Top outsourcing trends to watch for in 2012

The New Year will bring new business realities, delivery models, destinations and technologies to the outsourcing industry

Philippines overtakes India as hub of call centers

Over the last several years, a quiet revolution has been reshaping the call center business with the rise of the Philippines

Five rules of outsourcing IT to the cloud

Moving to a cloud platform to outsource IT operations is a big consideration for many businesses at present, considering it cut costs and gives a higher degree of flexibility

Corporate surveillance through social media, a cause of worry

By tracking the social networking activities, an intangible set of information about the company can be derived

Employees working in graveyard shift fall prey to depression: Study

A high 81.1% of BPO employees showed symptoms of depression, as against 14.8% of day workers

BPO’s find new strategies to curb attrition

Attrition troubles has never been so important and companies are now working on "exceptional" and new ways to keep their staff happy

IT companies witness sharp decline in attrition levels

Employees are now growing very cautious about changing jobs due to the uncertain economic environment

Why India rules the offshore IT outsourcing market

With the offshore markets growing rapidly, India has quickly grown to be the most preferred destination for offshore outsourcing of software development projects

Indian call-center firms moving abroad

These companies are finding not only lower costs and plenty of English speakers, but also better infrastructure and government incentives

Nearshore alternatives in plenty for US outsourcing customers

A new ranking rates Mexico, Chile, Costa Rica and Argentina among the best locations for nearshore outsourcing

Hospitality BPO InterGlobe taps into social media rage

As travellers across the globe get more active over social networks, the travel brands need to show more presence over the same networks to remain competitive

Will rural BPOs realize Gandhi's dream?

Rural BPOs allow educated people in villages earn a good livelihood without leaving the region and bringing a new level of financial stability