_buffalo_too.html Features Fri, 29 Jan 2010 Urges Senate to end tax breaks; Indian IT firms unperturbed http://www.bpowatchindia.com/bpo_features/msn/obamaoutsourcing/january-29-2010/msn_obama_raises_bogey_on_outsourcing_again.html Features Thu, 28 Jan 2010 The BPO arm of Essar Group, is considering an IPO to raise Rs 700 crore http://www.bpowatchindia.com/bpo_news/msn/aegis_ipo_may_hit_market_by_may/january-28-2010/msn_aegis_ipo_may_hit_markeyby_may.html News Sun, 24 Jan 2010 Co-founder and CEO of India’s second-largest BPO firm will step down on January 31 to join Steer Capital Advisors http://www.bpowatchindia.com/bpo_news/msn/wnsceo/january-24-2010/msn_wns_ceo_bhargava_quits_to_join_pe_firm.html News Mon, 18 Jan 2010 BPOwatch India News Desk Infosys credits its BPO unit and new engagement models for this remarkable performance in Q3 http://www.bpowatchindia.com/bpo_news/msn/bpo_ops_lend_edge_to_infys_q3_result/january-18-2010/msn_bpo_ops_lend_edge_to_infys_q3_result.html News Mon, 18 Jan 2010 Barsha Sarkar Lokendra Tomar, COO, A-Pac, Integreon, talks about the company’s strategy, what kept them going in a downturn and the health of the market going forward http://www.bpowatchindia.com/bpo_interviews/msn/interviewlokendra_tomar/january-18-2010/msn_interview_lokendra_tomar_integreon_kpo.html Interviews Tue, 12 Jan 2010 India’s success as the world’s back office has motivated other developing countries with well educated and under-employed populations to seek to duplicate their experience http://www.bpowatchindia.com/bpo_industry_report/msn/outsourcingchallenges/january-12-2010/msn_outsourcing_face_challenges_from_new_entrants.html Industry Report Tue, 12 Jan 2010 The new centre will service telecommunications services operator to provide customer support in UP & Uttaranchal http://www.bpowatchindia.com/bpo_news/msn/sparsh_bpo_starts_facility_in_dehradun/january-12-2010/msn_sparsh_bpo_starts_facility_in_dehradun.html News Mon, 11 Jan 2010 IBM is bullish on the growth prospect of the services sector in the domestic economy http://www.bpowatchindia.com/bpo_news/msn/ibm_dakshbpo/january-11-2010/msn_ibm_to_scale_up_india_bpo_ops.html News Mon, 11 Jan 2010 HCL and Talisma will combine their BPO and CRM expertise to offer clients enriched service centre functionality http://www.bpowatchindia.com/bpo_news/msn/hcl_techtalisma/january-11-2010/msn_hcl_tech_talisma_sign_strategic_partnership.html News Mon, 11 Jan 2010 The activity comes on the back of rumours that investors and PE partners want to exit their stake http://www.bpowatchindia.com/bpo_news/msn/genpacthonchos/january-11-2010/msn_genpact_honchos_sell_shares_on_nyse.html News Fri, 08 Jan 2010 BPOwatch India News Desk The BPO industry has already had its benefits from cloud computing, co-location and software-as-a-service http://www.bpowatchindia.com/bpo_features/msn/platform_bpo_to_be_the_next_wave_in_outsourcing/january-08-2010/msn_platform_bpo_to_be_the_next_wave_in_outsourcing.html Features Fri, 08 Jan 2010 BPOwatch India News Desk The company reached its break-even point three months ago with a head count of 1000 employees http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyambpo/january-08-2010/msn_mahindra_satyam_bpo_turns_profitable.html News Mon, 04 Jan 2010 TCS, Infosys and Wipro seem set to end the calendar year 2009 on a high http://www.bpowatchindia.com/bpo_features/msn/edelweiss2010/january-04-2010/msn_analysts_more_optimistic_about_ites.html Features Mon, 04 Jan 2010 Satish Joshi Satish Joshi, Executive Vice President, Patni Computer Systems looks into the technology crystal ball of 2010 to forecast five trends that will witness substantial uptake in the New Year http://www.bpowatchindia.com/bpo_columns/msn/five_technology_trends_to_watch_out_for_in_2010/january-04-2010/msn_five_technology_trends_to_watch_out_for_in_2010_.html Columns Wed, 30 Dec 2009 BPOwatch India News Desk The insurance company will be transferring 100 people to Genpact as part of this deal http://www.bpowatchindia.com/bpo_news/msn/max_new_york_lifegenpact/december-30-2009/msn_max_new_york_genpact_sign_outsourcing_deal.html News Mon, 28 Dec 2009 Emerging verticals include consumer products, logistics and utilities http://www.bpowatchindia.com/bpo_news/msn/wnsfinance_accounting/december-28-2009/msn_wns_bullish_on_fa_deals_from_emerging_verticals.html News Fri, 25 Dec 2009 But India is currently the leading geography for legal outsourcing with over 85 per cent of offshore legal outsourcing vendors primarily or exclusively located in India http://www.bpowatchindia.com/bpo_industry_report/msn/south_africalpo/december-25-2009/msn_south_africa_is_new_kid_on_lpo_block.html Industry Report Wed, 16 Dec 2009 California-based BPO and KPO service company is mulling expansion of its Indian operations by setting up a new service centre http://www.bpowatchindia.com/bpo_news/msn/motifcenter/december-16-2009/msn_motif_eyes_sez_space_for_new_centre.html News Wed, 16 Dec 2009 For start-ups, the model can save 30-40 per cent of the total costs http://www.bpowatchindia.com/bpo_features/msn/slowdownoffshoring/december-16-2009/msn_post-slowdown_offshoring_gets_new_urgency.html Features Wed, 16 Dec 2009 The company has already announced hiring of 1,000 people for the centre of excellence being set up for its business information management unit http://www.bpowatchindia.com/bpo_news/msn/indiacapgemini/december-16-2009/msn_india_to_be_capgeminis_largest_centre.html News Fri, 11 Dec 2009 Infosys BPO partners with the American Institute for Chartered Property Casualty Underwriter and the Insurance Institute of America to enrich its insurance vertical http://www.bpowatchindia.com/bpo_news/msn/institutesinfosys_bpo/december-11-2009/msn_institutes_to_enrich_infosys_bpos_insurance_vertical.html News Wed, 09 Dec 2009 BPOwatch India News Desk Patni has one of the largest off-shore actuarial operations in India and services several global insurance companies http://www.bpowatchindia.com/bpo_news/msn/patniactuarial/december-09-2009/msn_patni_plans_actuarial_bpo_services_expansion.html News Tue, 08 Dec 2009 BPOwatch India News Desk The BPO company offers horizontal solutions such as finance accounting, creative, secretarial and administrative services in the non-voice process http://www.bpowatchindia.com/bpo_news/msn/sutherlanddiversifies/december-08-2009/msn_sutherland_diversifies_into_non-voice_bpo.html News Tue, 08 Dec 2009 BPOwatch India News Desk IT-BPO industry has set high standards in inclusivity and is among first to recognize the business imperative for diversity and inclusion http://www.bpowatchindia.com/bpo_features/msn/womennasscom/december-08-2009/msn_nasscom_to_empower_women_leadership.html Features Mon, 07 Dec 2009 BPOwatch India News Desk The Essar board is yet to outline the merger details and timeline http://www.bpowatchindia.com/bpo_news/msn/essar_groupaegis/december-07-2009/msn_essar_group_plans_aegis_bpo_and_eitl_merger.html News Mon, 07 Dec 2009 BPOwatch India News Desk The second phase will see companies like Ranbaxy, NDPL, Genpact, IBM and BankAm present on the campus for the talent hunt http://www.bpowatchindia.com/bpo_news/msn/delhi_universitybpo/december-07-2009/msn_bpo_firms_scout_for_talent_in_delhi_univ.html News Mon, 07 Dec 2009 BPOwatch India News Desk BPOs can be taxed on the basis of the profit they make in India and also overall profit http://www.bpowatchindia.com/bpo_news/msn/bpotax/december-07-2009/msn__bpos_to_be_taxed_as_per_new_govt_code.html News Thu, 03 Dec 2009 The company is evaluating targets in the $100 million range and plans to close the deals in 5-6 months http://www.bpowatchindia.com/bpo_news/msn/hclbpo/december-03-2009/msn_hcl_bpo_eyes_buys_in_media_entertainment.html News Thu, 03 Dec 2009 BPOwatch India News Desk Contract with Equitable Life Assurance Society valued at £120m http://www.bpowatchindia.com/bpo_news/msn/hcl_insuranceoutsourcing/december-03-2009/msn_hcl_signs_outsourcing_deal_with_insurance_firm.html News Thu, 03 Dec 2009 BPOwatch India News Desk This will be the company’s third offshore contact centre http://www.bpowatchindia.com/bpo_news/msn/tech_mahindrabpo/december-03-2009/msn_tech_mahindra_bpo_unit_in_philippines.html News Wed, 02 Dec 2009 BPOwatch India News Desk Top global legal firms are outsourcing to Indian companies such as Integreon, MindCrest, and Pangea3 as clients cut fees http://www.bpowatchindia.com/bpo_industry_report/msn/lpolegal/december-02-2009/msn_indian_lpo_industry_flourishes.html Industry Report Wed, 02 Dec 2009 BPOwatch India News Desk Infy, Wipro, Genpact and TCS contributed to 9% of economic growth before the economic crisis struck last year http://www.bpowatchindia.com/bpo_features/msn/indiatop/december-02-2009/msn_india_continues_to_be_top_outsourcing_destination.html Features Wed, 02 Dec 2009 BPOwatch India News Desk Focus continues to remain on geographies such as the US, Continental Europe, UK and India http://www.bpowatchindia.com/bpo_news/msn/hclinfrastrcture_management/december-02-2009/msn_hcl_has_100_million_infra-management_deals_in_pipeline.html News Wed, 02 Dec 2009 The company will move more global software development and delivery ops to Malaysia http://www.bpowatchindia.com/bpo_news/msn/mahindra_satyamexpand/december-02-2009/msn_mahindra_satyam_to_expand_malaysia_ops.html News Mon, 30 Nov 2009 BPOwatch India News Desk The project which will be completed by 2011 will offer a low cost plug and play a major BPO hub http://www.bpowatchindia.com/bpo_news/msn/kochiinfopark/november-30-2009/msn_kochi_infopark_to_provide_50000_jobs.html News Sat, 28 Nov 2009 BPOwatch India News Desk TCS has its global delivery operations based in Lucknow and has a low attrition, high employee satisfaction rate http://www.bpowatchindia.com/bpo_news/msn/tcslucknow/november-28-2009/msn_lucknow_can_be_major_bpo_hub.html News Fri, 27 Nov 2009 BPOwatch India News Desk The new center will initially focus on services for manufacturing, banking, financial services and insurance industries http://www.bpowatchindia.com/bpo_news/msn/wiprolaunches/november-27-2009/msn_wipro_launches_development_centre_in_china.html News Thu, 26 Nov 2009 Move comes days after bpo chief’s resignation. http://www.bpowatchindia.com/bpo_news/msn/infosyskpo/november-26-2009/msn_infosys_kpo_head_resigns.html News Thu, 26 Nov 2009 Allen Lam was asked to leave the company on “ethical grounds” following a six-month jail term this July in Hong Kong on charges of insider trading http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/november-26-2009/msn_ex-infy_bpo_div_head_gets_life_ban.html News Tue, 24 Nov 2009 BPOwatch India News Desk All set to acquire a healthcare records processing and IT firm to address the healthcare records conversion industry http://www.bpowatchindia.com/bpo_news/msn/intelenetbpo/november-24-2009/msn_.html News Tue, 24 Nov 2009 The deal is expected to help Equitable Life save about 8 million pounds in costs in the first year http://www.bpowatchindia.com/bpo_news/msn/hcl_techuk_insurance_co/november-24-2009/msn_hcl_tech_uk_insurance_co_in_200-mn_pact.html News Tue, 24 Nov 2009 The company has set up its offshore development centre at the Visakhapatnam IT Special Economic Zone http://www.bpowatchindia.com/bpo_news/msn/symbiosys_techhiring/november-24-2009/msn_symbiosys_tech_to_add_230_seats.html News Tue, 24 Nov 2009 Was tipped as a probable to occupy the top seat in Infosys after Kris. http://www.bpowatchindia.com/bpo_news/msn/infosys_bpoceo/november-24-2009/msn_infosys_bpo_chief_quits.html News Fri, 13 Nov 2009 BPO industry would evolve from just running isolated processes for customers to engaging more deeply in identifying and transforming core business processes http://www.bpowatchindia.com/bpo_industry_report/msn/idcindia/november-13-2009/msn_domestic_bpo_mkt_to_touch_682_bn_by_2013.html Industry Report Thu, 12 Nov 2009 The acquisitions will enhance Infy’s capability in insurance and financial industries http://www.bpowatchindia.com/bpo_news/msn/infosys_bpoacquire/november-12-2009/msn_infy_bpo_to_acquire_mccamish.html News Wed, 11 Nov 2009 BPOwatch India News Desk Of the 1,237 seats, 923 seats will be utilized for domestic business and rest for international clients http://www.bpowatchindia.com/bpo_news/msn/intelenetblackstone/november-11-2009/msn_intelenet_launches_centre_in_thane.html News Wed, 11 Nov 2009 Targets areas where it has negligible presence http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/november-11-2009/msn_infosys_bpo_eyes_firms_worth_50-200_million.html News Wed, 11 Nov 2009 Genpact’s COO, Tiger Tyagarajan talks about the company and its growth path http://www.bpowatchindia.com/bpo_interviews/msn/bpogenpact/november-11-2009/msn_client_demand_is_beginning_to_come_back.html Interviews Wed, 11 Nov 2009 Wipro has also announced plans to hire BSc, BCM and BCA students graduating in 2010 for its Wipro Academy of Software Excellence http://www.bpowatchindia.com/bpo_news/msn/wiprolateral/november-11-2009/msn_wipro_to_recruit_experienced_hands.html News Wed, 11 Nov 2009 Most of the hiring will happen in Europe http://www.bpowatchindia.com/bpo_news/msn/infosyssales/november-11-2009/msn_infy_to_up_sales_staff_by_50_before_year-end.html News Wed, 11 Nov 2009 The BPO space is likely to be the next engine of growth for the IT industry according to joint CEO http://www.bpowatchindia.com/bpo_news/msn/wiprobpo/november-11-2009/msn_wipro_eyes_buys_in_bpo_space.html News Fri, 06 Nov 2009 Revenues from clients other than GE represented 60.8% of Genpact’s total revenues http://www.bpowatchindia.com/bpo_news/msn/genpactbpo/november-06-2009/msn_genpact_net_income_down_16.html News Wed, 04 Nov 2009 While many of the deals came at lower prices than earlier, analysts believe prices are stabilising http://www.bpowatchindia.com/bpo_news/msn/outsourcingdeals/november-04-2009/msn_big_deals_begin_to_click_again.html News Wed, 04 Nov 2009 TCS has been chosen as strategic IT partner by the City Council of Cardiff in Britain for 15 years http://www.bpowatchindia.com/bpo_news/msn/tcscity_council/november-04-2009/msn_tcs_bags_rs_1160-cr_deal_in_uk.html News Fri, 30 Oct 2009 iGate’s plan to increase the headcount is a reflection of the business environment http://www.bpowatchindia.com/bpo_news/msn/igatehire/october-30-2009/msn_igate_to_hire_1500_people.html News Wed, 28 Oct 2009 Top three IT firms — TCS, Infy and Wipro — either met or beat market and analyst expectations in the last quarter, registering their best performance in six quarters http://www.bpowatchindia.com/bpo_features/msn/economicslowdown/october-28-2009/msn_worst_may_be_ove.html Features Wed, 28 Oct 2009 Over 1,000 people would get direct employment through the rural BPO centers in the next 12-15 months http://www.bpowatchindia.com/bpo_news/msn/ruralbpo/october-28-2009/msn_mou_to_set_up_rural_bpo_andhra.html News Tue, 27 Oct 2009 Around 200 employees of Crazy John’s will face redundancy as part of its restructuring programme in the first half of 2010 http://www.bpowatchindia.com/bpo_news/msn/australiatelco/october-27-2009/msn_australian_telco_to_offshore_jobs_to_mumbai.html News Tue, 27 Oct 2009 The company is seeing more stability in volumes and pricing as well as an improving demand environment http://www.bpowatchindia.com/bpo_news/msn/wiproq2/october-27-2009/msn_wipro_q2_net_up_19.html News Tue, 27 Oct 2009 The rebranded Satyam Computer Services, is set to position itself as an information and communication technologies (ICT) company http://www.bpowatchindia.com/bpo_news/msn/satyamtech_mahindra/october-27-2009/msn_mahindra_satyam_to_position_itself_as_ict_company.html News Fri, 23 Oct 2009 BPOwatch India News Desk The award recognizes services delivered by Firstsource to a premiere telecom client http://www.bpowatchindia.com/bpo_news/msn/firstsourcebpo/october-23-2009/msn_firstsource_wins_noa_uk_award.html News Fri, 23 Oct 2009 The total outsourcing engagement will deliver business IT alignment for DIAL by combining airport solutions with governance, process excellence and integrated service delivery http://www.bpowatchindia.com/bpo_news/msn/wiprodial/october-23-2009/msn_wipro_bags_contract_for_delhi_airport.html News Thu, 22 Oct 2009 The company added six new customers in the quarter. Its employee base in Q3 fell slightly to 6,380 employees as of September 30 http://www.bpowatchindia.com/bpo_news/msn/igateq3/october-22-2009/msn_igate_revenue_down_55.html News Thu, 22 Oct 2009 The company is also strengthening its resources to leverage the growing demand wihthin the government, banking, telecon and real estate sectors http://www.bpowatchindia.com/bpo_news/msn/mahindrasatyam/october-22-2009/msn_mahindra_satyam_secures_rs_38_cr_order.html News Thu, 22 Oct 2009 But countries like Canada, Poland, Vietnam are honing their skills http://www.bpowatchindia.com/bpo_industry_report/msn/indiancity/october-22-2009/msn_indian_cities_still_hot_for_outsourcing.html Industry Report Tue, 13 Oct 2009 Headhunters confirm that many of the IT companies have given them mandates for hiring over the next couple of quarters http://www.bpowatchindia.com/bpo_news/msn/hiringtrends/october-13-2009/msn_indian_firms_lift_lid_on_hiring.html News Sat, 10 Oct 2009 These junior- and middle-level hirings will largely be from India http://www.bpowatchindia.com/bpo_news/msn/satyamtech_mahindra/october-10-2009/msn_satyam_to_recruit_again.html News Sat, 10 Oct 2009 Clients are looking to invest in strategic initiatives to maximise value from opportunities when the downturn ends: CEO http://www.bpowatchindia.com/bpo_news/msn/infosysgopalakrishnan/october-10-2009/msn_infy_q2_net_up_75.html News Tue, 06 Oct 2009 N Chandrasekaran will take charge as the MD and CEO of India’s largest IT services provider today http://www.bpowatchindia.com/bpo_news/msn/tcsnatarajan_chandrasekaran/october-06-2009/msn_change_of_guard_at_tcs_today.html News Tue, 06 Oct 2009 The campus will have 500 seats initially and another 900 seats are planned to be added by the end of November http://www.bpowatchindia.com/bpo_news/msn/tech_mahindrabpo/october-06-2009/msn_techms_chandigarh_unit_commences_bpo_ops.html News Mon, 05 Oct 2009 Market exit, acquisitions, and the ascent of new vendors will rearrange the BPO provider landscape in the coming years http://www.bpowatchindia.com/bpo_industry_report/msn/gartnerbpo/october-05-2009/msn_fourth_of_top_bpos_wont_exist_in_2012.html Industry Report Wed, 30 Sep 2009 BPOwatch India News Desk The BPO is starting with 250 seats operation in Dehradun and is expected to grow to 1000 seats in next 6-12 months http://www.bpowatchindia.com/bpo_news/msn/spancobpo/september-30-2009/msn_spanco_launches_bpo_operations_in_dehradun.html News Tue, 29 Sep 2009 Andre Dua Obama’s healthcare reforms throw up a multi-billion dollar opportunity http://www.bpowatchindia.com/bpo_columns/msn/usatech/september-29-2009/msn_usa_beckons_indian_tech_giants.html Columns Fri, 25 Sep 2009 Most companies see continuing value when it comes to employee training, even though it skims crores off their top-lines http://www.bpowatchindia.com/bpo_news/msn/infosystraining/september-25-2009/msn_firms_pull_out_all_stops_on_staff_training.html News Fri, 25 Sep 2009 Raman Roy’s Quattro becomes first company to get DoT permission; starts pilot projects http://www.bpowatchindia.com/bpo_features/msn/bpoemplyoees/september-25-2009/msn_bpo_employees_may_soon_work_from_home.html Features Tue, 22 Sep 2009 BPOwatch India News Desk The firm has potential third party clients in the pipeline and will target UK based financial institutions in order to gain third party deals http://www.bpowatchindia.com/bpo_news/msn/easiprocesseasioption/september-22-2009/msn_easioption_open_500_seater_bpo_in_pune_.html News Tue, 22 Sep 2009 The company is in the process of devising its ‘2010 strategy’, to identify areas where it sees growth in the Indian market http://www.bpowatchindia.com/bpo_news/msn/logicaindia/september-22-2009/msn_logica_to_increase_business_from_india.html News Tue, 22 Sep 2009 The company sees Sweden as a potential hub to cater to northern, central and eastern Europe http://www.bpowatchindia.com/bpo_news/msn/polariseurope/september-22-2009/msn_polaris_may_expand_in_europe.html News Thu, 17 Sep 2009 Some of these deals are from Mexico and Brazil, from verticals like telecom, banking & insurance, retail and manufacturing http://www.bpowatchindia.com/bpo_news/msn/tcslatin_america/september-17-2009/msn_tcs_eyes_deals_over_100_mn_in_latin_america.html News Mon, 14 Sep 2009 Disagreement over valuation leading to delay http://www.bpowatchindia.com/bpo_news/msn/wnsmajority_stake/september-14-2009/msn_wns_bidding_may_not_close_this_month.html News Thu, 10 Sep 2009 Excel Infoways has entered into an alliance with US-based Business Redefined (BPR) to provide call centre and debt collection services http://www.bpowatchindia.com/bpo_news/msn/excel_infowaysbpr/september-10-2009/msn_excel_infoways_bpr_bpo_alliance.html News Thu, 10 Sep 2009 Meghna Lal C Murugan, President of NIIT Uniqua talks about the JV with Genpact and the BPO training industry in India http://www.bpowatchindia.com/bpo_interviews/msn/niit_uniquagenpact/september-10-2009/msn_educating_the_masses.html Interviews Wed, 09 Sep 2009 BPOwatch India News Desk The company expects to hire over 8,000 employees in India by 2010 http://www.bpowatchindia.com/bpo_news/msn/teleperformancecontact_center/september-09-2009/msn_teleperformance_opens_center_in_jaipur.html News Wed, 09 Sep 2009 The 120 seater call centre aims to provide alternative employment to the youth of rural India http://www.bpowatchindia.com/bpo_news/msn/tata_powerrural/september-09-2009/msn_tata_power_unveils_bpo_at_khopoli.html News Tue, 08 Sep 2009 Meghna Lal Sunil Mirani of Ugam Solutions talks about the company’s growth and the outsourcing indsutry http://www.bpowatchindia.com/bpo_interviews/msn/sunilmirani/september-08-2009/msn_carving_a_niche_in_the_mro_space.html Interviews Tue, 08 Sep 2009 The global financial turmoil has hit the operations of Genpact and the BPO firm is unlikely to resume construction work before March 2010 http://www.bpowatchindia.com/bpo_news/msn/genpactbpo/september-08-2009/msn_genpact_project_in_city_may_be_delayed.html News Tue, 08 Sep 2009 Adecco is starting to offer managed BPO services to a host of sectors http://www.bpowatchindia.com/bpo_news/msn/adeccobpo/september-08-2009/msn_adecco_forays_into_managed_services.html News Tue, 08 Sep 2009 Raju was admitted to the Nizam’s Institute of Medical Sciences (NIMS) in Hyderabad after he complained of chest pain http://www.bpowatchindia.com/bpo_news/msn/ramalinga_rajusatyam/september-08-2009/msn_satyam_founder_raju_admitted_to_hospital.html News Tue, 08 Sep 2009 Etisalat DB Telecom has awarded a $400-million (nearly Rs 2,000 crore) IT applications and infrastructure outsourcing contract to Tech Mahindra http://www.bpowatchindia.com/bpo_news/msn/tech_mahindram_etisalat_db_telecomoutsourcing/september-08-2009/msn_techm_bags_400-mn_deal.html News Mon, 07 Sep 2009 State governments seen encouraging outsourcing centres in villages http://www.bpowatchindia.com/bpo_features/msn/south_indiarural/september-07-2009/msn_south_to_see_rural_bpo_revolution.html Features Mon, 07 Sep 2009 TCS BPO is eyeing deals in the healthcare, BFSI, retail, telecom and media & entertainment sectors in the range of $10-50 mn http://www.bpowatchindia.com/bpo_news/msn/tcsabid_ali_neemuchwala/september-07-2009/msn_tcs_bpo_sees_45-50_annual_growth_through_new_deals.html News Sat, 05 Sep 2009 This issue of a single big client becoming a liability has come up probably because of bad market conditions http://www.bpowatchindia.com/bpo_features/msn/genpacttech_mahindra/september-05-2009/msn_bpos_avoid_single-client_dependence.html Features Fri, 04 Sep 2009 Currently revenue from govt projects is minuscule and TCS wants to raise it to 10% of its revenue in 3 yrs http://www.bpowatchindia.com/bpo_news/msn/tcsgovernment/september-04-2009/msn_tcs_to_hire_25000_people.html News Mon, 31 Aug 2009 The scam-hit company, now on the recovery path after TechM acquired it has been seeing increasing business stability winning over 30 new customers http://www.bpowatchindia.com/bpo_news/msn/mahindrasatyam/august-31-2009/msn_mahindra_satyam_chasing_30_deals.html News Mon, 31 Aug 2009 Cash-positive companies are on the radar for takeover says company chairman http://www.bpowatchindia.com/bpo_news/msn/globsynacquisition/august-31-2009/msn_globsyn_in_talks_for_acquisition.html News Mon, 31 Aug 2009 Analysts see problem continuing as over 60% of revenue comes from North America http://www.bpowatchindia.com/bpo_features/msn/economicrecovery/august-31-2009/msn_slow_usa_recovery_to_hit_tech_firms.html Features Sat, 29 Aug 2009 India currently contributes 10% to TCS’ total revenues and the company expects it to be 1 bn in the next 3-4 yrs http://www.bpowatchindia.com/bpo_news/msn/tcsindia/august-29-2009/msn_tcs_eyes_1-bn_indian_revenue.html News Fri, 28 Aug 2009 Apart from factors like recession, currency dynamics and higher wage arbitrage, high attrition rate will have a lasting impact on the industry http://www.bpowatchindia.com/bpo_news/msn/bpooutsourcing/august-28-2009/msn_attrition_bpo_industrys_biggest_challenge.html News Thu, 27 Aug 2009 The company has bagged a major contract from a domestic client and hired 700 people last month http://www.bpowatchindia.com/bpo_news/msn/satyambpo/august-27-2009/msn_satyam_bpo_on_hiring_spree.html News Thu, 27 Aug 2009 TCS, Infy, Wipro among those that have bagged a five-year deal http://www.bpowatchindia.com/bpo_news/msn/tcswipro/august-27-2009/msn_tech_majors_bag_deal_from_bp.html News Tue, 25 Aug 2009 Deal closure timeframe for most mergers and acquisitions has increased significantly http://www.bpowatchindia.com/bpo_features/msn/outsourcingacquisition/august-25-2009/msn_acquisitions_take_a_hit.html Features Mon, 24 Aug 2009 The first phase of the project has been built to accommodate over 6,000 professionals http://www.bpowatchindia.com/bpo_news/msn/cognizantfacility/august-24-2009/msn_cognizant_inagurates_coimbatore_facility.html News Sun, 23 Aug 2009 Gets a portion of Rs 1,500-crore IT outsourcing deal from the UAE firm http://www.bpowatchindia.com/bpo_news/msn/tech_mahindratechm/august-23-2009/msn_techm_bags_etisalat_contract.html News Thu, 20 Aug 2009 Mphasis has seen net profit after tax almost doubling to Rs 229.23 crore for the quarter ended July 31, 2009 http://www.bpowatchindia.com/bpo_news/msn/mphasisbpo/august-20-2009/msn_mphasis_q3_net_zooms_128.html News Thu, 20 Aug 2009 The IT-ITeS companies based in the South reported an operating income of Rs 60,000 cr in 2008-09 according to CII http://www.bpowatchindia.com/bpo_news/msn/itessouth_india/august-20-2009/msn_ites_firms_operating_income_grows_15.html News Thu, 20 Aug 2009 The mandate of the group is to work out an action plan for promotion and development of IT and ITeS enterprises in and around the city http://www.bpowatchindia.com/bpo_news/msn/lucknowhub/august-20-2009/msn_lucknow_gets_it_working_group.html News Wed, 19 Aug 2009 Ananda Mukerji, CEO of Firstsource talks about ow its healthcare acquisitions have panned out and the way forward http://www.bpowatchindia.com/bpo_interviews/msn/firstsourcebpo/august-19-2009/msn_firstsource_from_health_to_wealth.html Interviews Tue, 18 Aug 2009 HCL Tech said it sees no impact on its 7-yr engagement with Reader’s Digest Association, which is filing for bankruptcy http://www.bpowatchindia.com/bpo_news/msn/hcltech/august-18-2009/msn_no_impact_from_readers_digest_bankruptcy_hcl.html News Tue, 18 Aug 2009 Cognizant’s Phoenix BPO center will initially provide claim processing services for one of the largest healthcare plans in the US http://www.bpowatchindia.com/bpo_news/msn/cognizantbpo/august-18-2009/msn_cognizant_to_offer_bpo_services.html News Tue, 18 Aug 2009 Aparna BPO, a logistics BPO services provider, has entered the warehousing segment primarily meant for auto-ancillary and other SMEs http://www.bpowatchindia.com/bpo_news/msn/aparnabpo/august-18-2009/msn_pune_bpo_sets_up_warehouse.html News Mon, 17 Aug 2009 Employees of Wipro’s Bhubaneswar centre have been redeployed to other locations across the country bringing down the centre’s headcount to around 100 http://www.bpowatchindia.com/bpo_news/msn/wiprobhubaneshwar/august-17-2009/msn_.html News Mon, 17 Aug 2009 The demand for global solutions is pushing Indian BPOs to grow aggressively into global centres http://www.bpowatchindia.com/bpo_features/msn/bpooutsourcing/august-17-2009/msn_bpos_eye_global_footprint.html Features Sat, 15 Aug 2009 India maintained its leadership by attracting investments in Tier-1 and Tier-2 cities like Coimbatore, Mumbai and Chennai http://www.bpowatchindia.com/bpo_features/msn/indiaoffshore/august-15-2009/msn_india_still_gets_lions_share_of_offshoring_biz.html Features Thu, 13 Aug 2009 With the swine flu scare, many IT-BPO firms have allowed their employees to “work from home” http://www.bpowatchindia.com/bpo_news/msn/swine_flupune/august-13-2009/msn_punes_bpo_cos_see_20_fall_in_attendance.html News Thu, 13 Aug 2009 The acquisition is expected to strengthen its domain-based solutions in key BFSI vertical http://www.bpowatchindia.com/bpo_news/msn/mphasisbpo/august-13-2009/msn_mphasis_to_buy_aigs_indian_tech_arm.html News Wed, 12 Aug 2009 Aegis has successfully completed the acquisition of Australian BPO firm UCMS Group for Rs 200 cr http://www.bpowatchindia.com/bpo_news/msn/aegisbpo/august-12-2009/msn_aegis_completes_acquisition_of_australian_bpo.html News Tue, 11 Aug 2009 From