The recent sale of insurance giant Aviva’s captive BPO to WNS has started a new debate on whether foreign companies are better off hiving off their call centre activities to specialists
After opening IT and BPO development centres in Egypt, Brazil and a second center in Australia, Satyam Computer plans to set up similar centers in Mexico and Chile
To meet the growing demand for skilled workforce in the IT and BPO Nasscom has initiated common employability tests to create a pool of industry-ready and industry-relevant personnel
BPO services provider EXL Service Holdings, after its failed bid for Aviva Global Services, is now said to have closed in on a $50-200 million acquisition.