'BPOs must move up the value chain'

Milind Godbole, President, A-Pac, Aditya Birla Minacs, on the emerging opportunities in the domestic BPO market and how his company plans to tap them

'Pricing levels in BPO are stable, a bit better'

WNS’ new CEO, Keshav Murugesh on the way forward and his concerns

When the going gets tough...

Lokendra Tomar, COO, A-Pac, Integreon, talks about the company’s strategy, what kept them going in a downturn and the health of the market going forward

Client demand is beginning to come back

Genpact’s COO, Tiger Tyagarajan talks about the company and its growth path

Educating the masses

C Murugan, President of NIIT Uniqua talks about the JV with Genpact and the BPO training industry in India

Carving a niche in the MRO space

Sunil Mirani of Ugam Solutions talks about the company’s growth and the outsourcing indsutry

Firstsource, from health to wealth

Ananda Mukerji, CEO of Firstsource talks about ow its healthcare acquisitions have panned out and the way forward

Zensar aiming at 10% of revenues from India

CEO Ganesh Natarajan says the company is on an expansion and hiring mode, defying the freeze in the industry

“The offshoring market is resilient”

Keshav Murugesh, CEO of Syntel talks about his company and what clicks during a downturn

'Our revenue contribution from top customers has grown'

Wipro’s Girish Paranjpe and Suresh Vaswani talk about the company’s growth path and stitching BPO and IT deals together

The worst is over

Capgemini’s Salil Parekh explains the company’s strategy for India as the company readies its new division for domestic ITO and consulting

'IT firms' smaller deals have not gone slow'

Wipro CFO Manish Dugar says that smaller deals are coming in use to pave the way for the big-ticket contracts