the launch of its internship programme in 1999, the company has trained 664 people from 41 countries http://www.bpowatchindia.com/bpo_news/msn/infosysinternship/august-11-2009/msn_infy_to_use_internships_to_attract_talent.html News Mon, 10 Aug 2009 The state government launched its ambitious project of providing a lakh jobs for youth by setting up BPO centres in rural areas across the state http://www.bpowatchindia.com/bpo_features/msn/karnatakarural/august-10-2009/msn_karnataka_launches_rural_bpo_job_project.html Features Mon, 10 Aug 2009 TCS, Wipro and Infosys are not only hopeful of bagging more overseas deals but have also modified their strategy to focus on near-shoring http://www.bpowatchindia.com/bpo_features/msn/revivaleconomy/august-10-2009/msn_tech_majors_preparing_for_revival_of_demand.html Features Fri, 07 Aug 2009 BPOwatch India News Desk The PE firm is reportedly in talks with Bain capital and the Blackstone Group for the sale estimated at $400 mn http://www.bpowatchindia.com/bpo_news/msn/warburg_pincuswns/august-07-2009/msn_warburg_may_sell_stake_in_wns.html News Fri, 07 Aug 2009 CEO Ganesh Natarajan says the company is on an expansion and hiring mode, defying the freeze in the industry http://www.bpowatchindia.com/bpo_interviews/msn/zensarganesh/august-07-2009/msn_zensar_aiming_at_10_of_revenues_from_india.html Interviews Thu, 06 Aug 2009 WNS stated the company has seen stability in the financial services segment and sale cycles in the US were now moving up from the laggard pace of last year http://www.bpowatchindia.com/bpo_news/msn/wnspramod_bhasin/august-06-2009/msn_wns_net_income_up_53.html News Wed, 05 Aug 2009 Meghna Lal Keshav Murugesh, CEO of Syntel talks about his company and what clicks during a downturn http://www.bpowatchindia.com/bpo_interviews/msn/syntelkeshav_murugesh/august-05-2009/msn_offshoring_market_is_resilient.html Interviews Wed, 05 Aug 2009 Genpact would assume responsibility for SAB’s Shared Services Centre in Johannesburg http://www.bpowatchindia.com/bpo_news/msn/genpactsouth_african_breweries/august-05-2009/msn_.html News Tue, 04 Aug 2009 Outsourcing firm Genpact today reported a rise of 20 per cent in net income at $29.7 million http://www.bpowatchindia.com/bpo_news/msn/genpactq2/august-04-2009/msn_genpact_q2_net_up_20.html News Tue, 04 Aug 2009 Infy BPO will support several core processes for T-Mobile UK’s finance directorate http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/august-04-2009/msn_infy_bpo_deal_with_t-mobile.html News Tue, 04 Aug 2009 HCL will deploy over 1,000 ATMs and cash dispensers across the country http://www.bpowatchindia.com/bpo_news/msn/hclatm/august-04-2009/msn_hcl_bags_rs_40_cr_deal_from_sbi.html News Mon, 03 Aug 2009 BPOwatch India News Desk This could be the beginning of AmEx eventualy selling off its entire captive operations in India http://www.bpowatchindia.com/bpo_news/msn/americanexpress/august-03-2009/msn_amex_may_sell_travel_bpo.html News Mon, 03 Aug 2009 BPOwatch India News Desk Appoints Harpreet Duggal to head its India-to-India business http://www.bpowatchindia.com/bpo_news/msn/genpact_intensifies_focus_on_domestic_market/august-03-2009/msn_genpact_intensifies_focus_on_domestic_market.html News Mon, 03 Aug 2009 BPOwatch India News Desk The top three slots was once again taken by Genpact, WNS and IBM Daksh http://www.bpowatchindia.com/bpo_news/msn/nasscomtop_15_bpo/august-03-2009/msn_nassom_releases_top_15_bpo_rankings.html News Thu, 30 Jul 2009 CEO says that the company would hire about 18,000 employees this financial year http://www.bpowatchindia.com/bpo_news/msn/infosyshyderabad/july-30-2009/msn_infosys_hyd_sez_to_be_operational_in_12_months.html News Thu, 30 Jul 2009 BPOwatch India News Desk Faced with a GBP 40 million cut in its GBP 205 million budget, The British Council may move over 100 jobs to India, a first for a public sector organization in UK http://www.bpowatchindia.com/bpo_news/msn/british_counciloutsourcing/july-30-2009/msn_british_council_to_outsource_over_100_jobs_to_india_.html News Thu, 30 Jul 2009 While growth visibility is shallow in short-run, the company is working aggressively to realign its overall operations http://www.bpowatchindia.com/bpo_news/msn/patnifinancial/july-30-2009/msn_patni_q2_net_up_14.html News Thu, 30 Jul 2009 Export revenues from the IT and BPO sector may see 16.3% growth from $40.4 bn in 2008 to $46.3 bn in 2009 http://www.bpowatchindia.com/bpo_news/msn/nasscombpo_services/july-30-2009/msn_ites_bpo_revenue_to_grow_just_4-7.html News Wed, 29 Jul 2009 However, no acquisition was on the immediate horizon http://www.bpowatchindia.com/bpo_news/msn/hexawareacquisition/july-29-2009/msn_hexaware_open_to_acquisitions_in_bpo.html News Wed, 29 Jul 2009 The increased revenues were due to strong performance in the Healthcare vertical http://www.bpowatchindia.com/bpo_news/msn/firstsourcebpo/july-29-2009/msn_firstsource_posts_q1_net_of_rs38_cr.html News Wed, 29 Jul 2009 Growth will mainly come from developed countries, which are having higher GDP says CEO http://www.bpowatchindia.com/bpo_news/msn/infosysgrowth/july-29-2009/msn_growth_picture_will_clear_in_a_year_infy.html News Tue, 28 Jul 2009 BPOwatch India News Desk India is positioned to achieve 17% growth between 2009 and 2010 given the strong domestic demand http://www.bpowatchindia.com/bpo_industry_report/msn/asia_pacificapac/july-28-2009/msn_apac_bpo_market_touch_29_bn_2013.html Industry Report Tue, 28 Jul 2009 Infosys is eyeing Tier-II cities like Tiruchirapalli and Madurai in Tamil Nadu for its expansion once the global economy recovered from the current recession http://www.bpowatchindia.com/bpo_news/msn/infosystier-ii/july-28-2009/msn_infosys_eyeing_tier-ii_cities.html News Tue, 28 Jul 2009 BPOwatch India News Desk Infy, TCS and Patni are left wondering about the fate of the $400-500 mn deals signed with the bank http://www.bpowatchindia.com/bpo_news/msn/rbsabn_amro/july-28-2009/msn_rbs_unclear_on_abns_outsourcing_deals.html News Mon, 27 Jul 2009 BPOwatch India News Desk CEO Phaneesh Murthy said that the company is looking for acquisition in health care and BPO space as these are the areas in which it is expanding http://www.bpowatchindia.com/bpo_news/msn/igatehealthcare/july-27-2009/msn_igate_looking_for_healthcare_and_bpo_buys.html News Mon, 27 Jul 2009 Reduction in mega deals in Europe; demand for IT outsourcing remains stable: Study http://www.bpowatchindia.com/bpo_industry_report/msn/globaltech/july-27-2009/msn_global_tech_contracts_dip_22_in_h1.html Industry Report Mon, 27 Jul 2009 Other than the banking, financial services and insurance (BFSI) segment, government is a key sector for Genpact in India http://www.bpowatchindia.com/bpo_news/msn/genpactuid_project/july-27-2009/msn_genpact_to_bid_for_uid_project.html News Mon, 27 Jul 2009 Majority cited SCM, information management and security management as critical business priorities http://www.bpowatchindia.com/bpo_news/msn/indiansme/july-27-2009/msn_50_indian_sme_increase_it_budget.html News Thu, 23 Jul 2009 Wipro’s Girish Paranjpe and Suresh Vaswani talk about the company’s growth path and stitching BPO and IT deals together http://www.bpowatchindia.com/bpo_interviews/msn/wiprogirish_paranjpe/july-23-2009/msn_qa_with_wipro.html Interviews Thu, 23 Jul 2009 It is understood that the company is hiring more local people in overseas markets for front-end sales and support roles http://www.bpowatchindia.com/bpo_news/msn/wiprohires/july-23-2009/msn_wipro_hires_more_locals_abroad.html News Wed, 22 Jul 2009 Capgemini’s Salil Parekh explains the company’s strategy for India as the company readies its new division for domestic ITO and consulting http://www.bpowatchindia.com/bpo_interviews/msn/capgeminisalil_parekh/july-22-2009/msn_the_worst_is_over.html Interviews Wed, 22 Jul 2009 Two in every three UK-based firms have offshored a part of their IT functions in the last six months, with a large chunk coming to India http://www.bpowatchindia.com/bpo_industry_report/msn/ukoffshore/july-22-2009/msn_uk_cos_offshored_majority_jobs_to_india.html Industry Report Tue, 21 Jul 2009 BPOwatch India News Desk Shenai will be actively involved in developing the company’s go-to-market strategies http://www.bpowatchindia.com/bpo_news/msn/kamshenai/july-21-2009/msn_kam_shenai_joins_sutherland.html News Tue, 21 Jul 2009 BPOwatch India News Desk Trintech’s financial governance suite will benefit WNS customers by reducing operational costs, shortening cycle times, increasing the accuracy and transparency of financial reporting http://www.bpowatchindia.com/bpo_news/msn/wnstrintech/july-21-2009/msn_wns_trintech_sign_agreement_.html News Tue, 21 Jul 2009 The US contributes to over 55% of the company’s total revenue and the BFSI segment contributes to over 43% http://www.bpowatchindia.com/bpo_news/msn/usaoutsourcing/july-21-2009/msn_us_banking_finance_customers_stabilising_tcs.html News Tue, 21 Jul 2009 This development will strengthen Infy’s role in the domestic IT outsourcing market http://www.bpowatchindia.com/bpo_news/msn/infosysindian/july-21-2009/msn_infosys_bags_rlys_coach_management_project.html News Sun, 19 Jul 2009 To add 1,500-2,000 people in the next 12 months http://www.bpowatchindia.com/bpo_news/msn/tcsbpo/july-19-2009/msn_tcs_aims_to_make_bpo_a_3_bn_business.html News Sat, 18 Jul 2009 The company signed 26 new clients, of which eight were large deals http://www.bpowatchindia.com/bpo_news/msn/tcsq1/july-18-2009/msn_tcs_q1_net_up_19.html News Fri, 17 Jul 2009 BPOwatch India News Desk This was announced by the BT CEO Ian Livingston at the group’s annual general meeting http://www.bpowatchindia.com/bpo_news/msn/britishtelecom/july-17-2009/msn_bt_to_take_back_2000_jobs_to_uk.html News Fri, 17 Jul 2009 Phase-I of the park, with a built-up are of 100,000 sft, was expected to be ready by August 2010 http://www.bpowatchindia.com/bpo_news/msn/kollamtech/july-17-2009/msn_kollam_it_park_gets_nod.html News Fri, 17 Jul 2009 3i Infotech will buy the entire 49 per cent stake of Elegon Infotech from Yucheng Technologies, its joint venture partner in China http://www.bpowatchindia.com/bpo_news/msn/3i_infotechbuys/july-17-2009/msn_3i_infotech_buys_out_stake_in_china_jv.html News Wed, 15 Jul 2009 BPOwatch India News Desk Mega-deals in H109 highlights opportunities for service providers in the UK IT outsourcing market http://www.bpowatchindia.com/bpo_industry_report/msn/itooutsourcing/july-15-2009/msn_it_outsourcing_still_buoyant_in_uk.html Industry Report Wed, 15 Jul 2009 This was after one of its employees tested positive for the H1N1 (swine flu) virus strain http://www.bpowatchindia.com/bpo_news/msn/swine_flugoogle/july-15-2009/msn_swine_flu_closes_google_office.html News Wed, 15 Jul 2009 BPOwatch India News Desk Quatrro’s joint venture with the John Keells Holdings conglomerate provides BPO operations in both India and Sri Lanka http://www.bpowatchindia.com/bpo_news/msn/quatrrobpo/july-15-2009/msn_quatrro_sends_more_work_to_sri_lanka.html News Tue, 14 Jul 2009 Nasscom has classified the cities as leaders, challengers, followers and aspirants http://www.bpowatchindia.com/bpo_industry_report/msn/50cities/july-14-2009/msn_50_cities_identified_by_nasscom.html Industry Report Tue, 14 Jul 2009 BPOwatch India News Desk The deal is believed to have the potential to grow into a $100 million engagement for Infosys http://www.bpowatchindia.com/bpo_news/msn/infosysintel/july-14-2009/msn_infy_bags_10_mn_intel_deal.html News Tue, 14 Jul 2009 BPOwatch India News Desk The award honors a practice which leverages diversity for enhanced performance, and recognizes corporate programs or efforts to address issues around intercultural, gender or sexual orientation http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/july-14-2009/msn_infy_bpo_bags_diversity_hiring_initiatives_award.html News Mon, 13 Jul 2009 This was announced after Infy Australia was awarded $348 million application development and maintenance contract last week http://www.bpowatchindia.com/bpo_news/msn/infosyshire/july-13-2009/msn_infy_to_hire_100_in_australia.html News Mon, 13 Jul 2009 BPOwatch India News Desk The contract is estimated to be between $250-$300 million for a period of seven years http://www.bpowatchindia.com/bpo_news/msn/intelenetblackstone/july-13-2009/msn_intelenet_signs_contract_healthcare_co__.html News Fri, 10 Jul 2009 BPOwatch India News Desk The deal between the I-T department and Infosys was signed earlier this year at a value of Rs 250 crore over a 5 year period http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/july-10-2009/msn_infy_bpo_help_in_filing_tax_returns_.html News Fri, 10 Jul 2009 BPOwatch India News Desk The company is expanding rapidly in Chennai and plans to hire an additional 1,400 employees by July 2010, bringing the total Omega team to 4,000 http://www.bpowatchindia.com/bpo_news/msn/omegahealthcare/july-10-2009/msn_omega_opens_chennai_facility.html News Thu, 09 Jul 2009 ICAI has invited people from the software industry and practicing chartered accountants in the sector for dialogue and discussions http://www.bpowatchindia.com/bpo_news/msn/icaiframe/july-09-2009/msn_icai_to_frame_new_norms_for_software_bpo_industry.html News Thu, 09 Jul 2009 BPOwatch India News Desk he deal size has been estimated to be between $15 million to $25 million annually http://www.bpowatchindia.com/bpo_news/msn/bellcanada/july-09-2009/msn_bell_canada_scouting_outsourcing_partner__.html News Thu, 09 Jul 2009 BPOwatch India News Desk HGSL is on the look out for an inbound call centre with a maximum of $400 million in revenues, preferably based in the US http://www.bpowatchindia.com/bpo_news/msn/hgsloutsourcing/july-09-2009/msn_hgsl_on_look_out_for_call_centre.html News Mon, 06 Jul 2009 IBM will manage and operate the IT environment of GCMMF for the next 10 years http://www.bpowatchindia.com/bpo_news/msn/ibmamul_india/july-06-2009/msn_ibm_amuls_outsourcing_contract.html News Mon, 06 Jul 2009 HCL BPO plans to offer remote technical support services to the global small office-home office market http://www.bpowatchindia.com/bpo_news/msn/hclbpo/july-06-2009/msn_hcl_bpo_remote_technical_support.html News Sat, 04 Jul 2009 BPOwatch India News Desk The BPO sector is recovering faster than the IT sector and Tech M has recently closed two large deals http://www.bpowatchindia.com/bpo_news/msn/tech_mahindrabpo/july-04-2009/msn_techm_bpo_to_hire_2000.html News Fri, 03 Jul 2009 The state registered an export turnover of Rs 32,509 crore from the IT/ITeS industry during 2008-09, a growth of 24.5% over 2007-08 http://www.bpowatchindia.com/bpo_news/msn/andhraites/july-03-2009/msn_andhra_itites_exports_up_25.html News Wed, 01 Jul 2009 BPOwatch India News Desk Proprietary software development is key for BPO services providers to future-proof their business, and provide ongoing cost efficiencies http://www.bpowatchindia.com/bpo_industry_report/msn/softwaredevelopment/july-01-2009/msn_software_dev_gains_importance_bpo_.html Industry Report Tue, 30 Jun 2009 BPOwatch India News Desk At a time when outsourcing has come under the scanner, companies are forced to offer services at reduced billing rates as high as upto 40% http://www.bpowatchindia.com/bpo_news/msn/outsourcingbilling/june-30-2009/msn_billing_rates_hit__.html News Mon, 29 Jun 2009 BPOwatch India News Desk The protesters alleged that around 950 candidates had not been paid their salaries for the past several months http://www.bpowatchindia.com/bpo_news/msn/ageisemployees/june-29-2009/msn_ageis_employees_vandalize_office.html News Mon, 29 Jun 2009 Employees who are on the bench for at least 60 days in a quarter to be affected. Last year, the company had cut the variable pay of employees who were not billable for at least 75 days in a quarter http://www.bpowatchindia.com/bpo_news/msn/wiprocut/june-29-2009/msn_wipro_to_cut_variable_pay.html News Mon, 29 Jun 2009 70% of animation studios’ revenue comes from outsourced work http://www.bpowatchindia.com/bpo_news/msn/animationoutsourcing/june-29-2009/msn_animation_firms_buck_slowdown.html News Fri, 26 Jun 2009 Wipro CFO Manish Dugar says that smaller deals are coming in use to pave the way for the big-ticket contracts http://www.bpowatchindia.com/bpo_interviews/msn/wiprocfo/june-26-2009/msn_smaller_deals_have_not_gone_slow.html Interviews Fri, 26 Jun 2009 Analysts expect the deal to be around $300 million http://www.bpowatchindia.com/bpo_news/msn/tatacomm/june-26-2009/msn_tata_bags_bt_outsourcing_deal.html News Thu, 25 Jun 2009 BPOwatch India News Desk Patni chose Mexico as its latest expansion site to take advantage of the country’s low costs, improved economic prospects, language skills and other business benefits http://www.bpowatchindia.com/bpo_news/msn/patnidelivery_center/june-25-2009/msn_patni_opens_center_in_mexico.html News Thu, 25 Jun 2009 The acquisition or assets purchased will be in the area of customer lifecycle management space http://www.bpowatchindia.com/bpo_news/msn/aegisbpo/june-25-2009/msn_aegis_eyeing_african_acquisition.html News Thu, 25 Jun 2009 Firstsource will provide services for Idea’s Kerala and Tamil Nadu customers in English, Malayalam and Tamil http://www.bpowatchindia.com/bpo_news/msn/firstsourcedeal/june-25-2009/msn_firstsource_signs_deal_with_idea.html News Mon, 22 Jun 2009 UK-based Xchanging, a Rs 460-crore business process outsourcing (BPO) unit, is set to open a 1,000-seat high-performance processing centre in the Tier-3 town of Shimoga near Bangalore. http://www.bpowatchindia.com/bpo_news/msn/xchangingbangalore/june-22-2009/msn_xchanging-set-up-bangalore-operations.html News Sat, 20 Jun 2009 BPOwatch India News Desk Recognized for showing exemplary growth and performance in 2008 in the Asia Pacific region http://www.bpowatchindia.com/bpo_news/msn/ibmdaksh/june-20-2009/msn_ibm_daksh_contact_center_for_2009_.html News Fri, 19 Jun 2009 BPOwatch India News Desk UBS has centers in Krakow (Poland) and Hyderabad valued at approximately $200 million http://www.bpowatchindia.com/bpo_news/msn/ubsbank/june-19-2009/msn_ubs_bpokpo_up_for_sale.html News Fri, 19 Jun 2009 TCS has opened its third global delivery centre in Queretaro, Mexico and seventh in Latin America http://www.bpowatchindia.com/bpo_news/msn/tcsexpand/june-19-2009/msn_tcs_expands_presence_in_mexico.html News Thu, 18 Jun 2009 BPOwatch India News Desk Infosys will provide back-end support such as data processing under the terms of the contract http://www.bpowatchindia.com/bpo_news/msn/infosysmicrosoft/june-18-2009/msn_infy_bpo_bags_deal_from_microsoft.html News Thu, 18 Jun 2009 BPOwatch India News Desk Deals signed since January 2009 are expected to add over £2 bn of new ITO spend into the market over the lifetime of the deals http://www.bpowatchindia.com/bpo_industry_report/msn/it_outsourcingdeals/june-18-2009/msn_ito_deals_resilient_in_the_uk.html Industry Report Thu, 18 Jun 2009 BPOwatch India News Desk According to Datamonitor, though retailers are outsourcing in a recession, the types of contracts have changed http://www.bpowatchindia.com/bpo_industry_report/msn/retailindustry/june-18-2009/msn_retailers_focus_on_outsourcing.html Industry Report Tue, 16 Jun 2009 BPOwatch India News Desk Manish, formerly a part of Genpact’s management team brings over 18 years of experience in the IT Services and BPO industries http://www.bpowatchindia.com/bpo_news/msn/patnimanish_soman/june-16-2009/msn_patni_appoints_soman_as_evp.html News Tue, 16 Jun 2009 BPOwatch India News Desk India’s largest home finance company, HDFC has acquired 26% stake in Bangalore-based RuralShores Business Services http://www.bpowatchindia.com/bpo_news/msn/hdfcbpo/june-16-2009/msn_hdfc_buys_stake_in_rural_bpo.html News Tue, 16 Jun 2009 Domestic BPO market, with a growth rate of 50% over five years, grew faster than the exports market to reach nearly $1.6 bn in FY08 http://www.bpowatchindia.com/bpo_industry_report/msn/indiadomestic/june-16-2009/msn_domestic_bpo_to_touch_6_bn_by_2012.html Industry Report Mon, 15 Jun 2009 BPOwatch India News Desk A large number of MNCs and Indain companies including TCS and Wipro are in the race to win the multi-million dollar deal http://www.bpowatchindia.com/bpo_news/msn/ukroyal/june-15-2009/msn_royal_mail_deal_up_for_grabs.html News Mon, 15 Jun 2009 BPOwatch India News Desk A large number of the students who have enrolled for this course are from the commerce and accountancy streams http://www.bpowatchindia.com/bpo_news/msn/bpotraining/june-15-2009/msn_ignou_bpo_course_a_hit.html News Fri, 12 Jun 2009 BPOwatch India News Desk The people hired from B and C towns are being offered salaries 10-15% lower than their city counterparts http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/june-12-2009/msn_infy_bpo_to_hire_from_bc_towns.html News Fri, 12 Jun 2009 BPOwatch India News Desk The ITeS industry is expected to grow by 15% to reach $60 billion in revenue for FY 2009-10 http://www.bpowatchindia.com/bpo_news/msn/bpooutsourcing/june-12-2009/msn_industry_to_grow_by_15.html News Thu, 11 Jun 2009 What does India need to do to realise the full potential that IT-BPO will offer in the next decade by building on the capabilities that it already has? http://www.bpowatchindia.com/bpo_columns/msn/2020challenge/june-11-2009/msn_the_2020_challenge_before_it-bpo.html Columns Thu, 11 Jun 2009 BPOwatch India News Desk Datamonitor examines the potential market for customer service provided through online social networking and how that might be expanded to formal contact centers http://www.bpowatchindia.com/bpo_industry_report/msn/social_networkingfacebook/june-11-2009/msn_contact_centers_on_facebook.html Industry Report Thu, 11 Jun 2009 This includes decline in sourcing spends, price reductions, competition from other countries and protectionism http://www.bpowatchindia.com/bpo_news/msn/bpooutsourcing/june-11-2009/msn_industry_faces_multiple_challenges.html News Thu, 11 Jun 2009 Over 36% executives surveyed in India expected an upturn in the global economy by the end of 2009 http://www.bpowatchindia.com/bpo_industry_report/msn/indianexecutives/june-11-2009/msn_indian_executives_not_vulnerable.html Industry Report Thu, 11 Jun 2009 Infy expects the Latin American region to be among the fastest growing market for it http://www.bpowatchindia.com/bpo_news/msn/infosysbusiness/june-11-2009/msn_infosys_hopes_huge_business_from_latin_america.html News Wed, 10 Jun 2009 BPO for editing, graphics and design services contributes about 50% of CMI’s turnover in three years http://www.bpowatchindia.com/bpo_case_study/msn/cybermediabpo/june-10-2009/msn_.html Case Study Wed, 10 Jun 2009 A key fallout of the ongoing economic slowdown is that companies are less tolerant of non-performance of employees http://www.bpowatchindia.com/bpo_news/msn/workforcelay_off/june-10-2009/msn_only_1_workforce_laid_off.html News Wed, 10 Jun 2009 The company lost 66 clients, worth $183 mn (around Rs 900 cr) in the same period http://www.bpowatchindia.com/bpo_news/msn/satyamnew/june-10-2009/msn_satyam_bags_contracts.html News Tue, 09 Jun 2009 Infosys has been chosen by Telstra as a key strategic partner to support its five-year Australian $450 mn application development and maintenance contracts http://www.bpowatchindia.com/bpo_news/msn/infosystelstra/june-09-2009/msn_infy_bags_telstra_contract.html News Tue, 09 Jun 2009 India’s BPO sector had been growing at a compounded annual growth rate of 37% before the global slowdown hit http://www.bpowatchindia.com/bpo_news/msn/bpooutsourcing/june-09-2009/msn_bpo_industry_outlook_positive.html News Tue, 09 Jun 2009 Aegis has set up an independent subsidiary called Aegis Tech, to mark its foray into the infrastructure management space http://www.bpowatchindia.com/bpo_news/msn/aegisbpo/june-09-2009/msn_.html News Tue, 09 Jun 2009 The domestic BPO market, with a growth rate of 50% over the past five years, grew faster than the exports market and will touch $1.6 bn for FY08 http://www.bpowatchindia.com/bpo_news/msn/infosysdomestic/june-09-2009/msn_infy_sets_up_domestic_bpo_ops.html News Tue, 09 Jun 2009 46% of the respondents said there was a decline in IT budgets for the year 2009. The average reduction was around 7.2% http://www.bpowatchindia.com/bpo_industry_report/msn/globaltech/june-09-2009/msn_worldwide_tech_budgets_to_decline.html Industry Report Mon, 08 Jun 2009 This will lead to creation of 12,000 direct jobs over the next two to three years http://www.bpowatchindia.com/bpo_news/msn/andhratech/june-08-2009/msn_15_firms_set_up_shop_in_andhra.html News Mon, 08 Jun 2009 The growth in this region was largely fuelled by the increase in the number of small and medium enterprises http://www.bpowatchindia.com/bpo_news/msn/itesexports/june-08-2009/msn_exports_from_chandigarh_up.html News Mon, 08 Jun 2009 TCS has enhanced pay packages of its top management personnel and board members by over Rs 1 crore, giving a better hike to its incoming CEO than his predecessor http://www.bpowatchindia.com/bpo_news/msn/tcspay/june-08-2009/msn_tcs_fattens_its_pay_by_1_cr.html News Sat, 06 Jun 2009 The Manila centre would service the company’s BFSI and Hi-Tech manufacturing clients, the Chengdu centre would cater to the firm’s telecom and utilities customers http://www.bpowatchindia.com/bpo_news/msn/wiprobpo/june-06-2009/msn_wipro_bpo_open_centres_overseas.html News Fri, 05 Jun 2009 In FY09, BPO services of 3i Infotech contributed one-third of revenues of Rs 2300 crore. http://www.bpowatchindia.com/bpo_news/msn/3i_infotechset_up/june-05-2009/msn_3i_infotech_set_up_bpo_subsidiary.html News Thu, 04 Jun 2009 The company plans to hire 1,000 people every month in India and across US, Philippines, Costa Rica and Africa http://www.bpowatchindia.com/bpo_news/msn/aegisbpo/june-04-2009/msn_aegis_augment_workforce_by_12000.html News Thu, 04 Jun 2009 Touted as one of the fastest growing BPO firms globally, Aegis has 32 delivery facilities across United States, Philippines, India, Costa Rica and Africa http://www.bpowatchindia.com/bpo_news/msn/aegisbpo/june-04-2009/msn_aegis_aims_550_mn_turnover.html News Wed, 03 Jun 2009 80% of clients have resumed normal business now. About half of them were earlier considering whether or not to go ahead http://www.bpowatchindia.com/bpo_news/msn/tech_mahindraclaims/june-03-2009/msn_techm_claims_confidence_back.html News Wed, 03 Jun 2009 The company, instead, is planning to start a rural BPO in Jamshedpur and replicate the model in other places http://www.bpowatchindia.com/bpo_news/msn/tatadefer/june-03-2009/msn_tatas_defer_rural_bpo_plan.html News Mon, 01 Jun 2009 Clients are in a better position to take decisions compared with six months ago, as they feel that the economy has already bottomed out http://www.bpowatchindia.com/bpo_features/msn/genpactreview/june-01-2009/msn_clients_more_stable_now.html Features Mon, 01 Jun 2009 The team is in discussion with at least 8 Indian BPO firms including Infy and TCS http://www.bpowatchindia.com/bpo_news/msn/westpacaustralia/june-01-2009/msn_.html News Mon, 01 Jun 2009 The NCR region has earned the dubious distinction of being the worst offshoring destination in the country http://www.bpowatchindia.com/bpo_industry_report/msn/indiancities/june-01-2009/msn_riskiest_offshoring_locations.html Industry Report Mon, 01 Jun 2009 This is expected to be done by consolidating operations and looking at synergy between Satyam, its BPO arm and TechM http://www.bpowatchindia.com/bpo_news/msn/satyamcut/june-01-2009/msn_satyam_to_have_fewer_offices.html News Fri, 29 May 2009 BPOwatch India News Desk Bharti, that has been growing at CAGR of 41% for the past two years, is the key force behind the trend of outsourcing non-core functions http://www.bpowatchindia.com/bpo_industry_report/msn/ernstyoung/may-29-2009/msn_bpo_revenue_telecos_2bn_2012.html Industry Report Fri, 29 May 2009 The top 50 global outsourcing vendors for 2009 by the Black Book of Outsourcing also includes Genpact, WNS, Patni, Infosys, Wipro and TCS http://www.bpowatchindia.com/bpo_news/msn/hclbest/may-29-2009/msn_hcl_best_managed_vendor.html News Thu, 28 May 2009 BPOwatch India News Desk IT and BPO services provider Patni today opened its new EMEA headquarters in London http://www.bpowatchindia.com/bpo_news/msn/patnibpo/may-28-2009/msn_patni_focus_on_emea_market.html News Thu, 28 May 2009 BPOwatch India News Desk The initial deal is expected to be for 35 seats which would be scaled up to 150 in the next three month http://www.bpowatchindia.com/bpo_news/msn/sstlaegis/may-28-2009/msn_sstl_aegis_sign_deal.html News Thu, 28 May 2009 BPOwatch India News Desk WNS is realigning its business transformation capabilities under Daniel Wollenberg as senior VP and head of global transformation practice http://www.bpowatchindia.com/bpo_news/msn/wnsrealigns/may-28-2009/msn_wns_realigns_transformation_capabilities.html News Tue, 26 May 2009 BPOwatch India News Desk Infosys had put a freeze on fresh recruitments after meeting this financial year’s target of hiring 25,000 people http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/may-26-2009/msn_infy_reopens_hiring_for_bpo_arm.html News Tue, 26 May 2009 Satyam BPO global head(HR), head of corporate services, and head of marketing-Asia Pacific have resigned http://www.bpowatchindia.com/bpo_news/msn/satyambpo/may-26-2009/msn_top_execs_quit_satyam_bpo.html News Mon, 25 May 2009 Meghna Lal Manoj Vasudevan, CEO, SourcePilani talks about his company and the emerging rural BPO space http://www.bpowatchindia.com/bpo_interviews/msn/sourcepilanipilani/may-25-2009/msn_sourceilani_face_of_rural_india.html Interviews Mon, 25 May 2009 Large-scale