Industry Report

India’s IT spend to reach $80 bn: Gartner

November, 22, 2011

Despite global economic conditions, IT spending is projected to grow at 9.1% to $79.8 bn in 2012 against $73.1 bn in 2011

WHITE PAPERS

Cyber Intelligence...setting the landscape for an emerging discipline

Report published by a federal agency in the US claims that outsourcing of IT to countries like India can result in cyber hacking incidents

Platform-based BPO and its evolution

Platform-based BPOs are designed to help firms meet customer demands and survive in a competitive marketplace

Efficient invoice processing on the web

Invoice processing systems in most organizations are saddled with inefficiencies. It is essential to reduce costs and accelerate the processing, achieve higher levels of visibility, automation and centralization. The way forward is to find solutions that are web based and use smart technologies to process the invoices.

From Data to Knowledge to Action

There is a substantial amount of valuable new best practice information in the six volumes of the IT Infrastructure Library (ITIL®) Version 3. One of the most important new concepts is that of the configuration management system (CMS). Whether or not you’ve had the opportunity to go through the new books, you may be wondering just what a CMS is, how it differs from a configuration management database (CMDB), and how it might be helpful to meet your organization’s needs.

CASE STUDIES

Xchanging: Enterprise partnership (EP) used to increase productivity and service

Xchanging partnered standalone transactional unit of leading European bank and turned it around from being an overhead to a profit-making business

Xchanging: EP model and Lean Six Sigma process improvement used to streamline HR service

Xchanging helped newly merged client create £20 million in cost savings and transform face-to-face HR service delivery into HR self service for employees

Xchanging: EP model used to drive procurement function to world-class status

Xchanging helped customer involved in merger retain strategic control while attaining guaranteed levels of procurement cost savings through centralized, simplified process

WNS: LEAN Sigma project used to identify process gaps

WNS helped one of UK’s largest healthcare insurers increase efficiency of claims bill payment process by 15 per cent

INDUSTRY REPORTS

Top-tier IT companies record over 21% growth despite worries

The combined revenue of TCS, Infosys, Wipro and HCL grew 8%, helped by rupee depreciation against the dollar and volume growth

IT industry will grow in double digits in FY12: Nasscom

Nasscom today maintained its projection of 16-18% growth for the sector notwithstanding the economic uncertainty in the US and European markets

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