Retention - A Team Leader's Challenge

By
Mr. Ravi Venkatesam, Director, OnTrac Training

The call centre chronicles
Call centres are becoming an increasingly popular setting in books, films as well as documentaries.

War of the worlds in Bangalore
To outsiders, the violent reaction to the death of Rajkumar is puzzling. Why were the rioters burning buildings and businesses including a Microsoft research facility in the fourth largest technology hub in the world?

India's infotech holy cow facing new challenges
The Indian information technology and outsourcing industry, which usually makes news for producing first-generation millionaires and billionaires, is hitting the headlines these days for not so celebratory reasons.

How to make outsourcing work
Alka Sirari of iSeva Systems explains how collaboration and synchronization with the larger business goals of the company are important to make outsourcing work.

Electronic Product Design outsourcing to India - What works?
What are the emerging opportunities in the area of electronic product design outsourcing in India? Who is best poised to execute? What are the key differentiators and what are the areas of improvement? Gopa Periyadan, co-founder , GDA Technologies Inc tells us more.

Tactical to strategic outsourcing
Enlightened financial services providers have come to focus less on achieving incremental cost improvements (10% - 20%), and, instead, are evaluating all their capabilities to define a winning global sourcing strategy: Jos Schmitt, Partner, Capco & Suresh Gupta, Partner, Capco

BPO Security: A Legal Viewpoint
Security breaches such as the recent Australian Broadcasting Corporation case or the Karan Bahree episode expose some of the serious challenges facing the Indian BPO industry. The legal issues brought up by such incidents need to be seriously considered: Pavan Duggal, SC Advocate

Investor dynamics
In the second and final part of the column on KPO, Marc Vollenweider, CEO, Evalueserve examines the supply side perspective of knowledge process outsourcing

The Sun Exposé - Does it really sting?

By
Prakash Gurbaxani, CEO, TransWorks Information Services

Investor dynamics in the BPO space

By
PV Kannan, Founder & CEO 24/7 Customer

The Rise of the Indian Multi-National BPO

By
Pramod Bhasin, President & CEO, Gecis Global

Why anti-outsourcing bills don't work

By
Anupam Govil

Attrition: The bottom line in BPO quality

By
Dean Rock, Marketing Director, Integreon

Rules of thumb for managing BPO change

By
Dr. Wendell Jones,Special Advisor, Global Equations Inc.

The need for purple cows

By
Akshaya Bhargava, MD & CEO, Progeon

The Indian BPO industry has arrived. But is there sufficient emphasis and managerial thought applied to strategy and direction?

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