lay-offs, mostly of the support and non-billable staff is expected once Tech Mahindra directors come on board from June 1 http://www.bpowatchindia.com/bpo_news/msn/satyamlay_off/may-25-2009/msn_satyam_may_sack_8000.html News Mon, 25 May 2009 The BPO companies in India appear to be handling the impact of the global economic crisis much better than IT firms http://www.bpowatchindia.com/bpo_features/msn/bpooutperform/may-25-2009/msn_bpos_outperform_it_firms.html Features Sat, 23 May 2009 The number of H1-B visa holders in the company, which was 8,700 as of December 31, 2008, came down to 8,200 as of March 31, 2009 http://www.bpowatchindia.com/bpo_news/msn/infosysh1-b/may-23-2009/msn_infy_cuts_h1-b_visas.html News Fri, 22 May 2009 BPO Watch India News Desk These figures are from a recent report by job portal Naukri.com http://www.bpowatchindia.com/bpo_industry_report/msn/hiringtreds/may-22-2009/msn_bpo_its_see_drop_in_hiring.html Industry Report Fri, 22 May 2009 HCL will provide technology solutions to MTV in digital content creation, media asset management, community networking and cross brand programming http://www.bpowatchindia.com/bpo_news/msn/hcloutsourcing/may-22-2009/msn_hcl_inks_deal_with_mtv.html News Thu, 21 May 2009 The US-based firm is betting big on infrastructure outsourcing to garner a higher offshore revenue mix http://www.bpowatchindia.com/bpo_news/msn/intelligroupfocus/may-21-2009/msn_intelligroup_focuses_on_infra_outsourcing.html News Tue, 19 May 2009 But the Middle East and North Africa is emerging as a key offshoring region because of its large, well educated population and proximity to Europe http://www.bpowatchindia.com/bpo_industry_report/msn/indiapreferred/may-19-2009/msn_.html Industry Report Tue, 19 May 2009 BPOwatch India News Desk The company plans to start its Kolkata BPO unit by mid-July as a 500-seater facility and scale up to a 1000-seater facility over the next nine months http://www.bpowatchindia.com/bpo_news/msn/techmahindra/may-19-2009/msn_techm_to_open_center_in_kolkata.html News Mon, 18 May 2009 BPOwatch India News Desk A study by ValueNotes suggests that the e-learning outsourcing business in India will grow at 15% annually to reach $ 603 million by 2012 http://www.bpowatchindia.com/bpo_industry_report/msn/e-learningoutsourcing/may-18-2009/msn_elearning_outsourcing_biz_to_grow_15.html Industry Report Mon, 18 May 2009 The world around the Indian IT-BPO industry is rapidly changing and it will have to transform itself extensively even to stay where it is http://www.bpowatchindia.com/bpo_columns/msn/bpotrends/may-18-2009/msn_sea_change_ahead_of_it-bpo.html Columns Mon, 18 May 2009 Australian firm, UCMS has been in business for 14 years and has revenue of AUD 157 million http://www.bpowatchindia.com/bpo_news/msn/aegisaustralia/may-18-2009/msn_aegis_to_buy_ucms_group.html News Fri, 15 May 2009 BPOwatch India News Desk The certificate program will initially be offered to BPO companies and their employees http://www.bpowatchindia.com/bpo_news/msn/bpoiimm/may-15-2009/msn_iimm_launches_certification_program.html News Fri, 15 May 2009 India has more working women than any other country in the world today and this figure can largely be attributed to the growth of the IT-BPO industry http://www.bpowatchindia.com/bpo_news/msn/bpopromote/may-15-2009/msn_bpo_promote_gender_inclusivity.html News Thu, 14 May 2009 The contract, which involves upgrade of LIC’s front-end IT application programmes (FEAP) to make these accessible through the web, is said to be worth about Rs 200 crore http://www.bpowatchindia.com/bpo_news/msn/wiprobags/may-14-2009/msn_wipro_bags_lic_deal.html News Thu, 14 May 2009 The lawyers from a Mysore LPO, did this with their legal research and by drafting motion papers to defeat an LA libel case against HBO’s ‘Da Ali G Show’ http://www.bpowatchindia.com/bpo_news/msn/indianlpo/may-14-2009/msn_indian_lpo_firm_scores.html News Wed, 13 May 2009 The company has not disclosed the value size of the contract http://www.bpowatchindia.com/bpo_news/msn/tcsdeal/may-13-2009/msn_tcs_wins_deal_from_volkswagen.html News Wed, 13 May 2009 BPOwatch India News Desk Tata Teleservices , Vodafone and Idea are in the process of finalizing multi-year BPO contracts of around Rs 500 crore in the next couple of months http://www.bpowatchindia.com/bpo_news/msn/telecomcompanies/may-13-2009/msn_rs_500-cr_telco_bpo_deals.html News Tue, 12 May 2009 BPOwatch India News Desk Transferring an essential management function like contact center services for facilities support to Convergys was a first for Starbucks http://www.bpowatchindia.com/bpo_news/msn/starbucksrenews/may-12-2009/msn_starbucks_renews_contract_with_convergys.html News Mon, 11 May 2009 Both moves are expected to impact the Indian IT sector, whose major chunk of revenues come from the US http://www.bpowatchindia.com/bpo_news/msn/infosysanit-outsourcing/may-11-2009/msn_anti-offshoring_may_affect_biz.html News Sat, 09 May 2009 Peter Ryan, Datamonitor Outsourcers will need to assess how this will impact their operations, as they could lead to higher price, reduce operational efficiencies and erode long-term competitiveness http://www.bpowatchindia.com/bpo_columns/msn/obamatax/may-09-2009/msn_bad_news_for_offshoring_.html Columns Fri, 08 May 2009 We are seeing the first signs of stability in the US said Premji, chairman, Wipro, agreeing that the second half of the present fiscal will be better than the first http://www.bpowatchindia.com/bpo_news/msn/wiproforecast/may-08-2009/msn_wipro_sees_recovery_in_h2.html News Thu, 07 May 2009 Pramod Bhasin, Som Mittal explain Nasscom’s stance on Obama’s proposals to amend the US tax structure http://www.bpowatchindia.com/bpo_interviews/msn/obamabangalore/may-07-2009/msn_it_should_have_been_shanghai.html Interviews Thu, 07 May 2009 Adlabs Films is looking at tapping the $400-mn market for digital content restoration through its new media BPO venture http://www.bpowatchindia.com/bpo_news/msn/adlabsfilms/may-07-2009/msn_adlabs_films_to_push_media_bpo_ops.html News Thu, 07 May 2009 Nasscom has said the economic slowdown as well as the lower technology spending in key geographies like the US and Europe is expected to affect the growth http://www.bpowatchindia.com/bpo_news/msn/nasscomites/may-07-2009/msn_it_exports_to_grow_in_single_digit.html News Wed, 06 May 2009 BPOwatch India News Desk EDS is leading the race to acquire Fidelity’s IT captive BPO in India in a transaction worth roughly $150 million http://www.bpowatchindia.com/bpo_news/msn/fidelitybpo/may-06-2009/msn_eds_leads_race_for_fidelity_bpo.html News Wed, 06 May 2009 Business groups in the US have assailed the proposal arguing that it would subject them to far higher taxes than their foreign competitors must pay and ultimately endanger US jobs http://www.bpowatchindia.com/bpo_features/msn/obamaanti/may-06-2009/msn_obamas_tax_plan_hit_us_companies.html Features Wed, 06 May 2009 India’s largest BPO firm posted a net income of Rs 147 cr for the Q1 ended March 2009 http://www.bpowatchindia.com/bpo_news/msn/genpactfinancial/may-06-2009/msn_genpacts_q1_net_up.html News Tue, 05 May 2009 In a move that will hit some 10 lakh Indian IT and BPO professionals, President Obama unveiled new proposals to end tax breaks for American companies that ship jobs overseas http://www.bpowatchindia.com/bpo_news/msn/obamaanti-outsourcing/may-05-2009/msn_obamas_outsourcing_policy.html News Tue, 05 May 2009 BPOwatch India News Desk The services offered will benefit investment managers, administrators, brokers and dealers managing trade and cash reconciliation http://www.bpowatchindia.com/bpo_news/msn/patnilaunches/may-05-2009/msn_patni_launches_new_service_.html News Tue, 05 May 2009 The study by Global Services and newIT recognizes top 100 IT and BPO service providers http://www.bpowatchindia.com/bpo_news/msn/mindtreetop/may-05-2009/msn_mindtree_in_top_10_outsourcing_firms.html News Tue, 05 May 2009 BPOwatch India News Desk The company will continue to use Convergys’ customer solutions and address the growing demand for a multi-channel customer experience http://www.bpowatchindia.com/bpo_news/msn/timewarner/may-05-2009/msn_twc_extends_contract_with_convergys.html News Mon, 04 May 2009 IT consultancy Saprev is looking at acquiring a BPO/ITES company with a turnover in the range of Rs 20-30 crore http://www.bpowatchindia.com/bpo_news/msn/saprevlooking/may-04-2009/msn_saprev_may_acquire_ites_firm.html News Sat, 02 May 2009 With new business hard to come by and pricing of deals under pressure, firms are bending over backwards to retain clients http://www.bpowatchindia.com/bpo_news/msn/itesfirms/may-02-2009/msn_firms_sweeten_deals_to_retain_clients.html News Sat, 02 May 2009 Many ITeS firms believe they’re seeing the first signs of recovery in demand and some momentum in client conversion rates http://www.bpowatchindia.com/bpo_features/msn/itesoutsourcing/may-02-2009/msn_firms_dare_to_dream.html Features Sat, 02 May 2009 Indian IT majors with centres in Mexico have activated their business continuity plans http://www.bpowatchindia.com/bpo_news/msn/swineflu/may-02-2009/msn_swine_flu_could_cause_absenteeism.html News Fri, 01 May 2009 BPOwatch India News Desk With this partnership, IP Integration will resell Convergys’ IVR voice portal and speech automation solutions to the UK contact center marketplace http://www.bpowatchindia.com/bpo_news/msn/convergysip_integration/may-01-2009/msn_convergys_ip_integration_partner.html News Fri, 01 May 2009 BPOwatch India News Desk The KPO market continues to grow in maturity with offshore delivery continuing to be a constant feature http://www.bpowatchindia.com/bpo_industry_report/msn/kpooffers/may-01-2009/msn_kpo_offers_significant_growth.html Industry Report Thu, 30 Apr 2009 BPOwatch India News Desk Opens facility in Coimbatore with plans on further ramping headcount to reach 1500 people over a 12-month period http://www.bpowatchindia.com/bpo_news/msn/cbaysystemsmedical/april-30-2009/msn_cbaysystems_expands_india_ops.html News Wed, 29 Apr 2009 The swine flu outbreak has forced the IT-BPO companies here to issue travel advisories to their employees http://www.bpowatchindia.com/bpo_news/msn/bpofirms/april-29-2009/msn_it-bpo_firms_on_alert.html News Wed, 29 Apr 2009 BPOwatch India News Desk The 450 seater located at Hebbal expands Sparsh’s presence in the city and provides proximity to customers in the South http://www.bpowatchindia.com/bpo_news/msn/sparshbpo/april-29-2009/msn_sparsh_opens_facility_in_bangalore.html News Wed, 29 Apr 2009 BPOwatch India News Desk The expansion will involve doubling the number of staffers in call center operations at Bangalore and Chennai from the current 1,100 http://www.bpowatchindia.com/bpo_news/msn/scopeinternantional/april-29-2009/msn_stan_chart_to_double_bpo_staff.html News Wed, 29 Apr 2009 BPOwatch India News Desk Infosys BPO has over 4,500 employees across 11 locations in the finance and accounting outsourcing practice http://www.bpowatchindia.com/bpo_industry_report/msn/infosysbpo/april-29-2009/msn_infy_bpo_top_enterprise_provider.html Industry Report Wed, 29 Apr 2009 The company would recruit undergraduates and graduates from Tier II and III cities for its customer support and technical help desk segments http://www.bpowatchindia.com/bpo_news/msn/wiprobpo/april-29-2009/msn_wipro_bpo_to_hire_1000.html News Tue, 28 Apr 2009 BPOwatch India News Desk The company seeks to grow its share of the $80-billion global BPO market http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/april-28-2009/msn_infy_eyes_captive_ops_of_clients.html News Tue, 28 Apr 2009 HCL is also in talks with four other potential water utilities in the UK and Europe as well as some energy utilities http://www.bpowatchindia.com/bpo_news/msn/hclbpo/april-28-2009/msn_hcl_bpo_signs_deal_with_uk_water_utility.html News Mon, 27 Apr 2009 Companies may reduce workforce in this fiscal, mostly based on stringent performance criteria http://www.bpowatchindia.com/bpo_news/msn/itesbpo/april-27-2009/msn_ites_may_see_1_lakh_layoffs.html News Mon, 27 Apr 2009 A district collector’s experiment in Tamil Nadu is showing the way for more rural BPOs even in times of recession http://www.bpowatchindia.com/bpo_features/msn/ruralbpo/april-27-2009/msn_.html Features Mon, 27 Apr 2009 The company will focus to do more work in India because it helps in saving cost and increasing efficiency http://www.bpowatchindia.com/bpo_news/msn/tcsfocus/april-27-2009/msn_tcs_to_focus_on_offshoring.html News Mon, 27 Apr 2009 Keeping a reserve pool of staff is making less sense to information technology firms http://www.bpowatchindia.com/bpo_news/msn/techfirms/april-27-2009/msn_firms_to_reduce_benched_staff.html News Thu, 23 Apr 2009 BPOwatch India News Desk Clients are emphasizing on horizontal expertise when looking to contract with an outsourced contact center http://www.bpowatchindia.com/bpo_features/msn/datamonitorreport/april-23-2009/msn_horizontal_expertise_key_to_outsourcing.html Features Thu, 23 Apr 2009 BPOwatch India News Desk Despite the recent trend of “global sourcing”, where resources are sourced from multiple locations, the market is predominately an “Anglocentric” landscape http://www.bpowatchindia.com/bpo_industry_report/msn/globalsourcing/april-23-2009/msn_global_sourcing_a_decade_away.html Industry Report Thu, 23 Apr 2009 IT employees of Pune will now also have to get used to public transport buses http://www.bpowatchindia.com/bpo_news/msn/itesemplyees/april-23-2009/msn_staff_to_use_public_transport.html News Thu, 23 Apr 2009 Those under the scanner will now be given only three months to improve their skills http://www.bpowatchindia.com/bpo_news/msn/tcsraises/april-23-2009/msn_tcs_raises__performance_standards.html News Wed, 22 Apr 2009 Wipro said that they have generated a robust pipeline of deals, increased productivity and are well-positioned to tackle the subdued environment http://www.bpowatchindia.com/bpo_news/msn/wiproq4/april-22-2009/msn_wipro_q4_net_up_15.html News Wed, 22 Apr 2009 The company has a total employee strength of a little over 6,000 and out of that 1,200 are on the bench http://www.bpowatchindia.com/bpo_news/msn/igatefreezes/april-22-2009/msn_igate_freezes_hiring.html News Wed, 22 Apr 2009 BPOwatch India News Desk The pressure is on to become more customer-centric and counter the demoralizing effects of bad economic news on the workforce http://www.bpowatchindia.com/bpo_industry_report/msn/butlergroup/april-22-2009/msn_bi_and_cpm_to_re-energise_performance.html Industry Report Wed, 22 Apr 2009 BPOwatch India News Desk The new offerings include Contact Center 7.0, improvements to the ICP offering; and added functionality to the ACE platform http://www.bpowatchindia.com/bpo_news/msn/nortellaunch/april-22-2009/msn_nortel_launches_contact_centre_solutions.html News Wed, 22 Apr 2009 BPOwatch India News Desk According to NelsonHall, global outsourced benefits administration market would reach $22 billion over the next five years http://www.bpowatchindia.com/bpo_news/msn/patnibpo/april-22-2009/msn_patni_eyes_bao_space.html News Wed, 22 Apr 2009 Growth will come from currently untapped verticals like healthcare, public sector http://www.bpowatchindia.com/bpo_industry_report/msn/nasscommckinsey/april-22-2009/msn_225_bn_revenue_by_20.html Industry Report Tue, 21 Apr 2009 Economic pressure leading to demand for low-cost business process outsourcing (BPO) centres is expected to double the market share of Indian BPO players by 2010 http://www.bpowatchindia.com/bpo_industry_report/msn/gartnerreport/april-21-2009/msn_bpo_share_of_indian-centric_vendors_to_double.html Industry Report Tue, 21 Apr 2009 BPOwatch India News Desk TCS is restructuring pay-scales for its BPO employees starting by withholding quarterly variable pay http://www.bpowatchindia.com/bpo_news/msn/tcswithholds/april-21-2009/msn_tcs_withholds_variable_pay.html News Tue, 21 Apr 2009 For the first time, India’s IT sector is likely to post a single-digit growth rate of 9% in FY09 http://www.bpowatchindia.com/bpo_news/msn/indianites/april-21-2009/msn_industry_growth_in_single_digit.html News Tue, 21 Apr 2009 BPO revenue grew 5.3%. Management admits to pricing pressure; rules out pay rise http://www.bpowatchindia.com/bpo_news/msn/tcsfinancial/april-21-2009/msn_.html News Tue, 21 Apr 2009 During the past year, Bangalore, Hyderabad and Chennai had higher attrition rates than other city http://www.bpowatchindia.com/bpo_news/msn/attritionrate/april-21-2009/msn_highest_attrition_rates_last_quarter.html News Tue, 21 Apr 2009 BPOwatch India News Desk Negative customer feedback has led to Delta Air Lines terminating its outsourcing contract with Wipro BPO http://www.bpowatchindia.com/bpo_news/msn/wiprobpo/april-21-2009/msn_delta_terminates_wipro_contract.html News Mon, 20 Apr 2009 Less than 1% of the company’s employees in Chennai and Hyderabad have been impacted http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/april-20-2009/msn_non-bangalore_employees_duck_axe.html News Mon, 20 Apr 2009 The action is primarily targeted at BSc graduates in its IT services and is “purely voluntary” http://www.bpowatchindia.com/bpo_news/msn/infosysemployees/april-20-2009/msn_infy_shifts_bench_staff_to_bpo.html News Mon, 20 Apr 2009 Though the sector was hit by the downturn, the domestic IT services industry is seeing some silverline http://www.bpowatchindia.com/bpo_news/msn/infosysgopalakrishnan/april-20-2009/msn_industry_recovery_next_year.html News Fri, 17 Apr 2009 BPOwatch India News Desk Bank of America Securities-Merrill Lynch has forecasted a revenue growth of less than 10% for WNS, Firstsource and Genpact in FY10, while EXL will see a decline of 5% http://www.bpowatchindia.com/bpo_news/msn/bporevenue/april-17-2009/msn_bpo_profits_drop_by_55.html News Fri, 17 Apr 2009 The company has also decided not to give any hiring guidelines during fiscal 2009-10 http://www.bpowatchindia.com/bpo_news/msn/infosysfreeze/april-17-2009/msn_infy_freezes_wage_hike_promotions.html News Fri, 17 Apr 2009 Organisations with approval to outsource, and desperate to save money, may seek to move rapidly to get the deal into place http://www.bpowatchindia.com/bpo_features/msn/driverstrends/april-17-2009/msn_drivers_of_outsourcing_intact.html Features Thu, 16 Apr 2009 BPOwatch India News Desk Infosys has completed the purchase of 3,60,417 shares of Infosys BPO from its employee shareholders http://www.bpowatchindia.com/bpo_news/msn/bpoinfosys/april-16-2009/msn_infy_raises_stake_in_bpo_arm.html News Thu, 16 Apr 2009 BPOwatch India News Desk contact center infrastructure vendors face few greenfield opportunities in the large enterprise market in mature geographies http://www.bpowatchindia.com/bpo_industry_report/msn/datamonitoripcc/april-16-2009/msn_ipcc_focus_on_unified_product_lines.html Industry Report Wed, 15 Apr 2009 Infy has raised the red flag for its earnings going forward during fiscal 2009-10 stating that the income for the first quarter will see a 5 per cent drop on a sequential quarter basis, while the full year growth will be in single digit and will be in the range of 1.7 to 5.7 per cent http://www.bpowatchindia.com/bpo_news/msn/infosysfinancial/april-15-2009/msn_infosys_2009_net_up_29.html News Wed, 15 Apr 2009 BPOwatch India News Desk Firstsource announced the appointment of a North American leadership team for the healthcare; banking, financial services & insurance and; telecommunications and media verticals http://www.bpowatchindia.com/bpo_news/msn/firstsourcerejigs/april-15-2009/msn_firstsource_rejigs_us_leadership.html News Tue, 14 Apr 2009 The Satyam board approved Tech Mahindra’s offer of Rs 58 a share, trumping Rs 45.90 a share offered by L&T http://www.bpowatchindia.com/bpo_news/msn/tech_mahindraacquires/april-14-2009/msn_tech_mahindra_snaps_up_satyam.html News Mon, 13 Apr 2009 The company has been ranked the top provider of data warehousing, data mining and business intelligence services’ http://www.bpowatchindia.com/bpo_news/msn/igatetops/april-13-2009/msn_igate_tops_black_book_of_outsourcing.html News Mon, 13 Apr 2009 However, the company is likely to announce the winner’s name after market hours http://www.bpowatchindia.com/bpo_news/msn/satyamlt/april-13-2009/msn_.html News Mon, 13 Apr 2009 About 850 under-performers have quit, while about 600 people have been put under the performance improvement plan http://www.bpowatchindia.com/bpo_news/msn/infosysappraisal/april-13-2009/msn_infy_appraisal_may_lead_to_1500_exits.html News Sat, 11 Apr 2009 BPOwatch India News Desk HCL has entered into a six-year, multi-regional data center services and transformation engagement with Xerox http://www.bpowatchindia.com/bpo_news/msn/hclxerox/april-11-2009/msn_hcl_xerox_sign_deal.html News Sat, 11 Apr 2009 BPOwatch India News Desk As per the new deal IBM will manage the IT requirements of Bharti’s hived-off tower arm, Bharti Infratel http://www.bpowatchindia.com/bpo_news/msn/ibmbharti/april-11-2009/msn_ibm_bharti_sign_outsourcing_deal_.html News Sat, 11 Apr 2009 BPOwatch India News Desk However strong interest and expansion of existing contracts sustained a 30% annual growth rate http://www.bpowatchindia.com/bpo_industry_report/msn/procurementoutsourcing/april-11-2009/msn_new_po_deals_drop_in_2008.html Industry Report Fri, 10 Apr 2009 HCL will provide 600 employees to support the contract for outsourcing work for its online business productivity suite http://www.bpowatchindia.com/bpo_news/msn/microsofthcl/april-10-2009/msn_microsoft_hcl_deal_to_outsource_jobs.html News Fri, 10 Apr 2009 While TCS and Infy have won over US companies with cheaper labour and low capital costs, IBM has snapped up contracts with some of India’s largest companies like Bharti http://www.bpowatchindia.com/bpo_news/msn/ibmoffshoring/april-10-2009/msn_ibm_brings_offshoring_battle_to_india.html News Thu, 09 Apr 2009 BPOwatch India News Desk Firstsource has been recognized as the Best Recruiting Department of the Year in the ERE 2009 Recruiting Excellence Awards http://www.bpowatchindia.com/bpo_news/msn/firstsourcebest/april-09-2009/msn_firstsource_in_top_3_global_recruiters.html News Thu, 09 Apr 2009 UNITES has requested the Election Commission to shelve the sale process of Satyam until a new government takes over http://www.bpowatchindia.com/bpo_news/msn/unitessatyam/april-09-2009/msn_unites_asks_for_stalling_satyam_sale.html News Tue, 07 Apr 2009 BPOwatch India News Desk BPO companies that set up operations in the Philippines in CY2008 were judged on the basis of size and growth in revenue and employees; size, quality, and diversity of international clients and evidence of quality, competence and management capabilities http://www.bpowatchindia.com/bpo_news/msn/wiprobpo/april-07-2009/msn_wipro_wins_best_bpo_locator_award.html News Tue, 07 Apr 2009 BPOwatch India News Desk The company has centers in Pune, Banaglore and plans to roll back jobs to the Us over the next 18 months http://www.bpowatchindia.com/bpo_news/msn/outsourcingbacklash/april-07-2009/msn_sallie_mae_opts_out_of_offshoring.html News Tue, 07 Apr 2009 BPOwatch India News Desk Intelenet was ranked 21 according to the Hewitt Survey http://www.bpowatchindia.com/bpo_news/msn/intelenethewitt/april-07-2009/msn_intelenet_in_hewitt_top_employers.html News Tue, 07 Apr 2009 BPOwatch India News Desk AA will use WNSA’s custom-built claims software, repair management and engineering, channeling accident repairs for its car, van and truck fleet customers http://www.bpowatchindia.com/bpo_news/msn/wnsaa/april-07-2009/msn_.html News Tue, 07 Apr 2009 IBM was a big name and could, therefore, be vulnerable to more lawsuits http://www.bpowatchindia.com/bpo_news/msn/satyamibm/april-07-2009/msn_imb_out_of_race_for_satyam.html News Fri, 03 Apr 2009 BPOwatch India News Desk WNS will make a voluntary prepayment of $5 million on its existing $200 million term used for financing the acquisition of Aviva Global Services http://www.bpowatchindia.com/bpo_news/msn/wnsaviva/april-03-2009/msn_wns_announces_voluntary_debt_prepayment.html News Fri, 03 Apr 2009 BPOwatch India News Desk Pramod Bhasin, president and CEO of BPO and outsourcing firm Genpact has been named by Nasscom as the chairman of its executive council for the year 2009-2010 http://www.bpowatchindia.com/bpo_news/msn/nasscomchairman/april-03-2009/msn_pramod_bhasin_appointed_nasscom_chairman.html News Fri, 03 Apr 2009 FIS may have to go for an open offer as Metavante owns around 20% stake in the BPO firm http://www.bpowatchindia.com/bpo_news/msn/fidelityinformation/april-03-2009/msn_metavante_buy_no_offer_for_firstsource.html News Fri, 03 Apr 2009 IT major HCL Tech has decided to mitigate pressures on operating margins by freezing salary increments through 2009-10 http://www.bpowatchindia.com/bpo_news/msn/haclsalary/april-03-2009/msn_hcl_goes_for_salary_freeze.html News Fri, 03 Apr 2009 Mumbai and New Delhi are in the world’s top 10 costliest locations for expatriate rental property, says a study by Mercer http://www.bpowatchindia.com/bpo_features/msn/mumbaidelhi/april-03-2009/msn_mum_delhi_in_most_expensive_cities.html Features Thu, 02 Apr 2009 The gain in the index is reflected in an improved job situation in cities like Delhi, NCR, Ahmedabad and Chandigarh http://www.bpowatchindia.com/bpo_industry_report/msn/hiringimproves/april-02-2009/msn_india_inc_hiring_improves_in_feb_naukricom.html Industry Report Thu, 02 Apr 2009 Scam-hit company may prune revenues by 10-15%. http://www.bpowatchindia.com/bpo_news/msn/satyamsale/april-02-2009/msn_ibm_wl_ross_tie-up_buzz.html News Thu, 02 Apr 2009 The credit crunch is still causing companies to dramatically cut back on all forms of capital investment, including many IT goods and services http://www.bpowatchindia.com/bpo_industry_report/msn/globaltech/april-02-2009/msn_global_tech_spend_to_fall.html Industry Report Wed, 01 Apr 2009 BPO watch India News Desk Genpact joins a select group of less than 10 global SAP partners to achieve this certification http://www.bpowatchindia.com/bpo_news/msn/genpactsap/april-01-2009/msn_genpact_gets_ams_certification.html News Wed, 01 Apr 2009 America officially entered into recession in December 2007. And it will enter its 17th month in the recession in April making this one of the longest periods since the 1930’s Great Depression http://www.bpowatchindia.com/bpo_features/msn/usarecession/april-01-2009/msn_us_enters_17th_month_of_recession.html Features Wed, 01 Apr 2009 The restructuring includes entering new market segments, setting up new business units and new roles for sr management http://www.bpowatchindia.com/bpo_news/msn/mindtreemanagement/april-01-2009/msn_mindtree_rejigs_management.html News Wed, 01 Apr 2009 Those working on Merrill Lynch account cross floor. http://www.bpowatchindia.com/bpo_news/msn/satyamemployees/april-01-2009/msn_satyam_employees_join_bofa.html News Mon, 30 Mar 2009 BPOwatch India News Desk With the US in a recession, BPO giant Genpact is looking at the domestic market to expand its business http://www.bpowatchindia.com/bpo_news/msn/genpactpramod/march-30-2009/msn_genpact_eyes_domestic_market.html News Mon, 30 Mar 2009 BPOwatch India News Desk The employees will now be on the rolls of Patni and will be governed by its terms and conditions for its employees http://www.bpowatchindia.com/bpo_news/msn/acspatni/march-30-2009/msn_acs_moves_500_to_patni.html News Fri, 27 Mar 2009 Peter Ryan of Datamonitor highlights that many companies are looking to contact center outsourcers as a means of reducing costs through the recession http://www.bpowatchindia.com/bpo_columns/msn/outsourcingteleperformance/march-27-2009/msn_.html Columns Fri, 27 Mar 2009 BPOwatch India News Desk Perot Systems will implement a full revenue cycle outsourcing solution across InSight’s nationwide free-standing imaging center network http://www.bpowatchindia.com/bpo_news/msn/insighthealth/march-27-2009/msn_insight_perot_sign_deal.html News Fri, 27 Mar 2009 Companies that operate in the healthcare and pharmaceuticals sectors might make particularly interesting targets http://www.bpowatchindia.com/bpo_news/msn/infosysacquisitions/march-27-2009/msn_.html News Fri, 27 Mar 2009 China has overtaken India on the global IT radar, by occupying the 46th rank on the Network Readiness Index http://www.bpowatchindia.com/bpo_news/msn/chinaindia/march-27-2009/msn_china_beats_india_on_it_index.html News Thu, 26 Mar 2009 Patni has recently signed two $10 mn deals in Japan and is also witnessing increased traction in the region http://www.bpowatchindia.com/bpo_news/msn/patnijapan/march-26-2009/msn_patni_cracks_japan_outsourcing_mkt.html News Wed, 25 Mar 2009 BPOwatch India News Desk The company will be organized along four major industry — financial services, telecom and media, healthcare and the Asia business unit http://www.bpowatchindia.com/bpo_news/msn/firstsrourcerestructuring/march-25-2009/msn_.html News Wed, 25 Mar 2009 Citing global economic slowdown as one of the reasons, Satyam Computer has deferred the joining dates for fresh recruits http://www.bpowatchindia.com/bpo_news/msn/satyamdefers/march-25-2009/msn_satyam_defers_joining_dates.html News Wed, 25 Mar 2009 Left without as much work for all its emoployees, Infosys is offering them option to work with NGOs for a year at half the salary http://www.bpowatchindia.com/bpo_news/msn/infosysemployees/march-25-2009/msn_infosys_offers_employees_sabbatical.html News Wed, 25 Mar 2009 Gartner says prices of IT services in outsourcing are anticipated to shrink 5-20 per cent in 2009 and 2010 