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"Becoming a business unit of Thomson Reuters has greatly enhanced our credibility" After being acquired by Thomson Reuters in November 2010, Panagea3 has strengthened its business proposition, as a specialised LPO. It has expanded its presence in the US market by opening its third office there to better support US clients. Sanjay Kamlani, co-founder, and co-CEO, Panagea3 talks to BPOWatchIndia, about business post acquisition. |
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The man who brought outsourcing to India Even as Pramod Bhasin steps down as CEO Genpact, his contribution to Genpact and the industry means that the Indian BPO industry will not let go of him so easily. |
A mission to create business value for clients Gautam Thakkar, Senior Vice President and Head - F&A, S&F and HRO, Infosys BPO, helped set up the BPO business for Infosys. Today, he and his team contribute over 40 percent of the total revenue for Infosys BPO. |
Rural BPOs are bridging the digital divide and helping village youth Ravi Machani, Director, IndiVillage, a business owner in the auto-components manufacturing industry who started his rural BPO initiative IndiVillage in 2009 in an effort to generate jobs for educated youth in his village, talks about the importance of this segment and how rural BPOs will help the industry grow |
Empowering the Man Manager Spanco CEO Pravin Kumar is considered one of the pioneers of the domestic call centre industry in the country |
Hooked to a 24/7 customer service challenge Manoj Matai, vice-president customer solutions and transition, Jindal Intellicom, found his calling in new business development, client solutions, design, sales and consulting |
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