Capgemini announced the acquisition of the Order to Cash (OTC) business from US-based Vengroff, Williams & Associates (and certain of its affiliates), a leader in the accounts receivable collections market worldwide. Run under the brand ‘VWA’, the Order to Cash business delivers consistent financial performance in terms of both growth and profitability, and will be accretive to the BPO and Group margin.

The acquisition will enable Capgemini to build on its Finance and Accounting BPO services through enhanced offerings in the Order to Cash (OTC) market worldwide. Capgemini gains onshore OTC capabilities, mainly in the United States, as well as process expertise. The acquisition brings over 300 VWA experts to Capgemini’s 12,000 skilled staff BPO organization. Capgemini and VWA have already been partnering for over a year with considerable success. The transaction is financed by the Capgemini Group’s net cash and has just been finalized.

In addition, Vengroff, Williams & Associates, Inc. owns state of the art technology software1 which is already being integrated into Capgemini’s BPO service, strengthening Capgemini’s platform-based solutions for comprehensive Finance and Accounting outsourcing.

OTC BPO services can help clients reduce revenue leakage, accelerate the cash-flow cycle and limit bad debt expense – outcomes that clients are increasingly demanding. Revenue leakage from cash collections can account for up to 5% in some firms. Capgemini will be ideally positioned to address these needs and deliver best in class accounts receivable functions to clients across the globe. The OTC and collections BPO market size is expected to reach $31bn by 2012 and is growing by more than 10% per annum according to NelsonHall, an industry-leading BPO analyst firm.

F&A has been the main growth engine for Capgemini’s BPO business, driving over 60% of its revenue last year. Capgemini is a recognized leader in F&A BPO.

With over 300 experts, mainly based in the United States, VWA has eight outsourcing delivery centers - two in the United States and six in Europe: UK, Germany, France, Netherlands, Spain and Italy. VWA supports global Fortune 100 and Mid-Market enterprises. It boasts world-class credit analytics, cash application, and an impressive record in collections, supported by leading dispute and deductions toolsets.