http://www.bpowatchindia.com/bpo_news/msn/technologyoutsourcing/march-25-2009/msn_tech_firms_to_cut_prices.html News Tue, 24 Mar 2009 BPOwatch India News Desk The company has allocated Rs 50 crore for ramping up operations over the next 2 years to make this a 400 seater facility http://www.bpowatchindia.com/bpo_news/msn/isysmedical/march-24-2009/msn_isys_softech_to_set_up_bpo.html News Mon, 23 Mar 2009 BPOwatch India News Desk However the company is being patient as the management believes that the valuations will get ’more realistic’ over the next six months http://www.bpowatchindia.com/bpo_news/msn/genpactseeking/march-23-2009/msn_genpact_seeking_acquisitions.html News Mon, 23 Mar 2009 CBI evaluation of documents, fake invoices pegs the size of fraud close to Rs 9,600 crore. http://www.bpowatchindia.com/bpo_news/msn/satyamscam/march-23-2009/msn_.html News Fri, 20 Mar 2009 The investment for developing the Chennai facility would be in line with the other facilities in the country http://www.bpowatchindia.com/bpo_news/msn/vcustomerbpo/march-20-2009/msn_vcustomer_to_open_centre_chennai.html News Thu, 19 Mar 2009 BPOwatch India News Desk DiacriTech has acquired US-based e-publishing outsourcing firm LaurelTech for an undisclosed amount http://www.bpowatchindia.com/bpo_news/msn/kpolaureltech/march-19-2009/msn_chennai_kpo_buys_laureltech.html News Thu, 19 Mar 2009 BPOwatch India News Desk Under terms of the renewal agreement, Perot will continue to provide ongoing administrative and BPO services http://www.bpowatchindia.com/bpo_news/msn/perotswiss_re/march-19-2009/msn_swiss_re_perot_extend_deal.html News Thu, 19 Mar 2009 BPOwatch India News Desk Convergys provides case management, fulfillment, self-service, and back office solutions to Hyundai http://www.bpowatchindia.com/bpo_news/msn/hyundaimotors/march-19-2009/msn_hyundai_convergys_renew_deal.html News Thu, 19 Mar 2009 DR Alexander Simkin, Ovum TCS’s retail revenues grow despite the slowdown. This growth comes from TCS’s BPO offering and services around analytic solutions http://www.bpowatchindia.com/bpo_columns/msn/tcsbpo/march-19-2009/msn_tcs_in_retail.html Columns Wed, 18 Mar 2009 Tiger Tyagarajan of Genpact talks about the company’s strategy and market conditions http://www.bpowatchindia.com/bpo_interviews/msn/genpacttiger/march-18-2009/msn_when_the_going_gets_tough.html Interviews Wed, 18 Mar 2009 BPOwatch India News Desk BPO will be a major player after the recession is over and IT-BPO integrated deals will go up http://www.bpowatchindia.com/bpo_news/msn/postrecession/march-18-2009/msn_integrated_deals_gain_importance.html News Wed, 18 Mar 2009 BPOwatch India News Desk Sturge will be responsible for driving the firm’s business development efforts, particularly in the travel and leisure and finance and accounting sectors http://www.bpowatchindia.com/bpo_news/msn/wnseurope/march-18-2009/msn_rick_sturge_is_wns_dpty_md.html News Wed, 18 Mar 2009 Infosys BPO terminated services of over 600 contract workers in February http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/march-18-2009/msn_infy_bpo_targets_flab_growth.html News Wed, 18 Mar 2009 BPOwatch India News Desk Global Services named Convergys as the top HRO performer based on its HR process capabilities, and global delivery network http://www.bpowatchindia.com/bpo_news/msn/convergysslobal/march-18-2009/msn_convergys_named_top_hro_performer.html News Tue, 17 Mar 2009 BPOwatch India News Desk Infosys is looking at acquisitions in the BPO space and especially companies with their own platform or intellectual property http://www.bpowatchindia.com/bpo_news/msn/infosysacquisitions/march-17-2009/msn_infy_bets_on_bpo_kpo_acquisitions.html News Tue, 17 Mar 2009 Aussie telecom giant Telstra has dropped outsourcing partner Satyam from an applications support contract worth Aus $32 mn annually http://www.bpowatchindia.com/bpo_news/msn/telstrasatyam/march-17-2009/msn_telstra_ends_satyam_deal.html News Tue, 17 Mar 2009 BPOwatch India News Desk he company has announced a marginal increment for its middle level staff but is yet to announce the variable pay http://www.bpowatchindia.com/bpo_news/msn/accenturebpo/march-17-2009/msn_single_digit_pay_hikes_at_accenture.html News Tue, 17 Mar 2009 The HCL-RD and other big deals signed recently are evidence that the outsourcing story continues to progress http://www.bpowatchindia.com/bpo_features/msn/outsourcingtrends/march-17-2009/msn_outsourcing_story_is_intact.html Features Mon, 16 Mar 2009 BPOwatch India News Desk HCL and Reader’s Digest have signed a 7 yr IT outsourcing deal valued at $350 million http://www.bpowatchindia.com/bpo_news/msn/hclreaders/march-16-2009/msn_hcl_reader’s_digest_outsourcing_deal.html News Mon, 16 Mar 2009 The number will 500 over the next 12-18 months depending on the demand and ACS is also looking at opening another unit in Gurgaon http://www.bpowatchindia.com/bpo_news/msn/acsbpo/march-16-2009/msn_acs_india_to_hire_300.html News Sat, 14 Mar 2009 On the issue of the US government putting curbs on the H-1B visas, Nilekani said that protectionist measures would not help anyone http://www.bpowatchindia.com/bpo_news/msn/infosyshiring/march-14-2009/msn_infy_to_honour_hiring_commitments.html News Fri, 13 Mar 2009 Centralising the processing centre in India is part of the ANZ’s plan to grow into a super-regional bank in Asia http://www.bpowatchindia.com/bpo_news/msn/anzbank/march-13-2009/msn_anz_to_offshore_to_india.html News Fri, 13 Mar 2009 BPOwatch India News Desk The initial agreement was scheduled to expire in 2010, and under terms of the agreement, Accenture will continue to provide these services through 2012. http://www.bpowatchindia.com/bpo_news/msn/accenturersa/march-13-2009/msn_accenture_rsa_extend_deal.html News Fri, 13 Mar 2009 A look at the possible synergies some of those who are seriously considering whether or not to bid for Satyam Computer Services have with the troubled IT firm http://www.bpowatchindia.com/bpo_features/msn/satyambuyout/march-13-2009/msn_analysts_unsure_on_satyam_fit.html Features Fri, 13 Mar 2009 The Hinduja group, which was evaluating the deal so far, has decided to opt out of the race http://www.bpowatchindia.com/bpo_news/msn/satyambuyout/march-13-2009/msn_spice_others_sign_up_for_satyam.html News Thu, 12 Mar 2009 BPOwatch India News Desk Continued strong growth is projected for 2009 as well as FAO market fundamentals continue to be strong http://www.bpowatchindia.com/bpo_industry_report/msn/finance_and_accountingoutsourcing/march-12-2009/msn_fao_spending_grew_35.html Industry Report Thu, 12 Mar 2009 The Chennai facility will serve its clients in healthcare and life insurance sectors http://www.bpowatchindia.com/bpo_news/msn/perotsystems/march-12-2009/msn_perot_setting_up_coimbatore_campus.html News Thu, 12 Mar 2009 For people looking for jobs, it is easier to find one if they are Google Talk (Gtalk) users http://www.bpowatchindia.com/bpo_features/msn/gtalknaukricom/march-12-2009/msn_talk_your_way_into_a_job.html Features Thu, 12 Mar 2009 Wipro Infocrossing will consolidate CSG’s servers and manage its mainframe and information storage environment http://www.bpowatchindia.com/bpo_news/msn/wiprocontract/march-12-2009/msn_wipro_deal_with_csg_systems.html News Tue, 10 Mar 2009 The meltdown may pull down Karnataka’s IT exports by 5% in the current fiscal, but state officials dismiss talk of large-scale layoffs http://www.bpowatchindia.com/bpo_news/msn/karnatakabpo/march-10-2009/msn_karnataka_bpo_exports_to_fall.html News Mon, 09 Mar 2009 BPOwatch India News Desk JP Morgan Chase will increase ITS outsourcing to India by 25% this year to nearly $400 mn http://www.bpowatchindia.com/bpo_news/msn/jp_morgan_chaseoutsourcing/march-09-2009/msn_jpmorgan_increases_outsourcing_to_india.html News Mon, 09 Mar 2009 CEO Ganesh Ayyar and CFO Sushanto Banerjee, talk about the growth strategy at MphasiS http://www.bpowatchindia.com/bpo_interviews/msn/mphasisganesh/march-09-2009/msn_building_deeper_customer_realtionship.html Interviews Mon, 09 Mar 2009 Industry body says that the sector will be a net hirer though ‘performance-based’ separations will continue to take place http://www.bpowatchindia.com/bpo_news/msn/nasscomhiring/march-09-2009/msn_hiring_in_bpo_to_pick_up.html News Mon, 09 Mar 2009 The company has put a freeze on fresh recruitments after meeting this financial year’s target of hiring 25,000 people http://www.bpowatchindia.com/bpo_news/msn/infosyscampus/march-09-2009/msn_infy_out_of_campus_recruitment.html News Mon, 09 Mar 2009 At a time when US President Barack Obama is coming down heavily on outsourcing, global financial firm Moody’s has said India will remain a top outsourcing destination http://www.bpowatchindia.com/bpo_news/msn/indiaoutsourcing/march-09-2009/msn_india_among_top_bpo_destinations.html News Fri, 06 Mar 2009 BPOwatch India News Desk Sri Lanka shares many of the attributes that make India such an attractive location for outsourcing work according to Datamonitor http://www.bpowatchindia.com/bpo_industry_report/msn/datamonitorsri/march-06-2009/msn_bpo_puts_sl_on_global_map_.html Industry Report Fri, 06 Mar 2009 BPOwatch India News Desk The global technology spending outlook for 2009 is affected by the recessionary environment but it is expected to grow from 2010 http://www.bpowatchindia.com/bpo_news/msn/indiabpo/march-06-2009/msn_bpo_exports_60_bn_by_2011.html News Fri, 06 Mar 2009 N R Narayana Murthy’s life story is to be the content of a new comic to be brought out by Amar Chitra Katha http://www.bpowatchindia.com/bpo_features/msn/infosysamar/march-06-2009/msn_infy_mentor_is_comic_book_hero.html Features Thu, 05 Mar 2009 US firms are interested in offshoring, but Indian IT vendors don’t seem to have prepared their sales teams for this http://www.bpowatchindia.com/bpo_features/msn/recessionindian/march-05-2009/msn_indian_firms_missing_opportunity.html Features Thu, 05 Mar 2009 Following stringent cost-cutting measures by BPO/IT firms, business of call centre cab owners has dwindled by anywhere between 5-40% http://www.bpowatchindia.com/bpo_news/msn/bposlump/march-05-2009/msn_slump_spells_trouble_for_cab_owners.html News Thu, 05 Mar 2009 Hexaware will also cut salaries in the range of 2-10%, effective from April, for employees above a certain level http://www.bpowatchindia.com/bpo_news/msn/hexawareemployees/march-05-2009/msn_hexaware_puts_350_on_virtual_bench.html News Thu, 05 Mar 2009 No salary cuts yet, but can’t say what will happen three months ahead, says CEO http://www.bpowatchindia.com/bpo_news/msn/mphasisrestructure/march-05-2009/msn_mphasis_to_convert_fixed_costs_into_variable.html News Thu, 05 Mar 2009 Satyam has a low-cost structure that can give IBM the leverage to compete with Indian IT service providers http://www.bpowatchindia.com/bpo_news/msn/satyambuy/march-05-2009/msn_ibm_leads_race_satyam_buy.html News Thu, 05 Mar 2009 The deal could be close to $100 mn with an assured revenue component or a multi-year outsourcing deal for the buyer http://www.bpowatchindia.com/bpo_news/msn/fidelitycaptive/march-05-2009/msn_fidelity_captive_unit_sale.html News Wed, 04 Mar 2009 BPOwatch News Desk Traditional outsourcing destinations of India and China may have lost their sheen and 2009 will see a surge in jobs outsourced within the US http://www.bpowatchindia.com/bpo_industry_report/msn/prefferedoutsourcing/march-04-2009/msn_india_loses_post_satyam_2611.html Industry Report Wed, 04 Mar 2009 While 52% of the respondents in Mumbai said they were retrenched due to slowdown, Delhi and Ahmedabad saw 43% seconding it http://www.bpowatchindia.com/bpo_industry_report/msn/ahemdabadretrenchment/march-04-2009/msn_abad_sees_high_job-cuts.html Industry Report Tue, 03 Mar 2009 Night-shift works hard on the body and heart. A study has found that it can make one obese because it slows down the natural metabolism http://www.bpowatchindia.com/bpo_features/msn/night-shiftimpact/march-03-2009/msn_night-shift_makes_you_obese.html Features Tue, 03 Mar 2009 In 2007-08, Infosys had made about 20,000 campus offers.However, the joining date of some had been staggered due to the changed global economic situation http://www.bpowatchindia.com/bpo_news/msn/infosyscampus/march-03-2009/msn_2008-09_campus_recruits_to_join_from_july_infosys.html News Tue, 03 Mar 2009 No tax breaks for US companies outsourcing jobs http://www.bpowatchindia.com/bpo_features/msn/obamatax/march-03-2009/msn_obamas_tax_plan_to_hit_bpos.html Features Tue, 03 Mar 2009 The company has written to the ICT board for an all-cash transaction at $8 per share http://www.bpowatchindia.com/bpo_news/msn/aegisessar/march-03-2009/msn_aegis_bids_132_mn_for_us_firm_.html News Mon, 02 Mar 2009 BPOwatch India News Desk The company plans to hire up to 200 people within the first year http://www.bpowatchindia.com/bpo_news/msn/spisoftware/march-02-2009/msn_spi_opens_bpo_facility.html News Mon, 02 Mar 2009 BPOwatch India News Desk Almost 18% of Infy BPO’s revenues come from services offered under a transaction-based pricing model which is likely to increase http://www.bpowatchindia.com/bpo_news/msn/infosysbpo/march-02-2009/msn_infy_bpo_sees_increase_in_transaction-based_pricing.html News Mon, 02 Mar 2009 BPOwatch India News Desk The firm is on the lookout for buying platform-based BPO firms in the US, UK and Australia with revenues of $250 mn http://www.bpowatchindia.com/bpo_news/msn/hclbpo/march-02-2009/msn_hcl_bpo_scours_for_buys.html News Mon, 02 Mar 2009 Firms have stepped up investments by around 30-70% on training of employees despite the economic slowdown http://www.bpowatchindia.com/bpo_news/msn/bpooutsourcing/march-02-2009/msn_bpos_increase_training_spend.html News Sat, 28 Feb 2009 Nearly 1000 US firms, which have shipped their jobs overseas will be affected by the proposed cut of tax incentives http://www.bpowatchindia.com/bpo_news/msn/obamaoutsourcing/february-28-2009/msn_no_tax_benefits_for_outsourcing_jobs.html News Sat, 28 Feb 2009 phasiS has reported a topline surge of 58% to Rs 977 cr as its boosted its volumes effectively http://www.bpowatchindia.com/bpo_news/msn/mphasisq1/february-28-2009/msn_mphasis_posts_4-fold_rise_in_net.html News Sat, 28 Feb 2009 The variable component is as high as 50% of the total pay packet of Infys’ top honchos http://www.bpowatchindia.com/bpo_news/msn/infosysvariable/february-28-2009/msn_top_infy_execs_hit_by_variable_cut.html News Fri, 27 Feb 2009 CEO & MD S Ramadorai confirmed that the company has already retrenched over 100 employees in the UK http://www.bpowatchindia.com/bpo_news/msn/tcsretrenches/february-27-2009/msn_tcs_130_uk_staffers_under_scanner.html News Fri, 27 Feb 2009 TCS said it is likely to delay all its infrastructure projects and put on hold any fresh investments http://www.bpowatchindia.com/bpo_news/msn/slowdowneffect/february-27-2009/msn_tcs_rajarhat_campus_delayed.html News Thu, 26 Feb 2009 The travel and transportation sector generated four per cent of TCS’ total $5.7 billion revenues in FY08 http://www.bpowatchindia.com/bpo_news/msn/tcs_singapore/february-26-2009/msn_tcs_singapore_airline_extends_contract.html News Thu, 26 Feb 2009 BPOwatch India News Desk Intelenet has been recognized in the Leaders Category of the 2009 Global Outsourcing 100 http://www.bpowatchindia.com/bpo_news/msn/intelenet_iaop/february-26-2009/msn_intelenet_in_outsourcing_100.html News Thu, 26 Feb 2009 The growth was led by the service sector, which accounts for 40% of the total IT/ITeS exports from the state http://www.bpowatchindia.com/bpo_news/msn/ites_exports/february-26-2009/msn_ites_exports_from_tn_up_35.html News Thu, 26 Feb 2009 Infosys is believed to be evaluating companies in the revenue bracket of $100-200 mn to eliminate gaps in its services offerings http://www.bpowatchindia.com/bpo_news/msn/infosys_acqusitions/february-26-2009/msn_infy_eyes_200-mn_cos.html News Wed, 25 Feb 2009 Satyam’s share of H1-B visas is bigger than India’s top technology exporter TCS http://www.bpowatchindia.com/bpo_news/msn/h1b_satyam/february-25-2009/msn_satyam_gets_more_h1-b.html News Wed, 25 Feb 2009 BPOwatch India News Desk Opportunities would come up in infrastructure management and BPO which are largely under-penetrated sectors http://www.bpowatchindia.com/bpo_news/msn/cognizant_india/february-25-2009/msn_infra_management_bpo_for_growth.html News Mon, 23 Feb 2009 The possibilities for offering integrated IT-BPO services on some of these contracts is high http://www.bpowatchindia.com/bpo_news/msn/mphasis_eds/february-23-2009/msn_.html News Mon, 23 Feb 2009 The rural BPO initiative of the Byrraju Foundation, is in the process of becoming a separate entity to make it a more sustainable charitable social enterprise http://www.bpowatchindia.com/bpo_news/msn/gramit_rural/february-23-2009/msn_gramit_become_limited_entity.html News Sat, 21 Feb 2009 The CBI has and formed a 16-member team to complete the probe at the earliest http://www.bpowatchindia.com/bpo_news/msn/cbi_stayam/february-21-2009/msn_cbi_files_case_against_raju.html News Sat, 21 Feb 2009 Wipro said it has employed 30 cost-cutting measures, especially in the area of operational efficiency, to tackle the current downturn. http://www.bpowatchindia.com/bpo_news/msn/wipro_hr/february-21-2009/msn_wipro_for_cost-cutting.html News Fri, 20 Feb 2009 BPOwatch India News Desk IAOP announced its list of 2008’s best outsourcing service providers which included a large number of Indian IT and BPO firms http://www.bpowatchindia.com/bpo_news/msn/ioap_global/february-20-2009/msn_ioap’s_global_outsourcing_100.html News Fri, 20 Feb 2009 BPOwatch India News Desk CSC has the largest number of reported contracts in life insurance, pensions and annuities BPO according to a report by Celent http://www.bpowatchindia.com/bpo_news/msn/csc_insurance/february-20-2009/msn_csc_tops_bpo_contact_volume_insurance.html News Fri, 20 Feb 2009 India Inc will see single-digit salary increases for the first time in six years and the salary increase projections may fall even further http://www.bpowatchindia.com/bpo_industry_report/msn/hewitt_research/february-20-2009/msn_india_to_see_single-digit_sal_hikes.html Industry Report Fri, 20 Feb 2009 Along with an increased focus on outsourcing and offshoring, TCS has also seen an uptake of its BPO services by retail clients http://www.bpowatchindia.com/bpo_news/msn/tcs_e-commerce/february-20-2009/msn_tcs_works_on_e-commerce_deals.html News Fri, 20 Feb 2009 The company would initially take up non-voice based works, and after six months go for voice works http://www.bpowatchindia.com/bpo_news/msn/fostera_usa/february-20-2009/msn_fostera_bags_us_order.html News Thu, 19 Feb 2009 Pramod Bhasin Pramod Bhasin comments on the ’globalisation’ of the BPO sector and what it means for the industry http://www.bpowatchindia.com/bpo_columns/msn/bpo_pramod/february-19-2009/msn_more_than_just_bpo.html Columns Thu, 19 Feb 2009 Instead of having two individuals being paid lower salaries, the company feels it is better off paying more to a single person doing both work http://www.bpowatchindia.com/bpo_news/msn/wipro_workforce/february-19-2009/msn_wipro_eyes_multi-skilled_workforce.html News Wed, 18 Feb 2009 To position Bhubaneswar as one of the most sought after destinations for IT/ BPO services, Orissa needs to build a world class workforce http://www.bpowatchindia.com/bpo_features/msn/orissa_hr/february-18-2009/msn_more_focus_on_workforce.html Features Tue, 17 Feb 2009 Ganesh Natarajan An analysis of what could have gone wrong at Satyam and the steps needed to restore stakeholder confidence in the industry http://www.bpowatchindia.com/bpo_columns/msn/ganesh_natarajan/february-17-2009/msn_corporate_governance_higher_truth.html Columns Tue, 17 Feb 2009 BPOwatch India News Desk Prior to joining Patni, Reynolds was a partner at Accenture http://www.bpowatchindia.com/bpo_news/msn/patni_appoints/february-17-2009/msn_patni_appoints_mike_reynolds.html News Tue, 17 Feb 2009 BPOwatch India News Desk The BPO in Krishnagiri is planning to hire 500 people in the next three months at a salary range from Rs 5,000 to Rs 8,000 http://www.bpowatchindia.com/bpo_news/msn/fostera_rural/february-17-2009/msn_rural_bpo_fostera_hire_500.html News Tue, 17 Feb 2009 Capgemini’s target of hiring 40,000 employees in India by the end of 2010 may not be possible if the slowdown continues http://www.bpowatchindia.com/bpo_news/msn/capgemini_freeze/february-17-2009/msn_capgemini_freezes_recruitment.html News Tue, 17 Feb 2009 GramIT to become limited entity soon and is in talks with various funding agencies to expand the scope and presence of its rural BPO services http://www.bpowatchindia.com/bpo_news/msn/satyam_rural/february-17-2009/msn_satyam_rural_bpo_scouts_funds.html News Mon, 16 Feb 2009 A World Bank official said Satyam has to show it has again become a responsible vendor to do business with http://www.bpowatchindia.com/bpo_news/msn/world_bank/february-16-2009/msn_eight-year_ban_on_satyam_can_be_reviewed_world_bank.html News Mon, 16 Feb 2009 UPI is expanding its operations at InfoCity, Gandhinagar and will be employing around 50 professionals by April http://www.bpowatchindia.com/bpo_news/msn/upi_call/february-16-2009/msn_upi_to_expand_operations.html News Sat, 14 Feb 2009 BPOwatch India News Desk The mood is definitely upbeat and BPO employees have geared up for the biggest festival of love http://www.bpowatchindia.com/bpo_news/msn/bpocelebrate/february-14-2009/msn_gurgaon_bpo’s_to_celebrate_v-day.html News Fri, 13 Feb 2009 On future outlook, Patni Computer said the first quarter of calendar year 2009 revenues are expected to be $154-155 mn http://www.bpowatchindia.com/bpo_news/msn/patni_financial/february-13-2009/msn_patni_fy08_net_dips_9.html News Fri, 13 Feb 2009 Hiring is going to be very need-based and the company is adopting strict performance review http://www.bpowatchindia.com/bpo_news/msn/hexaware_freeze/february-13-2009/msn_hexaware_freezes_hiring.html News Fri, 13 Feb 2009 United Airlines confirmed that it was closing its call centre in India and transferring 165 jobs to the US http://www.bpowatchindia.com/bpo_news/msn/united_airlines/february-13-2009/msn_ua_shuts_call_centre_in_india.html News Fri, 13 Feb 2009 Delhi-based BPO major EXL Services is looking at acquisitions to better its global delivery model http://www.bpowatchindia.com/bpo_news/msn/exl_service/february-13-2009/msn_exl_mulls_buys_in_europe.html News Thu, 12 Feb 2009 To prevent Satyam-like incidents in future, industry body Nasscom has formed a corporate governance and ethics committee http://www.bpowatchindia.com/bpo_news/msn/nasscom_panel/february-12-2009/msn_nasscom_sets_up_panel.html News Thu, 12 Feb 2009 KPMG has identified 31 relatively unexplored cities that offer new and improved incentive packages and talent availability for outsourcing operations http://www.bpowatchindia.com/bpo_industry_report/msn/kpmg_emerging/february-12-2009/msn_indian_cities_top_outsourcing_locations.html Industry Report Thu, 12 Feb 2009 The slowing economy could create additional opportunities for the global sourcing industry despite companies being compelled to revisit their spending budgets http://www.bpowatchindia.com/bpo_features/msn/outsourcing_important/february-12-2009/msn_outsourcing_must_to_remain_competitive.html Features Wed, 11 Feb 2009 The company is continuously getting new software services orders and existing clients have showed faith in the company http://www.bpowatchindia.com/bpo_news/msn/satyam_new/february-11-2009/msn_satyam_getting_new_contracts.html News Wed, 11 Feb 2009 HCL Tech’s BPO arm has inked a strategic alliance with Ketera Technologies to provide source-to-pay services http://www.bpowatchindia.com/bpo_news/msn/hcl_bpo/february-11-2009/msn_hcl_bpo_ketera_in_strategic_alliance.html News Wed, 11 Feb 2009 BPOwatch India News Desk HDFC is planning to set up a back office operations hub in the east Indian satellite township of Rajrahat and hire 300 people http://www.bpowatchindia.com/bpo_news/msn/hdfc_back/february-11-2009/msn_hdfc_to_set_up_back_office_hub_in_rajrahat.html News Wed, 11 Feb 2009 BPOwatch India News Desk KPO firm, Syntel, Inc. announced the financial results for the Q4 and full year 2008 http://www.bpowatchindia.com/bpo_news/msn/syntel_revenue/february-11-2009/msn_syntel_revenue_up_22_for_2008.html News Wed, 11 Feb 2009 Almost 1,500 national and international delegates are expected to participate and network during the 3-day summit http://www.bpowatchindia.com/bpo_news/msn/nasscom_summit/february-11-2009/msn_nasscom_summit_begins_today.html News Wed, 11 Feb 2009 The IT major has to resort to roping in people from its BPO practice after facing a lack of choices on the skills front http://www.bpowatchindia.com/bpo_news/msn/hcl_bpo/february-11-2009/msn_.html News Tue, 10 Feb 2009 BPOwatch India News Desk Ranked as one of the best outsourcing destinations, Egypt is an attractive destination with a varied language talent pool http://www.bpowatchindia.com/bpo_features/msn/egypt_outsourcing/february-10-2009/msn_egypt_emerging_as_outsourcing_destination.html Features Tue, 10 Feb 2009 Indraneel Roy of Hewitt Associates addresses some of the challenges leaders face in this slowdown http://www.bpowatchindia.com/bpo_interviews/msn/indraneel_roy/february-10-2009/msn_india_lacks_experience_for_downturns.html Interviews Tue, 10 Feb 2009 BPOwatch India News Desk The company will increase its headcount and hire close to 200 associates at both experienced and entry levels http://www.bpowatchindia.com/bpo_news/msn/amtex_bpo/february-10-2009/msn_amtex_to_open_bpo_in_chennai.html News Tue, 10 Feb 2009 MphasiS named Andy Mattes as its new chairman and said he will replace Michael Coomer http://www.bpowatchindia.com/bpo_news/msn/andy_mattes/february-10-2009/msn_andy_mattes_mphasis_chairman.html News Mon, 09 Feb 2009 From the reading of the provisions, it seems the impact is only on the people directly employed by the TARP companies. Outsourcing firms including those from India are seemingly not impacted http://www.bpowatchindia.com/bpo_news/msn/outsourcing_impact/february-09-2009/msn_outsourcing_not_hit_by_h1b_curbs.html News Mon, 09 Feb 2009 BPOwatch India News Desk Wipro BPO will conduct a two-day recruitment drive at the MS University campus http://www.bpowatchindia.com/bpo_news/msn/wipro_bpo/february-09-2009/msn_wipro_bpo_to_hire_msu_grads.html News Mon, 09 Feb 2009 BPOwatch India News Desk The company is looking at rationalising employees who provide pre and post-sales services http://www.bpowatchindia.com/bpo_news/msn/satyam_lay-off/february-09-2009/msn_satyam_to_lay_off_staff.html News Sat, 07 Feb 2009 Peter Ryan, Datamonitor Barack Obama’s move to protect American jobs questions if this could also include contact center outsourcing. Given the prospect of significant legal problems in legislating an outright ban on offshoring contact center work, Obama is more likely to use tax provisions to maintain equivalent domestic jobs. http://www.bpowatchindia.com/bpo_columns/msn/obama_anti/february-07-2009/msn_obama_problem_for_outsourcing.html Columns Sat, 07 Feb 2009 The promoter has pledged 20 lakh shares of the company with an undisclosed entity http://www.bpowatchindia.com/bpo_news/msn/sanco_bpo/february-07-2009/msn_spanco_promoter_pledges_stake.html News Fri, 06 Feb 2009 IBM is offering its recently laid-off employees jobs in "growth markets" like India and Russia http://www.bpowatchindia.com/bpo_news/msn/ibm_laid-off/february-06-2009/msn_ibm_offers_jobs_india_laid-off_workers.html News Fri, 06 Feb 2009 BPOwatch India News Desk Kale Consultants has entered into a multi-year outsourcing contract with Wataniya Airways, Kuwait’s new full service luxury airline http://www.bpowatchindia.com/bpo_news/msn/kale_consultants/february-06-2009/msn_kale_wataniya_sign_deal.html News Fri, 06 Feb 2009 BPOwatch India News Desk The company reaffirmed its guidance on revenue less repair payments and adjusted net income guidance for fiscal 2009 http://www.bpowatchindia.com/bpo_news/msn/wns_q3/february-06-2009/msn_wns_q3_revenues_increase_159.html News Fri, 06 Feb 2009 The Satyam board today appointed AS Murty, a Satyam veteran of 15 years, for the top job with immediate effect http://www.bpowatchindia.com/bpo_news/msn/new_satyam/february-06-2009/msn_murty_is_satyam_ceo_.html News Thu, 05 Feb 2009 BPOwatch India News Desk Here’s a look at what to expect in 2009 in the outsourcing sector http://www.bpowatchindia.com/bpo_features/msn/top10/february-05-2009/msn_top_outsourcing_trends_2009.html Features Thu, 05 Feb 2009 BPOwatch India News Desk Caliber Point will now add multi-process HR solutions such as workforce administration, payroll and recruitment to its service portfolio http://www.bpowatchindia.com/bpo_news/msn/caliber_point/february-05-2009/msn_caliber_point_oracle_partner.html News Thu, 05 Feb 2009 BPOwatch India News Desk The schools are expected to be launched in the third week of February across 29 districts http://www.bpowatchindia.com/bpo_news/msn/rural_bpo/february-05-2009/msn_tn_govt_launches_finishing_schools.html News Thu, 05 Feb 2009 The top four IT firms say analysts, have increased their offshore revenue component by 80-150 basis points to optimise costs http://www.bpowatchindia.com/bpo_news/msn/technology_companies/february-05-2009/msn_firms_offshore_work.html News Wed, 04 Feb 2009 IT-BPO exports are expected to grow at around 16-17% (against the earlier 25-30% growth estimates) to clock $47 bn in FY09 http://www.bpowatchindia.com/bpo_news/msn/nasscom_bpo/february-04-2009/msn_nasscom_revises_bpo-it_estimates.html News Wed, 04 Feb 2009 BPOwatch India News Desk It would take a lot of