“India is now a strong offshore base for the company”

Nimish Soni, Executive Director, Offshore Services – Asia, Xchanging talks to BPOWatchindia about the new focus, and business growth for the company in the coming months

CEOs cautious about moving critical apps to cloud

Vijay Mhaskar, Vice-president, Information Management Group, Symantec talks about why it is taking time for companies to get on to the cloud, and the state of virtualization in the enterprise

Dr. Alok Aggarwal: Processing Knowledge for Business Benefits

He is a person who has always loved research, and has built institutions literally from the scratch; he is also the person who has defined the knowledge process outsourcing industry in India in certain ways

"Becoming a business unit of Thomson Reuters has greatly enhanced our credibility"

After being acquired by Thomson Reuters in November 2010, Panagea3 has strengthened its business proposition, as a specialised LPO. It has expanded its presence in the US market by opening its third office there to better support US clients. Sanjay Kamlani, co-founder, and co-CEO, Panagea3 talks to BPOWatchIndia, about business post acquisition.

"Business analytics has potential of being a $105 bn market"

Sameer Dhanrajani, head of the KPO Consortium in India talks about why the consortium was formed and its business focus

Chinese to tailor-make requirements to support Indian companies

Liang Shufeng, Deputy Director of Xuzhou Economic and Technological Development Zone’s talks about how they plan to attract the Indian IT/BPO companies to set up operations in China

"Travel companies, especially airlines were the early adopters of outsourcing"

Vipul Doshi, Chief Executive Officer, InterGlobe Technologies, talks about the travel BPO market, and IGT’s growth plan in the area

"Our interactions with customers have taught us to understand and pre-empt their needs"

Animesh Jain, Chief Delivery Officer of 24/7 Customer, explains the company’s new focus on predictive experience for customers and the job opportunities this provides the freshers

Poor awareness levels make freshers unemployable

Mohandas Menon, Senior VP-Education, QAI, talks about employability of fresh graduates and how training manpower still remains a challenge for most organizations today

Rural BPOs are bridging the digital divide and helping village youth

Ravi Machani, Director, IndiVillage, a business owner in the auto-components manufacturing industry who started his rural BPO initiative IndiVillage in 2009 in an effort to generate jobs for educated youth in his village, talks about the importance of this segment and how rural BPOs will help the industry grow

"General legal services is very big right now"

Anand Sharma, CFO and Head Management Services(India), CPA Global, talks about the company’s focus in legal service outsourcing

"Indian vendors need to re-position BPOs as transformational"

Nasscom president Som Mittal shares his views on the Indian BPO industry and the expectations for the coming fiscal