Global relationship management firms, Convergys Corporation, has signed a three-year contract renewal for with Hyundai Motor America for Convergys’ customer management solutions. Hyundai has been a Convergys client since 2005.

Convergys provides case management, fulfillment, self-service, and back office solutions to Hyundai and is its customer service agents are the first point of contact for vehicle owners contacting Hyundai for sales and service related concerns. Convergys also provides analytical expertise to Hyundai, leveraging the customer satisfaction surveys it conducts on behalf of the company to offer Hyundai actionable customer intelligence.

Hyundai Motor America, has over 790 dealerships across the US.

“At Hyundai, we know that providing the highest level of service to our customers throughout their relationship with our company is a key driver of continued loyalty,” said Kelly Kawaguchi, Hyundai’s National Manager of Consumer Affairs. “Convergys’ experienced and knowledgeable agents ensure our owners have an excellent service experience each and every time they contact us. In addition, Convergys’ extensive reporting capabilities give us the insight we need to take positive action on trends and issues that can impact customer satisfaction.”

“Car buyers and owners are sophisticated when it comes to the purchase and maintenance of their vehicles. Providing a consistent customer experience across all channels throughout the customer’s relationship with a particular brand is a key differentiator for manufacturers and dealers and a solid predictor of return business,” said Jim Boyce, Convergys President, Global Business Units. “Convergys’ experience in the auto industry, coupled with our live agents and self-service solutions, is a key component of Hyundai’s strategy to maintain high customer satisfaction levels and drive profitable growth.”