small countries to knock India off the top http://www.bpowatchindia.com/bpo_news/msn/china_india/february-04-2009/msn_china_wont_outdo_india.html News Wed, 04 Feb 2009 The delay in announcing these names was primarily since the new Satyam board was seriously mulling the buyout options http://www.bpowatchindia.com/bpo_news/msn/satyam_ceo/february-04-2009/msn_satyam_may_name_ceo_cfo_today.html News Tue, 03 Feb 2009 Infosys BPO was amongst the 11 vendors evaluated for the reports http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo/february-03-2009/msn_infy_bpo_gets_positive_rating.html News Tue, 03 Feb 2009 BPOwatch India News Desk This, the country has been able to achieve on the back of successful offshore delivery of voice-based customer service support http://www.bpowatchindia.com/bpo_industry_report/msn/philippines_non-voice/february-03-2009/msn_philippines_emerges_as_non-voice_bpo_destination.html Industry Report Tue, 03 Feb 2009 BPOwatch India News Desk The contracts were in markets such as the US, Europe, Japan, Africa, Middle East and India http://www.bpowatchindia.com/bpo_news/msn/satyam_fraud/february-03-2009/msn_satyam_bags_15_new_deals.html News Tue, 03 Feb 2009 BPOwatch India News Desk The revenue of the group grew 19 per cent to touch Rs 447 crore http://www.bpowatchindia.com/bpo_news/msn/firstsource_financial/february-03-2009/msn_.html News Mon, 02 Feb 2009 IT spending in verticals like retail and real estate will be hardest hit http://www.bpowatchindia.com/bpo_features/msn/ites_bpo/february-02-2009/msn_indian_tech_spending_to_slow_in_2009.html Features Mon, 02 Feb 2009 A result of weakening demand from the US market, coupled with pricing and margin pressures in the Q4 of the current FY http://www.bpowatchindia.com/bpo_news/msn/infosys_variable/february-02-2009/msn_infosys_to_slash_variable_pay.html News Mon, 02 Feb 2009 Wipro’s continuation with Origin Energy has hung in the balance after the World Bank slapped a four-year ban on it http://www.bpowatchindia.com/bpo_news/msn/wipro_world/february-02-2009/msn_wipro_convinces_origin_energy_to_stay.html News Mon, 02 Feb 2009 The park launched in 2004 with area of 500 acres was proposed and E&Y was the marketing consultant http://www.bpowatchindia.com/bpo_news/msn/ites_park/february-02-2009/msn_tech_park_pantnagar_shelved.html News Mon, 02 Feb 2009 The company has also put its low-ranking workforce under scanner while trying to reduce the bench employee numbers http://www.bpowatchindia.com/bpo_news/msn/infosys_usa/february-02-2009/msn_infosys_trims_us_staff_size.html News Mon, 02 Feb 2009 Sends team to discuss share auction with Sebi today Satyam board to sell stake via auction http://www.bpowatchindia.com/bpo_news/msn/satyam_acquisition/february-02-2009/msn_spice_firms_plan_for_satyam_buy.html News Mon, 02 Feb 2009 Doubts over the company’s claim of 53,000 employees have arisen ever since founder Ramalinga Raju’s confession to fraud http://www.bpowatchindia.com/bpo_news/msn/satyam_headcount/february-02-2009/msn_satyams_headcount_correct.html News Sat, 31 Jan 2009 BPOwatch India News Desk is will be a great benefit to tax payers with refunds issued within three months of a tax filing http://www.bpowatchindia.com/bpo_news/msn/infosys_income_tax/january-31-2009/msn_infosys_to_set_up_bpo_for_tax_dept.html News Sat, 31 Jan 2009 Infosys has hired a recruitment services provider to help its employees who fail to pass the test to gain employment elsewhere http://www.bpowatchindia.com/bpo_news/msn/infosys_employees/january-31-2009/msn_infy_provides_helping_hand_to_failed_employees.html News Fri, 30 Jan 2009 Certification provides complete information security while dealing with sensitive information of card holders http://www.bpowatchindia.com/bpo_news/msn/quatrro_bpo/january-30-2009/msn_quatrro_gets_pci_dss_certification.html News Fri, 30 Jan 2009 BPOwatch India News Desk The deal will create about 300 jobs in India, Morocco, Singapore and the Philippines http://www.bpowatchindia.com/bpo_news/msn/sitel_new/january-30-2009/msn_sitel_signs_30_mn_contract.html News Fri, 30 Jan 2009 In the first official acknowledgment, Dept of Corporate Affairs has said that L&T was keen on acquiring a sufficient stake in Satyam to take management control http://www.bpowatchindia.com/bpo_news/msn/satyam_l&t/january-30-2009/msn_lt_seeks_control_of_satyam.html News Thu, 29 Jan 2009 IBM will manage Idea’s IT operations and services in Punjab and Karnataka markets http://www.bpowatchindia.com/bpo_news/msn/ibm_idea/january-29-2009/msn_ibm_idea_sign_rs_86_cr_contract.html News Thu, 29 Jan 2009 The industry, for the first time in its history, faces a top-line decline in the first half of the year. The story will be “not one of competitiveness but survival” http://www.bpowatchindia.com/bpo_features/msn/information_technology/january-29-2009/msn_2009_will_be_the_bleakest-ever.html Features Thu, 29 Jan 2009 BPOwatch India News Desk Zensar is betting big on the BPO business and plans to get into the hi-end operations http://www.bpowatchindia.com/bpo_news/msn/zensar_bpo/january-29-2009/msn_zensar_eyes_hi-end_bpo_business.html News Thu, 29 Jan 2009 BPOwatch India News Desk Headstrong has acquired Lydian Data Services, a diversified financial services firm that provides business connectivity and transaction management solutions http://www.bpowatchindia.com/bpo_news/msn/headstrong_acquisition/january-29-2009/msn_headstrong_acquires_lds.html News Thu, 29 Jan 2009 With the economic slowdown having taken a toll on most sectors of the economy, business and employment outlook indices are at an all-time low http://www.bpowatchindia.com/bpo_features/msn/hiring_india/january-29-2009/msn_job_biz_outlook_at_all-time_low.html Features Wed, 28 Jan 2009 The board of Satyam appointed Goldman Sachs and Avendus as investment bankers to advise the company on the way forward http://www.bpowatchindia.com/bpo_news/msn/satyam_board/january-28-2009/msn_satyam_ropes_in_support.html News Wed, 28 Jan 2009 About 40-50 sales executives have also been asked to quit in the last two months http://www.bpowatchindia.com/bpo_news/msn/infosys_employees/january-28-2009/msn_infosys_puts_employees_under_scanner.html News Wed, 28 Jan 2009 BPOwatch India News Desk Aegis BPO is planning a major expansion in South Africa including buying out assets http://www.bpowatchindia.com/bpo_news/msn/aegis_bpo/january-28-2009/msn_aegis_bpo_looks_at_acquisitions_in_s_africa.html News Wed, 28 Jan 2009 BPOwatch India News Desk Neeraj Bhargava will continue in his current role of Group CEO until a successor is appointed http://www.bpowatchindia.com/bpo_news/msn/wns_ceo/january-28-2009/msn_wns_ceo_to_transition_into_strategic_advisor_role.html News Thu, 22 Jan 2009 To present revival plan to board; Naik meets PMO official http://www.bpowatchindia.com/bpo_news/msn/frontrunner_acquire/january-22-2009/msn_lt_front-runner_for_satyam_buy.html News Thu, 22 Jan 2009 BPOwatch India News Desk This comes after the speculation over Roy being one of the likely candidates to become Satyam’s CEO http://www.bpowatchindia.com/bpo_news/msn/quatrro_bpo/january-22-2009/msn_quatrro_too_may_bid_for_satyam_bpo.html News Thu, 22 Jan 2009 BPOwatch India News Desk A fall in wage rates and an increase in the number of unemployed professionals, has ensured that locations in the US emerge as frontrunners for BPO work http://www.bpowatchindia.com/bpo_news/msn/usa_tier_2/january-22-2009/msn_tier_ii_uscities_challenge_indias_bpo_dominance.html News Thu, 22 Jan 2009 the new board has been approached by expatriates as well as people who want to come back to India for Satyam’s top job http://www.bpowatchindia.com/bpo_news/msn/sataym_ceo/january-22-2009/msn_satyam_gets_40_applications_for_ceos_post.html News Wed, 21 Jan 2009 BPOwatch India News Desk Pure play BPO firm Genpact, is considering the possibility of acquiring Satyam’s business http://www.bpowatchindia.com/bpo_news/msn/satyam_genpact/january-21-2009/msn_genpact_may_be_considering_acquiring_satyam.html News Wed, 21 Jan 2009 The flagship IT services business showed a y-o-y growth of 31% to Rs 5,079 crore http://www.bpowatchindia.com/bpo_news/msn/wipro_q3/january-21-2009/msn_wipro_q3_net_up_17.html News Wed, 21 Jan 2009 BPOwatch India News Desk Satyam BPO is recruiting fresh batches of employees for various projects http://www.bpowatchindia.com/bpo_news/msn/satyam_bpo/january-21-2009/msn_business_as_usual_at_satyam_bpo.html News Wed, 21 Jan 2009 Satyam board memberd confirmed it received buyout proposals from Indian and foreign firms. L&T and Aegis BPO said to evince interest http://www.bpowatchindia.com/bpo_news/msn/satyam_buyout/january-21-2009/msn_satyam_receives_buyout_proposals.html News Tue, 20 Jan 2009 Satyam has withdrawn the disparagement case against UK-based mobile solutions firm Upaid http://www.bpowatchindia.com/bpo_news/msn/satyam_unpaid/january-20-2009/msn_satyam_withdraws_suit_against_upaid.html News Tue, 20 Jan 2009 With no bailout in sight for Satyam, the new board has speeded up the process of appointing a banker to identify potential buyers for the company http://www.bpowatchindia.com/bpo_news/msn/satyam_search/january-20-2009/msn_satyam_fast-tracks_search_for_buyers.html News Tue, 20 Jan 2009 BPOwatch India News Desk The Chinese may soon give Indian BPOs a run for their money according to a new report by Deutsche Bank Research http://www.bpowatchindia.com/bpo_news/msn/china_bpo/january-20-2009/msn_back_office_ops_could_move_to_china.html News Tue, 20 Jan 2009 BPOwatch India News Desk The number of employees at Infosys BPO fell by 386 in Q3 FY 2009 http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo/january-20-2009/msn_infy_bpo_headcount_dips.html News Tue, 20 Jan 2009 KPIT Cummins Infosystems posted a 19.36% rise in net profit at Rs 16.86 cr for Q3 http://www.bpowatchindia.com/bpo_news/msn/kpit_cummins_q3/january-20-2009/msn_kpit_cummins_q3_net_up.html News Mon, 19 Jan 2009 Even as the buzz around Vivek Paul’s candidature as CEO is still doing the rounds at Satyam, the government is considering a person who was an integral part of the company till three months ago http://www.bpowatchindia.com/bpo_news/msn/satyam_new/january-19-2009/msn_ex-satyam_bpo_for_ceo_post.html News Mon, 19 Jan 2009 Chandigarh-based entrepreneurs engaged in outsourcing for US have been able to insulate themselves from the financial meltdown http://www.bpowatchindia.com/bpo_news/msn/chandigarrh_bpo/january-19-2009/msn_chandigarh_survives_meltdown.html News Mon, 19 Jan 2009 BPOwatch India News Desk Aegis BPO is planning to set up two centers in J&K with a plan to hire 4,000 people http://www.bpowatchindia.com/bpo_news/msn/aegis_bpo/january-19-2009/msn_ageis_bpo_plans_centers_in_jk.html News Mon, 19 Jan 2009 BPOwatch India News Desk The Indian BPO industry has been rattled by the service tax department asking companies to return refunds paid to them http://www.bpowatchindia.com/bpo_news/msn/service_tax/january-19-2009/msn_quandary_over_refund_calls_from_taxman.html News Fri, 16 Jan 2009 BPOwatch India News Desk This follows iGATE’s recent recognition as India’s number one IT employer in the DQ-IDC 20 Best IT Employer Survey 2008 http://www.bpowatchindia.com/bpo_news/msn/igate_top/january-16-2009/msn_igate_in_top_employers_in_india.html News Tue, 13 Jan 2009 Wipro Tech’s Jt CEO Girish Paranjape tells why the World Bank barred Wipro from doing business with it http://www.bpowatchindia.com/bpo_interviews/msn/wipro_world/january-13-2009/msn_we_followed_the_prevalent_practice.html Interviews Mon, 12 Jan 2009 Meghna Lal Manoj Malhotra, CEO of Salient BPO talks on the late entry of the company into the BPO space and its future plans http://www.bpowatchindia.com/bpo_interviews/msn/salientbpo/january-12-2009/msn_late_but_steady_salient’s_opportunity_gained.html Interviews Fri, 09 Jan 2009 The offices of Satyam were rife with talks of layoffs at the company, which needs over Rs 500 cr every month just to pay salaries http://www.bpowatchindia.com/bpo_news/msn/satyam_layoff/january-09-2009/msn_satyam_withholds_salaries_layoffs_feared.html News Fri, 09 Jan 2009 We’re still committed, top management said; class action lawsuit filed in US http://www.bpowatchindia.com/bpo_news/msn/satyam_financial/january-09-2009/msn_regulators_govt_tighten_noose_around_satyam.html News Fri, 09 Jan 2009 BPOwatch India News Desk XiBuy solution provides a complementary product to BizAps’ portfolio and increases its penetration into the North American market http://www.bpowatchindia.com/bpo_news/msn/wns_bizaps/january-09-2009/msn_wns_bizaps_acquires_paymetric’s_xibuy.html News Fri, 09 Jan 2009 Raju says only he and the managing director knew about the mess the company was in. Is that possible to believe? http://www.bpowatchindia.com/bpo_columns/msn/satyam_financial/january-09-2009/msn_the_end_of_satyam.html Columns Thu, 08 Jan 2009 BPOwatch India News Desk The agreement between Sara Lee and IBM includes finance and accounting solution, indirect procurement services and application development and maintenance service http://www.bpowatchindia.com/bpo_news/msn/ibm_sara/january-08-2009/msn_sara_lee_and_ibm_sign_contract.html News Thu, 08 Jan 2009 The complete story of the biggest scandal to hit India’s corporate history http://www.bpowatchindia.com/bpo_columns/msn/satyam_financial/january-08-2009/msn_no_truth_about_satyam.html Columns Wed, 07 Jan 2009 BPOwatch India News Desk NASSCOM hopes that all the stakeholders would also treat this as an isolated issue http://www.bpowatchindia.com/bpo_news/msn/nasscom_expresses/january-07-2009/msn_nasscom_expresses_shock_over_satyam.html News Tue, 06 Jan 2009 BPOwatch India News Desk The HayGroup recently completed its 2008 "BPO Sector Special Survey," which attempts to answer this question http://www.bpowatchindia.com/bpo_industry_report/msn/indian_bpo/january-06-2009/msn_why_is_the_bpo_attrition_rate_high.html Industry Report Mon, 05 Jan 2009 HCL, with whom discussions are on for a cash-less merger, seems to be the front-runner http://www.bpowatchindia.com/bpo_news/msn/satyambpo/january-05-2009/msn_satyam_investors_urge_merger.html News Mon, 05 Jan 2009 BPOwatch India News Desk The Indira Gandhi National Open University (IGNOU) is planning to set up six BPO training facilities in Chennai, Madurai, Coimbatore, Tiruchi and Puducherry in collaboration with IT consulting and services major Accenture http://www.bpowatchindia.com/bpo_news/msn/ignou_starts/january-05-2009/msn_ignou_to_set_up_bpo_training_schools.html News Mon, 05 Jan 2009 TCS is eyeing tier-II and tier-III cities such as Pune, Nagpur, Gandhinagar, Kochi and Chandigarh to drive its future growth in the domestic market http://www.bpowatchindia.com/bpo_news/msn/tcs_tier-ii/january-05-2009/msn_tcs_eyes_tier-ii_cities.html News Fri, 02 Jan 2009 This disturbing trends has seen phishing attacks being outsourced as a service by cranks and hackers. http://www.bpowatchindia.com/bpo_news/msn/phishingsymantec/january-02-2009/msn_phishing_being_outsourced.html News Fri, 02 Jan 2009 BPO Watch News Desk The company is looking to close two mega deals that has come its way post the buy out of Citigroup’s captive BPO unit. http://www.bpowatchindia.com/bpo_news/msn/tcs_chandrasekaran/january-02-2009/msn_tcs_eyes_two_bpo_deals.html News Wed, 31 Dec 2008 Meghna Lal Dinesh Kumar, COO of Cbay Systems talks about the company’s growth and future prospects http://www.bpowatchindia.com/bpo_interviews/msn/cbay_systems/december-31-2008/msn_reaping_the_benefits_of_conviction.html Interviews Wed, 31 Dec 2008 BPOwatch India News Desk Here’s a look at the top M&A deals in the BPO industry that made headlines in 2008 http://www.bpowatchindia.com/bpo_photofeature/msn/top_m&a/december-31-2008/msn_top_deals_of_2008.html Photofeature Wed, 31 Dec 2008 The IITs say only 25 to 40% of the M Tech students have been placed so far as compared to last years 90% http://www.bpowatchindia.com/bpo_news/msn/campus_recruitment/december-31-2008/msn_it_firms_give_iit_campuses_a_miss.html News Sat, 27 Dec 2008 BPOwatch India News Desk The company has hired over 600 people in the past one month and is looking at hiring another 200 to expand its international operations http://www.bpowatchindia.com/bpo_news/msn/caretel_amit_roy/december-27-2008/msn_bpo_firm_caretel_on_a_hiring_spree.html News Wed, 24 Dec 2008 While acquiring CTS, Wipro has also got a revenue commitment of about $500 million over the next six years http://www.bpowatchindia.com/bpo_news/msn/wipro_acquires/december-24-2008/msn_wipro_buys_citi_tech_services_for_127_mn.html News Wed, 24 Dec 2008 BPOwatch India News Desk IT Training accounts for as much as 10% of corporate spend for learning services http://www.bpowatchindia.com/bpo_news/msn/aptech_learning_solution/december-24-2008/msn_aptech_in_top_20_training_outsourcing_companies.html News Tue, 23 Dec 2008 BPOwatch India News Desk WNS will continue to provide offshore customer service and billing support for Centrica’s subsidiaries British Gad and Direct Energy http://www.bpowatchindia.com/bpo_news/msn/wns_renews/december-23-2008/msn_wns_renews_contract_with_energy_company_centrica.html News Tue, 23 Dec 2008 The company will focus on three major verticals--BFSI, travel and transport, and emerging verticals http://www.bpowatchindia.com/bpo_news/msn/hexaware_organisation/december-23-2008/msn_hexaware_announces_new_organisation_structure.html News Tue, 23 Dec 2008 BPOwatch India News Desk Operators are mulling increasing prices for offering round-the-clock or restorable leased line services http://www.bpowatchindia.com/bpo_news/msn/bpo_companies/december-23-2008/msn_bpo_companies_shell_out_more_for_24x7_connectivity.html News Sat, 20 Dec 2008 Aegis is planning to expand in Tier-II towns by opening three facilities in Bihar, Jharkhand and Madhya Pradesh that will employ 5,000 people http://www.bpowatchindia.com/bpo_news/msn/aegis_bpo/december-20-2008/msn_aegis_bpo_to_open_three_centres_in_tier-ii_towns.html News Sat, 20 Dec 2008 The Indian IT industry has gone through all these technology changes over the last three decades and survived http://www.bpowatchindia.com/bpo_features/msn/infosys_krish/december-20-2008/msn_tech_future_is_wide_open.html Features Fri, 19 Dec 2008 A survey shows that financial planning among salaried individuals in the sector is by and large conspicuous by its absence http://www.bpowatchindia.com/bpo_features/msn/ites_bpo/december-19-2008/msn_ites_employees_show_no_tax_planning.html Features Fri, 19 Dec 2008 The first tower of TCS which will be inaugurated in the city’s Infocity campus will have a capacity to accommodate around 1,500 employees http://www.bpowatchindia.com/bpo_news/msn/tcs_bhubaneswar/december-19-2008/msn_tcs_bhubaneswar_centre_to_be_inaugurated.html News Tue, 16 Dec 2008 Business Standard Is the BPO sector poised to come of age, and out of big brother IT’s shadow? That’s what BPOs see in this global financial storm http://www.bpowatchindia.com/bpo_columns/msn/indian_bpo/december-16-2008/msn_bpo_sector_coming_of_age.html Columns Mon, 15 Dec 2008 BPOwatch India News Desk Having come on late into the telecom outsourcing space in India, Accenture is said to be looking at smaller contracts estimated anywhere between $50 million and $200 million http://www.bpowatchindia.com/bpo_news/msn/accenture_outsourcing/december-15-2008/msn_accenture_eyes_indian_telcos.html News Fri, 12 Dec 2008 LIC is planning to modernise their existing system and the country’s leading IT services providers are in the process of bidding for the contract http://www.bpowatchindia.com/bpo_news/msn/lic_india/december-12-2008/msn_it_majors_in_race_for_lic_contract.html News Fri, 12 Dec 2008 While IT outsourcing will get a small lift from the economic slowdown in 2008 as companies turn to vendors that can help cut IT costs, the growth in IT outsourcing revenues will remain moderate http://www.bpowatchindia.com/bpo_features/msn/outsourcing_usa/december-12-2008/msn_outsourcing_to_moderate_in_2009.html Features Fri, 12 Dec 2008 BPOwatch India News Desk Infosys BPO was represented in three categories including BPO project of the year, best practice in outsourcing, and the outsourcing project of the year http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo/december-12-2008/msn_infy_bpo_wins_award.html News Fri, 12 Dec 2008 The research and advisory firm, has assessed 72 countries as offshore locations to announce its Top 30 destinations http://www.bpowatchindia.com/bpo_news/msn/india_preferred/december-12-2008/msn_india_tops_gartner_offshoring_destinations.html News Thu, 11 Dec 2008 BPO Watch News Desk The BPIAI too seems to have withdrawn its earlier doomsday prediction of 2.5 lakh job losses in the first quarter of 2009. http://www.bpowatchindia.com/bpo_news/msn/nasscom_bpiai/december-11-2008/msn_nasscom_contradicts_bpo_job_loss_figures.html News Wed, 10 Dec 2008 Krishna Kumar V. E. There is a feeling that many from the 17 member transition team have direct links to outsourcing. http://www.bpowatchindia.com/bpo_news/msn/obama_outsourcing/december-10-2008/msn_obama_advisors_are_pro_outsourcing.html News Tue, 09 Dec 2008 BPOwatch India News Desk Indian BPO industry will benefit from the economic slowdown as more companies will look at outsourcing as a way to cut costs and enhance efficiencies http://www.bpowatchindia.com/bpo_news/msn/global_recession/december-09-2008/msn_global_recession_to_benefit_bpo_industry.html News Tue, 09 Dec 2008 BPOwatch India News Desk Infosys BPO has made a quiet entry into the lucrative LPO business by providing support to clients in the area of legal contract management http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo/december-09-2008/msn_infy_bpo_forays_into_lpo_business.html News Tue, 09 Dec 2008 Meghna Lal In the face of the global economic downturn and the slowdown in hiring, many foreign nationals are looking at employment opportunities in India http://www.bpowatchindia.com/bpo_features/msn/mindcrest_outsourcing/december-09-2008/msn_india_global_lpo_employment_destination.html Features Tue, 09 Dec 2008 Robert McNabb, CEO, Futurestep (an RPO firm under Korn/Ferry), talks about the changing HR scenario http://www.bpowatchindia.com/bpo_interviews/msn/robert_mcnabb/december-09-2008/msn_rpo_is_for_the_enlightened.html Interviews Thu, 04 Dec 2008 Meghna Lal Dr Srinivas Kandula, global HR head at iGATE, talks about the evolution of the HR process in the Indian IT/BPO industry http://www.bpowatchindia.com/bpo_interviews/msn/igate_hr/december-04-2008/msn_hr_has_witnessed_an_accidental_evolution.html Interviews Thu, 04 Dec 2008 Wipro Tech met the West Bengal IT minister and a section of students in Kolkata, to clear the row over delay or termination of campus recruitments http://www.bpowatchindia.com/bpo_news/msn/wipro_tech/december-04-2008/msn_wipro_tech_seeks_to_end_job_row.html News Thu, 04 Dec 2008 In order to reduce costs and optimise on resources, BPO & KPO units have been encouraging their employees to work from home or offer flexible working hours http://www.bpowatchindia.com/bpo_features/msn/gujarat_bpo/december-04-2008/msn_guj_bpos_say_work_from_home.html Features Wed, 03 Dec 2008 BPO Watch News Desk If British and American firms decide to move out from Mumbai BPOs, then Manila could be the gainer http://www.bpowatchindia.com/bpo_news/msn/mumbai_terror/december-03-2008/msn_will_bpo_clients_move_to_manila.html News Wed, 03 Dec 2008 BPO Watch News Desk Instead, the company is looking to ramp up growth in Europe and rest of the APAC region including China. http://www.bpowatchindia.com/bpo_news/msn/wns_global/december-03-2008/msn_wns_avoids_domestic_market.html News Wed, 26 Nov 2008 BPO Watch News Desk Seal Consulting of New Jersey has revenues of about 55-60 million dollars and is seen as a good buy for Indian IT majors http://www.bpowatchindia.com/bpo_news/msn/mindtree_seal/november-26-2008/msn_mindtree_mulls.html News Wed, 26 Nov 2008 R Karthik Shekhar of UNITES talks about the campaign against firms that have extended duty hours by more than 8 hrs http://www.bpowatchindia.com/bpo_interviews/msn/unites_karthik/november-26-2008/msn_interview_with_unites_karthik_shekhar.html Interviews Wed, 26 Nov 2008 The Indian arm of UNITES is planning to file a public interest litigation against many Indian and MNC IT/ITeS firms who have been enforcing longer working hours http://www.bpowatchindia.com/bpo_features/msn/tech_bpo/november-26-2008/msn_unites_to_file_pil_against_extended_working_hours.html Features Wed, 26 Nov 2008 With discretionary IT spend taking a hit as a result of the current slowdown in the US market, IT firms are now focusing their attention to strengthen their BPO offerings http://www.bpowatchindia.com/bpo_news/msn/tech_companies/november-26-2008/msn_it_companies_create_pricing_pressure.html News Tue, 25 Nov 2008 SAP consultancy Axon Group has approved the scheme of arrangement to implement its acquisition by HCL EAS, an indirect wholly-owned subsidiary of HCL Tech http://www.bpowatchindia.com/bpo_news/msn/axon_hcl/november-25-2008/msn_axon_okays_hcls_plan_for_acquisition.html News Tue, 25 Nov 2008 Firms such as TCS, Satyam and Polaris could feel the heat if Citigroup decides to sell part of its business or look for partners to tide over its losses http://www.bpowatchindia.com/bpo_news/msn/indian_tech/november-25-2008/msn_indian_companies_may_feel_citi_heat.html News Tue, 25 Nov 2008 As a cost-cutting measure, IT-BPO firms are now emphasising on internal reference or ’buddy system’ for recruiting employees http://www.bpowatchindia.com/bpo_features/msn/cost_cutting/november-25-2008/msn_bpo_firms_bank_on_buddy_system.html Features Mon, 24 Nov 2008 BPOwatch India News Desk Exl Service is hoping to gain from the slowdown and is looking acquisitions of companies who have expertise in key verticals or will help in expanding in new markets http://www.bpowatchindia.com/bpo_news/msn/exl_service/november-24-2008/msn_exl_earmarks_70m_for_acquisitions.html News Fri, 21 Nov 2008 Pat O'Brien, BPO Analyst, Datamonitor Pat O’Brien of Datamonitor says that given the economic climate, Spain could struggle to compete with low-cost offshore locations http://www.bpowatchindia.com/bpo_columns/msn/spain_emerging/november-21-2008/msn_spain_emerging_as_an_offshore_destination.html Columns Fri, 21 Nov 2008 BPOwatch India News Desk Nasscom is conducting a trend analysis, after which it will be possible to project growth trends for the next four quarters http://www.bpowatchindia.com/bpo_news/msn/bpo_nasscom/november-21-2008/msn_bpo_companies_to_slowdown_hiring.html News Fri, 21 Nov 2008 BPOwatch India News Desk Companies in the US and Europe, in order to cut costs, are searching for cheap and good quality legal aid and LPO firms are gaining from this increased demand http://www.bpowatchindia.com/bpo_news/msn/lpo_legal/november-21-2008/msn_lpo_gain_from_financial_slowdown.html News Fri, 21 Nov 2008 BPOwatch India News Desk A study by Everest Research suggests that offshore providers of HRO services are well positioned to take market share from US-based suppliers http://www.bpowatchindia.com/bpo_industry_report/msn/offshore_human_resource/november-21-2008/msn_offshore_hro_stands_to_gain_from_slowdown.html Industry Report Thu, 20 Nov 2008 The companies have been named among the top 100 global entities offering IT solutions for the financial services industry worldwide http://www.bpowatchindia.com/bpo_news/msn/tcs_patni/november-20-2008/msn_tcs_named_on_fintech_100_list.html News Thu, 20 Nov 2008 The new facility will initially focus on BPO operations for company’s healthcare clients based in the US http://www.bpowatchindia.com/bpo_news/msn/technosoft_bpo/november-20-2008/msn_technosoft_opens_facility_in_chennai.html News Thu, 20 Nov 2008 BPOwatch India News Desk IBM Daksh has been awarded the Corporate Award for Excellence in Gender Inclusivity by trade body NASSCOM at the ’IT Women Leadership Summit 2008’ http://www.bpowatchindia.com/bpo_news/msn/ibm_daksh/november-20-2008/msn_ibm_daksh_awarded_for_excellence_in_gender_inclusivity.html News Thu, 20 Nov 2008 BPOwatch India News Desk According to a report by ValueNotes, the changing landscape in the banking industry is driving banks to explore the outsourcing option to achieve efficiencies http://www.bpowatchindia.com/bpo_industry_report/msn/outsourcing_revenues/november-20-2008/msn_outsourcing_revenues_from_banks_to_grow.html Industry Report Thu, 20 Nov 2008 Firstsource is among a growing number of Indian companies who have chosen Northern Ireland as a base in Europe. They include HCL, Polaris, PixTransmission and Tech Mahindra http://www.bpowatchindia.com/bpo_news/msn/firstsource_bpo_outsourching/november-20-2008/msn_firstsource_to_create_jobs_in_northern_ireland.html News Wed, 19 Nov 2008 BPOwatch India News Desk The company was recognized for its established business continuity processes and the ability to sustain this over a period of time http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo/november-19-2008/msn_infy_bpo_receives_management_award_.html News Wed, 19 Nov 2008 BPOwatch India News Desk Despite the slowdown, certain outsourcing areas will continue to be strong like BPO in finance and accounting, learning and procurement http://www.bpowatchindia.com/bpo_news/msn/recession_not/november-19-2008/msn_recession_not_to_impact_indian_bpos.html News Wed, 19 Nov 2008 Gartner evaluated 21 orgnisations in its survey on attributes such as overall viability, market responsiveness, track record and consumer experience http://www.bpowatchindia.com/bpo_news/msn/gartner_satyam/november-19-2008/msn_gartner_places_satyam_in_leader_category.html