Interviews
SlashSupport CEO Shiva Ramani outlines his company's strategy and explains what it means to be a 100% tech outsourcing company
In a rapidly evolving industry like BPO, creating a sustainable business model calls for many tough decisions. Whether you should go for high growth at a reasonable quality or a reasonable growth at high quality? Should you hire the best-qualified talent or focus more on internal training? Growth in volumes or high value contracts? The list could go on. Unlike the bigger players that are going all out for horizontal growth, some of the smaller companies like Integreon are trying to create a niche for themselves in some specialized areas. CEO Liam Brown talks to India Syndicate's Shweta Verma on their approach to doing business.
S Ramakrishnan, the CEO of Marketics, takes pride in the fact that, while people do outsource to him, they do not do so in order to save costs. On the contrary, approaching his company actually means that your costs increase because Marketics helps you mine your existing data in order to increase your RoI. In an exclusive interview with India Syndicate's Indhu Radhakrishnan and Balaji Narasimhan, he discusses some of the issues pertaining to his area, and what makes it different from a traditional call-centre BPO.
Anurag Jain, who founded Vision Healthsource and subsequently architected Perot Systems' acquisition of the same, now heads the Business Process Solutions (BPS) Group, where he is responsible for its strategy, management, sales, operations and service delivery. In an e-mail interview with India Syndicate, he spoke to Indhu Radhakrishnan and Balaji Narasimhan on the evolution of the BPO industry, his company's areas of operations, and other associated areas.
Prakash Gurbaxani, the CEO of TransWorks, impresses you with his ability to cut through the clutter and get straight to the issue on hand. In an exclusive interview with India Syndicate's Indhu Radhakrishnan and Balaji Narasimhan, he holds forth on the major trends in the BPO industry, and why outsourcing is here to stay.
India will be at the forefront of outsourcing, says Anupam Govil, director, TiE global, and President & CEO of Global Equations, a BPO firm in Austin
Outsourcing can affect an existing business model in many ways, says Pankaj Vaish, Head, India BPO Lead, Accenture, in an interview with Sharadha Balasubramanian from India Syndicate
Secova offers BPO services in the area of Human Resources for Global Businesses. Venkat Tadanki, CEO, was one of the four founding members of Daksh. He speaks about the emerging trends in HR Outsourcing and services provided by Secova in an interview with India Syndicate’s Sharadha Balasubramanian
Sutherland Global Services is an industry leader in Business Process Outsourcing, combining 17 years of experience on behalf of Fortune 1000 companies across the Information Technology, Telecommunications, Financial and Utilities verticals. Dilip R. Vellodi, Chairman and CEO Sutherland Global Services, speaks about changes and new developments in the company to India Syndicate
“We look at fostering our employee talent and motivate them with fun at work and also many initiatives to enhance their talent and career,” says Sanjay Kumar, President & CEO, vCustomer

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