BPO firm Intelenet Global Services has launched a new centre in Krakow, Poland, its first in mainland Europe. This 150-seater facility, located in the Southern part of Poland, will enhance the company’s near shore capabilities in Europe and increase its global footprint to 35 centres.

Intelenet plans to grow the facility to 500 seats in a year.

The Krakow facility will provide multilingual capabilities in German, French, Italian, Dutch, and Spanish to global clientele and will cater to several verticals especially the BFSI and travel industries.

Speaking at the launch, Susir Kumar, managing director and chief executive officer said, “Poland has emerged as a key BPO destination in mainland Europe, and Krakow has a rich multi-lingual talent base which made it our preferred choice for setting up our first centre in Europe,” added Mr. Kumar.

Krakow, the second largest city in Poland is a booming destination for outsourcing. The city offers a huge talent pool with a presence of 20 universities and over 52,000 students graduating annually.

Intelenet has taken rapid strides post the MBO backed by Blackstone in June 2007. The company’s global delivery expansion subsequent to the acquisition of Upstream and Travelport ISO in 2007, has also added new geographies such as Mauritius along with a multiple language capability portfolio with Spanish and French.

The company has also added centres on the domestic side of its business over the past one year and continues to maintain a leadership position in the Indian BPO landscape.