News Wed, 19 Nov 2008 BPOwatch India News Desk Satyam BPO was selected as one of four finalists for the prestigious Global Six Sigma and Business Improvement Awards 2008 http://www.bpowatchindia.com/bpo_news/msn/satyam_bpo_finalist/november-19-2008/msn_satyam_bpo_finalist_in_global_six_sigma_awards.html News Tue, 18 Nov 2008 BPOwatch India News Desk The company had already begun the closure process and did not pitch for new business or renewal of BPO contracts for the past two years http://www.bpowatchindia.com/bpo_news/msn/mastek_scrap_close/november-18-2008/msn_mastek_to_exit_bpo_business.html News Tue, 18 Nov 2008 BPOwatch India News Desk Infosys BPO has initiated a part-time employment scheme and will initially run a pilot in Pune targeted at students, housewives and retired people http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo_offer/november-18-2008/msn_infosys_bpo_to_offer_part-time_employment.html News Tue, 18 Nov 2008 Mindteck is looking to consolidate its various businesses which will see more work being moved offshore, to locations in India http://www.bpowatchindia.com/bpo_news/msn/mindteck_outsource/november-18-2008/msn_mindteck_to_move_70_outsourcing_work_to_india.html News Tue, 18 Nov 2008 The chamber, which had only last month released findings about majority of CEOs suffering from restlessness due to the global turmoil, said a new survey showed that corporate executives in big cities suffered duress, while those in not-so-big cities were relatively relaxed http://www.bpowatchindia.com/bpo_features/msn/big_city_executives/november-18-2008/msn_big_city_execs_more_stressed.html Features Tue, 18 Nov 2008 A survey by Infosys of its top 100 clients has shown that several customers may outsource more services in 2009 http://www.bpowatchindia.com/bpo_news/msn/tech_firm/november-18-2008/msn_it_firm_expect_more_orders_from_big_customers_.html News Tue, 18 Nov 2008 Industry is doing fine. There is a global slowdown. But there is no slowdown in India so far says Wipro chief http://www.bpowatchindia.com/bpo_news/msn/wipro_premji/november-18-2008/msn_wipro_shrugs_off_slowdown_fears.html News Tue, 18 Nov 2008 Clarity would emerge in the next three-four months if there has been any impact on the company’s finances http://www.bpowatchindia.com/bpo_news/msn/genpact_impact/november-18-2008/msn_genpact_yet_to_feel_slowdown_impact.html News Tue, 18 Nov 2008 Infosys Tech is keen on acquisitions in Europe and Japan and in the areas of consulting, SAP implementation and BPO http://www.bpowatchindia.com/bpo_news/msn/infosys_expansion/november-18-2008/msn_infy_eyes_acquisitions_in_europe_japan.html News Mon, 17 Nov 2008 BPOwatch India News Desk Leading IT and BPO services and consulting firm, Hexaware Technologies, has appointed N Nataraj as chief information officer http://www.bpowatchindia.com/bpo_news/msn/hexaware_appoints/november-17-2008/msn_hexaware_appoints_nataraj_as_cio.html News Mon, 17 Nov 2008 We will make our people prepared for the upturn, which will happen. We are focusing on recruiting people and training them http://www.bpowatchindia.com/bpo_news/msn/outsourcing_bpo/november-17-2008/msn_it_industry_will_come_out_stronger.html News Mon, 17 Nov 2008 The US financial meltdown has finally managed to do what the BPO sector has been trying to do for years on end http://www.bpowatchindia.com/bpo_news/msn/bpo_attrition/november-17-2008/msn_bpo_attrition_down_5-15.html News Fri, 14 Nov 2008 Worldwide IT spending will grow 2.6% year over year in 2009, down from the pre-crisis forecast of 5.9% growth, says an IDC forecast. http://www.bpowatchindia.com/bpo_news/msn/global_financial/november-14-2008/msn_global_fin_crisis_to_slow_worldwide_2009_it_spending.html News Fri, 14 Nov 2008 Move may impact India BPO partners like Tech Mahindra, TCS, Infosys, Wipro, and HCL Technologies. http://www.bpowatchindia.com/bpo_news/msn/british_telecom/november-14-2008/msn_british_telecom_to_cut_10000_offshore_jobs.html News Thu, 13 Nov 2008 Meghna Lal Ungodly timings and merciless travel made BPO staffers less than hot in the marriage market. But, things are all set to change for this lot now. http://www.bpowatchindia.com/bpo_features/msn/lifestyle_bpo/november-13-2008/msn_getting_hitched_the_bpo_way.html Features Tue, 11 Nov 2008 The strong knowledge base would guard the Indian IT industry from any ill-effects of the global financial meltdown. http://www.bpowatchindia.com/bpo_news/msn/nasscom_chandigarh/november-11-2008/msn_indian_it_safe_nasscom.html News Tue, 11 Nov 2008 Fresh hiring in industry is likely slow down to two lakh this FY, while salary hike in the sector would be lower by 2.5% next year http://www.bpowatchindia.com/bpo_news/msn/hiring_tech/november-11-2008/msn_fresh_hiring_to_dip_to_2_lakh.html News Mon, 10 Nov 2008 BPOwatch News Desk This is notwithstanding the fact the unlike most IT and BPO firms, L&T Infotech gets most of its revenues from manufacturing clients http://www.bpowatchindia.com/bpo_news/msn/l&t_infotech/november-10-2008/msn_lt_infotech_to_cut_its_workforce.html News Sun, 09 Nov 2008 BPO Watch News Desk The unions are protesting the reported decision to move just 31 jobs from CFS’s Steria-run operations in Manchester http://www.bpowatchindia.com/bpo_news/msn/steria_cfs/november-09-2008/msn_steria_india_britain_protest.html News Thu, 06 Nov 2008 BPOwatchindia News Desk Business Process Outsourcing (BPO) leaders speak to BPOwatchindia on what they feel will be the impact on their industry by the arrival of Barack Obama as the US President http://www.bpowatchindia.com/bpo_photofeature/msn/obama/november-06-2008/msn_obama.html Photofeature Tue, 04 Nov 2008 The company was recognised for its commitment to the deployment of business improvement excellence and customer-centric transformation displayed by its senior leaders http://www.bpowatchindia.com/bpo_news/msn/infosys_bpo/november-04-2008/msn_infosys_bpo_wins_six_sigma_global_summit_award.html News Tue, 04 Nov 2008 BPO Watch News Desk The global credit card major is reportedly letting some senior members of their India team go as part of the 7000-strong layoff. http://www.bpowatchindia.com/bpo_news/msn/amex_american/november-04-2008/msn_amex_india_layoffs.html News Mon, 03 Nov 2008 Meghna Lal Sachdev Ramakrishna, director - marketing at Steria India, gives us his take on the company and the global business scenario http://www.bpowatchindia.com/bpo_interviews/msn/xansa_steria/november-03-2008/msn_this_is_a_wait_and_watch_situation.html Interviews Mon, 03 Nov 2008 BPO Watch News Desk Recent study says that Philippines could provide a cheaper alternative to the US companies compared to India http://www.bpowatchindia.com/bpo_news/msn/philippines_call_centres/november-03-2008/msn_philippines_bpo_alternative_united_states.html News Thu, 30 Oct 2008 It will impact steel, cement, ITeS, and BPOs, financial and brokerage services, construction, real estate and aviation. http://www.bpowatchindia.com/bpo_news/msn/layoff_bfsi/october-30-2008/msn_assocham_layoff_report.html News Wed, 29 Oct 2008 The economic downturn has resulted in the mood being sombre and muted in firms this Diwali. http://www.bpowatchindia.com/bpo_news/msn/diwalibpo/october-29-2008/msn_global_slump_muted_diwali.html News Wed, 29 Oct 2008 Amit Paul Babu Although the ability to share information and multimedia files are among social networking sites’ greatest strengths, hackers see these assets as new vectors to attack unsuspecting users. http://www.bpowatchindia.com/bpo_interviews/msn/symantec_social_networking/october-29-2008/msn_social-networking-threats_.html Interviews Sat, 25 Oct 2008 BPOwatch India News Desk Government of India may have said that the IT-BPO sector cannot go unscathed, but Dr Amartya Sen has indicated that there could be a silver lining http://www.bpowatchindia.com/bpo_news/msn/recession_outsourcing/october-25-2008/msn_recession_not_to_impact_outsourcing.html News Fri, 24 Oct 2008 Top three IT giants in India have just been through their third successive quarter of declining margins. http://www.bpowatchindia.com/bpo_industry_report/msn/infosys_wipro/october-24-2008/msn_it_downturn_analysis.html Industry Report Fri, 24 Oct 2008 This is the most challenging time for TCS, say its head honchos Mahalingam, Chandrasekaran http://www.bpowatchindia.com/bpo_interviews/msn/tcs_q2/october-24-2008/msn_challenging-tcs.html Interviews Thu, 23 Oct 2008 BPO Watch News Desk It avoids the dangers of outsourcing and increases the clients’ control over sensitive data, says Wipro Infotech. http://www.bpowatchindia.com/bpo_news/msn/wipro_infotech/october-23-2008/msn_data_security_wipro_infotech.html News Thu, 23 Oct 2008 BPO Watch News Desk The fundamentals in the information technology sector are strong enough to guard against job cuts. http://www.bpowatchindia.com/bpo_news/msn/infosys_nilekani/october-23-2008/msn_job_cuts_nilekani.html News Mon, 20 Oct 2008 Meghna Lal Anurag Jain of Perot Systems gives us his perspective on how the BPO industry has grown from its early days http://www.bpowatchindia.com/bpo_interviews/msn/anuragjain/october-20-2008/msn_prove_it_scale_it_manage_it.html Interviews Sat, 18 Oct 2008 BPO Watch News Desk Data would remain the prime target for cyber crimes in 2009 as well, says the report. http://www.bpowatchindia.com/bpo_features/msn/cyber_threat/october-18-2008/msn_cyber_threats_in_2009.html Features Fri, 17 Oct 2008 BPO Watch News Desk Total number of contracts, the contract values and annualized contract values have gone up in 2008 over 2007, says a study by TPI. http://www.bpowatchindia.com/bpo_industry_report/msn/tpi_survey/october-17-2008/msn_bpo_contracts_trends.html Industry Report Fri, 17 Oct 2008 BPO Watch News Desk Commonwealth Business Council feels Africa will compliment other countries already at the forefront of the outsourcing boom. http://www.bpowatchindia.com/bpo_news/msn/africa_outsourcing/october-17-2008/msn_africa_outsourcing_boom.html News Fri, 17 Oct 2008 Amit Paul Babu The VP, APac Ops at Dassault Systèmes SolidWorks Corp talks about the growing importance of product innovation and product quality http://www.bpowatchindia.com/bpo_interviews/msn/ved_narayan_eso/october-17-2008/msn_innovation-is-imperative.html Interviews Wed, 15 Oct 2008 The IT industry will not see the dramatic reductions that were seen during the dot.com bust, says Gartner http://www.bpowatchindia.com/bpo_industry_report/msn/gartner_spending/october-15-2008/msn_it_spending_to_slow_in_2009_gartner.html Industry Report Wed, 15 Oct 2008 BPOwatch India News Desk Orange is now distributing its offshore work between Convergys and IBM Daksh and withdrawing its work from vendors such as EXL and 24/7 Customer http://www.bpowatchindia.com/bpo_news/msn/orange_convergys/october-15-2008/msn_orange_to_transfer_bpo_work_to_daksh_and_convergys.html News Wed, 15 Oct 2008 BPOwatch India News Desk No one wants to quit in such tumultuous times! And the result -- employee attrition rates in IT and ITeS companies are plunging well below double digits http://www.bpowatchindia.com/bpo_news/msn/depressed_economic/october-15-2008/msn_economic_scenario_brings_good_news.html News Tue, 14 Oct 2008 The acquisition is in line with TCS’ strategy to strengthen its BPO business and will enhance its portfolio. http://www.bpowatchindia.com/bpo_news/msn/tcs_citigroup/october-14-2008/msn_tcs_rating_standard_poor.html News Mon, 13 Oct 2008 BPO Watch News Desk The news article cites misinformation from unattributed sources and leaked e-mails that are taken out of context. http://www.bpowatchindia.com/bpo_news/msn/satyam_world/october-13-2008/msn_satyam_world_bank_contract_denial.html News Sat, 11 Oct 2008 After careful consideration, the board of Infosys has concluded it will not increase the price of its original offer http://www.bpowatchindia.com/bpo_news/msn/axon_sap/october-11-2008/msn_axon_race_infy_pulls_out.html News Sat, 11 Oct 2008 The lower dollar guidance indicates that the environment could become more challenging http://www.bpowatchindia.com/bpo_features/msn/infosys_dollar/october-11-2008/msn_infosys_business_blues.html Features Sat, 11 Oct 2008 BPOwatch India News Desk TCS has said that it will not only retain the 12,500 strong CGSL workforce but also scale up hiring for its BPO operations http://www.bpowatchindia.com/bpo_news/msn/cgsl_bpo/october-11-2008/msn_cgsl_employees_safe_tcs_to_retain_all.html News Sat, 11 Oct 2008 Aricent plans to expand its global workforce by up to 10 per cent by year end, with a particular emphasis on India operations http://www.bpowatchindia.com/bpo_news/msn/aricent_expand/october-11-2008/msn_aricent_to_expand_staff_by_10.html News Sat, 11 Oct 2008 Kris Gopalakrishnan, CEO and MD of Infosys, talks about why the company decided not to pursue the Axon acquisition and the road ahead http://www.bpowatchindia.com/bpo_interviews/msn/infosys_kris/october-11-2008/msn_were_not_into_one-upmanship.html Interviews Fri, 10 Oct 2008 Many firms are likely to issue a downward dollar guidance or post figures that could hover along the lower band of the guidance. http://www.bpowatchindia.com/bpo_industry_report/msn/financial_results/october-10-2008/msn_financials_q2_seen_flat.html Industry Report Thu, 09 Oct 2008 BPO Watch News Desk Those who have reaped the rewards of the booming BPO industry and the fast-growing KPO business, now need to take a few steps backwards and rethink their career strategies. http://www.bpowatchindia.com/bpo_features/msn/bpo_career/october-09-2008/msn_bpo_career_six_tips.html Features Thu, 09 Oct 2008 BPO Watch News Desk Most of the companies would continue to hire at the same pace in the fourth quarter as they have done in the past. http://www.bpowatchindia.com/bpo_news/msn/hiring_q4/october-09-2008/msn_hiring_trends_q4_2008.html News Wed, 08 Oct 2008 India remains a hot destination for outsourcing. According to an industry study, of the top eight ‘global outsourcing cities’, six are from the country http://www.bpowatchindia.com/bpo_industry_report/msn/india_outsourcing/october-08-2008/msn_6_indian_cities_among_top_outsourcing_destinations.html Industry Report Wed, 08 Oct 2008 http://www.bpowatchindia.com/bpo_news/msn/new_york_firm/october-08-2008/msn_new_york_firm_buys_chennai_bpo.html News Wed, 08 Oct 2008 The learning centre has been set up to enable and support the delivery of quality teaching that at present is the major drawback in the Indian higher education sector http://www.bpowatchindia.com/bpo_news/msn/knowledge_academy_learning/october-08-2008/msn_knowledge_academy_starts_learning_centre.html News Wed, 08 Oct 2008 BPOwatch India News Desk TCS and CGSL having reached an agreement for TCS to acquire all of Citi’s interest in CGSL for an all cash deal of $505 million http://www.bpowatchindia.com/bpo_news/msn/tcs_acquires/october-08-2008/msn_tcs_acquires_citigroup_captive_bpo.html News Tue, 07 Oct 2008 Meghna Lal Ashish Gupta, country head and COO, Evalueserve talks about his vision for the industry and his company http://www.bpowatchindia.com/bpo_interviews/msn/evalueserve_ashish/october-07-2008/msn_creating_the_kpo_industry.html Interviews Tue, 07 Oct 2008 Global Services-Tholons has created a top 50 emerging global outsourcing cities list where it ranks China and Philippines higher. http://www.bpowatchindia.com/bpo_features/msn/global_services_tholons/october-07-2008/msn_global_services_india_list.html Features Mon, 06 Oct 2008 BPOwatch India News Desk Despite the occasional barb about quality of service and and data safety, it has come out that Indian outsourcing companies are amongst the best in terms of client satisfaction http://www.bpowatchindia.com/bpo_news/msn/indian_bpo/october-06-2008/msn_indian_bpos_beat_american_firms_in_client_satisfaction.html News Mon, 06 Oct 2008 BPOwatch India News Desk India has hardly produced any worthwhile inventions and every technology we use is from abroad. The reason for this is the low quality of our doctoral programmes and the emphasis of rote learning in schools and colleges http://www.bpowatchindia.com/bpo_news/msn/quality_of_education_a_concern_for_nrn/october-06-2008/msn_quality_of_education_a_concern_for_nrn.html News Sun, 05 Oct 2008 BPO Watch News Desk If Genpact were to acquire Citi’s own captive working in India, the company to benefit from the Wachovia-Citi deal. http://www.bpowatchindia.com/bpo_news/msn/wachovia_citigroup/october-05-2008/msn_wachovia_citi_genpact.html News Sat, 04 Oct 2008 BPOwatch India News Desk TCS has been said to be on the verge of acquiring Citigroup’s captive BPO arm in a deal pegged at around $550 million http://www.bpowatchindia.com/bpo_news/msn/citigroup_bpo/october-04-2008/msn_citi_bpo_buyout_speculation.html News Fri, 03 Oct 2008 Infosys is keeping its options open on making a counter-bid for Axon, even as the UK firm decided to back the takeover bid made by HCL Tech http://www.bpowatchindia.com/bpo_news/msn/axon_hcl_tech/october-03-2008/msn_axon_backs_hcl_tech_bid.html News Fri, 03 Oct 2008 BPOwatch India News Desk This announcement comes a month after Nomura brought Lehman Asia in a $225-million deal http://www.bpowatchindia.com/bpo_news/msn/lehman_bpo/october-03-2008/msn_lehman_bros_bpo_acquired_by_nomura.html News Fri, 03 Oct 2008 BPOwatch India News Desk The global market for contact center CRM licenses and services was almost $2 billion in 2007 and investment in the same will continue to grow at a CAGR of 10% through 2013 http://www.bpowatchindia.com/bpo_industry_report/msn/contact_centers/october-03-2008/msn_tough_times_makes_contact_centers_focus_on_crm.html Industry Report Wed, 01 Oct 2008 Analysts are expecting the IT sector to underperform on the bourses in the next six to nine months http://www.bpowatchindia.com/bpo_columns/msn/tech_firms/october-01-2008/msn_firms_get_sucked_into_global_quicksand.html Columns Mon, 29 Sep 2008 BPO Watch News Desk Some of the security flaws could allow an attacker to execute malicious programs using remote exploits. http://www.bpowatchindia.com/bpo_news/msn/applecisco/september-29-2008/msn_apple_cisco_security_patches.html News Mon, 29 Sep 2008 The banking turmoil in the US and UK is gnawing away at the growth of Indian IT firms. Yet, domestic IT firms are expected to make at least six to eight more acquistions. http://www.bpowatchindia.com/bpo_news/msn/indian_tech/september-29-2008/msn_it_firms_fish_for_overseas_acquisitions.html News Mon, 29 Sep 2008 With India’s two leading IT outsourcing companies, Infosys and HCL, vying to acquire Axon, SAP implementation is back in focus http://www.bpowatchindia.com/bpo_news/msn/sap_hcl/september-29-2008/msn_sap_takes_centre_stage_in_axon_deal.html News Wed, 24 Sep 2008 BPO Watch News Desk It is not possible to be a leading global BPO player without India being a vital part. http://www.bpowatchindia.com/bpo_news/msn/vertex_global/september-24-2008/msn_vertex_acquisition_hub.html News Wed, 24 Sep 2008 US based Gensler and Singapore-based architecture firm, Space Matrix, have set up ajoint venture, ’Studio i’, in Bangalore to handle architectural and interior design KPO http://www.bpowatchindia.com/bpo_news/msn/studio_i_architectural/september-24-2008/msn_studio_i_to_handle_architectural_kpo.html News Wed, 24 Sep 2008 BPOwatch India News Desk Even as Indian companies are BPO operations of Lehman Brothers, there is news that Royal Bank of Scotland has actually set up job interviews at a venue close to the BPO http://www.bpowatchindia.com/bpo_news/msn/rbs_lehman/september-24-2008/msn_rbs_sets_its_sight_on_lehman_talent.html News Wed, 24 Sep 2008 BPOwatch India News Desk More corporate houses and investment banks from the United States may seek legal advise from the legal community for managing their affairs in a scenario where bankruptcy filings have gone up http://www.bpowatchindia.com/bpo_news/msn/lpo_sector/september-24-2008/msn_lpo_sector_benefits_from_meltdown.html News Tue, 23 Sep 2008 BPOwatch India News Desk Published media reports indicated that the company could let-off 1000 people which could go up to 6000 people within three years http://www.bpowatchindia.com/bpo_news/msn/hp_india/september-23-2008/msn_hp_may_cut_6000_jobs.html News Tue, 23 Sep 2008 BPOwatch India News Desk A recent survey by Datamonitor indicates that while technology vendors would face a slump in IT budgets across enterprises, the trend would be bucked by the healthcare sector http://www.bpowatchindia.com/bpo_news/msn/healthcare_global/september-23-2008/msn_healthcare_to_avoid_global_it_budget_crunch.html News Mon, 22 Sep 2008 The new version provides operators with proactive fraud management through early detection of internal and external fraud. http://www.bpowatchindia.com/bpo_news/msn/subex_nikira/september-22-2008/msn_subex_fraud_detection.html News Mon, 22 Sep 2008 BPOwatch India News Desk Top BPO firm Genpact, has also joined the race to acquire the Mumbai-based captive back-office unit for an undisclosed sum http://www.bpowatchindia.com/bpo_news/msn/genpact_lehman/september-22-2008/msn_genpact_also_to_bid_for_lehmans_captive_unit.html News Sat, 20 Sep 2008 Amit Paul Babu and Ullas Marar Zinnov, a consulting and research firm lists out best practices to minimize the risk of offshore Intellectual Property loss. http://www.bpowatchindia.com/bpo_features/msn/ip_rights/september-20-2008/msn_ip_rights_theft.html Features Sat, 20 Sep 2008 MphasiS has historically been strong in the banking, financial services and insurance (BFSI) space. http://www.bpowatchindia.com/bpo_news/msn/mphasis_hiring/september-20-2008/msn_mphasis_hiring.html News Fri, 19 Sep 2008 iGATE rose to be the top employer due to a combination of employment benefit programmes, coupled with career planning initiative and home grown leadership development http://www.bpowatchindia.com/bpo_news/msn/igatem_dq_idc/september-19-2008/msn_igate_indias_top_employer_says_survey.html News Fri, 19 Sep 2008 BPO Watch News Desk The impact could be short-term and very company specific in nature as per early analysis, says the industry body, http://www.bpowatchindia.com/bpo_news/msn/nasscom_lehman/september-19-2008/msn_nasscom_lehman_crunch.html News Thu, 18 Sep 2008 Around 1,200 employees of Lehman Brothers’ BPO in Powai, a Mumbai suburb, are facing similar problems. They have a deadline of 15 days to find a new job http://www.bpowatchindia.com/bpo_features/msn/lehman_renders/september-18-2008/msn_lehman_may_render_bpo_employees_homeless.html Features Thu, 18 Sep 2008 Amit Paul Babu and Ullas Marar What scripted India’s offshoring success is a set of English speaking people who executed routine work at global quality standards. http://www.bpowatchindia.com/bpo_industry_report/msn/offshoring_industry/september-18-2008/msn_offshoring_history_language.html Industry Report Wed, 17 Sep 2008 BPO Watch News Desk Check out what lies in store for the multi million dollar BPO industry in countries like, India, Philippines, China and Russia http://www.bpowatchindia.com/bpo_industry_report/msn/bpo_future/september-17-2008/msn_bpo_future_global.html Industry Report Wed, 17 Sep 2008 BPO Watch News Desk The importance of IP exponentially increases in companies that are planning to execute some of their core projects offshore. http://www.bpowatchindia.com/bpo_white_paper/msn/data_theft/september-17-2008/msn_data_theft_copyright.html White Paper Wed, 17 Sep 2008 BPO Watch News Desk While lady staffers are fine with work culture and salaries, they find travel and late night shifts a pain point. http://www.bpowatchindia.com/bpo_features/msn/sleep_travel/september-17-2008/msn_bpo_women_study_sleep.html Features Tue, 16 Sep 2008 Ravi Chander, partner, North American operations, Anantara Solutions, outlines the challenges faced by the industry in this Q and A. http://www.bpowatchindia.com/bpo_interviews/msn/esourcing_capability/september-16-2008/msn_anantara_solutions_ravi_chander_qa.html Interviews Tue, 16 Sep 2008 BPO Watch News Desk BPO ops of Lehman Brothers, Merrill Lynch and AIG in India are under stress on what impact these events would have. http://www.bpowatchindia.com/bpo_news/msn/lehman_merrill/september-16-2008/msn_lehman_merrill_aig_impact_bpos.html News Mon, 15 Sep 2008 So, if you are not a B-school aspirant till date, this is the opportune time to enroll and make hay while the salary spikes. http://www.bpowatchindia.com/bpo_columns/msn/reality_check/september-15-2008/msn_reality_check_on_b-schools.html Columns Sat, 13 Sep 2008 This new vertical will be under the ambit of the company’s R&D services wing, which currently accounts for around 22 per cent of its revenues http://www.bpowatchindia.com/bpo_news/msn/mindtree_engineering/september-13-2008/msn_mindtree_plans_for_engg_services.html News Sat, 13 Sep 2008 BPOwatch India News Desk The study also confirms that companies can generate fairly comparable cost savings with most companies driving cost reductions of 25-50% by outsourcing to BPOs http://www.bpowatchindia.com/bpo_industry_report/msn/outsourcing_processes/september-13-2008/msn_outsourcing_processes_crushes_innovation.html Industry Report Sat, 13 Sep 2008 BPOwatch India News Desk Asserting their presence powerful presence, a group of online vandals have compromised the security of a server at CERN http://www.bpowatchindia.com/bpo_news/msn/hackers_cern/september-13-2008/msn_hackers_attack_cern.html News Fri, 12 Sep 2008 BPOwatch India News Desk Indian BPO firm Headstrong is slated to hire over 3,000 in the Philippines through its local unit as it expands globally http://www.bpowatchindia.com/bpo_news/msn/headstrong_hire/september-12-2008/msn_headstrong_to_hire_over_3000_in_philippines.html News Fri, 12 Sep 2008 In the current year, IT end-user spending is on way to reach $64.7 billion (Rs 2,98,345 crore), a 17.2 per cent increase from 2007 http://www.bpowatchindia.com/bpo_industry_report/msn/tech_spend/september-12-2008/msn_tech_spend_to_touch_110_bn_by_2012.html Industry Report Fri, 12 Sep 2008 Happy returns — microchip, an integrated circuit used in almost all electronic gadgets and equipment now-a-days, has turned 50 today http://www.bpowatchindia.com/bpo_features/msn/microchip_50/september-12-2008/msn_microchip_is_50_years_old_today.html Features Thu, 11 Sep 2008 If you are one those of few thousands who have bought the Apple iPhone then chances are you have already downloaded a slew of applications http://www.bpowatchindia.com/bpo_features/msn/terrific_top/september-11-2008/msn_terrific_iphone_downloads.html Features Thu, 11 Sep 2008 Frank Yazdi In recent months, knowledge process outsourcing (KPO) firms have seen an influx of talent apply for their growing number of positions http://www.bpowatchindia.com/bpo_white_paper/msn/kpo_analyst/september-11-2008/msn_the_price_of_experience.html White Paper Thu, 11 Sep 2008 The company has plans to set up a 2,000-seater call centre in the upcoming IT Park in Mohali at Rs 40 crore http://www.bpowatchindia.com/bpo_news/msn/competent_call/september-11-2008/msn_competent_to_employ_5000_in_mohali.html News Thu, 11 Sep 2008 The VC arm of SAP, has picked up a minority stake in product company Newgen Software for an undisclosed amount http://www.bpowatchindia.com/bpo_news/msn/sap_venture/september-11-2008/msn_sap_picks_up_stake_in_newgen.html News Thu, 11 Sep 2008 The venture funded through an IPO will focus its investments in the information technology sector http://www.bpowatchindia.com/bpo_news/msn/hcl_shiv/september-11-2008/msn_hcl_plans_1_bn_venture_fund.html News Thu, 11 Sep 2008 BPOwatch News Desk Accenture has signed a new agreement with Bristol-Myers Squibb for a range of finance and accounting and application development and maintenance services http://www.bpowatchindia.com/bpo_news/msn/accenture_deal/september-11-2008/msn_accenture_signs_deal_with_bristol-myers_squibb.html News Thu, 11 Sep 2008 BPOwatch India News Desk According to a study less than 37% of the call centers globally are confident that they can survive a disaster without seriously impacting customers http://www.bpowatchindia.com/bpo_industry_report/msn/call_center/september-11-2008/msn_insufficient_disaster_recovery_plans.html Industry Report Wed, 10 Sep 2008 BPO Watch News Desk Gurgaon replaces Bangalore on top of the list while Chennai, Hyderabad and Pune makes up the top-five. http://www.bpowatchindia.com/bpo_features/msn/nasscom_survey/september-10-2008/msn_nasscom_it_bpo_cities.html Features Wed, 10 Sep 2008 Songs from Rock-on and Jaane Tu feature within the top-100 songs downloaded by users of the world’s largest paid music website. http://www.bpowatchindia.com/bpo_news/msn/itunes_bollywood/september-10-2008/msn_bollywood_itunes.html News Wed, 10 Sep 2008 More Americans are bothered about their jobs in Indian companies than vice versa, says senior US official http://www.bpowatchindia.com/bpo_news/msn/americans_jobs/september-10-2008/msn_american_jobs_indian_firms.html News Wed, 10 Sep 2008 The company is in talks with a few private banks and has signed on Citibank as one of the bankers to raise these funds, said sources http://www.bpowatchindia.com/bpo_news/msn/hcl_tech/september-10-2008/msn_hcl_may_raise_1_bn_for_acquisitions.html News Tue, 09 Sep 2008 BPO Watch News Desk Employers are not conducting widespread layoffs, but we are not seeing much appetite to add staff either. http://www.bpowatchindia.com/bpo_features/msn/hiring_pace/september-09-2008/msn_pace_hiring_decline_q4.html Features Tue, 09 Sep 2008 Meghna Lal Soft skills have graduated from a ‘nice-to-have’ category to the ‘must-have’ category for BPO companies. Amit Bhatia, founder and CEO of Aspire India, gives