The acquisition of Onsite3 added advanced eDiscovery capabilities (LPO) to Integreon’s portfolio while the recent acquisition of Grail Research has added high-end research KPO capabilities. It will now have delivery centres in China, Middle East and South Africa.

Also, we had an outstanding performance in H1 2008. Yet we had a formal Profitability Improvement plan to counter the effects of downturn. We looked at each area within the company including the support functions to adjust our cost structure in a manner that we don’t compromise on the key areas that we wanted to invest in. At the same time, we were able to manage costs better in a recession hit time. This plan was implemented in H2 2008 and was reviewed by the management team on a weekly basis. As a result, we were much better prepared for the bad times ahead.

Q: Do you think that client demand is picking up? What kind of signs are you getting from the market?
A: Response from customers has certainly got more encouraging. We not only see a good pipeline of business in 2010, but also anticipate increase in volume of the functions by our existing customers. Our clients are increasingly gearing up to outsource not just for cost benefits but improve their quality of output over a period of time.