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The 2020 challenge before IT-BPO What does India need to do to realise the full potential that IT-BPO will offer in the next decade by building on the capabilities that it already has? |
Sea change ahead of IT-BPO The world around the Indian IT-BPO industry is rapidly changing and it will have to transform itself extensively even to stay where it is |
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Outsourcing can thrive in recession Peter Ryan of Datamonitor highlights that many companies are looking to contact center outsourcers as a means of reducing costs through the recession |
TCS in retail: OK for now TCS’s retail revenues grow despite the slowdown. This growth comes from TCS’s BPO offering and services around analytic solutions |
More than just BPO Pramod Bhasin comments on the ’globalisation’ of the BPO sector and what it means for the industry |
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Obama’s 'buy American' plan: Problem for outsourcing? Barack Obama’s move to protect American jobs questions if this could also include contact center outsourcing. Given the prospect of significant legal problems in legislating an outright ban on offshoring contact center work, Obama is more likely to use tax provisions to maintain equivalent domestic jobs. |
The end of Satyam Raju says only he and the managing director knew about the mess the company was in. Is that possible to believe? |
No truth in Satyam The complete story of the biggest scandal to hit India’s corporate history |
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