KPO, the next wave of global sourcing for India

India has 70 percent, or $2 billion of the $2.9 billion global KPO industry, which is only a fraction of India’s overall outsourcing revenues

ITO gathers steam in India

As a cost cutting measure and to get better business focus services companies globally are looking at IT outsourcing

Chinese threat looms over Indian BPOs

Given the level of education and the number of English speaking graduates that China is churning out, the region could soon overtake India as a BPO hub

Narayana Murthy to step down today

Murthy is the founder and chairman Emeritus of the IT giant, is retiring after a 30-year long stint at Infosys

ITes sector rules the real estate activity in Bangalore

The city has once again emerged as the city with the largest office space absorption, with the ITeS sector ruling the roster

Insurance BPO market undergoing revival

With the economic crisis a shadowy reminder of the need to manage growth and maintain cost controls, insurers are re-evaluating the scope of services available to them

Spoken English proficiency: An important aspect in BPO

The ability to understand and respond verbally to native speakers of the language is not something that can be taught in an induction program

Firstsource ups antenna, focused on reviving business

The BPO company is working out strategies to strengthen its market presence and growth in the coming fiscal

For some companies attrition is the way to go

When retaining employees at a junior level becomes expensive, attrition isn’t such a bad thing after all

IT hiring trend slowing down

Hiring trends are set to see a slowdown in the coming quarters when compared to the last two quarters

BPOs need to get on the cloud

The pay as you use model that the cloud offers gives a scalability which traditional way of using IT would not have made possible

Heart disease on a rise among young IT/ITES employees

The average age at which a person may suffer a heart attack has come down from 40 years to less than 30 years