Noida based leading BPO firm Exl Service recently announced the extension of its contract with Centrica under the terms of their existing master services agreement.

Centrica plc, the parent company of British Gas, is a large multinational utility company, based in the UK with interests in North America and Europe. It is part of the FTSE 100 Index of companies.

Centrica has extended its contract with EXL for an additional one year period based on the existing terms and conditions in the Master Services Agreement between the parties. Over the course of the coming year, Centrica and EXL intend to work towards a longer term contract renewal, shifting the outsourcing paradigm to focus on an outcome-based engagement model with enterprise-wide transformation as key drivers of value within the outsourcing relationship.

Ian Peters, Chief Operating Officer, British Gas Residential, stated: “As the skill sets available from our outsourcing partner, EXL, continue to evolve, we expect that we will be able to leverage skills in analytics and process re-engineering to provide us a compelling advantage in the competitive utilities marketplace that British Gas serves.”

EXL’s Executive Chairman, Vikram Talwar stated: “The potential exists for substantial value creation for both Centrica and EXL as we deliver on our mutual goals for enhanced effectiveness and control. The future state model we are in the process of implementing, will prove superior to the traditional input-based paradigm that exists in traditional outsourcing contracts today”.