Building a deeper customer realtionship: BPO Watch India

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Building a deeper customer realtionship


March 09, 2009

CEO Ganesh Ayyar and CFO Sushanto Banerjee, talk about the growth strategy at MphasiS

Building a deeper customer realtionship

But that has nothing to do with the salary base. Everyone in the industry is talking about salary cuts now. At this point, we are not using that option. If the situation really gets that bad, then we will revisit that decision.

Q: Last quarter you added 574 freshers. What is your plan (now) for freshers' recruitment?
Ayyar: We added 575 freshers this quarter. We have started recruitment in this quarter again for freshers. That's an investment we want to make for our future business. That's where our cost optmisation comes in and that's where we can build a competitive cost structure.

Q: There was some talk that many of Satyam's clients have come to you.
Ayyar: I don't know how true this is.

Q: There is also talk that many Satyam employees have joined you.
Ayyar: But how much of that has happened? It's more noise than reality. We have a good customer base today and we, of course, are going after new ones. But our first focus is to delight our existing customers; retain them and grow our business with them in this current economic environment. Of course, we are going after other businesses. In that context, if Satyam customers are looking for some other service providers, we don't have any problem.

Source: Business Standard

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