“The year 2010 should be considered as a “return-to-growth” year,” says Som Mittal, President, Nasscom. The industry will witness a healthy growth in this year, led by growth in the core markets and supplemented by significant contributions from emerging markets, predicts Nasscom. Growth drivers include a thrust on platform BPO, Analytics, Finance & Accounting, Remote Infrastructure Management, ADM, and Cloud Services.

The Indian IT-BPO industry is expected to exceed $70 billion in FY’11. The growth in the domestic IT-BPO spend is driven by a robust economy, increased IT spending by government and adoption of IT by SMBs.

According to the Nasscom IT-BPO ranking for 2009-10, Genpact, TCS BPO and WNS ranked as the top three players. The industry body also indicated that the improving demand scenario would lead to a further rise in hiring this year.

Top 15 BPO Companies 2009-10

1. Genpact
2. TCS BPO
3. WNS Global Services
4. Wipro BPO
5. Aegis
6. Firstsource Solutions
7. Infosys BPO
8. Aditya Birla Minacs Worldwide
9. HCL BPO
10. Exl Service.com
11. HOV Services
12. Hinduja Global Solutions
13. 3i Infotech
14. Intelenet
15. 24/7 Customer

Source: Nasscom

The upcoming growth areas in the sector include procurement services, healthcare outsourcing and knowledge services, which include services such as research and analytics, legal services outsourcing, financial research and data management. According to a statement released by the industry body, the BPO industry represents an opportunity which is 50 per cent bigger than the overall IT opportunity. Almost 80 per cent of this incremental growth in addressable market is going to come from current non-core markets.

BPO Watch Newsdesk