Convergys Corp, global relationship management company has been named as the top human resources outsourcing (HRO) company by the Global Services Magazine, as part of the publication’s annual Global Services 100 ranking. The company was also recognized as one of the top two contact center service provider and top five BPO service provider by Global Services.

Global Services named Convergys as the top HRO performer based on Convergys’ HR process capabilities, and global delivery network.

John Gibson, Convergys president, HR management said, “We could not have won this honor without the hard work and dedication of our people and our partners who strive daily to exceed our clients’ expectation for service. Convergys' vision is to be the voice and the technology behind all superior service experiences and recognized as the leading relationship management company in the markets we serve worldwide.”

Convergys was also honored in the contact center and BPO services categories based on size, revenue, employee strength, and global delivery capability.

Also evaluated were clients, including client base, client references and case studies, and average contract size; skills, including depth and breadth of offerings, delivery capability, quality initiatives, and industry verticals covered; and employee factors, including attrition rate, training initiatives, and investment in employee retention.