New Delhi, Wednesday, April 23, 2008 : Convergys Corporation, a global HR, customer care and billing services provider today announced that it had bagged a multi-year contract from state owned telecom service provider BSNL for its rating and billing solution Infinys (R). BSNL intends to replace its legacy billing systems with the Convergys solution to reduce IT costs and to facilitate the introduction and deployment of new convergent services.

The Convergys solution will support BSNL’s 18 million wire line subscribers. In addition to facilitating revenue growth through the delivery of new advanced services and bundled offerings, the Convergys solution will help BSNL lower IT costs by consolidating and eliminating redundant systems, utilizing a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system or application development.

“A convergent billing and care platform like Infinys is a requirement to better manage customer relationships, drive greater value from them, and attract and retain new customers," said Convergys Vice President (Asia Pacific Region) Iain Hackett.

The Convergys solution is being delivered in conjunction with Tata Consultancy Services, a leading IT Services and Outsourcing firm. TCS will provide project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration.