BPO firm Intelenet Global Services Services has entered into a collaboration with Signia Docs, a US based national eMortgage solutions provider to offer a comprehensive, automated and scalable Modification solution targeted at mortgage companies.

The solution will enable financial institutions and mortgage companies to pre-qualify distressed borrowers for the best possible loan workout program that fits within their current financial capability and substantially help mortgage institutions reduce the backlog of distress loans.

From the initial borrower contact, to devising and recommending a viable temporary modification, to complete online submission and authorization of documents and agreements, Intelenet Global Services works closely with distressed borrowers as a seamless extension of the lender’s or servicer’s staff.

The online solution and real time approach will help financial institutions to compress the currently existing lengthy loan modification process (sometimes taking months with high levels of borrower frustration and stress) and make it a seamless and quick process.

Suresh Ramani, President & COO - Intelenet Global Services said: “Through this solution, Intelenet delivers meaningful business results to banks and financial institutions by making the entire loan workout process more effective and delivering improved financial performance.

"The solution will enhance customer experience, thereby reducing costs and increasing overall efficiency and effectiveness in the process," he added.