Analytics help unlock the value of customer insights

In a world of fierce competition, businesses need to stay ahead of the game. At a time when customers have various options to choose from,...

• Neeyamo to bring hSenid's HR solutions to India
• Philippines IT-BPO industry to deliver $16B next year
• Serco renews BPO contract with Australian Taxation Office
• Outsourcing tech report names Wipro a thought leader
• Mphasis to acquire Digital Risk

Interview

Tony Mira, Group CEO & Founder, Ajuba Solutions Pvt Ltd, shares his thoughts on the emerging..

Ask the Expert

• Columns

  

  Transforming the skills environment in India

  • Indian IT firms turn attention to smaller clients
  • Resist the two-year itch

• Trends

  

  Analytics help unlock the value of customer insights

  • 'UAE managed services mkt to grow 17% in 5 yrs'
  • Rev growth at pure-play KPOs hurt by 2008 crisis
  • India emerging as hub for Healthcare BPO

Lifestyle

Indian workers expand horizons for right job

• Cab industry's criminal links to the fore
• BPOs want police to relax security norms
• Chandigarh’s dark, deserted roads raise safety concerns
• Chill zones for cool folks

Knowledge centre

• BPO Demystified
• KPO Demystified
• Legal Process Outsourcing (LPO)
• Mortgage BPO
• Offshore Outsourcing

Research

• Reliable Business Solutions saves through energy efficiency
• Efficient invoice processing on the web
• Xchanging: EP model used to drive procurement function to world-class status
• Top-tier IT companies record over 21% growth despite worries

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