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From Data to Knowledge to Action There is a substantial amount of valuable new best practice information in the six volumes of the IT Infrastructure Library (ITIL®) Version 3. One of the most important new concepts is that of the configuration management system (CMS). Whether or not you’ve had the opportunity to go through the new books, you may be wondering just what a CMS is, how it differs from a configuration management database (CMDB), and how it might be helpful to meet your organization’s needs. | New Strategies for Outsourced R&D Recent research conducted jointly by OutsourcingCenter and Wipro Technologies revealed a trend and shift in motivations for outsourcing R&D processes to an offshore service provider. The research, polled visitors at the OutsourcingCenter portal during March 2006. It asked Chief Technology Officers, Product Managers and Engineering Managers to choose factors driving the outsourcing of R&D processes today. | India’s Role in the Globalization of the IT Industry Economic boom or bust—imports, domestic, or exports—India has played a key role in driving globalization of the IT services industry. According to global research and analytics firm, Evalueserve, India is likely to create the second largest IT services labor pool behind the US in the next seven to eight years. Despite worries about tougher times for economies ahead, the IT services industry is expected to continue its growth trajectory. | | | |
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| | Microsoft unlimited potential case study: Bringing the last mile closer Microsoft began its involvement in the rural BPO initiative with the data-entry component of an extensive two-year research study covering 150 rural kiosks and 6000 kiosk customers. The study involved surveys repeated at these kiosks every quarter, which meant regular, high-volume data entry. This task was outsourced to rural kiosks that TeNeT judged to be capable of handling the work. Today, Microsoft has created a linkage between another of its partners—a premier, global research agency—and De | |
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