us his take on the relevance of soft skills http://www.bpowatchindia.com/bpo_interviews/msn/soft_skill/september-09-2008/msn_from-nice-to-have-to-must-have.html Interviews Tue, 09 Sep 2008 BPO Watch News Desk Reports say that stake-holder Metavante has hired Goldman Sachs to find a buyer for its stake in India’s third largest BPO company. http://www.bpowatchindia.com/bpo_news/msn/firstsource_stake/september-09-2008/msn_firstsource_stake_metavante.html News Tue, 09 Sep 2008 Tech Mahindra, providing IT solutions and services to the telecom industry, signed five-year deals worth $250 million (around Rs 1,100 crore) from two customers http://www.bpowatchindia.com/bpo_news/msn/tech_mahindra/september-09-2008/msn_tech_mahindra_bags_contracts_worth_250_mn.html News Mon, 08 Sep 2008 BPO Watch News Desk Domestic IT firms such as Zensar, Polaris and to some extent Infosys Technologies, are now adopting concepts like just-in-time for hiring process. http://www.bpowatchindia.com/bpo_features/msn/banking_finance/september-08-2008/msn_banking_slowdown_hiring_bpo.html Features Sat, 06 Sep 2008 BPOwatch News Desk Is internet at the threshold of a grand burst due to shrinking network architecture? Reports are pouring in on both in favor and against such apprehensions http://www.bpowatchindia.com/bpo_features/msn/internet_network/september-06-2008/msn_internet_network_architecture_to_collapse.html Features Sat, 06 Sep 2008 In a Q&A, BPIAI president Sam Chopra contends that BPOs would be hit hard if it remains clubbed with the IT industry http://www.bpowatchindia.com/bpo_interviews/msn/stpi_bpo/september-06-2008/msn_stpi_scheme_is_important_to_remain_competitive.html Interviews Sat, 06 Sep 2008 BPOwatch India News Desk The deal would help Serco get a stronger foothold in India, especially for catering to the domestic market http://www.bpowatchindia.com/bpo_news/msn/uk_serco/september-06-2008/msn_uk’s_serco_may_buy_infovision.html News Sat, 06 Sep 2008 A slowdown in the global economy and sub-prime crisis in BFSI sector, force the domestic IT industry to take a relook at its hiring strategy http://www.bpowatchindia.com/bpo_features/msn/bpo_firms/september-06-2008/msn_firms_adopt_new_ways_to_offset_hiring_costs.html Features Fri, 05 Sep 2008 Anil Kumar BS As part of the efforts to turn Kerala into one of the most sought after IT/ITeS destinations, Thiruvananthapuram based technopark commenced work on phase III of its infrastructure development activities http://www.bpowatchindia.com/bpo_news/msn/kerala_ites/september-05-2008/msn_kerala_seeks_slot_in_top_ites_destinations_of_india.html News Fri, 05 Sep 2008 BPOwatch India News Desk OutsourceWorld and The Outsourcing Institute announced a Global Marketplace Partnership to create networking, development, research and other opportunities for members http://www.bpowatchindia.com/bpo_news/msn/outsourceworld_partnership/september-05-2008/msn_a_global_partnership_initiative_to_boost_outsourcing.html News Fri, 05 Sep 2008 BPOwatch News Desk Who says English is priority number one for securing a call centre job? http://www.bpowatchindia.com/bpo_news/msn/bpo_regional/september-05-2008/msn_bpo_look_to_sharpen_regional_language_skills.html News Fri, 05 Sep 2008 BPOwatch India News Desk The company has extended its applications outsourcing contract with Steria until March 2014 in a deal valued at €92 million http://www.bpowatchindia.com/bpo_news/msn/bt_outsourcing/september-05-2008/msn_bt_extends_outsourcing_contract_with_steria.html News Thu, 04 Sep 2008 BPOwatch News Desk The Everest Group recently came out with a paper that compares multi-sourcing to an integrated supplier approach to outsourcing services. Excerpts http://www.bpowatchindia.com/bpo_white_paper/msn/multi-sourcingintegrated/september-04-2008/msn_multi-sourcing_vs_integrated_supplier_approach_.html White Paper Thu, 04 Sep 2008 BPO Watch News Desk The industry is looking to create adequate manpower which is slated to go up from half a million today to about four million over two-three years. http://www.bpowatchindia.com/bpo_news/msn/philippines_bpo/september-04-2008/msn_philippines_bpo_courses.html News Thu, 04 Sep 2008 The Hyderabad centre will be the first in Andhra Pradesh and will begin by providing application services support to clients http://www.bpowatchindia.com/bpo_news/msn/eds_mphasis/september-04-2008/msn_mphasis_opens_hyderabad_centre.html News Wed, 03 Sep 2008 BPOwatch News Desk Audio and infotainment giant Harman International Industries and Wipro Technologies announced the launch of a joint embedded engineering center in India http://www.bpowatchindia.com/bpo_news/msn/harman_wipro/september-03-2008/msn_harman_wipro_announce_rd_partnership_.html News Wed, 03 Sep 2008 The career guide will enable students to intelligently and productively sift through jobs in the IT-BPO sectors http://www.bpowatchindia.com/bpo_news/msn/nasscom_career/september-03-2008/msn_nasscom_to_bring_out_career_guide.html News Wed, 03 Sep 2008 Texas-based Etech Inc. has acquired Tower IV at InfoCity in Gandhinagar and is all set to add an additional 5,000 seats to its BPO services http://www.bpowatchindia.com/bpo_news/msn/etech_5/september-03-2008/msn_etech_create_5000_jobs_gandhinagar.html News Wed, 03 Sep 2008 BPOwatch News Desk The bank wants to start a 24x7 customer care call centre, at which it may also provide service in regional languages http://www.bpowatchindia.com/bpo_news/msn/union_bank/september-03-2008/msn_union_bank_to_set_up_centre_in_gandhinagar.html News Wed, 03 Sep 2008 The scenario of political unrest,lack of implementation of policies, law and order situation seem to work against the interests of the investors http://www.bpowatchindia.com/bpo_news/msn/uttar_pradesh_beyond/september-03-2008/msn_ites_in_up_needs_to_move_beyond_noida.html News Wed, 03 Sep 2008 BPOwatch News Desk The state tribal welfare department of Jharkhand will start a BPO training program for its tribal population from September 10 http://www.bpowatchindia.com/bpo_news/msn/bpo_training/september-03-2008/msn_bpo_training_from_rural_to_tribal.html News Mon, 01 Sep 2008 BPO Watch News Desk The IT and ITeS contribution to the GDP steadily increased from 1.2 per cent in 1997-98 to 6 per cent in 2007-08. http://www.bpowatchindia.com/bpo_news/msn/itbpo/september-01-2008/msn_it_bpo_rbi_gdp_data.html News Mon, 01 Sep 2008 BPO Watch News Desk The report says one of the factors is that the remuneration structure design is not as attractive as in other industries. http://www.bpowatchindia.com/bpo_news/msn/attrition_bpo/september-01-2008/msn_attrition_rate_bpo.html News Mon, 01 Sep 2008 BPO Watch News Desk Nearly 20 percent of respondents were regulars on social networking sites, up from 15 per cent in 2007. http://www.bpowatchindia.com/bpo_features/msn/social_networking/september-01-2008/msn_networking_threat_corporate.html Features Sat, 30 Aug 2008 BPO Watch News Desk Companies such as Infosys, Sun Microsystems and Google have their brand ambassadors among industrious pupils in select campuses in India. http://www.bpowatchindia.com/bpo_features/msn/it_bpo/august-30-2008/msn_it_bpo_brand_building.html Features Sat, 30 Aug 2008 BPO Watch News Desk The company aims to make its presence felt in Germany and is seeking to invest in a partner with specialization in SAP http://www.bpowatchindia.com/bpo_news/msn/wipro_sap/august-30-2008/msn_wipro_sap_germany.html News Sat, 30 Aug 2008 BPO Watch News Desk The company is reportedly peeved at the TN government’s apathy to improving quality of infrastructure in Chennai. http://www.bpowatchindia.com/bpo_news/msn/wipro_infotech/august-30-2008/msn_wipro_tier2_projects.html News Sat, 30 Aug 2008 BPO Watch News Desk Chinese market is moving at a very rapid pace and would grow by at least 25 per cent by the end of 2009 http://www.bpowatchindia.com/bpo_industry_report/msn/hr_human/august-30-2008/msn_china_hr_outsourcing_boom.html Industry Report Sat, 30 Aug 2008 R. Chandra Shekhar IT companies have said that if Obama tries to stop US firms from offshoring, it would impact the American economy more than that of India and China. http://www.bpowatchindia.com/bpo_news/msn/obama_barack/august-30-2008/msn_obama_reactions.html News Fri, 29 Aug 2008 Looks to the UK firm for help in expanding its outsourcing client list in Europe to offest the US slowdown. http://www.bpowatchindia.com/bpo_news/msn/tech_mahindra/august-29-2008/msn_tech_mahindra_servista.html News Fri, 29 Aug 2008 With presence in verticals like health, banking and telecom, the company is in a position to tap further growth in the BPO space. http://www.bpowatchindia.com/bpo_features/msn/firstsource_analysis/august-29-2008/msn_firstsource_analysis.html Features Fri, 29 Aug 2008 For IT and BPO training, there is no better process to understand than that of Germany, says Ganesh Natarajan http://www.bpowatchindia.com/bpo_columns/msn/skills_bpo/august-29-2008/msn_bpo_skills_ganesh.html Columns Thu, 28 Aug 2008 Vishal Gupta, CEO, Seclore Technologies Data leakage can have severe consequences ranging from public embarrassment to financial loss. Vishal Gupta, CEO of Seclore Technologies, gives us his take on how much do information leaks really cost http://www.bpowatchindia.com/bpo_columns/msn/data_leakage/august-28-2008/msn_costs_of_data_leakage.html Columns Thu, 28 Aug 2008 The telecom group, which owns 31 per cent ownership in Tech Mahindra, may sell part or whole of the stake. http://www.bpowatchindia.com/bpo_news/msn/british_telecom/august-28-2008/msn_bt_tech_mahindra_stake.html News Thu, 28 Aug 2008 BPO Watch News Desk The bank is believed to have invited bids from interested buyers for its 26.78 per cent stake. http://www.bpowatchindia.com/bpo_news/msn/icici_bank/august-28-2008/msn_firstsource_icicibank.html News Wed, 27 Aug 2008 Meghna Lal Sangitha Joshi, Cofounder and Managing Partner, Empower Research http://www.bpowatchindia.com/bpo_columns/msn/sangitha_joshi/august-27-2008/msn_lot_can_happen_over_a_cup_of_coffee.html Columns Wed, 27 Aug 2008 The new online test helps MBA students prepare themselves holistically on every aspect. http://www.bpowatchindia.com/bpo_news/msn/mba_challenge/august-27-2008/msn_mba_test_meritrac.html News Wed, 27 Aug 2008 BPO Watch News Desk Premier Gilani says his country would spread out the red carpet to IT companies who are willing to set up offshoring centers. http://www.bpowatchindia.com/bpo_news/msn/pakistan_bpo/august-27-2008/msn_pak_outsourcing_hub.html News Wed, 27 Aug 2008 BPO Watch News Desk The deal is the largest in the outsourcing sector’s history, and the second largest in the IT industry overall. http://www.bpowatchindia.com/bpo_news/msn/hp_hewlett/august-27-2008/msn_hp_eds_buyout.html News Tue, 26 Aug 2008 Infosys Technologies will buy the UK-based SAP consulting company, Axon Group, in a deal value at Rs 3,300 crore http://www.bpowatchindia.com/bpo_news/msn/infosys_axon_group/august-26-2008/msn_infosys_buys_axon_group.html News Sat, 23 Aug 2008 BPOwatch News Desk the company that revolutionized the outsourcing model in the Indian telecom industry, is switching to a customer satisfaction based structure from its previous ’revenue-on-per-minute-basis’ model in its BPO deals http://www.bpowatchindia.com/bpo_news/msn/airtel_bharti/august-23-2008/msn_airtel_rewrites_bpo_deals.html News Fri, 22 Aug 2008 BPOwatch News Desk BankAm’s non-banking subsidiary, Continuum Solutions is merging with the BPO arm of Countrywide Financial in India as part of BankAm’s $2.5-billion global takeover of the loss-making home loan company http://www.bpowatchindia.com/bpo_news/msn/bankam_countrywide/august-22-2008/msn_bankam_countrywide_bpo_to_merge.html News Fri, 22 Aug 2008 Amit Paul Babu Atul Garg, CTO, BMC software, gives us his perspective on the need for BSM in business process outsourcing firms and the drive to innovation http://www.bpowatchindia.com/bpo_interview/msn/bsm_bmc_software/august-22-2008/msn_“selling_products_is_tough_for_indian_firms”.html Interviews Fri, 22 Aug 2008 Wipro BPO is eyeing at a 30% growth for its Kolkata operations and plans to more than double its head count at its Kolkata centre from the current 4500 http://www.bpowatchindia.com/bpo_news/msn/wipro_bpo/august-22-2008/msn_wipro_bpo_eyes_30_growth.html News Thu, 21 Aug 2008 BPOwatch News Desk Growing crimes against call centre workers in the recent past has resulted in BPO companies go in for a more process driven security system in their organizations http://www.bpowatchindia.com/bpo_news/msn/process_approach/august-21-2008/msn_process_driven_approach_to_curb_bpo_crimes.html News Wed, 20 Aug 2008 BPOwatch News Desk Dr. Pradeep Mukherji, President of Avasant’s Asian operation, was invited to speak at the ICIT Asia 2008 Exhibition & Conference in Karachi, Pakistan http://www.bpowatchindia.com/bpo_news/msn/avasant_president/august-20-2008/msn_avasant_president_speak_at_pak_bpo_expo.html News Wed, 20 Aug 2008 BPOwatch News Desk US companies would be outsourcing more than 60,000 jobs to the Philippines in about two years time, says the Philippine Software Industry Association http://www.bpowatchindia.com/bpo_news/msn/us_companies/august-20-2008/msn_american_company_to_outsource_60k_jobs_to_philippines.html News Wed, 20 Aug 2008 Average salary projections for the coming year are lower by almost a percentage point at 13.9%, although the year 2008 has seen a strong average salary increase of 14.8%, according to a study by Hewitt http://www.bpowatchindia.com/bpo_industry_report/msn/hewitt_salary/august-20-2008/msn_tightening_hr_norms_for_better_productivity.html Industry Report Wed, 20 Aug 2008 BPOwatch News Desk The industry has welcomeed the TRAI proposal to allow unrestricted internet telephony, a demand that the industry had been making for several years now http://www.bpowatchindia.com/bpo_news/msn/it_bpo/august-20-2008/msn_bpo_ites_industries_welcome_trai_proposals.html News Wed, 20 Aug 2008 BPOwatch News Desk TCS may have pipped IBM in the race to acquire Citigroup’s captive backoffice unit in a deal estimated at about $500-$550 million http://www.bpowatchindia.com/bpo_news/msn/tcs_ibm/august-20-2008/msn_tcs_likely_to_buy_citi_bpo.html News Tue, 19 Aug 2008 BPOwatch News Desk The Indian BPO industry has started feeling the pressures of a global economic meltdown though most people believe that any adversity would remain only for a short duration http://www.bpowatchindia.com/bpo_news/msn/bpo_slowdown/august-19-2008/msn_bpo_industry_feels_meltdown_pressures.html News Tue, 19 Aug 2008 BPO Watch News Desk Tier-II cities in China are emerging as credible options for outsourcing and are typically 20-25% cheaper than tier-I cities. They are also emerging faster than tier-II cities in India says report http://www.bpowatchindia.com/bpo_research/msn/bpo_outsourcing/august-19-2008/msn_china’s_tier_2_cities_emerging_faster.html Industry Report Mon, 18 Aug 2008 BPOwatch News Desk From the highs of over 50% a couple of years back, attrition is hovering closer to 30% for most well-run BPO companies in India. http://www.bpowatchindia.com/bpo_news/msn/attrition_bpo/august-18-2008/msn_attrition_levels_in_bpo_down_to_30.html News Mon, 18 Aug 2008 BPOwatch India News Desk A new security threat is fast emerging; it’s called Pod slurping. In the early 2006, Abe Usher, a freelance programmer, wrote a program that allows an iPod digital music player to download more than 20,000 files an hour from any computer it’s connected to. http://www.bpowatchindia.com/bpo_news/msn/ipod_security/august-18-2008/msn_the-ipod-slurping.html News Mon, 18 Aug 2008 BPOwatch India News Desk A recent audit finds that the biggest risk of data breach or theft comes from careless employees or consultants who don’t properly secure the data they are entrusted with. http://www.bpowatchindia.com/bpo_research/msn/data_theft_security/august-18-2008/msn_security_breaches_stem_from_careless_employees__.html Industry Report Mon, 18 Aug 2008 BPOwatch News Desk KPO is a key revenue driver for Syntel, exiting the year 2007 at 19 percent of total revenue and posting 155 percent year-over-year growth. http://www.bpowatchindia.com/bpo_news/msn/syntel_kpo/august-18-2008/msn_syntel_banks_on_kpo_.html News Sat, 16 Aug 2008 The back-office operations of its foreign branches and offices has been given to IGS. http://www.bpowatchindia.com/bpo_news/msn/sbi_state/august-16-2008/msn_sbi_intelenet_outsourcing.html News Sat, 16 Aug 2008 Aerospace and automotive industries led the engineering design and services outsourcing to India. http://www.bpowatchindia.com/bpo_news/msn/outsourcing_engineering/august-16-2008/msn_outsourced_engineering_growth.html News Wed, 13 Aug 2008 BPO Watch News Desk The first generation of virus attacks began as far back as in 1981 and spanned out for the next two decades. http://www.bpowatchindia.com/bpo_news/msn/virus_history/august-13-2008/msn_virus_history.html News Wed, 13 Aug 2008 Both US companies, with a headcount of 4,000 plus each, offer services in the finance and accounting. http://www.bpowatchindia.com/bpo_news/msn/htmt_acquisition/august-13-2008/msn_htmt_acquisition_us.html News Tue, 12 Aug 2008 BPO Watch News Desk Domestic IT demand grew 34 per cent in 2007-08, compared with a growth of 27 per cent in exports. http://www.bpowatchindia.com/bpo_industry_report/msn/demanddomestic/august-12-2008/msn_it_demand_exports_data.html Industry Report Tue, 12 Aug 2008 BPO Watch News Desk The remaining seven months of 2008 are unlikely to show any improvement and we can expect to see more consolidation of staff. http://www.bpowatchindia.com/bpo_news/msn/bpo_it/august-12-2008/msn_bpo_future_2008.html News Mon, 11 Aug 2008 BPOwatch News Desk The next decade will play a crucial role in bringing about disruptive growth for the Indian software product segment, and the annual revenue aggregate of this segment is forecast to grow from $1.4 billion in FY2008 to $9.5 to 12 billion by FY2015 http://www.bpowatchindia.com/bpo_news/msn/nasscom_sees_crucial_decade_for_disruptive_growth_of_indian_software_products/august-11-2008/msn_software_product_revenue_to_be_12_bn_by_2015.html News Mon, 11 Aug 2008 BPO firms are concerned about security issues and investment demands from infrastructure and technology upgradation following the move by the DoT to allow employees to work from home http://www.bpowatchindia.com/bpo_features/msn/home_work/august-11-2008/msn_work_from_home_policy_concern_for_bpo.html Features Fri, 08 Aug 2008 BPOwatch News Desk Software giant Microsoft has announced an initiative to share information about the regular update patches http://www.bpowatchindia.com/bpo_news/msn/microsoft_to_share_data_about_product_patches/august-08-2008/msn_microsoft_to_share_data_about_product_patches.html News Fri, 08 Aug 2008 HTMT Global Solutions will invest close to Rs 55 crore this fiscal for capital expenditure including setting up new BPO centres and increasing manpower http://www.bpowatchindia.com/bpo_news/msn/htmt_global_plans_more_centres/august-08-2008/msn_htmt_global_plans_more_centres.html News Fri, 08 Aug 2008 BPOwatch News Desk A Gartner report talks about the five common mistakes that individuals and institutions often commit while deciding to adopt finance and accounting business process outsourcing http://www.bpowatchindia.com/bpo_features/msn/financial_accounting/august-08-2008/msn_fa_bpo__common_mistakes_and_remedies.html Features Fri, 08 Aug 2008 NOA of UK is working on building a P2P network for SMEs between countries, to leverage the untapped business potential in outsourcing http://www.bpowatchindia.com/bpo_news/msn/uk_outsourcing/august-08-2008/msn_uk_outsourcing_cell_eyes_local_partners.html News Thu, 07 Aug 2008 BPO Watch News Desk While Genpact has tied up with NIIT, B2K is starting its own training as is the IGNOU with Nasscom looking to use the day colleges to impart this training in the form of evening classes. http://www.bpowatchindia.com/bpo_news/msn/bpo_training/august-07-2008/msn_bpo_training_ventures.html News Thu, 07 Aug 2008 US law firm Levi & Korsinsky has announced an investigation into the proposed acquisition of Nasdaq-listed PeopleSupport by Aegis BPO http://www.bpowatchindia.com/bpo_news/msn/aegis_bpo/august-07-2008/msn_aegis_bpo_peoplesupport_buy_hits_hurdle.html News Thu, 07 Aug 2008 Meghna Lal Aspect Software recently launched its solution for improved agent retention and performance in contact centres. Robert Walker, VP for global account management at Aspect was in India recently and spoke to us about the global and Indian contact center scenario http://www.bpowatchindia.com/bpo_interview/msn/india_contact/august-07-2008/msn_indian_contact_centres_maturing_market.html Interviews Thu, 07 Aug 2008 BPO Watch News Desk The value proposition associated with Indian IT companies during the slump can be considered as a sign of hope for the prospects of the BPO industry http://www.bpowatchindia.com/bpo_features/msn/outsourcing_cost/august-07-2008/msn_low_cost_cost_effective.html Features Wed, 06 Aug 2008 BPO Watch News Desk Ties up with Indian companies like HCL Comnet, Paladion and Wipro Infotech to lead their business parterships in the country. http://www.bpowatchindia.com/bpo_news/msn/bigfix_wipro_infotech/august-06-2008/msn_bigfix_tie_ups.html News Wed, 06 Aug 2008 BPOwatch News Desk World over, the financial sector has emerged as one of the vibrant sectors that effectively utilize outsourcing. Here we have some statistics that gives an overall idea about the same http://www.bpowatchindia.com/bpo_research/msn/financial_service/august-06-2008/msn_outsourcing-boon-for-financial-sector.html Industry Report Wed, 06 Aug 2008 Indian IT firms have started mining smaller clients with more fervour, given that the revenue accruring from their top clients has been declining due to the US slowdown and sub-prime crisis http://www.bpowatchindia.com/bpo_columns/msn/indian_it/august-06-2008/msn_indian-it-firms-turn-to-smaller-clients.html Columns Tue, 05 Aug 2008 BPOwatch News Desk This is the firm’s largest of the eleven acquisition in the last three years and will give Aegis a sizeable presence in Philippines http://www.bpowatchindia.com/bpo_news/msn/aegis_philippines/august-05-2008/msn_aegis_buys_philippines_based_peoplesupport.html News Tue, 05 Aug 2008 BPOwatch News Desk CDC Software is seeing significant cost savings and improved efficiencies in its R&D operations as a result of moving its product development operations to a hybrid offshore/onshore model http://www.bpowatchindia.com/bpo_news/msn/cdc_software/august-05-2008/msn_csc-software-saves-by-moving-rd-to-india-china.html News Tue, 05 Aug 2008 Meghna Lal The need for greater efficiency and reduced time and investment is driving large pharmaceuticals and biotechnology companies to outsource to inexpensive but highly skilled destinations http://www.bpowatchindia.com/bpo_features/msn/pharmaceutical_outsourcing/august-05-2008/msn_the_pharma_outsourcing_opportunity.html Features Mon, 04 Aug 2008 Wipro Infotech has won a 5-year outsourcing contract from Spencer’s Retail, a part of the Rs 13,500 crore RPG Enterprises http://www.bpowatchindia.com/bpo_news/msn/wipro_outsourcing/august-04-2008/msn_wipro-gets-5-year-outsourcing-contract-from-spencers.html News Mon, 04 Aug 2008 By BPO Watch News Desk It helped the company prepare employees with the requisite skills like the ability to communicate clearly, learn efficient team work and enhance decision making at all levels. http://www.bpowatchindia.com/bpo_news/msn/infosys_training/august-04-2008/msn_infy_softskills_training.html News Mon, 04 Aug 2008 BPO Watch News Desk Increasing competition and more focus on cost will pressurise the RPO vendors to look for low cost locations. http://www.bpowatchindia.com/bpo_news/msn/recruitment_process_rpo/august-04-2008/msn_recruitment_process.html News Mon, 04 Aug 2008 By BPO Watch News Desk Through this acquisition, Capgemini will reinforce its leadership position in one of its key markets. http://www.bpowatchindia.com/bpo_news/msn/capgemini_getronics_pinkroccade_business_application/august-04-2008/msn_capgemini_acquisition_netherlands.html News Sat, 02 Aug 2008 BPOwatch News Desk India and China have bigger economies but the Philippines has a higher “educational density” http://www.bpowatchindia.com/bpo_news/msn/education_philippines/august-02-2008/msn_education-helps-philippines-edge-india.html News Fri, 01 Aug 2008 By BPO Watch News Desk Revolutions in technology and communication have made it so that corporations can send good jobs wherever there’s an Internet connection, says Obama. http://www.bpowatchindia.com/bpo_news/msn/obama_offshoring/august-01-2008/msn_obama_offshoring.html News Thu, 31 Jul 2008 BPO Watch News Desk A survey shows that a majority of staff fudge travel bills while a good chunk believe that doing personal work during office hours is alright. http://www.bpowatchindia.com/bpo_features/msn/workplace_ethics/july-31-2008/msn_workplace_ethics.html Features Thu, 31 Jul 2008 BPOwatch News Desk Contact centers to benefit from improved agent retention and performance with advanced elearning and job match capabilities http://www.bpowatchindia.com/bpo_news/msn/aspect_software/july-31-2008/msn_aspect’s-offering-to-control-attrition-in-call-centers.html News Wed, 30 Jul 2008 BPOwatch News Desk CSC has signed a 15-year contract with insurance firm Americo for CSC’s BPO services http://www.bpowatchindia.com/bpo_news/msn/csc_americo_ink_15_year_bpo_deal/july-30-2008/msn_csc-americo-ink-bpo-deal.html News Wed, 30 Jul 2008 BPOwatch News Desk Strategic alliance will help reduce fraud exposure in the $250 billion online travel industry http://www.bpowatchindia.com/bpo_news/msn/wns_accertify/july-30-2008/msn_wns-accertify-provide-fraud-prevention-solutions_.html News Wed, 30 Jul 2008 BPOwatch News Desk Genpact has signed a five-year contract to provide finance and accounting services to Hyatt Shared Service Center http://www.bpowatchindia.com/bpo_news/msn/genpact_f&a/july-30-2008/msn_genpact-provide-fa-services-to-hyatt.html News Wed, 30 Jul 2008 The IT and BPO gold rush has led to plentiful opportunities for Indian professionals in the past decade. But A study postulates what one has long suspected — job-hoppers don’t fly http://www.bpowatchindia.com/bpo_columns/msn/jobs_attrition/july-30-2008/msn_resist-the-two-year-itch.html Columns Tue, 29 Jul 2008 BPOwatch India News Desk India’s information technology (IT) industry was hit by a slowdown in 2007-08, causing the revenue growth of the top 20 players to drop to 24 percent from 41 percent the year before, an industry survey released Sunday said. http://www.bpowatchindia.com/bpo_news/msn/nasscom_it/july-29-2008/msn_software-revenue-dips_.html News Mon, 28 Jul 2008 BPOwatch News Desk Domestic BPO is set to reach revenues of Rs 22,800 crore by 2012 according to a study by Pune-based research firm, Valuenotes Database http://www.bpowatchindia.com/bpo_features/msn/domestic_market/july-28-2008/msn_domestic-market-rs-22800-cr-2012.html Features Mon, 28 Jul 2008 BPOwatch News Desk Call centers across the developing world should treat the US recession as a opportunity instead of seeing it as an obstacle to growth http://www.bpowatchindia.com/bpo_news/msn/call_centers/july-28-2008/msn_call-centers-benefit-from-us-meltdown.html News Mon, 28 Jul 2008 Amit Paul Babu India is the ’undisputed leader’ in offshore services, with China, Russia and Brazil providing credible alternatives http://www.bpowatchindia.com/bpo_research/msn/india_top/july-28-2008/msn_india-top-offshore-destination.html Industry Report Sat, 26 Jul 2008 Meghna Lal It is important for the organization to know the aspirations and expectations of their employees and map the same as against the organizational goals http://www.bpowatchindia.com/bpo_features/msn/meeting_employee/july-26-2008/msn_meeting-employee-expectations.html Features Sat, 26 Jul 2008 BPOwatch News Desk A new security plan for IT and other industries was announced by home minister Shivraj Patil immediately after the Bangalore serial blasts on Friday http://www.bpowatchindia.com/bpo_news/msn/additional_security/july-26-2008/msn_additional-security-for-ites-companies.html News Fri, 25 Jul 2008 Jonathan Steiman -Analyst, Datamonitor The HCL-LFS and WNS-Aviva deals highlight three separate and distinct trends in the BPO industry today http://www.bpowatchindia.com/bpo_columns/msn/wns_aviva/july-25-2008/msn_wns-hcl-acquisitions-highlight-key-trends.html Columns Fri, 25 Jul 2008 In five to ten years, you will see a dramatic change in the way people are serviced as a large number of process get globalized http://www.bpowatchindia.com/BPO_Features/MSN/offshoring_bpo/July-25-2008/msn_offshoring_history.html Features Fri, 25 Jul 2008 BPO Watch News Desk The real estate player has hired Wipro to bring in global best practices to its IT and turn it into a business enabler. http://www.bpowatchindia.com/BPO_News/MSN/Wipro_Infotech_Lodha/July-25-2008/msn_wipro_lodhas.html News Thu, 24 Jul 2008 By BPO Watch News Desk The services supply chains have become more diverse and widely distributed with large companies forming several business relationships with hundreds of service providers at a global level. http://www.bpowatchindia.com/BPO_News/MSN/global_sourcing_Equa_Terra_Advisor/July-24-2008/msn_global_sourcing.html News Thu, 24 Jul 2008 BPOWatch India News Desk Internet and data security software giant Symantec has given a clean chit to India in terms of malicious internet activity, which can be roughly translated as data thefts and security