HR focus on innovation, skill building

BPO employees are more focused on careers with brands that have proven stability, says Ashish Garg of Convergys

'We work on a risk-sharing engagement model'

EXL’s growth has been driven by strong demand for integrated offering of outsourcing and transformation services

"We see great potential in the domestic market in India"

Pravin Kumar, CEO, Spanco BPO says multi-location presence is the way forward and talks of the company’s growth plans

‘FAO has attained market maturity’

Milind Godbole, president, Asia Pacific, Aditya Birla Minacs Worldwide, opens up about the future of the FAO sector and his company’s expertise in the field

‘Pace of change is accelerating in the industry’

Pramod Bhasin, President and CEO of Genpact, talks about how the Indian BPO industry has evolved into a knowledge industry and the potential for growth

'The domestic potential of the industry is just opening up'

David Andrews, founder and CEO, Xchanging, talks about the tremendous scope he sees in the BPO market

'Incentive regime should be withdrawn in a thoughtful manner'

Partha De Sarkar, CEO, Hinduja Global Solutions Ltd, talks about India’s rise to the position of top BPO destination

‘The slowdown has hastened changes in the BPO industry’

Sanketh Arouje, Leader — Economic Analysis, Dun & Bradstreet India, talks about the emerging trends and changes in the Indian BPO industry

"Wherever there is economic commerce between people, you need BPOs"

Sandip Sen, President (Americas) & Global Chief Marketing Officer, Aegis, talks about the BPO segment post the downturn and the issues affecting revenues

‘Domestic BPOs have lower attrition’

Radhika Balasubramanian, COO Sparsh BPO Services, speaks to BPO Watch on the growing domestic BPO market. She explains how Intelenet’s decision to acquire domestic player Sparsh BPO in 2005 was taken as a pre-emptive measure to mitigate the risks of the fluctuating global market. She also explains how this ‘just-in-time’ strategy has worked so well for the company.

Helping clients transform businesses

Keshav Murugesh, Group CEO, WNS Global, talks about the challenges and opportunities of taking the company through to a new phase of growth

Cloud-based infrastructure means reduced costs

Bruno Goveas, Marketing & Product Management (Asia Pacific) Akamai Technologies, Inc. speaks to BPOWatch India about distributed infrastructure and cloud computing and how it can help BPOs and ITES companies cut costs and improve business delivery.