Hillary Clinton’s Verdict on the Outsourcing Industry

While Clinton has fought to end loopholes that give tax breaks to companies offshoring jobs, she also has acknowledged that offshoring will be difficult to stop

Effect of US Recession on Outsourcing Industry

BPOwatch presents a four part series in collaboration with EmPower Research, a New York based business research firm. This series will focus on the US recession and the ‘what if’ scenario when with each Clinton, McCain, and Obama at the helm.

KPO: Outlook for 2008

2007-08 to witness a 30-35% expansion in the Indian KPO market. Data analytics, RPO and LPO to see maximum growth.

The call centre chronicles

Call centres are becoming an increasingly popular setting in books, films as well as documentaries.

Rules of thumb for managing BPO change

Successfully outsourcing a business process is first and foremost about managing change across organizational cultures. The following rules of thumb are bits of advice as well as things to think about when managing the BPO process from evaluation to decision-making to actual implementation.

Why anti-outsourcing bills dont work

In 2004 over 200 bills made it to the state legislative sessions but only 5 actually got approved and became law. This proves that most of these bills are hastily written for populist reasons and do not have the backing that is needed to be passed into law.

Indian outsourcings future: Thinking it out

Will the outsourcing industry really crumble as the Cassandras of doom claim it will, or does India have any other tricks up its sleeve to reinvent itself?

The Rise of the Indian Multi-National BPO

While India still forms the core of most BPO service delivery capabilities, having a global platform enables servicing the worlds business centres without being on the other side of the clock.

Investor dynamics in the BPO space

It is extremely challenging for BPO companies to scale rapidly in terms of number of customers, unlike in IT where 20 new customers can be acquired in a quarter.

Outsourcing and security of data

The recent events pertaining to the undercover operation by Sun, a British Tabloid have brought the Indian BPO industry under the medias glare once again. There has been a lot of speculation on the state of information security with respect to the industry in this regard.

BPO Security: A Legal Viewpoint

Security breaches such as the recent Australian Broadcasting Corporation case or the Karan Bahree episode expose some of the serious challenges facing the Indian BPO industry. The legal issues brought up by such incidents need to be seriously considered: Pavan Duggal, SC Advocate

Tactical outsourcing to strategic outsourcing

Enlightened financial services providers have come to focus less on achieving incremental cost improvements (10% - 20%), and, instead, are evaluating all their capabilities to define a winning global sourcing strategy