Tech trends in 2010

Security, disaster recovery, and cloud computing will drive technology infrastructure within a BPO

Broadridge launches outsourcing services suite

Announces outsourcing services for reconciliations, enabling firms to accelerate business growth while cutting fixed costs, infrastructure risk

Verizon expands medical data exchange suite

Company expands the types of health records it can support with its Medical Data Exchange to move beyond transcription toward X-rays and lab results.

Wipro unveils rapid trials platform for drug development

The Oracle-based platform envisages business process integration across the drug development lifecycle

Phoenix Progressive to boost productivity with Oracle Clinical

The clinical research and services company will improve its patient data capture process and increase business efficiency.

inContact launches cloud-based call center software in Philippines

It started off by opening an office in Manila to support existing customers in the country and has since bagged five clients.

Cloud-based infrastructure means reduced costs

Bruno Goveas, Marketing & Product Management (Asia Pacific) Akamai Technologies, Inc. speaks to BPOWatch India about distributed infrastructure and cloud computing and how it can help BPOs and ITES companies cut costs and improve business delivery.

24/7 Customer earns patent for CMS

24/7 Customer has got a patent from the US Patent and Trademark Office for its customer contact management system.

Conficker worm hits Windows PCs

Millions of Windows-based personal computers worldwide, including thousands in China and India, have been affected by a family of network worms which goes by the name conficker

Infosys for closer integration of its IT & BPO operations

The company is trying to provide It back- up support to its BPO clients through the automation route for its processes.

Companies prefer global sourcing of enterprise architecture

Interest in external sourcing of EA goes up with the size of the organization, the survey indicates.

Is the Philippine BPO boom going bust?

Reports seem to indicate that the booming business process outsourcing industry in the Philippines is facing a crisis and it has nothing to do with the global financial crisis