Sparsh BPO Services, the domestic BPO subsidiary of Intelenet Global Services, today announced the launch of its second delivery centre in Bangalore. The 450 seater located at Hebbal further expands Sparsh’s presence in the city and provides proximity to key customers in the Southern region.

The centre will provide multi-lingual services in English, Tamil, Kannada, Malayalam and Telugu across a range of verticals to deliver contact center management including customer support services, collections and sales. This is the company’s fourth centre in the South and nineteenth in India.

Susir Kumar, CEO and MD, Intelenet, called this launch a significant step in the ongoing growth of the company’s existing delivery capabilities. “Bangalore offers a strong combination of language skills, talent and a competitive advantage for clients operating in the Southern region. This new facility is a welcome addition to Sparsh’s multilingual centres in India and will reinforce our footprint in South,” he added.

Sparsh had launched a center in Puducherry in November 2008 to provide customer support services to Aircel’s base of prepaid and postpaid cellular subscribers in the Tamil Nadu and Chennai circles.

Sparsh currently has over 40 client relationships with leading multinational companies across telecom, banking, insurance, consumer durables, retail, media, aviation & public sectors. Sparsh provide services in 15 languages with centres in Mumbai, Bangalore, Pune, Chennai, Mohali, Kolkata, Gurgaon, Delhi and Puducherry.