Recession not to impact Indian BPOs: BPO Watch India

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Recession not to impact Indian BPOs

By BPOwatch India News Desk
November 19, 2008

Recession not to impact Indian BPOs

The Indian outsourcing industry will beat the recession with opportunities presenting themselves in certain growth areas according to Accenture COO Stephen Rohleder.

In a report published in the Economic Times, Rohleder said that despite the slowdown, certain outsourcing areas will continue to be strong like business process outsourcing in finance and accounting, learning outsourcing as well as procurement.

The local outsourcing industry has been threatened by client loss and margin pressure as the financial turmoil hit some of its biggest clients.

Accenture has one of the biggest BPO operations in India, Rohleder said that there are segments which have been conservative so far and will now accelerate outsourcing. “Insurance is poised for some outsourcing growth as they have been conservative in the past and as the pressure to cut costs increases, they will outsource more,” the paper quoted Accenture‘s COO.

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