breaches. http://www.bpowatchindia.com/bpo_news/msn/symantec_bpo/july-24-2008/msn_indian_bpos_get_clean_chit_from_symantec.html News Wed, 23 Jul 2008 BPOwatch India News Desk TCS is planning to set up business processing operations in the Philippines http://www.bpowatchindia.com/BPO_News/MSN/TCS_BPO/July-23-2008/msn_Tatas-set-up-BPOs-in-Philippines.html News Wed, 23 Jul 2008 BPOwatch India News Desk While Philippines has the talent at the associate level, there is a gap at both the middle and senior management level where the Indians are better than the rest http://www.bpowatchindia.com/BPO_News/MSN/Hired_India/July-23-2008/msn_Hired-India-working-Manila.html News Tue, 22 Jul 2008 BPOwatch News Desk Here’s a list of five common mistakes most companies make when planning to adopt finance and accounting business process outsourcing http://www.bpowatchindia.com/BPO_Features/MSN/avoid_mistakes/July-22-2008/msn_Avoid-mistakes-in-financial-BPO.html Features Tue, 22 Jul 2008 After opening IT and BPO development centres in Egypt, Brazil and a second center in Australia, Satyam Computer plans to set up similar centers in Mexico and Chile http://www.bpowatchindia.com/BPO_News/MSN/Satyam_BPO/July-22-2008/msn_Satyam-to-set-up-New-centres.html News Mon, 21 Jul 2008 BPOwatch News Desk technies working in the IT and ITeS industries can catch another round of T-20 cricket that will be played out in this garden city. http://www.bpowatchindia.com/BPO_News/MSN/IT_20/July-21-2008/msn_After-IPL-T-20-its-IT-20.html News Mon, 21 Jul 2008 BPOWatch India News Desk To meet the growing demand for skilled workforce in the IT and BPO Nasscom has initiated common employability tests to create a pool of industry-ready and industry-relevant personnel http://www.bpowatchindia.com/BPO_News/MSN/NAC_Nasscom/July-21-2008/msn_NAC-Enabling_Employibility.html News Mon, 21 Jul 2008 BPOWatch India News Desk Contrary to what many of us know or think the BPO industry is, the reality is much different. Here’s a check list of facts and fiction for job seekers http://www.bpowatchindia.com/BPO_News/MSN/BPO_jobs/July-21-2008/msn_BPO-A-Reality-Check_.html News Sat, 19 Jul 2008 BPOWatch India News Desk Despite a slowdown in the global economy, NASSCOM is betting big on the technology outsourcing market and is also looking at playing a major role in developing new avenues across Europe and Africa to enhance the growth of the IT/ITeS sector. http://www.bpowatchindia.com/BPO_News/MSN/Nasscom_IT/July-19-2008/msn_Newer-markets-ease-margin-pressures-Nasscom.html News Sat, 19 Jul 2008 BPOWatch India News Desk A Frost & Sullivan report suggests demand for contact center applications could nosedive in late 2008 through 2009. But the immediate picture looks rosy http://www.bpowatchindia.com/BPO_News/MSN/BPO_Frost_and_Sullivan/July-19-2008/msn_US-slump-impact-BPOs.html News Fri, 18 Jul 2008 BPOwatch News Desk Stung by the high rates of attrition, several BPO and IT companies have started incorporating feedback gathered during exit interviews into employee retention processes http://www.bpowatchindia.com/BPO_News/MSN/BPO_attrition/July-18-2008/msn_BPOs-_learn-from-exit-interviews.html News Thu, 17 Jul 2008 Meghna Lal In conversation with Rishi Khosla, Co-founder and CEO, Copal Partners http://www.bpowatchindia.com/bpo_interviews/msn/copal_rishi/july-17-2008/msn_the-young-evangelist.html Interviews Thu, 17 Jul 2008 BPOwatch News Desk Stressed employees of the Indian BPO industry are setting up a trade union of their own to negotiate working conditions with clients http://www.bpowatchindia.com/bpo_news/msn/trade_union/july-17-2008/msn_call-center-staff-form-e-unions.html News Thu, 17 Jul 2008 BPOwatch News Desk India’s inability to take its BPO business beyond the Tier-I cities may propel Philippines to emerge as a major offshoring player http://www.bpowatchindia.com/BPO_News/MSN/India_Philipines/July-17-2008/msn_Indias-loss-Philippines-gain.html News Thu, 17 Jul 2008 BPOwatch News Desk BPO companies are resorting to dividing multiple-step processes into a single-step task done by multiple resources to achieve greater efficiency and cut down on error rates http://www.bpowatchindia.com/BPO_News/MSN/BPO_efficiency/July-17-2008/msn_BPOs-assembly-line-approach.html News Thu, 17 Jul 2008 BPOWatch India News Desk HCL Technologies, the country’s fifth largest software-services firm, on Wednesday announced the acquisition of UK-based BPO firm Liberata Financial Services (LFS) for $2 million. HCL will acquire four LFS delivery centres in the UK with 800 professionals as part of the acquisition and invest $24 million in the business over the next three years. http://www.bpowatchindia.com/BPO_News/MSN/HCT_LFS/July-17-2008/msn_HCL_Tech_buys_UK_BPO_firm.html News Thu, 17 Jul 2008 BPOWatch India News Desk The KPO sector will be worth $10 billion by 2012 and will employ over 100,000 skilled professionals in engineering, medicine, management, accountancy and law http://www.bpowatchindia.com/BPO_News/MSN/KPO_Assocham/July-17-2008/msn_KPO-hires-to-exceed-100000.html News Wed, 16 Jul 2008 BPOWatch India News Desk Call centres in Mumbai are handling a variety of languages from Marathi to Gujarati and even Konkani while those in the south tackle the four regional languages of Tamil, Telugu, Kannada and Malayalam. And the biggest gainers from this trend are the 20-something graduates who speak their mother tongue very fluently while managing English at a basic level. http://www.bpowatchindia.com/BPO_News/MSN/call_centre_BPO/July-16-2008/msn_Regional-language-BPO.html News Tue, 15 Jul 2008 BPOWatchIndia News Desk Wipro Infotech, the business process outsourcing arm of Wipro Technologies is all set to sign up a few deals in the lucrative and high growth markets of teh Middle East, published media reports here indicated. http://www.bpowatchindia.com/BPO_News/MSN/wipro_it/July-15-2008/msn_Wipro-Infotech-forays-into-the-Middle-East.html News Tue, 15 Jul 2008 BPOWatchIndia Newsdesk Despite rising costs, India has emerged as the most mature location for offshore IT and BPO services says Everest Research http://www.bpowatchindia.com/BPO_News/MSN/Everest_offshoring/July-15-2008/msn_India-dominates-as-leading-offshore-IT-destination.html News Tue, 15 Jul 2008 BPOwatch News Desk The economic slump in the US is accelerating adoption of outsourcing in the healthcare industry as it struggles to streamline its back-office to meet increased demand for services http://www.bpowatchindia.com/BPO_News/MSN/BPO_Healthcare/July-15-2008/msn_Cost-pressures-drive-large-scale-BPO-and-ITO-in-healthcare-sector.html News Mon, 14 Jul 2008 The IT-BPO industry is becoming increasingly alert on fake biodatas http://www.bpowatchindia.com/BPO_News/MSN/BPO_CV/July-14-2008/msn_Pink-slips-to-techies-with-fudged-CVs.html News Fri, 11 Jul 2008 Neeraj Bhargava, CEO, WNS Global Services http://www.bpowatchindia.com/BPO_Features/MSN/WNS_Neeraj/July-11-2008/msn_No-longer-captive.html Features Fri, 11 Jul 2008 BPOwatch News Desk Top Indian BPO firm WNS has bought Aviva Global Services (AGS), the captive BPO arm of Aviva, world’s fifth largest insurance group, for $228 million (Rs 920 crore). http://www.bpowatchindia.com/BPO_News/MSN/WNS_captive/July-11-2008/msn_WNS-acquires-Aviva’s-BPO-arm-for-228-mn.html News Fri, 11 Jul 2008 BPOWatchIndia News Desk Genpact, WNS Global Services and IBM-Daksh have retained their leadership positions and are at the helm of the Nasscom Top 15 BPO rankings released recently as part of Nasscom’s survey on the performance of the Indian software and services sector for FY07-08. http://www.bpowatchindia.com/BPO_News/MSN/BPO_Genpact/July-11-2008/msn_Nasscom’s-top-15-BPO-ranking-for-2008.html News Thu, 10 Jul 2008 Meghna Lal Despite the fantastic growth numbers, there is a visible change in the way the BPO industry in percieved. Though initially the high salaries and sophisticated work environment succeeded in attracting a large pool of youngsters, the industry has failed to sustain the same. http://www.bpowatchindia.com/BPO_Features/MSN/HR_BPO/July-10-2008/msn_The-rise-and-fall-of-the-BPO-lifestyle.html Features Thu, 10 Jul 2008 S Nagarajan, CEO of Bangalore-based BPO firm 24/7 Customer talks about his company and its future plans http://www.bpowatchindia.com/BPO_Interview/MSN/24/7_S_Nagarajan/July-10-2008/msn_It-is-really-expensive-to-do-BPO-business-in-India.html Interviews Thu, 10 Jul 2008 Meghna Lal The Recruitment Process Outsourcing market has the potential to be a multi-billion dollar market, taking advantage of the trend towards single process deals in HR outsourcing states the latest study Datamonitor. http://www.bpowatchindia.com/BPO_News/MSN/outsourcing_offshore/July-10-2008/msn_RPO-to-be-1-bn-by-2009.html News Thu, 10 Jul 2008 Amit Paul Babu The Recruitment Process Outsourcing market has the potential to be a multi-billion dollar market, taking advantage of the trend towards single process deals in HR outsourcing http://www.bpowatchindia.com/BPO_Features/MSN/RPO_BPO/July-10-2008/msn_RPO-Datamonitor.html Features Wed, 09 Jul 2008 Information technology and business process outsourcing (BPO) company Mphasis is looking at entering the rural parts of the country to tap the largely untapped workforce in the next three to four years. During the current year, the company is planning to add more facilities in tier II and III cites. http://www.bpowatchindia.com/BPO_News/MSN/Mphasis_BPO/July-09-2008/msn_Mphasis-to-tap-rural-workforce.html News Mon, 07 Jul 2008 Warning bells are ringing on Bangalore’s future as a leading BPO destination. It is not a full-blown crisis yet but the portents are disturbing, according to a cross section of industry, human resource and real estate experts. http://www.bpowatchindia.com/BPO_News/MSN/bpo_ites/July-07-2008/msn_Warning-bells-ring-over-Bangalore-as-a-BPO-destination.html News Thu, 03 Jul 2008 Amit Paul Babu The use of global delivery models is now common practice within the business process outsourcing (BPO) market and Latin America is becoming an increasingly popular destination for IT services and BPO vendors who are looking to provide low-cost services to clients. http://www.bpowatchindia.com/BPO_News/MSN/BPO_Latin_America/July-03-2008/msn_Latin-America-Growing-as-a-Global-Sourcing-Location.html News Thu, 03 Jul 2008 Amit Paul Babu NASSCOM, the premier trade body and ‘voice’ of the Indian IT-BPO industry, today kicked off its 5th annual NASSCOM HR Summit 2008 in Chennai. The inaugural session was attended by Mr C Chandramouli, IT Secretary, Tamil Nadu. http://www.bpowatchindia.com/BPO_News/MSN/Nasscom_Tamil_Nadu/July-03-2008/msn_Nasscom-HR-summit-in-Chennai.html News Wed, 02 Jul 2008 In its largest acquisition till date, Raman Roy-led Quatrro BPO, along with hedge fund DE Shaw group, has acquired UK-based Babel Media, a provider of specialist outsourced services to gaming and interactive entertainment industry. http://www.bpowatchindia.com/BPO_News/MSN/Quatrro_DE_Shaw/July-02-2008/msn_Quatrro-buys-UK-gaming-co-Babel-Media.html News Wed, 02 Jul 2008 Amit Paul Babu A recently released report by ValueNotes estimates that the revenues from offshored patent services to India to be $46 million for the year 2007 - 08. Indian revenues are expected to grow at 35% per annum for the next 5 years. The industry is expected to achieve revenues of $206 million by the end of 2012. http://www.bpowatchindia.com/BPO_News/MSN/ValueNotes_patent_services/July-02-2008/msn_Offshoring-Patent-Services-to-India.html News Wed, 02 Jul 2008 Financial research and analytics company Copal Partners today said that it has been named as number one Knowledge Process Outsourcing (KPO) company in the latest edition of Black Book of Outsourcing 2008. http://www.bpowatchindia.com/BPO_News/MSN/Cpoal_partners_KPO/July-02-2008/msn_Copal_Partners_named_as_top_KPO_company.html News Tue, 01 Jul 2008 Meghna Lal Traditionally India had been the beneficiary of outsourcing. But that is about to change. The latest evolution of outsourcing is moving in reverse, with India’s leading service providers opening offices on Main Street, USA. http://www.bpowatchindia.com/bpo_industry_report/msn/the_black_book_of_outsourcing_reverse_outsourcing/july-01-2008/msn_the_black_book_of_outsourcing.html Industry Report Fri, 27 Jun 2008 Meghna Lal A failed BPO arrangement can be avoided if companies carefully analyze the nature of the processes they are outsourcing and establish the right contractual relationship with their vendors. http://www.bpowatchindia.com/bpo_columns/msn/bpo_relaltionship/june-27-2008/msn_how-to-establish-a-successful-bpo-relationship6068.html Columns Fri, 27 Jun 2008 Satyam Computer Services, a leading global consulting and information technology services provider, has formed an alliance with Sciformix Corporation, a Westborough -based, life science knowledge process outsourcing (KPO) company, to delivery end-to-end data management services in Pharmacovigilance. http://www.bpowatchindia.com/BPO_News/MSN/Satyam_Sciformix/June-27-2008/msn_Satyam-signs-KPO-deal-with-US-firm.html News Fri, 27 Jun 2008 Mumbai-based Mastek, an offshore outsourcing service and IT applications company, is planning to set up four development centres in Chennai. The four centres will be ready in the next three to four years and will create an employment opportunity for 6000 people, according to a company executive. http://www.bpowatchindia.com/BPO_News/MSN/Mastek_BPO/June-27-2008/msn_Mastek-to-set-up-centres-in-Chennai59.html News Thu, 26 Jun 2008 Hibernian, one of Ireland’s largest financial organisations, has announced plans to move nearly 600 jobs to Bangalore, where its parent company Aviva already has a major back office operation. http://www.bpowatchindia.com/BPO_News/MSN/Aviva_Hibernian/June-26-2008/msn_Irish-co-to-move-600-jobs-to-Bangalore2008_06_25_23_51_1333.html News Thu, 26 Jun 2008 ITC Infotech, the $100 million wholly-owned subsidiary of hospitality-to-consumer products major ITC, is set to pull out of its BPO equal joint venture with US-based Sitel Corporation. http://www.bpowatchindia.com/BPO_News/MSN/ITC_Infotech_BPO/June-26-2008/msn_ITC-Infotech-to-pull-out-of-BPO-JV-with-Sitel.html News Thu, 26 Jun 2008 BPOWatchIndia News Desk Aptech Computer Education, the flagship brand of the Global Learning Solutions Company, Aptech Limited, is organizing a Job Fest at the Indian Social Institute, 10 Lodhi Road, New Delhi on 28th June 2008, from 9.30 am onwards. This Job Fest is open for all job seekers, graduates - freshers & professionals.This Job Fest will be open not just to the Aptech students but to students from other institutions as well. http://www.bpowatchindia.com/BPO_News/MSN/Aptech_ITES/June-26-2008/msn_Aptech-to-organize-Job-Fest-at-Delhi14.html News Thu, 26 Jun 2008 Amit Paul Babu HTMT Global Solutions inaugurated its 2nd delivery centre at Nandambakkam in Chennai today. Spread over 48,000 Sq Ft, the centre has a capacity of 1200 seats. This centre will cater to both domestic and international businesses. http://www.bpowatchindia.com/BPO_News/MSN/HTMT_Chennai/June-26-2008/msn_HTMT-office-in-chennai7857.html News Wed, 25 Jun 2008 BPOWatchIndia News Desk Inventus Capital Partners, a US-India venture firm, today announced its readiness to invest in India with a seasoned venture team. Inventus will invest in technology-powered companies that address high-growth global and local markets. The firm will invest US$ 1-10 million in 15-20 early-growth companies over the next few years. http://www.bpowatchindia.com/BPO_News/MSN/Inventus_Venture_capital/June-25-2008/msn_Inventus-funding-in-India219793243282.html News Wed, 25 Jun 2008 IT-BPO firms, which are already facing a US slowdown and currency fluctuations, are now busy in firming up their plans to tackle a rising inflation in the country and its impact on salary, sales, general and administrative (SG&A) and travel costs, which can dent their profit margins. http://www.bpowatchindia.com/BPO_News/MSN/BPO_inflation/June-25-2008/msn_BPOs-to-fight-inflation29.html News Mon, 23 Jun 2008 BPOWatchIndia News Desk The Karnataka government is aligning it self to map out a blue print to take the benefits of information technology to people in the countryside. As part of its uniform growth strategy, the government plans to set up computer training institutes in villages across the state in partnership with the IT industry. http://www.bpowatchindia.com/BPO_News/MSN/bpo_rural_bpo/June-23-2008/msn_rural-ites-gets-push8041.html News Mon, 23 Jun 2008 Amit Paul Babu The proliferation of new contact center delivery locations globally has done little to allay fears of wide-spread price and attrition increases for outsourcing vendors. In its most recent strategic focus report, “Trends in Global Contact Center Outsourcing Pricing and Attrition”, independent market analyst Datamonitor illustrates some of the key challenges facing outsourcers in key onshore / offshore delivery markets and highlights strategies that may be deployed to counter these problems. http://www.bpowatchindia.com/BPO_News/MSN/datamonitor_BPO/June-23-2008/msn_BPO-pricing-attrition-levels-worrying-globally.html News Mon, 23 Jun 2008 BPOwatch News Desk Exl Service recently announced a series of new client wins in the insurance vertical including signing up two new clients http://www.bpowatchindia.com/BPO_News/MSN/Exl_Service_financial_service/June-23-2008/msn_exl-service-new-deal.html News Fri, 20 Jun 2008 Amit Paul Babu 56% of all companies forecast an increase in new work, while none expect a fall. Over 60% of service providers in India expect an increase in levels of business activity. http://www.bpowatchindia.com/BPO_Columns/MSN/KPMG_Service_sector/June-20-2008/msn_Robust-growth-in-the-Indian-service-sector-KPMG2008_06_27_05_23_42.html Columns Wed, 18 Jun 2008 Krishnagiri district in Tamil Nadu is setting an example in tackling primary school dropouts. With the help of technology and nearly 10,000 volunteers, the district is getting the dropouts back to school. Using software aptly named, back2school, developed by Chennai-based Arbiter, the district administration monitors each school going child daily. And the results are showing: 8,000 of the 8,867 school dropouts are back in school. http://www.bpowatchindia.com/BPO_News/MSN/rural_bpo_krishnagiri/June-18-2008/msn_back2school-in-krishnagiri2008_06_18_00_31_392008_06_21_02_26_422008_06_21_02_50_22.html News Wed, 18 Jun 2008 Amit Paul Babu Excerpts from an interaction with V.R.Venkatesh, Senior Vice-President & Head, Product Engineering Solutions, Wipro Technologies http://www.bpowatchindia.com/BPO_Interview/MSN/EPO_KPO/June-18-2008/msn_epo-kpo-wipro2008_06_19_02_10_462008_06_21_02_53_152008_06_27_05_17_15.html Interviews Wed, 18 Jun 2008 BPOwatch News Desk With a growth rate of 25-27%, the KPO industry is projected to grow to $10 bn by 2012 according to a study by ASSOCHAM http://www.bpowatchindia.com/BPO_News/MSN/KPO_industry/June-18-2008/msn_KPO-industry-to-be-10bn-by-2012.html News Tue, 17 Jun 2008 BPOwatch News desk Adventity, a KPO firm servicing the financial services industry, has partnered with rural BPO firm, Fostera, to set up a rural BPO in Krishnagiri. http://www.bpowatchindia.com/BPO_News/MSN/Adventity_Fostera/June-17-2008/msn_adventity-fostera-rural-bpo.html News Tue, 17 Jun 2008 Amit Paul Babu The essence of the Indian presence at a recent conference on entrepreneurship in Malaysia was on the BPO industry boom in the country. It went further to showcase how the BPO industry has become a strategic tool for companies across the globe to increase their cost effectiveness as well as improve their quality standards. The focus however remained the evolving business challenges faced by the industry today and how that has led to an opportunity - Rural BPOs. http://www.bpowatchindia.com/BPO_News/MSN/rural_bpo_bpo/June-17-2008/msn_rural-bpo.html News Tue, 17 Jun 2008 BPOwatch News desk Relationship management firm, Convergys has been recognized as an outstanding supplier to affiliates of AT&T Inc. one of the world’s leading data, voice, wireless, and Internet services providers. http://www.bpowatchindia.com/BPO_News/MSN/Convergys_AT&T/June-17-2008/msn_convergys-ATT-outstanding-.html News Tue, 17 Jun 2008 BPOWatch News Desk Leading global BPO firm WNS Ltd has acquired Business Applications Associates Ltd (BizAps), a provider of SAP solutions, to optimize ERP functionality for finance and accounting processes for an undisclosed sum. http://www.bpowatchindia.com/BPO_News/MSN/WNS_SAP/June-17-2008/msn_wns-sap-bizaps-deal2008_06_18_03_56_39.html News Mon, 16 Jun 2008 Market research and analytics, a relatively new entrant into the knowledge process outsourcing (KPO) industry, is expected to witness a spate of mergers and acquisitions (M&A) in the coming days. http://www.bpowatchindia.com/BPO_News/MSN/Market_Research_MRO/June-16-2008/msn_market-research-mergers-and-acquisitions.html News Thu, 12 Jun 2008 Meghna Lal Leading BPO firm Genpact and training giant NIIT have signed a joint venture -- NIIT Institute of Process Excellence Ltd -- to provide training programs for the BPO industry. http://www.bpowatchindia.com/BPO_News/MSN/June-12-2008/msn_Genpact-NIIT-JV-offers-training-in-business-process-services97.html News Wed, 11 Jun 2008 Amit Paul Babu India has the largest pool of six sigma experts and is also known for its re-engineering expertise. If we build an eco-system around the process expertise, we will be the best in the world. http://www.bpowatchindia.com/BPO_News/MSN//June-11-2008/msn_Indian-BPO–a-piece-of-expertise.html News Wed, 11 Jun 2008 BPOwatch News Desk while outlining his vision of the economy in a speech, Obama recognized that outsourcing is irreversible. http://www.bpowatchindia.com/BPO_News/MSN//June-11-2008/msn_Outsourcing-is-irreversible-says-Obama.html News Mon, 09 Jun 2008 Amit Paul Babu Bangalore top IT-BPO destination http://www.bpowatchindia.com/BPO_Features/MSN/June-09-2008/msn_IT-BPO_destination38.html Features Mon, 09 Jun 2008 Amit Paul Babu The Engineering Export Promotion Council (EEPC) had estimated that the EPO business would grow 10 times over the next seven years and touch $30 billion from the current size of a little over US $ 2 billion. The global Engineering Process Outsourcing (EPO) market will grow in the range of $110-$140 billion and India will get a share of 20-27 percent. http://www.bpowatchindia.com/BPO_Interview/MSN//June-09-2008/msn_india-epo-hub.html Interviews Mon, 09 Jun 2008 Amit Paul Babu In a recent publication by ValueNotes on the MRO industry the estimates are that in a span of seven years, the offshore market research industry has surpassed the domestic market research industry that has been around for over five decades. http://www.bpowatchindia.com/BPO_Features/MSN/June-09-2008/msn_Market-Research-Outsourcing-surpasses-domestic2008_06_26_05_24_19.html Features Thu, 05 Jun 2008 Meghna Lal In conversation with Nimish Soni, CEO, BPO Division, Cambridge Solution http://www.bpowatchindia.com/BPO_Interview/MSN//June-05-2008/msn_Nimish_Soni.html Interviews Tue, 03 Jun 2008 Print media outsourcing may well become the next bugbear for the US anti-outsourcing brigade. A digital advertising contract between Infosys Technologies and a major American newspaper group is threatening to become a rallying point for the brigade to regroup and renew attacks on outsourcing. http://www.bpowatchindia.com/BPO_News/MSN/General/June-03-2008/msn_printmedia-outsourcing-US-protests.html News Mon, 02 Jun 2008 In a clear indication that India dominates the outsourcing business in the world, a Forbes magazine survey says that five of the seven billionaires whose primary source of wealth is outsourcing are Indians. http://www.bpowatchindia.com/BPO_News/MSN/General/June-02-2008/msn_Forbes- outsourcing billionaires - india.html News Tue, 27 May 2008 Despite the slowdown and turmoil in financial markets, private sector employees have received or can look forward to an average salary increase of 15 per cent this year, roughly the same as the year before but lower in real terms because of the inflation rate, which is ruling at 8 per cent. http://www.bpowatchindia.com/BPO_News/MSN/General/May-27-2008/msn_salary_hike_India_Inc.html News Tue, 13 May 2008 Sriharsha Venkata Yellamraju, Sr Research Analyst, EmPower Research BPOwatch presents a four part series in collaboration with EmPower Research, a New York based business research firm. This series will focus on the US recession and the ‘what if’ scenario when with each Clinton, McCain, and Obama at the helm. http://www.bpowatchindia.com/BPO_Columns/MSN//May-13-2008/msn_us-economy-recession-outsourcing-impact.html Columns Wed, 07 May 2008 Meghna Lal And its not just the talent crunch factor or the low operating costs that are pushing companies towards smaller towns. The soaring real estate prices in big cities are a whopper. http://www.bpowatchindia.com/BPO_Features/MSN//May-07-2008/msn_Tier2cities-india-bpo.html Features Fri, 02 May 2008 In the largest deal in the domestic IT space, MindTree Consulting is set to acquire mid-tier outsourcing product development (OPD) and testing player, Aztecsoft, for around Rs 400 crore (Rs 4 billion). Both are Bangalore-based firms. http://www.bpowatchindia.com/BPO_News/MSN/General_Software/May-02-2008/msn_MindTree-_Aztech_acquisition.html News Sat, 26 Apr 2008 The top reason why employees in Asia quit is unhappiness with their pay. A new study says 70 per cent of the best employers see a large connection between improved performance and higher salaries. http://www.bpowatchindia.com/BPO_Features/MSN/General_Software/April-26-2008/msn_Asians_unhappy_with_salaries.html Features Fri, 25 Apr 2008 BPOwatch News Desk McDonald’s India outsources customer support to vCustomer http://www.bpowatchindia.com/BPO_News/MSN//April-25-2008/msn_McDonald’s-vCustomer-outsource-customer-support.html News Fri, 25 Apr 2008 Meghna Lal Lets not call it retention, its all about employee preservation now.Of late retaining middle management and senior level people is becoming a challenge for the Indian BPO industry and the talent crunch is being felt by all. http://www.bpowatchindia.com/BPO_Features/MSN//April-25-2008/msn_employee-retention-preservation.html Features Wed, 23 Apr 2008 “Firms will continue to outsource and offshore as they aspire to become globally efficient and locally responsive,” says William D Green, chairman and CEO of Accenture. http://www.bpowatchindia.com/bpo_interviews/msn/general_software/april-23-2008/msn_accenture_ceo-india.html Interviews Fri, 18 Apr 2008 The complexity of business demands, cost constraints, data growth and staffing issues are driving companies to outsource their data centre operations or specific tasks like email, web or help desk services to third-party vendors, also called managed service providers (MSPs). http://www.bpowatchindia.com/BPO_Features/MSN/General_Software_Call_centre/April-18-2008/msn_data centre outsourcing.html Features Wed, 16 Apr 2008 Satyam Computer Services Limited,is planning to set up a new campus at the Geelong Technology Precint in Victoria, Australia. http://www.bpowatchindia.com/BPO_News/MSN/Software/April-16-2008/msn_Satyam-Australia.html News Mon, 14 Apr 2008 BPOwatch News Desk Chrysler, the American automobile giant is planning to set up an ITeS facility in Chennai according to a media report. The centre would do work both for Chrysler Motors as well as Chrysler Financial. http://www.bpowatchindia.com/BPO_News/MSN/Finance/April-14-2008/msn_Chrysler-bpo-india.html News Tue, 01 Apr 2008 Denmark-based Centre for TeleInfrastruktur (CTIF), which launched its India operations in Kolkata at the Calcutta University (CU) in December 2007, has applied for land for an independent campus in Kolkata. http://www.bpowatchindia.com/BPO_News/MSN//April-01-2008/msn_Denmark-Centre-for-TeleInfrastruktur-Kolkatta.html News Tue, 01 Apr 2008 Wipro Technologies is adding 600,000 sq ft to its special economic zone (SEZ) operations in Chennai unit over the next three years as a part of expanding its footprint in key verticals such as retail, pharma, automotive, financial services and life sciences. http://www.bpowatchindia.com/BPO_News/MSN/Health/April-01-2008/msn_wipro-pharma-software-chennai-sez.html News Tue, 01 Apr 2008 Wipro Technologies is cracking down hard on fudging resumes. Starting February, the IT giant has terminated services of around 200 employees across locations for failing its background verification processes. http://www.bpowatchindia.com/BPO_Features/MSN//April-01-2008/msn_bpo-recruitment-resume-wipro.html Features Mon, 17 Mar 2008 No Author In line with its plans to develop Thiruvananthapuram and Kochi as the foremost IT locations in the region, the Kerala government has commenced work on integrated townships, specifically for IT and ITeS industry. http://www.bpowatchindia.com/BPO_News/MSN//March-17-2008/msn_Kerala_hub.html News Fri, 14 Mar 2008 Anup Raghav The Nasscom code of conduct does not seem to suggest much other than practices which most BPO companies have already adopted. Moreover, Nasscom’s code can only be a set of guidelines which member companies are free to follow. They lack the enforceability of government rules. http://www.bpowatchindia.com/BPO_News/Call_centre/March-14-2008/msn_Nasscom-code-bpo-employee-security.html News Sun, 10 Feb 2008 BPOwatch News Desk Digital Group Infotech (Digital India), a subsidiary of the New Jersey-based IT Solutions firm, announced its plans to scale up its operations in Pune from 250 people to 600 people by the end of the year. http://www.bpowatchindia.com/BPO_News/General/More/msn_Digital_Group.html News