Intelenet Global Services launched a delivery centre in Thane, Maharashtra. Spread over a 60,000 sq ft area, this centre has a total seating capacity of 1,237 seats to service Intelenet’s domestic and international clientele.

Of the 1,237 seats, 923 seats will be utilized for Intelenet’s domestic business and approximately 314 seats for its international business. On the domestic side, the center will offer multi-lingual capabilities in Hindi, Marathi, Gujarati, Kannada, Tamil, Telugu, Malayalam, Bengali and Punjabi across a range of verticals such as Banking and Financial Services, telecom, manufacturing and media.

The Thane centre will provide customer lifecycle management, inbound customer services and collections across various verticals in the domestic segment and back office operations for the international leg of its business.

Mr. Susir Kumar, chief executive officer and managing director said, “Over the past one year, Intelenet has been growing and expanding its domestic footprint by launching centres across Puducherry and Bangalore. The centre in Thane will further help us to consolidate our presence in Western India, leverage efficiencies and provide access to an erstwhile untapped talent pool in the North-eastern suburb of Mumbai”.

Intelenet has taken rapid strides post the MBO backed by Blackstone in June 2007. The company’s global delivery expansion subsequent to the acquisition of Upstream and Travelport ISO in 2007, has also added new geographies along with a multiple language capability portfolio with Spanish and French.

Intelenet was also the first International BPO to venture into the domestic BPO sector with its acquisition of Sparsh in 2005. The domestic business currently has over 40 client relationships with leading multinational companies across telecom, banking, insurance, consumer durables, retail, media, aviation & public sectors.

The domestic subsidiary provides services in 15 languages with centres in Mumbai, Bangalore, Pune, Chennai, Mohali, Kolkata, Gurgaon, Delhi, Puducherry and Thane.